FurniturePick Reviews 1,531

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the quality and price of the furniture, often noting that the prices are competitive compared to other retailers. Consumers appreciate the wide selection of products available. The delivery service receives high praise, with reviewers highlighting the speed and efficiency of the delivery teams. People mention that the furniture arrives in good condition, well-packaged, and sometimes even earlier than expected. Some reviewers suggest opting for the "White Glove Delivery" service for a seamless experience. However, opinions on the order process are mixed, with some customers experiencing delays.

Based on these reviews

Rated 4 out of 5 stars
Verified

The only issue I had was that it took a long time to be delivered, everything else was good

Rated 5 out of 5 stars
Verified

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

Rated 5 out of 5 stars
Verified

Good pricing and excellent delivery. Couldn't ask for more. I initially had a little difficulty ordering online and was guided through on the phone ( by a real human!) Would use again.

Rated 5 out of 5 stars
Verified

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but o... See more

Company replied

Rated 5 out of 5 stars
Verified

Item arrived as quoted, in beautiful condition, and at an unbelievable low price. I was hesitant to order as I had never heard of them but now I have a list of future purchases I plan on making using... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased a recliner from Furniture Pick to match a sofa I had bought locally a few weeks prior. The recliner I originally wanted had been discontinued, so I searched online and found i... See more

Rated 5 out of 5 stars

I purchased a dining room set the first part of April. It said 2-4 weeks delivery. It took about 3 which was fine because we were replacing our old dining table. I finally got a chance to get it toget... See more

Rated 5 out of 5 stars
Verified

I was admittedly skeptical because buying from the internet is so risky these days. However, the piece showed up as timely as predicted and is absolutely beautiful!

Company replied

Rated 5 out of 5 stars

We recently ordered the Arini Panel Bedroom Set from Furniture Pick — including the Queen Panel Bed, Nightstand, Dresser, and Chest — and we could not be more pleased! We were especially impressed... See more

Company replied

Rated 5 out of 5 stars
Verified

I found the same sofas on this site for half the price as in a well known store. I was nervous because I had never heard of Furniturepick before but everything went smoothly with ordering and delive... See more

Company replied

Rated 5 out of 5 stars
Verified

They have great product selections. The product was delivered on-time, and professionally assembled by their delivery crew. Best advise - buy the "White Glove Delivery". It was well worth the cost!

Rated 5 out of 5 stars

Price was the best I found for the same item. Delivery took about a month but all was received in excellent condition.

Company replied

Rated 5 out of 5 stars

Not only is this a well designed and functional bar, it’s fine piece of furniture! The price is great, the service outstanding, and communication was first rate.

Company replied

Rated 5 out of 5 stars

Not only did furniture Pick save us some money ($300) vs a local furniture store, but the white glove delivery was outstanding.

Company replied

Rated 5 out of 5 stars
Verified

I was skeptical at first because I generally shop at name brand furniture stores, but was pleasantly surprised at the quality of the bar that I ordered as well as the overall experience. Would definit... See more

Rated 3 out of 5 stars

One side of the sofa was not attached properly. However, I managed to repair it. Based on other reviews I did not want to go through the hassle of returning it.

Rated 5 out of 5 stars
Verified

The bedroom set we ordered is fantastic! Very nice looking, exactly what we were looking for. Delivery was prompt and everything came in good shape. Will definitely use you again

Company replied

Rated 5 out of 5 stars
Verified

I was doubtful that this company was a real company because the difference in price between what I ordered via this company vs w Ashleys Furniture was 1k cheaper. I ordered a couch which I originally... See more

Rated 5 out of 5 stars
Verified

My furniture is beautiful, as it was delivered just fine. Will be ordering again in the future

Company replied

Rated 5 out of 5 stars
Verified

Furniture quality was excellent. Please understand delivery when ordering though. Pallets will be left outside, YOU must bring everything into your home and assemble.

Rated 5 out of 5 stars
Verified

Furniture Puck had a great selection, great prices, ordering was easy, communication was great, delivery was prompt and white glove service was perfect. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Seamless order and delivery. Said it would be 1-3 weeks for delivery and it was just under 3 weeks. Very easy and they delivered the bar right to my garage.

Rated 5 out of 5 stars
Verified

Furniture was great quality. It was packaged very well, so it sustained no damage during delivery.

Company replied

Rated 5 out of 5 stars
Verified

My bedroom furniture came on time, and the delivery individuals were professional. I have purchased majority of my furniture from FurniturePick. I love the quality of the furniture.

Company replied

Rated 5 out of 5 stars
Verified

It was an excellent experience with Furniture Pick. Delivery was before than expected and well handled. Product was as described.

Company replied

Rated 5 out of 5 stars

FurniturePick is price competitive and the customer service is outstanding. Delivery was seamless and the gentleman were neat, knowledgeable and did a great job. Furniture was delivered in perfect con... See more

Company replied

Rated 5 out of 5 stars

Arrived intact and on schedule. Delivery was professional and item was as advertised and undamaged.

