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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People highlight the user-friendly interface and the ease of booking, with many appreciating the clear and precise instructions provided. Customers also value the competitive prices and the straightforward process, which includes immediate booking confirmation. The majority of consumers express satisfaction with the service, citing reliability and punctuality. However, some reviewers have reported issues with contacting customer service and clarity regarding pick-up times, particularly concerning flight details. A few users encountered problems with the app, preferring the laptop or PC for booking. Despite these concerns, many customers have used the company multiple times and are happy to recommend it, praising the overall service and value.

Based on these reviews

Rated 4 out of 5 stars
Verified

Using the laptop was easy and simple but the app caused a few problems especially for those who are not savvy with iPhones. For example to find the reservation just made it would have been more logic... See more

Company replied

Rated 4 out of 5 stars
Verified

It was easy and clear to book, but one notice -I thought the pre-booking details you send me via email are saved via link. I can proceed with payment next day , but I have to enter everything again.

Company replied

Rated 4 out of 5 stars
Verified

I couldn't find any contact, a suntransfer rep asked if she could help, contacted Hoppa and advised a 2 hour wait! The local coach operator bus left within 20 minutes so I caught that at half the pr... See more

Company replied

Rated 4 out of 5 stars
Verified

I've used hoppa a number of times and they always offer a range of competitive prices and options. 4 stars due to the selection of pickup times being a bit confusing as arrival time is a pickup tim... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our transfers both way from Enfidha-Hammamet airport to our resort and back. The driver Foued Sahraoui (from Mir Travel) was always on time, his car was very clean and he wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy to book, all the different options were clear and it asked for our flight number which was reassuring as they can see our arrival time. The price was great for a shared coach transfer and th... See more

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Rated 5 out of 5 stars
Verified

The Web page is so easy to follow. Once the correct information was provided to the page it only took a few minutes to provide 39 options of travel to choose from . Once I had decided which mode of tr... See more

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Rated 3 out of 5 stars
Verified

Driver was not at airport when we arrived, then we couldn’t find him as he was parked illegally so it was over half hour before we found him having come through arrivals. He then took the scenic road... See more

Company replied

Rated 3 out of 5 stars
Verified

Wanted to make a booking with Hoppa. Apparently I have an account but the system would not send a verification code to my phone thus preventing me from signing in. Tried as a guest, but the system fro... See more

Company replied

Rated 5 out of 5 stars
Verified

We learned the hard way that Hoppa is the best and most reliable transfer provider. This year the only problem in booking was that our spelling of where we were picked up from and dropped differed fro... See more

Company replied

Rated 3 out of 5 stars

I m trying to contact you re an upcoming booking that I have not received the balance payment link for. online chat just keeps kicking me out and the email addresses are not valid, the emails keep bou... See more

Company replied

Rated 2 out of 5 stars

Having used hoppa previously I had no worries about booking another transfer with them. The transfer from the airport to resort was ok....strangely we were sent instructions and photos of where to... See more

Rated 3 out of 5 stars
Verified

Trying to find driver was impossible I had to go to jet2 desk and they rang up for me then the driver turned up 1 hour after landing, should of been waiting for us not letting me and my wife getting... See more

Company replied

Rated 5 out of 5 stars
Verified

Website was very simple. I made a mistake on my booking but Paulina and Bridget online sorted it straightaway and responded with the amendments . I would thoroughly recommend.

Company replied

Rated 5 out of 5 stars

We booked a transfer from Malaga airport to our hotel in Fuengirola and then for our return journey! They were fantastic and kept us informed of our journeys, I can’t fault them at all! Thank you ☺️

Company replied

Rated 5 out of 5 stars
Verified

Second time I’ve booked a private airport transfer through Hoppa. On both occasions found the app easy to use, good communication after booking, competitive price for this type of service (airport tra... See more

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Rated 3 out of 5 stars
Verified

There was lack of clarity in picking up at airport. I enter the flight arrival time and the system has the same pickup time which is ridiculous. We have to collect bags and go through security/customs... See more

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Rated 2 out of 5 stars
Verified

