Aviva Reviews 52,086

Used compare the market and had a lot of quotes- the cheapest ones didn’t include third party cover for other vehicles but you had to dig hard to find this out. Aviva were the first one I found that i... See more

Had two options. 1) Via original M&S agreement. 2) Via CompareTheMarket. Chose option 2 which led to a straightforward application and set up of our account with what appears to be a good value agreem... See more

It took sometime to insure my last car (the previous car insurance went smoothly) problems with password and account details etc. It didn't help that reset passwords from Aviva were slow arriving and... See more

The customer service person was excellent, clear, helpful and friendly. The four calls that could not be taken this morning because lines were "too busy" and the too numerous to mention similar on Th... See more

Great support when we called online, Oscar was excellent as well as the lady on the switchboard who directed us to the right department. Thank you Oscar for your patience and really helping us get the... See more

Best price for the cover I needed after using 3 comparison sites. My previous insurers quote was over ,£400 more expensive. All done online quick and easy I thought I would have to chase up my old ins... See more

I had a non-fault accident but as the claim has not been closed it has affected my no claims discount. I needed to discuss this with someone. It's clear they don't seem to want to talk to us so cus... See more

Car insurance. Did comparison via MSE - Aviva's quote (including all the same add-ons) was almost £150 cheaper than renewal quote with current insurer. They then tried to beat Aviva but could only red... See more

Did my usual Confused.com for my annual van insurance quote. Aviva came in second to top below a company I'd never heard of before. For £10 difference it wasn't even an option. Nice result :)

I opted for Aviva through Compare the Maket which was very easy and found when going onto The provider site the options were easy to follow. However, I did want the legal policy to cover "stolen ide... See more

Really good value car insurance, got everything I wanted at a good competitive price. As well as that AVIVA's website is excellent easy to use even for an oldie!, seamless really which helps so much w... See more

I’ve been an Aviva car insurance customer on and off over the years, usually switching between a few providers depending on who offers the best quote at renewal time. This year, I found a better... See more

Great experience with Aviva Insurance! I insured two of my cars with Aviva last year and was really satisfied with their service, so I decided to insure my third car with them this year as well. The... See more

Travel Insurance Flexplus scheme- Really cumbersome process . Understand frauds occur but to overstress that when emailing documents ….here are the following ways which you cannot send to us! And... See more

I have discussed my car renewal quote with Sebastian (east european lad) today, and I am impressed of the extra mile he went in explaining in details of what my insurance extras are about, without pus... See more

Unbelievable price, very straightforward and easy process. Fantastic insurance company to deal with. I was gutted to leave them two years ago because of a poor renewal quote, Glad to be back in safe... See more

Very good car insurance package for a reasonable price. Also straight forward online application. Well-done Aviva , Thumbs up and well deserved 5 stars to your company.

Really good service did it online no problem whatsoever quick easy to do had their insurance before so just logged into my account. Put new car details in two minutes later all sorted brilliant and on... See more

Setting up my new car insurance online was so easy to do. The steps were clear and easy to follow. My only negative was trying to phone and speaking to customer services. The lady advised it would be... See more

Called to make a claim, man rude told us go online. Called next day ,explained we weren't computer savvy, got a wonderful lady ,Daisy did it for us amazing, very grateful, thank you daisy

Aviva is good value and cheaper than my current insurance with the same deal. Overall excess is great and no hidden charges. Well recommended as my brother has been with them for the last 3 years and... See more

Great website Very user friendly, pulled all the details through from comparison site and I can keep all my documents from other Aviva Policies together

I was trying to purchase car insurance and was struggling to get through to the next stage, due to potential freudulent activity. I was able to call Aviva on a sunday, discuss the areas and swiftly wa... See more

Good value, easy to complete details except for the non responsive 'bot'. I would have like to clarify some information but could not get the bot to provide contact details so I could speak to someone... See more

Ridiculous question! How can I possibly comment on something I purchased 5 minutes ago and which, technically, doesn't even exist yet! No experience until I need to make a claim! Stupid, stupid questi... See more

Applied for car insurance, duly paid the cost, told policy would be online within 24 hrs... tried to see policy online and still no policy online. Constantly states there is a problem with policy page... See more

Your registration system and login process was difficult and didn’t work for me. Your customer service staff were unhelpful and lacking in the knowledge and tools required to fix it. I had to sit thro... See more

Aviva gave me a very competitive quote and all with the defaqto 5 star benefits. I could have got a cheaper insurance but I've been with Aviva before and they were great.

This is my second policy with Aviva and previous experiences with managing my policy with another car I have has been very easy and and stress free as it is all done online. I would recommend to anyon... See more

I had stuck with Direct Line for years only to discover Aviva via money supermarket they were cheaper even with extras such as break down cover, NCD cover. Highly recommended

Hi thy were very good and helpfully and I got the right information about the insurance I wanted it was so easy and quick thans so much

Easy and straightforward online quote, each step is explained, quick and easy payment, and instant confirmation of policy via e-mail. Very competitive prices too!

Quote process very simple to navigate and excellent renewal price plus no charges for changes I may need to make to my policy at a later date

Firstly the price was very competitive and it gave me all the cover I wanted and from an easy to use website. I just hope that if I unfortunately need to make a claim the service is equally as good.

Easy to set up. Gave options for alternative cover. Monthly payments not much more than annual amount.

The whole process was simple and efficient, BUT, the most pleasing thing for me was that I was able to actually speak to someone in the phone. My current provider makes it impossible to do that. Thank... See more

Easy to use the website when taking out cover. Options to upgrade the various extras were made really clear and didn't go into a hard sell.

I cancelled my original policy in July as we'd sold our cottage which you'd insured for many years. Having exchanged on another property today I needed to take out Building Cover - Contents will f... See more

Highly recommend Aviva have dealt with my claim so quick and so easy best insurance company I've had !

Easy website to use, very concise and easy to understand. Had no problem getting car insurance through confused.com.

The cheapest insurance quote by far and with the biggest insurer. I wasn't expecting this for sure. Excellent and well done Aviva!!!

I really like Aviva — it’s easy to apply, fairly priced, and offers much better coverage than other companies.

I found a quote for my car insurance by using Go Compare, once I selected go to Aviva on Go Compare and was transferred to Aviva everything was simple.

Easy to get a fantastic price, Churchill home insurance £400 aviva who owns Churchill 299 same cover

Good value for money for the same level of cover with previous insurer. Easy process to complete online

The process was very quick and simple to use. I could easily find the information and choose which level of cover I needed.

The lady I spoke to after receiving my quote, was very helpful and took time to go through every section of the policy.

Easy to navigate and understand, price is a bit higher than others but have previously used Aviva and hope it’s worth the price uplift

Very good and a comprehensive company to get insurance from manageable and takes the hassle out of Car Insurance. Thanks

Absolutely amazing, easy step by step, no complications, fantastic price per month I got, £51 cheaper than my old insurance company, I'll be insuring aviva again.