Aosom USA Reviews 1,503

Shipping was incredibly fast. Putting the pieces together was more complex and time consuming than the estimate - but everything looks great and the patio set is very comfortable. The day bed is sma... See more

Coop arrived in good time and was well-packaged. Coop went together well except one set of the nest box braces in the floor of the nest box was not installed straight and the divider wouldn’t set co... See more

Easy set up, attractive product, good customer service, and they fixed the issue when they didn't have what I ordered in stock quickly. Downside the bolts and joints are week so durability and lo... See more

Arrived timely but it was not what was expected. Talked to customer service and they tried to listen to all the difference in what was written online and what the witch did and offer some changes but... See more

Arrived quickly and was easy setup. After setup, blow up fan doesn’t not produce enough flow to keep head upright. Have additional strings tied to tree to keep upright. Christmas tree holds water i... See more

I’m very pleased with this attractive black metal four-piece fence! It forms a neat square around my planter, keeping deer away from my flowers while adding a stylish touch to the garden. The material... See more

OFFICE CHAIR product was delivered on time, and this new model has a 1-piece chair base instead of legs that need to be screwed together as was the weakness of the previous version. The legs conti... See more

Aosom delivered my items surprisingly fast and they were cheaper than those advertised on Etsy and Amazon . Plus free shipping . I originally saw it on Etsy and went to Amazon to see if they had it... See more

Boxes arrived in good condition. A few dents in the face of the rear panels but didn't affect the overall workability of the shed. Overall, the instructions described the assembly, but a few more blow... See more

honestly straight out of the box I thought I bought a Charlie Brown tree...but do a serious fluffing and decorate well and lavishly ....it is a beautiful tree...well made and barely shed needles...It... See more

Ordering process was easy delivery on time and product is a good sturdy item easy to assemble/setup and is working well to protect my raised bed garden veggies! They look good too 😊

The unit itself is ok, thought the quality would be better. I noticed that as you put the skeleton together, it gets sturdier, I put the skeleton together by myself (66 yr old female), pretty easy a... See more

Researched carefully before purchasing a large house like this one and it far exceeded any expectations I had. Good solid quality wood, very sturdy. It is just perfect and the cats love it. Couldn'... See more

We have not officially opened the boxes since it just started snowing here, But the process and delivery were spot on and super-fast. I will comment again when we get it all unboxed

The loveseats we ordered arrived without damage and in a reasonable time frame. The only complaint is that the tracking showed where the couches were (so I watched them get closer) but wasn’t given a... See more

I am so happy with the product received. It was less expensive than other retailers for the same exact item. Shipping also wasn't too bad. Will definitely be buying from this site again.

I bought this for an event in July. I have not yet opened it, and did not plan to open it until July. Too bad for me that the replacement/return/repair isnt covered until July. So the expiration da... See more

Zeeshan gave me outstanding customer service and I really appreciate it. The first lounger I received was damaged and Zeeshan responded to my email immediately and had the lounger replaced within days... See more

Another AOSOM purchase! Shortcomings: 1- Snaps come undone periodically. I simply check them on a regular basis. 2- The zipper is open ended like on a jacket or a hoodie. I resolved this wi... See more

I love this ride on toy for my grandkids and they ride it hard. They love the drifting effect. This is my fifth one however because the gear has failed on 3 previous purchases from Amazon. They don’t... See more

I love the sturdy construction, that appearance is very nice, but especially that it is fully screened so you can not be bothered by bugs, flies, mosquitoes! It took time to put put together, but for... See more

I ordered the office chair that warms and massages my back while I am working. I really like the chair! It came quickly and I was able to put it together with minimal assistance (I'm not mechanical at... See more

great product, a number of features and options for kids' use, easy to assemble, quick delivery. one small issue: legs don't attach in a solid enough way

The order came in quickly and one of the two items was darker than what we thought we ordered. We are working with customer service to solve are problem. The other Homcom storage bench we received is... See more

Overall a good product. One retracting arm is a little lose than the other when retracted. Aesthetically a minor flaw but operating well. Direction are not the best but if your mechanically inclined y... See more

I found this shed on a holiday weekend sale for around $225. If I'd paid twice that I'd consider it a fair deal. All metal, sturdy, easy to move around once built and pretty easy to put together - it... See more

Quick shipping, actually arrived early. The directions need to be clearer. Had to disassemble it a few times because the directions were not clear/precise on what had to be done. Took the better prt o... See more

An interesting wall cabinet for small items was available and on sale. Its perfect for my PEZ collection and makes rotation of the items simple and easy. I purchased three[3] and I'm Very happy with t... See more

My order was missing a part and the 1st time they sent me the wrong part, so I had to call in and request the correct part be sent back out again and the second lady was awesome! She went over the man... See more

I received my items right away in perfect condition. The delivery person even put packages under carport unlike other deliveries. I will definitely order from AOSOM again.

Aosom did an outstanding job with my order of an office chair. I was impressed with the rapid delivery. I was so pleased that I placed an order for a second chair. The chair was delivered to a wrong a... See more

Quick delivery and product was in good shape. The instructions for assembly could have been clearer. Had to disassemble two times to get right. As an engineer, I am very familiar with plans and spe... See more

Super fast delivery, easy assembly, exactly what was promised. Love my desk chair, much easier on my back than my old leather one.

The items were awesome, but I couldn't make the dimensions work to fit it where it was supposed to go. They stand buy their products and since I had to send the item back, they will refund my money t... See more

The kitchen island I purchased was a nightmare to assemble - took my husband 6+ hours. The product is really sub-standard but the customer service for missing and damaged parts was exceptional! Just w... See more

The panels shipped quickly and was an easy transaction. OK to assemble with two people. I do like the look of these panels although the price is a bit high. Also, the second box we opened had a pan... See more

Everything that I have ever ordered from Aosom has been awesome! These chairs are just another example. I forgot to add a discount code but the customer service representative that I spoke with was u... See more

I ordered two above ground wooden garden beds. I guess I thought they would be starter than they are. I’m hoping I’ll get at least two seasons out of them I guess for the price I gave for them I could... See more

Received the plastic cover timely, but the replacement was not the same. Miss the back door and the length is a bit short so the cold air will get in the green house . I do like the different ties... See more

Service was amazing! Initial response was same day & issue as resolved next day. Best service I have experienced in a very long time. Thank you.

Product arrived as described. One of the parts was broken on arrival. Communication with the company was accessible, and the part was replaced promptly with no cost to me.

Ordering, delivery and quality of the product was as described. I hesitate on giving five stars because I want to see how well and long the product holds up.

My order arrived on time and it was easy to assemble the item I purchased. Very impressed with your company.

Super easy and dog stations were a great addition to my house décor! :)

The pre paid label made shipping my return seamless!

Assembly very time consuming and not easy to follow

This company had the exact product I needed when I couldn't find it on line anymore else. The price was perfect also.

Shipped fast!! Item looks as described. I got for my grandson for Christmas. He’s going to love it!!

High quality product at a great price and extremely fast shipping.

Faster delivery than promised. Product as ordered.