Dreams Reviews 103,358

Friendly store assistant, good explanations, completed sale quickly. Texted with regular updates, mattress arrived before specified time slot but suited me. As agreed and paid for old mattr... See more

Lovely experience in Newbury store - we knew what we wanted but weren’t aware there were lots of other options available. Retail staff were so very patient and attentive with us, even when we changed... See more

helpful staff, gave good advice, not pushy. mattress is comfortable and reasonably priced. delivery was on time, kept updated throughout the process. They took our old mattress away for recycling, we... See more

As it had been a few years since buying a new mattress, the bed match was a real bonus. Based on the results a number of different options were offered and encouraged to try. The advisor was extreme... See more

Store staff were very helpful. Allowed time for me to choose from advised options. Sleep test bed was useful experience. New mattress very comfortable enhancing sleep. Delivery staff were VERY fast.... See more

Team at Filton branch were brilliant. No rushing, we had plenty and time and tried several beds and pillows. Came away with exactly what we wanted within our budget. Staff were knowledgeable, helpf... See more

Easy to use website, easy to order. Confirmation email received. All contact made when said they would. IE updates when item being delivered. Call from the driver as promised. Knowledgeable ,polite de... See more

Plenty selection of beds, Tracy from the Hull store was exceptional and she helped me pick out a bed,mattress and headboard, at a reasonable price, even got 4 free pillows and a cup of coffee. I was k... See more

I bought a new mattress November 24, but was extra firm thought it would soften over time. For last 10 months had excruciating lower back pain. Went to dreams, used the sleep finder machine, recom... See more

Lauren was an absolute gem. From the moment we walked in, she tuned into our needs, patient, perceptive, and never once rushing us. She guided us through the bed and mattress selection with calm... See more

Excellent customer service. Staff were friendly and very informative, nothing too much trouble. Happily let our dog in and even provided her with a gravy bone and offered her a drink ( extra star) Fai... See more

Preeti in Thurrock store was fantastic. Confident, friendly, and efficient. We felt like we were in safe hands and she listened carefully to our preferences and made helpful recommendations. She was... See more

From the moment i stepped into the store i was assisted by a very helpful lady and the manager was brilliant too. The delivery team were very helpful and good too. Obviously the mechanised bed and Tem... See more

Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... See more

On entering the store, lots of staff stood about but no greeted us or helped us. We came back later to purchase the bed and the guy who served us did his best but not the most computer literate. There... See more

Excellent service very helpfull. Helped me able to get correct suitable mattrice using computer. Also great advice on different types of beds. Very quick delivery and bed assembled quickly. Paid ext... See more

Great advise in the shop. Good information during the entire process. Thought the actual delivery lacked the style of the rest of the deal, maybe the chance to check that the mattress was ok before th... See more

Had my mattress delivered hastle free all delivered on time great service with that. im so impressed with the service gone from having a waterbed of 20 yrs went to see manager Mark who explained every... See more

Dreams at Farnborough! Greeted with a ready smile from Karen who was really kind and helpful from start to finish, nothing too much trouble. Two new beds ordered, delivered promptly and kept infor... See more

After buying items for myself which was straight forward , I bought a Tempur matress/plillows/accesories/ deal for my mum who resides in Cornwall ,there was a little confusion as the Pillows turne... See more

We arrived late just on a whim as we wanted to test out some mattresses. We were greeted by the lovely Sean and he made us feel very welcome. He offered us drinks and talked us through everything they... See more

The actual Mattress appears to be excellent although difficult to tell after a couple of weeks. The one downside is that Dreams only agree to deliver to either doorstep or hall and I had to ask the... See more

What a fantastic experience! I never knew buying a new mattress could be so much fun. The store team were great. Sally (Huntingdon) wis amazing! Friendly, knowledgeable, makes great coffee and funny!... See more

Both my wife and I visited the Dreams store looking to purchase both a bed and mattress. Shortly after looking at a couple of beds we were approached by Lynne, a Dreams employee. She asked if we had a... See more

