I am very grateful that I chose SitStayGo to transport our dog from San Diego to the Houston area. Abdul, the driver, was very responsive to our questions, and so patient and kind to our very anxious... See more
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I never knew of this kinda of service, received multiple bids for car to be delivered to North Carolina and also my dogs on an animal transport service. Both companies provided excellent service and... See more
Company replied
Citizen shipper is great! I had an issue with a flight nanny and had to cancel. Citizen shipper responded to my emails within an hour every time I sent one. They also got my money back from this parti... See more
Company replied
I felt very confident in booking on this site. I appreciated the transparency of the profiles and the reviews. The driver I chose went over and beyond to make me feel comfortable and her communication... See more
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Company details
Written by the company
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule. All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish. Shipping has never been simpler!
Contact info
5380 Old Bullard Road, Suite 600, #119, 75703, Tyler, TX, United States
- 903-213-5321
- support@citizenshipper.com
- citizenshipper.com
4.7
Excellent
6K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
HIghly Recommend SitStayGo
I am very grateful that I chose SitStayGo to transport our dog from San Diego to the Houston area. Abdul, the driver, was very responsive to our questions, and so patient and kind to our very anxious dog. He put both the dog and us at ease. He also contacted us along the way to let us know his progress and sent us a photo once he arrived. I give him my highest recommendation.
October 8, 2025
Unprompted review
Reply from CitizenShipper
Joanne, we are so grateful you took the time to share your experience. We’re thrilled that your driver was able to provide such a smooth and caring transport for your dog, and that both you and your furry friend felt at ease throughout the journey. We hope to have the opportunity to assist you again in the future!-Karla
Citizen shipper is great
Citizen shipper is great! I had an issue with a flight nanny and had to cancel. Citizen shipper responded to my emails within an hour every time I sent one. They also got my money back from this particular flight nanny when I complained about my experience. I would use them again in a heartbeat!
October 4, 2025
Unprompted review
Reply from CitizenShipper
Shelby, thank you for taking the time to share your experience! We’re so glad our team was able to step in quickly and assist with your cancellation. Ensuring that our community feels supported and heard is one of our top priorities, and we’re truly honored to know that you would choose us again.-Karla
I never knew of this kinda of service
I never knew of this kinda of service, received multiple bids for car to be delivered to North Carolina and also my dogs on an animal transport service. Both companies provided excellent service and provided updates along the way. So happy everything worked out so good.
September 30, 2025
Unprompted review
Reply from CitizenShipper
Kitty, we’re so glad you shared your experience! It’s great that you had multiple options and that both your vehicle and pets were handled with care. We’re thrilled everything worked out so well, and we look forward to providing the same reliable service for any of your upcoming shipments.-Karla
Excellent communication, fair pricing
I felt very confident in booking on this site. I appreciated the transparency of the profiles and the reviews. The driver I chose went over and beyond to make me feel comfortable and her communication was excellent. The fee was affordable.
October 5, 2025
Unprompted review
Reply from CitizenShipper
Deb, thank you for trusting us with your shipment! We’re so glad to hear that our platform made you feel confident and that the transparency of the drivers' profiles and reviews helped you make your choice. We greatly appreciate your kind words and look forward to helping you with any future shipments!-Karla
This company is good
This company is good. They are very good at communicating every part of transport for my cats. When dealing with them very responsive and answers any questions you have. I would use them again.
September 22, 2025
Unprompted review
Reply from CitizenShipper
Debra, we’re thrilled to hear that your cats’ transport went smoothly and that you felt supported every step of the way! It’s wonderful to hear that we were able to meet your expectations. Thank you for your trust, and we look forward to assisting you again with any future shipments.-Karla
Reply from CitizenShipper
Ryan, we’re so glad our service met your expectations from start to finish! It means a lot to us, and we look forward to assisting you again with your future shipments.-Karla
Great Tool
Great Tool - this site was very helpful; I wasn't sure how to even go about look for what I needed and found this site. It was well laid out and easy to use. Within minutes I had multiple options. I will definitely use this again.
September 19, 2025
Unprompted review
Reply from CitizenShipper
Ann, thank you for sharing your experience! We’re so happy to hear that the site made it easy for you to find exactly what you needed in just a few minutes. It’s always our goal to make the process simple and stress-free for pet owners. We look forward to helping you with any future shipments!-Karla
Great experience overall
Great experience overall! Customer support is great. Highly recommend!
