Transporteur plus cher que la concurrence mais plus rapide. Attention à force de pratiquer des prix plus élevé de perdre vos clients....
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Company details
About Chronopost
Written by the company
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Pour toute information sur vos colis, consultez votre suivi 24h/24 et 7j/7 en ligne sur notre site ou en posant la question à notre Chatbot Léonard !
Nos conseillers clients sont à votre écoute
du lundi au vendredi de 8h à 19h
et le samedi de 8h à 12h.
* Appel non surtaxé
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Notez que pour la sécurité de vos colis et de vos données, nous vous recommandons de ne jamais communiquer vos numéros de suivi en public !
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Contact info
Hasn’t replied to negative reviews
Disappeared parcel
Not realible delivery at all.
My parcel just disappeared on their platform. Without any information or notice.
Joke of the company .
It was a Christmas gift for my child.
Bonne experience
Despite emailing them and calling them…
Despite emailing them and calling them at multiples times, they try to deliver my international package to a different city , 100 km away
Worst customer service , rude people most of the time and liars , saying oit will be delivered tomorrow, next day its on his back to the sender
Now its back to the sender me but i sent this while on holidays
NEVER SEEN WORST THAN THIS
NEVER SEEN WORST THAN THIS . THEY MARKED MY DELIVREY AS "DELIVRED "WHILLE I NEVER EVEN GOT IT AND I WAS THERE ALL TIME THEY DIDNT RING NOR THEY GAVE IT TO SOMEONE . I TRIED TO CONTACT THEM AND ONE FINALLY ANSWERED ME ,SAID OKEY I WILL LET U TALK W SOMEONE FOR INTERNATIONAL DELIVERY PROBLEMS AFTER IT SHE NEVER ANSWERED AGAIN IN TWITTER . NOW CUZ IM SCARED TO FALL W THIS COMPANY AGAIN I GOTTA ALWAYS CHECK WHO WILL DELIVRE IT TO ME ,LIKE NEVER AGAIN OMG ARE THEY THIEFS OR SCAMMERS OR WHAT?
displeased with delivery
displeased with delivery
The parcel went back though i called them many times, arranged things with customs etc
Extremely bad service and rude too
Extremely bad service and rude too. The package has not been updated in 5 days, it took me 20 minutes to get through their customer service number and then the person there was very condescending and rude and his first piece of advise was that I should "relax" (I was not speaking in a loud voice or sounding stressed) and just wait, and maybe tomorrow it would be updated. Also that I should call Vinted or the seller of the item, after which I said Vinted is not a shipping company and the seller doesn't know more than what you tell them, and you're not telling them anything. He had no explanations, no updates, and then he hung up on me. Worst shipping company experience of my life.
Once again, package redirected to inconvenient place
Once again, for the third time, Chronopost has redirected the delivery of my package to an inconvenient location. As I have reduced mobility, this is a problem for me. Why ask customers to choose a delivery point if it is repeatedly ignored?
Just terrible
Paid 65 euros for something to be delivered overnight from France to England. It took 7 days, for something I needed urgently. Then I asked for a refund. They said I would receive a link to begin the refund process within 14 days. I waited 15 days, the link never came. I have been sitting in their messenger app for 2.5 hours, and no reply. Terrible service.
Excellent service
Plus cher que la concurrence mais...
Transporteur plus cher que la concurrence mais plus rapide. Attention à force de pratiquer des prix plus élevé de perdre vos clients....
Hidden fees
Bought a mosquito net for 33€ and they charged 45€ fees on delivery on top of 40€ of delivery fees already paid. So 85€ to deliver a mosquito net!
Terrible experience
What an incompetent company. Delivery was scheduled for last Friday but the driver refused to hand me the package because I wasn't sent a code. It was supposed to be redelivered the same day but wasn't. Then was supposed to be delivered the next day. It's now 5 days later and after the tracking telling me they were 9 stops away, it's now being sent to a post office at some point within the next 24 hours. Numerous phonecalls and messages to them and amazon just to get absolutely nowhere.
Chronopsot do not even call your mobile…
Chronopsot do not even call your mobile or ring the bell of your house to deliver things in 2025!! Specifically when the objects are oversize. It's much simpler for their driver to lie, claiming to have been in touch with the recipient: 'client not home' when you're sitting waiting the delivery, then leave the goods either at their depot or pick up point. This has happened on 3 occasions (11, 12 & 13th of Sept) even after calling their HQ office in France. What a bunch of cowboys - I would not recommend their services to my worst enemy.
Horrible experience with Chronopost, consistently unreliable
I’ve unfortunately had to receive more than 10 orders through them, and the problems are always the same.
• Drivers often call for only 1–2 seconds, hang up, and then mark the delivery as “missed” even if you pick up immediately.
• Yesterday, the driver called me, I answered right away, and he deliberately hung up pretending not to hear me, then never called back.
I immediately contacted customer service to ensure the package would be delivered the next day since it was urgent. They confirmed it would.
Today, I called again only to be told my order was never scheduled for delivery and that nothing could be done. When I asked to file a complaint, I was told it wasn’t possible. I asked for the agent’s name and was told she had “already said it once” and refused to repeat it, even though I hadn’t heard it clearly.
This shows a shocking lack of professionalism both from drivers and customer service. Chronopost is unreliable, unhelpful, and disrespectful to customers’ time and needs.
Absolutely useless
Absolutely useless. A week for a 24/48h delivery. My parcel has not moved from Carentan all week despite being marked out for delivery a week ago.
If I could give 0 stars I would as it would be more accurate.
Excellent coms & delivery was excellent…
Excellent coms & delivery was excellent 👌
1 month between two neighbouring countries
It is a mystery to me how this company still manages to have 3.6 stars here. After a long time, I had to use Chronopost again for a return and I now remember why my impression was so negative in the past. A return parcel, never opened and sent back immediately, took almost a full month to travel between two neighboring countries ( Switzerland and France). I genuinely cannot understand how such delays are possible (UPS and Fedex take 3 days).
This experience also makes me decide to carefully check in the future which transport providers distributors are using. I will definitely avoid ordering from any distributor that relies on Chronopost.
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