I was on the bus for 2/12 hours and still the bus was half full and the driver didn’t seem to know where he was going as he double backed on himself to or three times. People had missed their drop off... See more

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Rated 4 out of 5 stars
Verified

Booking was reasonably simple and quick. There was a little confusion as it was not clear when booking that a 13year old is regarded as an adult. However a email to your service agent Innocent cleared... See more

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Rated 2 out of 5 stars
Verified

I was booking a transfer from a hotel in Corralejo to the airport but the usual screen asking for flight details was replaced with one asking for SHIP NAME! Rang help desk, the said they would sort... See more

Company replied

Rated 4 out of 5 stars
Verified

I’ve always used Hoppa for holiday transfers as the price is very good along with the service. However, I’ve got to say trying to book with my account this time wouldn’t allow the 25% discount and... See more

Company replied

Rated 4 out of 5 stars
Verified

I gave 4 stars just because I found it tricky to contact customer services after booking. That though could just be me and I got there in the end. They do get back to you, maybe not instantly which... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely brilliant Been using Hoppa for a long time as a regular traveller. Booking is very simple and quick

Company replied

Rated 3 out of 5 stars
Verified

Initially I didn't find the system easy to use, but having learnt what can be booked, I have found it easier. However receiving email to ask was I going to complete a booking for one I thought I had m... See more

Company replied

Rated 5 out of 5 stars

Acabo de reservar mi traslado de viaje con Hoppa y no puedo estar más satisfecho con lo fácil e intuitivo que fue el proceso. Encontré la opción perfecta para mis destinos en cuestión... See more

Company replied

Rated 3 out of 5 stars
Verified

Hoppa as a service I can't fault, they are very reliable regards pickup and drop off..... but the website is not very clear when trying to make a booking. When entering details of dates and times it d... See more

Company replied

Rated 3 out of 5 stars
Verified

I found that I couldn’t complete the booking on my iPad so had to start again on my PC. Also found I needed to log in before doing the search - what I wanted didn’t work if I did the search and then l... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used Hoppa twice now for airport transfers in different countries. One in Tenerife and one in Albania. I found it very easy to use, good prices and reliable. Highly recommend it.

Company replied

Rated 5 out of 5 stars
Verified

Immediate confirmation of booking. Details of our driver given promptly. Driver was courteous, helpful and kept in contact with us regarding meeting point and time.

Company replied

Rated 5 out of 5 stars
Verified

Booked with you in sept and although I was a bit skeptical I had nothing to worry about easy to book and driver was waiting outside apts for us brilliant service so have booked 2 more

Company replied

Rated 5 out of 5 stars
Verified

User friendly interface, no hassle. Have used this outfit multiple times in many countries and have never had a problem. Recommended. Keep up the good work!

Company replied

Rated 5 out of 5 stars
Verified

Booked with Hoppa - the experience was easy - simple and provided a great price We all have a choice - Hoppa was the one that stood out. Plenty of options, linked to Cashback sites and provided co... See more

Company replied

Rated 3 out of 5 stars
Verified

Booked a return trip from Lanzarote airport to resort and vise-versa for the return for our family of 7 people. Saw drivers at the airport holding up passenger name cards but nothing with my name... See more

Company replied

Rated 4 out of 5 stars
Verified

Used this company a couple of times now and great both times. Booking process could be simplified a little but clean an smart drivers and cars

Company replied

Rated 5 out of 5 stars
Verified

Made a booking very straight forward, easy to use site & good prices, Used before & happy to recommend.

Company replied

Rated 5 out of 5 stars
Verified

Used your company in August and the service was exceptional. Just booked another one and it was so easy and the best price. Great company .Definitely recommended

Company replied

Rated 5 out of 5 stars
Verified

Booking on Hoppa is quick and easy. Have used them several times now and competitive prices too.

Company replied

Rated 5 out of 5 stars
Verified

I've used hopper before, I've had good experience with them so why wouldn't use them again

Company replied

Rated 2 out of 5 stars
Verified

Spent too much time trying to pay for a booking on the app. Payment kept on failing and then had to redo the whole booking on website and payment went through.

