Bikeflights.com Reviews 52,113

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its ease of use and efficiency. People appreciate the straightforward process for arranging delivery and payment, noting that it saves them time and reduces stress when traveling with their bikes. Consumers also value the reasonable prices, often finding them significantly lower than those of competitors. The positive user experience extends to customer support, with reviewers frequently mentioning the helpfulness and responsiveness of the team. Individuals feel confident in the care taken with their shipments, emphasizing that their bikes arrive on time and in excellent condition. The detailed attention to measurements and sizing is also appreciated, as it minimizes the risk of unexpected charges.

Based on these reviews

Rated 5 out of 5 stars
Verified

I've used my EVOC bike bag several times when flying with my bike to out-of-state events, but this was the first time I tried to ship it. Using Bikeflights was simple and extremely easy; no hidden fee... See more

Rated 5 out of 5 stars
Verified

I’m a multi user of BikeFlights for shipping my bike across country - California, Utah, Arizona, Texas, Montana, to name a few. The price is fair, the shipping by UPS is efficient & timely, the BikeF... See more

Rated 5 out of 5 stars
Verified

Bikeflights.com has excellent customer service and assisted me in the process of shipping a fat tandem across the US. Their CS team was very responsive and helped me sort out all of the issues regardi... See more

Rated 5 out of 5 stars
Verified

The twisting plastic device securing the box together is improving, but not great. Taping over this device ensures the box stays intact. Otherwise, I find the service Bikeflight provides is top-notch... See more

Rated 3 out of 5 stars
Verified

I replied to the survey request email either my concern but received no response The bike was delivered on time but the large box was almost destroyed. It uses flimsy locks to build it and over 1... See more

Company replied

Rated 5 out of 5 stars
Verified

If I could give ten stars I would. The box itself is great but what really stood out was the customer service. I was in a tight timeline to have my box delivered in Colorado to pick up a bike I bought... See more

Rated 3 out of 5 stars
Verified

I've used BikeFlights, on and off, for a few years with good results. However, over the last year over the last year, the experience has suffered. 1) the address system cannot get my address correct s... See more

Company replied

Rated 5 out of 5 stars
Verified

Second time i use bikeflights to ship my ebike north-south. Awesone! Reliable, fast, great value. Ask your dealer to box it for you, around $75. Easy enough to reassemble yourself. Highly recommend!

Rated 3 out of 5 stars
Verified

After spending a few hours comparing my options to ship a bike from Maui to Oregon (UPS, Fedex, shipping companies, cost of boxes, bike shops, disassembling options....), I opted to use Bikeflights,... See more

Company replied

Rated 5 out of 5 stars
Verified

Process is taking much longer then expected due to parts missing inside of box. The white tabs specifically. Took many attempts to get the tabs sent out and still has not been sent to the carrier to... See more

Company replied

Rated 5 out of 5 stars
Verified

Peace of mind makes my experience so great. I can rest assured that my bicycle box will receive priority treatment. In the 9+ years I've been mailing bikes with Bikeflights, I have not been disap... See more

Rated 5 out of 5 stars
Verified

It couldn’t have been easier! I received extremely courteous, professional and insightful advice prior to placing my order. My bike arrived in plenty of time without incident! I would definitely use... See more

Rated 5 out of 5 stars
Verified

This was my first time using BikeFlights. I appreciated the ease of setting up my R/T shipping and printing of the labels. I had some issues with payment and emailed and then spoke with a customer ser... See more

Rated 4 out of 5 stars
Verified

The actual shipping was great. The website was difficult and unnecessarily exacting. For example, I wanted to ship to Mike's bike store in Berkeley, CA, but it wanted to go to MIke's in Colorado.... See more

Rated 5 out of 5 stars
Verified

I realized that while booking the shipment, I had entered the wrong dimensions for the box. When correcting, I hastily entered the wrong date. Customer service was able to fix this for me instantly.... See more

Rated 5 out of 5 stars
Verified

Wonderful experience. Less than half the price of shipping direct with ups. Even cheaper than using ebay shipping discount, when selling through them.

Rated 5 out of 5 stars
Verified

Been using these guys for many years for not only the best prices on UPS bike labels but also the best customer service - super easy to get someone on the phone and work one on one with that rep to re... See more

Rated 5 out of 5 stars
Verified

I have used BikeFlights a half dozen times over the last 2 years to ship my bikes around the country for different events. Their pricing and service are both excellent. My 2 bikes are very expensive... See more

Rated 4 out of 5 stars
Verified

Virtually flawless execution. Thank you for that. My only knock would be the adhesive you have on your stickers. Pretty sure this is a hurricane grade adhesive that may never come off my crate.... See more

Rated 5 out of 5 stars
Verified

The process of dropping off the bike at a UPS site and receiving it fully assembled at our event site eliminated a lot of stress for our first time traveling with our bikes. We were able to track the... See more

Rated 5 out of 5 stars
Verified

Fast shipping from ups. On time pickup. Great price compared to any other company. USPS wanted $109. UPS wanted $80. And bikeflights charged me $35 to use ups. Super great deal and I highly recommend... See more

Rated 5 out of 5 stars
Verified

This was a wonderful experience. We boxed up the bike and delivered it to the UPS store. It was much less expensive to go thru Bike flights and I am convinced the bike arrived much more quickly than... See more

Rated 4 out of 5 stars
Verified

Straightforward to organise and had very helpful input from Bikeflights staff on required documentation. Only issues were with delivery of the two bikes we shipped (by UPS) in the UK, which kept chan... See more

Rated 5 out of 5 stars
Verified

Bikeflights was very thorough with meticulous detail on the front end to make sure there were no extra charges that could arise from errant information company needed on measurements, sizing and weigh... See more

Rated 5 out of 5 stars
Verified

Purchasing the label to send to the seller was easy. Plus I did search every other option for bike shipping and Bike Flights was the most economical.