Excellent customer service! After having an extremely negative experience with another retailer, I turned to Dreams to help me find the right sofa bed for an imminent family stay. Not only was... See more

Everything went well from the start. Friendly staff who offered me a cup of tea, gave me all the information on the different mattresses and showed me all of my options for a new mattress. Laid out th... See more

The sales Team were very helpful in answering all of my questions and were not pushy or overbearing. They gave my wife and I plenty of space to browse the showroom at our own pace. Once we had sh... See more

They did very well helping us choose a new Bed & Headboard. We found them to be knowledgeable about the many products we viewed, and advised trying out each bed for comfort. We shall certainly be vi... See more

The professionalism of Dreams lies in its respect for its customers, the quality of its customer service and the success of the outcome it provides. We spend at least a third of our lives in bed and t... See more

I was very impressed with my experience with Dreams beds of Lincoln. Very helpful staff and patient when I was making my choice. Delivery was spot on and the two drivers were very considerate, tidy a... See more

The staff in the store, were welcoming and so helpful. The sleepmatch machine is a great innovation and having a selection of pillows to try was good as I was able to find the pillow that suited me.... See more

I have back pain so went to Dreams to get a new mattress. It came within two weeks, but within a very short time my back pain intensified so much I could hardly walk. The mattress was too hard. I we... See more

We have been buying our mattresses from Dreams for many, many years. They never disappoint. The quality is exceptional, the service is of highest standard. We'll remain their customer and would defini... See more

The service we received at Dreams in Farnborough was excellent, we tried the sleep match mattress out which narrowed the selection down to a few mattress. The customer service agent was very polite an... See more

I was greeted and served by a very polite, helpful and knowledgeable young lady the machine they have which reads how your body lies was also very helpful in which mattress I chose. The member of staf... See more

A great welcome as we walked in store. Full attention given by staff. Explanation given on mattresses clearly. Served water as we sat down. Staff very polite. The process of the sale explained clearly... See more

We love buying from Dreams and the divan is beautiful and my daughter is happy with it. For a small extra fee and one off payment we get extra support with the purchase and it’s great if you a acciden... See more

Excellent staff who were helpful and attentive. They never made it seem like we were being a pain when going through so many different beds trying them out. A++++++

Myself and my Partner are very happy with our "Therapur ActiGel Glacier 4800 K Mattress". We received help from a very knowledgable advisor called Liz. She showed us the beds I had saved on my list. W... See more

Great bed and mattress, good delivery. Easy to construct and very comfy! Should last for several years, just like the other two we've purchased from Dreams.

From selecting the product to delivery, i can't thank the Dreans team enough. Delivery drivers kept us informed on the day, and put the matteress in the room required. Also removed old one with no is... See more

Fantastic service! Delivery from Dave and Shaun were very friendly and helped heave the king size mattress up two floors for us! And they removed and got rid of the plastic as well! Couldn’t recommend... See more

A very reliable company. The whole delivery was faultless, I was contacted the day before delivery and given a time slot. On delivery day I had a phone call confirming the slot.

Dreams had top customer service from the beginning to the end! Online was quick and easy to order from and also accepted a lovely student discount for me! I had one problem (my own fault) with my orde... See more

From point of sale to having the bed installed everything went smoothly. The salesman in the store was a lovely down to earth man who wasn’t too pushy but provided us with all the information we need... See more

I recently purchased a king-size bed from Dreams, and I couldn’t be happier. The whole experience—from browsing in store to delivery—was smooth and professional. The staff were knowledgeable and helpe... See more

We had a brilliant experience at Dreams. Bryony guided us through the mattress diagnostic and took the time to show us all the beds that matched our results. She even provided pillows so we could pr... See more

We were looking for some good mattresses, and at a very good price, and we hadn't found them until we arrived at the store in Bognor Regis, where we found Mr. MARK, who helped us in an impressive way... See more

We were highly satisfied with the service at the Royton (Oldham) store. It was informative, un-pushy, and courteous. We were greeted warmly and the full range of mattress styles, brands, price ranges,... See more