September 29, 2025
Unprompted review
Reply from CitizenShipper
William, we’re thrilled to hear that your experience with CitizenShipper was a great one! We are so glad to hear that our customer support met your expectations. We can’t wait to assist you with your next journey for your furry friends!-Karla
Citizen Shipper makes the process easy
Citizen Shipper makes shipping a pet so easy. I have used them twice over the last four years and have had the best results. Both of the shippers I used were true animal lovers and did a great job. I will definitely use Citizen Shipper again if needed.
September 1, 2025
Unprompted review
Reply from CitizenShipper
Debbie, thank you so much for your kind words! We’re so happy to hear that your pets were in such loving care and that your experiences with CitizenShipper have been smooth and worry-free. It means a lot to us that you trust us with your furry family members!-Karla
Shipped a car
Used CitizenShipper to transport a cat from Texas to Florida. The service was easy- just added my info and within minutes I had more than 10 quotes for shipping. Got the cat picked up and to Florida in less than 4 days for a reasonable price.very simple and easy.
September 26, 2025
Unprompted review
Reply from CitizenShipper
Mary, thank you for sharing your experience! We’re so glad to hear that your cat’s transport from Texas to Florida was smooth and stress-free. It’s great to know that our platform made it easy to get multiple quotes quickly and that your beloved pet arrived safely in just a few days. We would be honored to assist you with any future shipments, helping make each one just as simple and seamless!-Karla
Paws and Pals Pet Transportation driven…
Paws and Pals Pet Transportation driven by owner Antonio was absolutely an amazing experience and I would definitely recommend him to anyone needing transportation services for their dog. He is compassionate and takes the time to make sure your pet is cared for from the moment he arrives to the moment your pet is delivered to destination. He takes breaks and walks your dog individually. He even found my Luna a dog park so she would be able to take off lead time at my request. He feeds and talks with your pet and makes them feel comfortable. Traveling is hard for animals and Antonio makes the trip so much more comfortable for them. Thank you for being our angel and delivering our baby across the country with concierge gloves Antonio.
September 18, 2025
Unprompted review
Reply from CitizenShipper
Alicia, reading your review truly made our day! We’re so happy to hear that Antonio could provide such a loving and attentive experience for Luna throughout her journey. It’s great to hear that your driver was able to make her feel safe, comfortable, and even enjoy a little playtime at the dog park along the way. Thank you for sharing your experience and for recommending your driver. It means a lot to us that Luna’s trip across the country felt smooth and cared for every step of the way!-Karla
Loving and care people
They were amazing for the transport of our 13 year old dog
September 19, 2025
Unprompted review
Reply from CitizenShipper
Patti, we’re so glad we could make the transport of your 13-year-old companion smooth and stress-free. It’s always our goal to provide safe and reliable transport for every pet, and we appreciate your trust in us.-Karla
Great Service
The service gave us many choices to transport our dog from Maryland to NYC. The people we connected with gave us excellent service. I highly recommend this service.
September 25, 2025
Unprompted review
Reply from CitizenShipper
Thank you for your kind words! We’re glad to hear that you had a positive experience and were able to find the right driver for your beloved dog. It means a lot to us that our team could provide excellent service, and we really appreciate your recommendation.-Karla
The platform is very easy to use
The platform is very easy to use. Very competitive as well. Glad I was able to find someone for a reasonable price on such a short notice.
September 19, 2025
Unprompted review
Reply from CitizenShipper
Luz, we love hearing success stories like yours! We’re thrilled that the platform was easy to use and that you were able to find a driver quickly. Connecting customers with reliable drivers on short notice is exactly what we aim for, and we truly appreciate the trust you’ve placed in us!-Karla
Heather did a great job. Give her a try.
Heather did a great job of taking care of my new girlfriend. It was a long ride and she came to me happy and healthy.
Professional attitude kept me fully informed and just did a great job in general
September 19, 2025
Unprompted review
Reply from CitizenShipper
Thank you for your kind words! We’re delighted to hear that Heather took such great care of your furry friend and kept you well-informed throughout the journey. Knowing she arrived happy and healthy after such a long ride is great to hear. We truly appreciate you taking the time to share your experience, and we’re grateful you trusted us with such an important transport.-Karla
Mike is the best!