Rated 5 out of 5 stars
Verified

Great customer service. Timely on all aspects. And most of all- gorgeous furniture!!

Rated 5 out of 5 stars

Everything delivered as represented. Great quality and VERY VERY well packaged.

Company replied

Rated 5 out of 5 stars
Verified

The team was effective an professional in making my purchase as easy as can be seeing that I wanted different delivery addresses an i would recommend an use you all for future purchases thanks

Company replied

Rated 5 out of 5 stars
Verified

Always the best price. Delivery is always on time and handled very well.

Company replied

Rated 5 out of 5 stars
Verified

From order to delivery was 2 weeks they were great reaching out to schedule delivery, delivery team was quick and efficient and the bedroom set is even prettier in person very pleased !

Rated 5 out of 5 stars
Verified

Fast and reliable service.furniture looks great better than picture

Company replied

Rated 5 out of 5 stars
Verified

Furniture delivery was quick and the drivers was excellent and very patient.

Rated 5 out of 5 stars
Verified

The customer service was excellent. I always got a response with updated information.

Rated 5 out of 5 stars
Verified

Table and chair were exactly as described. Shipping to home was timely.

Rated 5 out of 5 stars
Verified

Great Quality, Amazing Price and Excellent Delivery Service.

Rated 5 out of 5 stars
Verified

Honest company, great customer service and pricing.

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery and furniture quality excellent.

Company replied

Rated 5 out of 5 stars

I can’t say enough about Furniture Pick. My outdoor furniture is beautiful but most grateful for the outstanding customer service assistance from Victor. From my first phone call assisting with the... See more

We perform checks on reviews


Company details

  1. Furniture Store

Information provided by various external sources

FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. Furniture is the vital ingredient that makes your house your home, a real expression of your style and individuality. At FurniturePick.com you will find inspiration whether your taste is for traditional, classic, the latest looks, contemporary chic, grand designs or cottage style. We provide furniture for all rooms of the home including bedroom furniture, living room furniture and dining room furniture within a huge range of the brightest and best names in furniture and furnishings industry. Make any room in your home stylish and special with FurniturePick.com!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I put in an order for a bookcase back…

I put in an order for a bookcase back in September. Each time I call to check on the status, I am on hold for 15-25 minutes. I have spoken to everyone of the employees but no one can give me an accurate day that I will receive my order. Today is December 2nd and I was just told it might be delivered next week. First it was October, then the middle of November, then the end of November and now who knows. So frustrating and disappointing!

2 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified

“Excellent quality

“Excellent quality! The dining table is sturdy, stylish, and easy to assemble. The chairs are comfortable and look high-end. I’ve already received so many compliments from guests. Highly recommend!”

6 November 2025
Rated 5 out of 5 stars
Verified

Pleasantly Surprised…

I was a little nervous ordering from furniture pick and thought to myself should I have just paid 25% more and get it from the retail location? After ordering we were told 4-6 weeks. That was ok but our order actually came in 3 weeks. So that was a pleasant surprise. Delivery went well, we just did the drop and not the white glove. Everything was correct and undamaged. I am very happy with FP and its def worth the savings. Will use again

27 October 2025
FurniturePick logo

Reply from FurniturePick

Dear Adam,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Tyler Creek Rectangular Dining Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Price was the best I found

Price was the best I found for the same item. Delivery took about a month but all was received in excellent condition.

1 September 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Melissa,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new furniture brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

Skeptic turned believer!!

I was admittedly skeptical because buying from the internet is so risky these days. However, the piece showed up as timely as predicted and is absolutely beautiful!

26 October 2025
FurniturePick logo

Reply from FurniturePick

Dear Kellie,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Adele Accent Cabinet brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

My furniture is beautiful

My furniture is beautiful, as it was delivered just fine. Will be ordering again in the future

23 October 2025
FurniturePick logo

Reply from FurniturePick

Dear Jeffrey,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Bladen Coffee Living Room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

Furniture Pick highly recommended

Furniture Puck had a great selection, great prices, ordering was easy, communication was great, delivery was prompt and white glove service was perfect. Highly recommend.

23 October 2025
FurniturePick logo

Reply from FurniturePick

Dear Susan,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Seton Creek Outdoor Furniture brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

Always the best price

Always the best price. Delivery is always on time and handled very well.

14 September 2025
FurniturePick logo

Reply from FurniturePick

Dear Tina,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Slater Bedroom Case Pieces bring you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

My bedroom furniture came on time

My bedroom furniture came on time, and the delivery individuals were professional. I have purchased majority of my furniture from FurniturePick. I love the quality of the furniture.

13 September 2025
FurniturePick logo

Reply from FurniturePick

Dear Tiffany,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Lodenbay Panel Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Savings and Service was great!