Company replied

Rated 5 out of 5 stars
Verified

Very friendly driver picked us up on time smooth quick transfer to benidorm would definitely recommend

Company replied

Rated 4 out of 5 stars
Verified

easy booking system just one point that is confusing on the return trip it is not very clear if you are booking for the pick up time or the time of your flight whereas on the outward trip there is a d... See more

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Rated 5 out of 5 stars
Verified

Easy to use website. Clear and precise instructions from company that Hoppa contracts to.

Company replied

Rated 5 out of 5 stars
Verified

Courier arrived ontime and good value for pickup from airport and driver's help finding apartment in Istanbul small street was excellent looking forward to getting same driver's on pickup to airport

Company replied

Rated 5 out of 5 stars
Verified

I had to apply for a refund and book another journey because of the tour operator cancelling my hotel booking. I corresponded with a lady called Monica M, who processed my refund swiflty, which is mos... See more

Company replied

Rated 5 out of 5 stars
Verified

Used chat to find my booking so helpful and typing was in plain English so easy to use

Company replied

Rated 5 out of 5 stars
Verified

Good customer service, confirmed times of pick up and arrived on time 🤗

Company replied

Rated 5 out of 5 stars
Verified

Easy process to book. Happy with the service provided previously

Company replied

Rated 3 out of 5 stars
Verified

I did not find out how to book a golfbag. I have one suitcase, but I looked for how,to change that to a golfbag.

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Company details

  1. Price Comparison Site
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Service

Written by the company

'Hoppa compares 1,000s of transport providers from around the world to get you where you need to go. Whether at home or abroad, with choices of taxis, trains and airport transfers, we search and compare the best deals so you #arrivehappy every time.' hoppa ask every client that book with them for a review - good or bad - all reviews are verified and therefore hoppa review score is accurate. hoppa do not just invite clients they know had a positive experience and neither give any rewards for leaving a review. Our negative reviews get logged and investigated and our SLA is Maximum 14 days to resolution as hoppa requires feedback from the local supplier you booked with. Need to log something further please copy and paste this link into your browser: https://talktous.hoppa.com/en/support/home


Contact info

  • 2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom

  • www.hoppa.com

3.9

Great

TrustScore 4 out of 5

83K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Bots and automated messages - not at all helpful

Received pre-departure eTicket and it states "see information below for pick up point information" - there is no pick up point information on the eTicket?

Also booked 1 small cabin bag and a standard backpack - eTicket says "luggage allowance 1 suitcase" - so now fretting about having to haggle with or being overcharged by a driver for an "extra bag", all in a country that I've never visited before and travelling alone for the first time. Nightmare - thanks a million Hoppa!

Have tried to call and whatsapp and it's bot and automated reply nonsense - now contemplating canceling my trip as don't fancy starting the holiday stressed out at the airport.

I'd say avoid this company as they clearly don't give a hoot about making your journey a smooth and hassle-free one. They even use AI bots to reply to Trust Pilot reviews - it's hilarious really some of the replies the bot has posted to disgruntled customers - then they ignore all the 1 star reviews.

Insane business model - take your money then send eTickets that are missing information and with a completely different luggage allowance to what you booked. Certainly will not be using them for our Xmas trip to the Canaries - NEVER AGAIN!

13 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

door to door

all ran very smoothly airport to door

3 October 2025
hoppa logo

Reply from hoppa

Dear mark FROST,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars

Professional service

I was very wary about booking a taxi from Malaga to Puerto Banus. Previously I’ve used public transport but this time was travelling with 5 family member so wanted the transfer to be faster and easier. I booked via Hoppa and accepted the ride from Elife. I was expecting the worst as I’d not been advised where to meet the driver and despite calling the company had not received the promised meeting instructions. At nearly £200 for a return trip it could have been a costly error.
However immediately on landing I was contacted by the driver who sent a video to show where to meet him plus a photo inc registration of the vehicle. He was courteous and his mini bus was spotless with ample room for 6 adults and luggage. The return journey was just a simple. I would have not hesitation to recommend this company.

