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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, patience, and professionalism. Consumers felt that the advisors took the time to understand their individual needs and provide clear, comprehensive explanations of the available options, ensuring they felt comfortable and well-informed throughout the process. People appreciated the advisors' ability to present complex information in an easy-to-understand manner, without applying any pressure to make a hasty decision. The service provided is highly valued, with many reviewers highlighting the significant savings they achieved by switching their health insurance through this company. Customers also commend the efficiency and promptness of the service, noting that their queries were addressed quickly and effectively. The value for money is another recurring theme, with reviewers expressing satisfaction that they received excellent coverage at a competitive price.

Based on these reviews

Rated 5 out of 5 stars
Verified

The advisor, Kailam, was fantastic! He was really knowledgeable, patient, and happy to answer all our questions. This was our first time taking out a health insurance policy, so we had lots of things... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Usaycompare. Their service was easy to use, and everything was explained clearly. A big thank-you to Meera Mahesan, who helped me find the best deal for my medical ins... See more

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Rated 5 out of 5 stars

Joshua Elliot was very professional, rang me exactly when he said he would on two different occasions. He explained everything very clearly and answered my questions patiently and I was impressed with... See more

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Rated 5 out of 5 stars

Decided that we should start investing in some Private Health Insurance for my partner and I. Simon was excellent in navigating us around all the possible policies and recommended one policy which he... See more

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Rated 5 out of 5 stars
Verified

Bondi was very professional and patient, explained different options which would suit myself and husband. Regarding health insurance and monthly payments which we could afford. Not pushy at all like... See more

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Rated 5 out of 5 stars
Verified

Jack Warren was excellent. He understood immediately what level of cover I was after & responded promptly with a quote which was confirmed by email. This was considerably less than the renewal quoted... See more

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Rated 5 out of 5 stars

I’ve had the absolute pleasure of using USAY for the past 12 months. I’ve found them to be very professional, supportive and very knowledgeable about private medical insurance. Joel is my point of con... See more

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Rated 5 out of 5 stars

Alex King provided an excellent service. From initial contact to finally agreeing to the insurance took several weeks due to some personal challenges on my part. His patience, professionalism and tr... See more

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Rated 5 out of 5 stars

Jack Cook - He gave very clear explanation about all the medical care that was available - I and my husband are senior citizens and need someone that has an understanding for people not brought up in... See more

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Rated 5 out of 5 stars
Verified

I found Usay compare via Google search. I was struggling to find a suitable health insurance company for myself. Tony who my advisor has considered all my needs and recommended me an affordable suit... See more

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Rated 5 out of 5 stars

Great experience with Rowan sorting out health insurance for me and my family. He went through all the options and explained what everything means in simple terms as well as complex terms. Very knowle... See more

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Rated 5 out of 5 stars
Verified

I was looking for specific health coverage, but was unsure where to go or who to enquire with, but found Usay Compare / Tribe, via Google, read the reviews, and thought to give them a try…. I’m v... See more

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Rated 5 out of 5 stars
Verified

Michael was very was very professional, he explained everything in detail, ensured I understood everything and was prompt and clear answering all our questions. I do feel like he helped us get the be... See more

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Rated 5 out of 5 stars
Verified

I placed an enquiry and received a call back by Jay. Very professional and took time to listen and ask important questions regarding our existing policy. He then was able to offer us another provid... See more

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Rated 5 out of 5 stars
Verified

Luke the specialist in this case was knowledgeable and helpful. He guided me through the of pros & cons of cover & changing providers. Return calls for more detail were answered and dealt with quickl... See more

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Rated 5 out of 5 stars
Verified

When I complained about being charged twice for registering on their course, they moved to correct the error and arranged repayment of the sum required. My credit card has been slow registering this r... See more

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Rated 5 out of 5 stars
Verified

I was a bit sceptical at first but the service from Kiran at Usay was first class. Very knowledgable and highlighted a few misconceptions I had around the level of cover. I had already taken quotes d... See more

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Rated 5 out of 5 stars
Verified

From the initial callback the service we were provided with was outstanding. We were fully informed about the options available to us. We had ample time to reflect before making a commitment. we saved... See more

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Rated 5 out of 5 stars
Verified