Rated 5 out of 5 stars
Verified

Shipping my bike was a super easy process! I needed to get the bike from New York to Hawaii and that would’ve been a ton of complexity to handle on my own, so I’m super appreciative of Bikeflights for... See more

Rated 5 out of 5 stars
Verified

Extremely helpful website and customer service. I shipped an e-bike from California to Ohio. 1/3 the cost of shipping direct. No issues. A relative who is disbursing a classic bicycle collection is no... See more

Rated 5 out of 5 stars
Verified

Have used BikeFlights a few times to ship customer bicycles within the US (Alaska included) and to Europe. It's our #1 choice for shipping bicycles, easy to use, easy to get a quote for our customers,... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything arrived to customer intact, without damage and promptly. Could not ask for anything more on a 52lb. shipment!!

Rated 4 out of 5 stars
Verified

The bike arrived at the address and in one piece. The process of booking a "bike flight" is unfortunately a hassle. Bike flights, just post the maximum weight and sizes of the box or case that you... See more

Company replied

Rated 5 out of 5 stars
Verified

The BikeFlights team has made the process so easy - there was a momentary delivery glitch that they quickly solved. I give BikeFlights two thumbs up, 11 out of 10, whatever your highest marks would be... See more

Rated 5 out of 5 stars
Verified

Much less expensive than my local PakMail store ($90 vs. $650 with them). Arrived much quicker than anticipated with no issues.

Rated 5 out of 5 stars
Verified

I had a question about something and they were on it right away so I want to thank them for everything they are a good company for shipping bikes

Rated 5 out of 5 stars
Verified

Always super helpful and always delivers on time. Half the the price of just using UPS. Used them for years. Outstanding

Rated 5 out of 5 stars
Verified

My bike arrived within a few days, and it was exactly how I had packed it. It was clearly handled with care as my bike was in perfect condition. This service was a third of the price UPS wanted to cha... See more

Rated 5 out of 5 stars
Verified

I packed and sent out the frame and fork, fully insured, for repainting and it traveled from Georgia to California in less time than anticipated, arriving intact. Grateful for reliable delivery, to b... See more

Rated 5 out of 5 stars
Verified

This is the second time I have used BikeFlights. The first time was great, uneventful. This time around, while the booking was fine, UPS managed to significantly damage my Evoc bike case. They... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought my wife a bike on vacation as a surprise. Had it boxed up. Told them where it was, and where it was going, and they took care of the rest. Delivery was super fast and without a hitch. Will not... See more

Rated 5 out of 5 stars
Verified

Very positive experience shipping my bicycle with bikeflights. This was my first experience with bf and it will encourage me to use it again.

Rated 5 out of 5 stars
Verified

Easy to use and get my bike shipped as quickly as possible. Shipping rates just as Bikeflights indicated!

Rated 5 out of 5 stars
Verified

Everything went exactly as expected. Shipment was fast and price was reasonable.

Rated 5 out of 5 stars
Verified

The website was easy to use to set up my shipment and get the label. The bike was picked up and delivered on time.

Rated 5 out of 5 stars
Verified

Outstanding service for shipping bike related gear at extremely reasonable rates. Convenient to use.

Rated 5 out of 5 stars
Verified

Great prices easy to use and print the labels to ship I highly recommend them for shipping. Will use again!

Rated 5 out of 5 stars
Verified

Unbeatable cost, easy and smooth process, on track shipping, good customer support. I've been trying to transport my electric scooter from Dallas to San Diego for over a year now, and I never found... See more

Rated 5 out of 5 stars
Verified

At a time when customer service struggles and often provides subpar service, BikeFlights is a clear exception. A team of individuals kept me appraised of each step of my new bike on its journey from... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently had my newly purchased e-bike shipped from a dealer in Las Vegas to my home in San Antonio using Bike Flights. The price was excellent, and their customer care team was extremely responsive... See more

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Company details

  1. Shipping Company

Written by the company

Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.

Bikeflights.com

Written by the company

We ship. You ride.
The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
Need a box?
We have premium, thoughtfully designed and easy-to-pack boxes available.
Customer Support 7 Days
You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.

Contact info

4.8

Excellent

TrustScore 5 out of 5

52K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Bucket List Adventure with Help from Bikeflights

I used Bikeflights to send my bike to Pittsburgh, PA for my adventure on the GAP / C&O. My bike arrived in time for a local bike store to get it ready for the ride.

After I arrived in Washington, DC, Bikeflights helped me get my bike back to Missouri, so I did not have to worry about the bike while I enjoyed sightseeing for two (2) days.

Shipping my bike via Bikeflights to a destination & then back home made my "Bucket List" cycling adventure less stressful as I did not have to worry about taking the bike to the airport / on my flight.

October 3, 2025
Rated 5 out of 5 stars
Verified

Easy

Easy. No issues. Delivery faster than expected.

September 24, 2025
Rated 5 out of 5 stars
Verified

Dan was professional


Dan was professional, patient, and very helpful.

He made shipping with Bike Flights very easy.

He represents Bike Flights well.

September 30, 2025
Rated 5 out of 5 stars
Verified

First time user

This was the first time I used Bikeflights to ship an ebike. Everything went smoothly with the packing and reassembly of the bike. The bike shops at both ends were excellent, knowledgeable about the shipping process and timely. I will use this service again.

October 1, 2025
Rated 4 out of 5 stars
Verified

Quick follow up

Quick follow up
From your Representatives however, dealing with different Reps occasionally gave conflicting answers and direction but overall very good.

October 2, 2025

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