Boulanger Reviews 7,675

Ordered a Piano Cuisson and a Lave-vaisselle online. Total cost just under 2,000. Confirmation of order and delivery date were good and we were getting excited at the thought of a kitchen update. But then the emial arrived, the cooker wasn't in stock. At least they gave us some options: cancel the entire order, cancel the cooker only, have the washer delivered and wait for the cooker or wait for both to be delivered together.
There was a phone number to contact and advise of our choice. That was when things went really sour. We were told the cooker was no longer in manufacture by Smeg, which I very much doubted. Ah, but they had one in grey - except I knew they have never made them in grey. So disappointing, we cancelled both items and the refund arrived 4 days later. So its back to Amazon. Boulanger will go the same place Curry's went to.

Great experience. I ordered and had a washing machine delivered to my place this month. From the ordering to the delivery, removal of my old washing machine and setup of the new appliance, everything went perfectly. I had an SMS very early on, on the morning of the delivery to let me know about the 2-hour time slot when my washing machine would be delivered. Then half-way through that time slot, I had another SMS letting me know that the Boulanger team would reach my flat 25 minutes later. I could even track the van on a real-time map. From start-to-finish, it did not take more than 20 minutes for the team to remove, install and setup my new washing machine. I really did not regret using Boulanger. Great work!

Competing with Darty, which one can be the worst in delivering.
They change the delivery dates at their convenience without any notice.
Apparently the only way to get something delivered on time in France is to go and pick it up yourself...

Terrible IT and Customer Support
This company has nice shops and you can be lucky and all is well. BUT should anything go wrong then Customer Service is dreadful. No proper explanation of what is happening, no plan of action to correct the error and complete lack of knowledge of their own systems. Don;t expect to hear from the same agent twice!

When their IT system charges you first and then loses the order, doesn't inform the customer and Customer Service suggest you re-order DON'T!! File a claim, get your money back and then go elsewhere.

Terrible service. I returned a faulty appliance purchased 6 weeks earlier and first they refused to do anything about it, refused to replace or refund in breach of national warranty laws which clearly states the obligation to refund or replace. Only after an argument did the store agree to send part of the item back to the manufacturer. Despite me contacting them several times they are not getting back to me. Shame Boulanger.

Tried to buy a TV, 8 days later no response to my order, 10 phoncalls later, manged to cancel order, 12 days and 10 emails to get my money back.
next bought a pair of speakers online, one speaker arrived ,checked listing,sold as pair.
emailed ,12 emails customerer service ,last email they sent they ask me to be patient, then no more contact, but have changed the web listing to state sold as single speaker. paypal dispute opened. dont use this company , shame the french dont get the concept that in 5 years no shops will exist and treat online customers with a bit of respect.

bon site ras.