6 October 2025
Unprompted review
hoppa logo

Reply from hoppa

Dear Joanna Vernon-Cole,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 1 out of 5 stars
Verified

Couldn't find my taxi driver for an…

Couldn't find my taxi driver for an hour and a half after I landed. I had no Internet and my phone had no signal to ring customer service or the driver. It was a very difficult situation to be in and I was upset and frustrated as it was my first time booking with you and also my first time abroad by myself. It would be good if you had a representative near the gates or someone holding my name it would have made things so easy and because of this delay I got to the hotel very late too.

12 October 2025
Rated 1 out of 5 stars
Verified

Come to collect at wrong time

Come to collect at wrong time
Never ended up taking us to airport had to arrange a Uber even though we had all details of correct time
Driver would not wait until correct time
Sent a complaint email still no response or refund
Awful service

3 October 2025
Rated 1 out of 5 stars
Verified

Do not get the refundable upgrade

I got the upgrade to make my booking refundable. But when I cancelled it turned out there are only very specific situations that applies and even though I should have qualified because I was sick, they still rejected my refund application because I didn't get a doctor's note before the shuttle (as it was the weekend) but only the next day (Monday). Waste of money to upgrade.

2 October 2025
Rated 5 out of 5 stars
Verified

Great experience

Great experience

6 October 2025
hoppa logo

Reply from hoppa

Dear Charles Anders,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 2 out of 5 stars
Verified

Scamm

They promote it well! In a website is written that all the flights been monitored so in case of delays they know exact pickup time etc, the promise is to wait you at the exit of the airport with your name ,sounds simple right? I thought so too as I was travelling alone (female) and my plain landed after midnight!
First of my plane was delayed for half an hour. I still called them to notify (even tho they said they monitor the flights). The guy on customer service told me there is no problem They KNOW coz they MONITOR the flights. When I arrived my driver was not there. After when I reached out to a customer service, they told me to go to Starbucks and wait him there. He arrived after one hour after,and apology was an excuse that it’s Sunday and a bad traffic and that my flight was delayed (which they knew 5h in advance) .
Plus they ask so high price for this shitty experience. While I was waiting I asked how much it would be at the nearest taxi point and it would be less than a half of what they asked!
Not to mention the confusion in phone nr and who to call. After booking my ride they sent me number of my driver, but when I tried to reach him, the nr replied he is not the driver🫠 I was so mad at that point! Do not recommend

5 October 2025
Rated 5 out of 5 stars
Verified

Our top choice for transfers

Great price if making use of discounts available.

13 October 2025
hoppa logo

Reply from hoppa

Dear Ms Anne Dickie,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 1 out of 5 stars
Verified

Never again!!!!!

Never again! The worst company I've ever used! The driver didn't pick me and my family up. It was so stressful and painful, it's indescribable. Miraculously, we made our flight. Now I'm trying to get a refund; contacting them is terrible! I don't recommend them!

29 September 2025
Rated 5 out of 5 stars
Verified

Good experience

Good experience. Driver was on time and waited patiently whilst we made our way to the location.

Driver offered water and the trip to the airport was very smooth.

Would definitely use again and recommend 🙂

6 October 2025
hoppa logo

Reply from hoppa

Dear Javeeta Salmon,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars

Great service!

Great service!
reserved transportation from hotel at jbr dubai to airport,
correspond with driver, he arrived on time to take us to airport, pleasant and safe driving.

11 October 2025
Unprompted review
hoppa logo

Reply from hoppa

Dear Shlomi Obstler,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Easy to book

Easy to book and good prices

11 October 2025
hoppa logo

Reply from hoppa

Dear Rozza,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 5 out of 5 stars
Verified

Reliable

Great easy to book

28 December 2024
hoppa logo

Reply from hoppa

Dear Heather,

This is fantastic to read.

We appreciate your support and positive feedback.

Thank you,
Your hoppa team.

Rated 2 out of 5 stars
Verified

Log in stuck repeatedly at the security…

Log in stuck repeatedly at the security phone number stage with the continue button not working. Reported it to Hoppa and a week later it is still not fixed.
Also screen often goes into spinning mode.
Response is 'use the app' I don't want to be 'forced' by Hoppa to use their app. I have booked many times with Hoppa but am looking at other sites now.

12 October 2025

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