Tristan Holloway was a wonderful adviser who really knew the field of health insurance. He listened very well and shaped the advice to my needs. He was responsive without being irritable. Bottom line,... See more

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Rated 5 out of 5 stars
Verified

Simon who helped me set up was absolutely amazing. He didn’t put any pressure on me or try to push. He answered all of our questions and made me felt at ease throughout the whole process. The easiest... See more

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Rated 5 out of 5 stars
Verified

Full marks go to Charles Gibbs for professional service in explaining the health plan I required. No pressure and so nice to speak to a kind human being. I have been in marketing and sales all my l... See more

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Rated 5 out of 5 stars
Verified

Jo Traynor handled my enquiries about health care with utmost professionalism and promptness. It has been a pleasure to speak with him and he answered all my questions efficiently and clearly.

Company replied

Rated 5 out of 5 stars
Verified

Eion made the process so much easier for me to understand and was prompt and very efficient answering any questions I had. I’m so glad I now have peace of mind going forward and thanks to Eions exper... See more

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Rated 5 out of 5 stars
Verified

Bradley comes over as a seasoned professional who knows his products but who quickly picks up on the needs of his customer. All of this ecourages trust and confidence in me as a client as I manage th... See more

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Rated 5 out of 5 stars
Verified

Usaycompare were a pleasure to deal with. We had Angelo looking after us and after a good long conversation really knew what we wanted and needed and he delivered. We were both very impressed with him... See more

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Rated 5 out of 5 stars
Verified

Sean was very helpful and informative. He spent an hour with me on the phone to go over details about different policies. I chose to go with private medical insurance and I'm happy with the decision.... See more

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Rated 5 out of 5 stars
Verified

My advisor at Usay Compare, Liam Bochet, went well beyond the call of duty in finding an alternative to my current policy, which involved high premiums, low claims and excessive geographic coverage. O... See more

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Rated 5 out of 5 stars
Verified

Great communications. Explained everything well and called me back once my old policy had expired to arrange a new one. Very happy with service and my handler.

Company replied

Rated 5 out of 5 stars
Verified

I had a fantastic experience with Jessica at Usay Compare. She had deep knowledge of the products they offer and asked all the right questions to help narrow down the cover I needed. I origina... See more

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Rated 5 out of 5 stars
Verified

The very professional but friendly approach of staff she was informative and supportive through thr process. Evan though it does take a long time but there is a lot of information

Company replied

Rated 5 out of 5 stars
Verified

Very easy to deal with. Nick Hannay was very good and talked me through all the options and once we had the quotes, he allowed me a few days to consider things before making a decision.

Company replied

Rated 5 out of 5 stars
Verified

Our advisor , Steve Wraight was exceptional in his product knowledge and helpfulness. As elderly clients we were very pleased with the financial implications for the cover we will receive and through... See more

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Rated 5 out of 5 stars
Verified

Daniel Hutchinson has made a very complicated problem almost easy…his patience was more than amazing. I cannot thank him enough for his perseverance.

Company replied

Rated 5 out of 5 stars
Verified

Having never heard of Usay before I was a little sceptical about getting in touch. Having had private medical for many years I reached a cut off age group. It was hard to find a replacement until I m... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing service from Joe Essex. Very helpful and informative. Thanks to him I decided on a provider for my health insurance. Highly recommend Joe. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Jovianne could not have been more helpful - a pleasure to deal with, took time to explain all the details and ensure the choices met my needs.

Company replied

Rated 5 out of 5 stars
Verified

Matthew's been great assisting with health insurance 👌 he was very dedication and advice we got from help make a decision thank you 👍

Company replied

Rated 5 out of 5 stars

I dealt with Joe O'Brien who was very helpful and informative. Thankfully he made the process very easy despite calling him back late on a Friday! Thank you

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Rated 5 out of 5 stars

Listened to my requirements and adjusted policy quote accordingly Brandon Beak called when we arranged and got the cover completed within days unlike many others who left it too long

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Rated 5 out of 5 stars

Jack Cook made the whole experience easy and straight forward. He supplied various options and was not pushy at all.

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Rated 5 out of 5 stars
Verified

Very quick to call, friendly advisor and easy to set up. It was also cheaper than I expected when thinking about private health cover.