Mike kept us updated with texts and pictures. He went above and behind….great customer service and a very nice gentlemen. I highly recommend him!!!!!
September 17, 2025
Unprompted review
Reply from CitizenShipper
Thank you so much for sharing your experience! We’re so glad to hear that Mike went the extra mile to keep you updated with texts and photos, and that his professionalism stood out during the process. We're proud to have such dedicated drivers on our platform who deliver this level of service. We hope to see you back for your future transport needs!
Michael
Head of Customer Support
CitizenShipper
Great service
Had to find a safe way to get my dog from Oregon to Wisconsin. My driver Sean was amazing, he updated me all along the trip. I knew my dog was safe with him.
September 12, 2025
Unprompted review
Reply from CitizenShipper
It’s always a joy to hear when a pet’s journey goes smoothly from start to finish. We’re so glad Sean kept you updated throughout the trip and that you felt your beloved pet was safe with him. Thank you for trusting us with your dog’s transport. We would be honored to assist you again in the future if the need arises.-Karla
I recently had an outstanding…
I recently had an outstanding experience with Guardian Transport, and I couldn't be happier with their service! They transported my two beautiful puppies from Ohio to Florida, and the entire process was seamless and stress-free.
From the moment I engaged their services, the team was incredibly professional and attentive. They kept me updated with frequent pictures and messages about my puppies’ journey, which truly eased my mind during the transport. Knowing how my little ones were doing made all the difference!
The care and attention they provided were commendable. My puppies arrived safely and in great spirits, which is a testament to the excellent care they received during their trip. I was genuinely impressed by their commitment to customer satisfaction and the well-being of my pets.
I wholeheartedly recommend Guardian Transport to anyone needing pet transport services. Their dedication and reliability are unmatched, and I would certainly choose them again for any future needs. Thank you, Guardian Transport, for making this experience so positive!
September 9, 2025
Unprompted review
Reply from CitizenShipper
Thank you for sharing your review with us. We are so happy to hear that Guardian Transport provided such attentive and reliable care for your puppies. It’s great to know they arrived safe, happy, and healthy, and that the frequent updates helped keep you informed and reassured throughout their trip. Stories like yours remind us why we are so passionate about connecting pet owners with trustworthy and reliable drivers. We would be honored to assist you and your puppies again in the future should the need arise!-Karla
ER can = Desparation
In an emergency situation whereby an ex-wife fell, had to rehabilitate over the foreseeable future, and could no longer handle her service dog, one can become desperate. This was our situation. Somehow, we were able to find a very friendly pet motel. This bought us enough time to find Bubbies Transport through Citizen Shipper. This service dog is a very special dog trained to detect diabetic anomalies. We couldn’t trust just anyone, but Citizen Shipper had reviews and statistics of their partners, and this is how we found Bubbies.
We needed them to meet a family friend at her house to pick up all of his supplies, then drive across town to pick up our Buddy at the pet motel for transport to my brothers home. We could not have found a more professional group. We had to supply multiple addresses and coordinate multiple timetables, and Bubbies pulled it off without a hitch. What was most amazing was that we were in constant contact via GPS. What could have been a very agonizing moment ended up being fun, as my ex was also following from the hospital. Thank you Bubbies, I highly recommend you for the most valuable of cargo.
September 9, 2025
Unprompted review
Reply from CitizenShipper
Tom, thank you for sharing your experience with us. We are truly touched by your story and honored that you trusted us during such an important and challenging time. We are so glad to hear that Buddy’s transport went smoothly and that every detail was handled with care. Stories like yours highlight the true impact of safe and reliable transport, and we are always grateful when families share these experiences with us. Thank you for your kind recommendation. We wish you, Buddy, and your family all the very best!-Karla
Jason proved to be very reliable
Jason proved to be very reliable. They delivered my vehicle earlier than expected and in excellent condition. The driver was professional and trustworthy, and I felt confident throughout the delivery. In the end, they showed they can be counted on, and I’d recommend them for safe and reliable vehicle transport.
September 6, 2025
Unprompted review
Reply from CitizenShipper
Darling, it’s great to hear how smoothly everything went with your driver! We’re glad that your vehicle arrived earlier than expected and in excellent condition. Thank you for taking the time to share your experience. We'd be honored to help again if the need arises!-Karla
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