Not only did furniture Pick save us some money ($300) vs a local furniture store, but the white glove delivery was outstanding.

31 August 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Michael,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Caraway Executive Home Office Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 1 out of 5 stars

The delivery took three times longer…

The delivery took three times longer than expected. When I received my furniture, I noticed that one of the nightstands had visible marks on the front where the paint was missing, and one of the drawers in the storage bed arrived broken. I have not received any response from the company regarding these issues.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Damaged Sectional

Furniture Pick was supposed to deliver my $3000 sectional on 8/4/25 they called me on the day of delivery and stated they couldn’t deliver it. It sat in NJ for 8 days in a warehouse. When it finally got delivered the drivers barely spoke any English and would not let me inspect my items for damage before they left. This is totally unacceptable. The back of the sectional the wedge had a cut down the back of it. I contacted furniture pick right away to make them aware of the damage and to send me a new wedge. They stated they will not replace it but repair it. I explained to them I didn’t want a repaired sectional I wanted a new one like I paid for. I did not want them using my house as their repair shop. They refused to do so. Instead they sent a piece of fabric and a repair person to fix it. The first thing the repair person said was is this new? I told him it was and the situation. He stated I shouldn’t be here you should get a new piece. He also stated never order furniture on line buy from your local stores it’s just not worth the little amount of money you save. Then he opened the box to do the repair and the fabric was damaged. Never order furniture from this company they do not stand behind their products the customer service is horrible!! My sectional is still damaged and they are refusing to send me a new piece. I asked to speak to someone higher up than Eric in service who is extremely unprofessional and does nothing to assist the customer. When I first made them aware of the tear in the back of the sectional, I asked for a new piece he told me he would think about it. Folks make sure you think good and hard about buying anything from this company!

11 August 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Eric,

Thank you for shopping with Furniture Pick. We're truly sorry to hear about your frustrations with this purchase and appreciate the opportunity to address your concerns. According to our records, your order for the Rawcliffe Parchment Sectional Set, totaling $2,628.00, was delivered on August 11, 2025. You reported a rip approximately 2"–4" in length on the back of the wedge piece shortly after you have assembled the sectional yourself.

As an authorized dealer, we work directly with the manufacturer to resolve any product condition issues under their warranty. In this case, the manufacturer authorized a professional technician to visit your home to repair the damaged wedge. Both labor and parts were fully covered by Furniture Pick, and no cost was passed on to you.

It was extremely unusual that the parts that were sent to your home also had a rip in them, therefore we re-ordered them from the manufacturer and will ensure there are no rips or tears in the fabric moving forward. Unfortunately, the manufacturer did not give authorization for us to get you a new wedge piece at this time. In addition, the finance company you used to pay for this purchase sided with us regarding your dispute as the merchandise was delivered, in use, and actively serviced.

Please rest assured that all actions taken were in full compliance with our store policies, the manufacturer's warranty, and the terms of your financing agreement. We sincerely apologize for the inconvenience and understand how frustrating this process can be. If you have any further questions or need assistance, please do not hesitate to contact us directly.

Sincerely,
Furniture Pick Customer Relations Team

Rated 5 out of 5 stars
Verified

Furniture was great quality

Furniture was great quality. It was packaged very well, so it sustained no damage during delivery.

28 August 2025
FurniturePick logo

Reply from FurniturePick

Dear Marisha,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new San Mateo Storage Bedroom Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Not only is this a well designed and…

Not only is this a well designed and functional bar, it’s fine piece of furniture! The price is great, the service outstanding, and communication was first rate.

25 July 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Jon,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Belvedere Return Home Bar brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars

Everything delivered as represented

Everything delivered as represented. Great quality and VERY VERY well packaged.

5 July 2025
Unprompted review
FurniturePick logo

Reply from FurniturePick

Dear Stacy,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Antique Square Counter Height Dining Room Set brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

Rated 5 out of 5 stars
Verified

Great site half the price!

I found the same sofas on this site for half the price as in a well known store.
I was nervous because I had never heard of Furniturepick before but everything went smoothly with ordering and delivery. The delivery men were good and set them up in the house and took the garbage away with them. Great company!

5 August 2025
FurniturePick logo

Reply from FurniturePick

Dear Toni,

We truly appreciate your time in sharing your shopping experience with us. Your enthusiastic feedback means a great deal to us, and we are thrilled that you found exactly what you were looking for.

Our team is committed to providing the highest standards of service, ensuring that our customers receive a seamless shopping experience. We meticulously select our products to cater to the diverse needs of our customers and pride ourselves on delivering on our promises.

We hope that your new Power Reclining Sofa brings you joy and comfort. Looking forward to serving you again, we remain dedicated to maintaining the excellence that our customers have come to expect from us.

Best Regards,
Furniture Pick Customer Service Experience Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look