Company replied

Rated 5 out of 5 stars
Verified

From initial contact to eventually agreeing to accept a Health Insurance policy was seamless and satisfying. Ben was very thorough in explaining the intricacies of the various elements and did not put... See more

Company replied

Rated 5 out of 5 stars
Verified

Jake Luton was most profesional advisor ever. Many thanks for your help with choosing right policy.

Company replied

Rated 5 out of 5 stars
Verified

A professional outfit that advised well on health insurance for our needs. A good job well done.

Company replied

Rated 5 out of 5 stars
Verified

Jack Cook was excellent in every way. He gave very good advice and explained things to a senior citizen very well.

Company replied

Rated 5 out of 5 stars
Verified

Allan was very helpful and quickly established the cover I wanted and then found me the best price for what I wanted.

Company replied

Rated 5 out of 5 stars

I found the whole experience easy, with Joe who helped me through the whole process. Not too pushy - just professional. Great to deal with.

Company replied

Rated 5 out of 5 stars
Verified

Very quick response to the queries dealt with in a timely manner. Jack was excellent and meticulous.

Company replied

Rated 5 out of 5 stars
Verified

Tiff listened to my needs and gave me options to suit my circumstances in a professional manner.

Company replied

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Company details

  1. Health Insurance Agency
  2. Income Protection Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Life Insurance Agency
  6. Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
Home About Us Blog Get a Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Maturity is no barrier for a positive outcome!

Having had health insurance for many years now and given my mature years I was not really expecting such a positive outcome to suit my pocket! The whole experience was so easy and Jovianne kept me informed every step of the way, always thoroughly answering all my questions. I was fearful that after 25+ years of health insurance the current market conditions may have made this cost prohibitive but, thankfully, with Jovianne carefully researching the market the final price was better than I had hoped.

2 December 2025
Rated 5 out of 5 stars
Verified

Great deals

Sam was a great help

2 December 2025
Usay Compare logo

Reply from Usay Compare

We're glad that Sam's assistance was helpful, and we appreciate your feedback.

Rated 5 out of 5 stars

After receiving yet another increase in…

After receiving yet another increase in my premium from my health insurance provider I decided to look elsewhere.
I was contacted by Joe O’Brien. He was patient, helpful, knowledgable and kind and I didn’t feel pressurised once. When Joe said he would phone at a certain time he did, each time.
Thank you Joe. A first class service.

8 December 2025
Unprompted review
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your experience. We're happy to hear that you received patient, helpful, and knowledgeable service from Joe without feeling pressured. It's great to know that he was punctual and provided a first-class service. Thank you!

Rated 5 out of 5 stars
Verified

From the moment I contacted the company…

From the moment I contacted the company , the staff member who picked my call was clear and understandable with what I needed. He took his time patiently to explain to me the process and how it works. He then came out with a policy that suits my needs. At the end of it, I was happy.

1 December 2025
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your experience with us. We're happy to hear that the staff member was clear and patient in explaining the process and finding a policy that suits your needs. We're glad you were happy with the service.

Rated 5 out of 5 stars
Verified

Health Insurance

Very impressed with Rowan, explained everything in detail and made the whole process simple, so much so I was happy to go ahead.

8 December 2025
Usay Compare logo

Reply from Usay Compare

We're happy to hear that the process was simple and clearly explained by Rowan. Thank you for sharing your positive experience; we appreciate your feedback!

Rated 5 out of 5 stars

Knowledgeable professional expertise

After receiving a significantly increased quote from my health insurance provider for the third consecutive year, I decided to seek similar coverage at a more affordable rate. 

I recently joined a gym and discovered Usay Compare via a link on their website.  I completed Usay's online enquiry form and was promptly contacted by Matthew Davies.  He was immensely knowledgeable, friendly and helpful and listened to and addressed my many questions.  Following  research, Matthew identified an excellent and comparable policy for me at a much lower cost.  I am extremely pleased with the service and would recommend Matthew for his expertise and professionalism.

10 November 2025
Unprompted review
Usay Compare logo

Reply from Usay Compare

We appreciate your positive feedback. It's great to hear that Matthew found a suitable policy at a lower cost. We're happy that our service met your needs and that our expertise was beneficial to you.

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