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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various aspects of their interaction with the business. Many consumers report issues with their orders, such as receiving the wrong size or color, or experiencing overall poor quality. The product received often does not match the description or image advertised. Additionally, people frequently mention problems with the delivery service, citing delays and non-functional tracking links. Contacting the company for support is also a common point of frustration, with reviewers reporting poor communication and a lack of response to inquiries. Several consumers express concerns about refunds, noting difficulties in obtaining them and encountering requirements to pay for return shipping to China.

Based on these reviews

Rated 2 out of 5 stars

Shipment was delayed by 6 weeks. No automatic updates on order status and shipment. tracking links does not work. Had to contact firm several times to get updates. Received order 3days after I asked t... See more

Rated 1 out of 5 stars

Shipped fragile product horribly packaged. It was broken upon arrival. They asked for photos and clear photos of damage were sent. Rep contacted after two weeks asking for more photos. It was just a €... See more

Rated 1 out of 5 stars

Ordered 4 items : 2NQDY7YN Matches the image / 2 pcs. 3D Metal Alloy French German Italian Spain Tricolor Flag Badge For Car Body Side Rear Trunk Emblem Motorcycle Decoration Stick... See more

Rated 1 out of 5 stars

Order no G5V7WX3E Placed order, receuved an order no., clicked on tracking link which didnt show any order history & no sign of. Any order. Item not delivered Don't waste your money , bogey as ....... See more

Rated 1 out of 5 stars

ordered a cover for my jacuzzi. Message came “seller preparing item to send”, after a while next message “seller did not prepare in time, we reimburse the amount on your account. You can order again a... See more

Rated 1 out of 5 stars

Was researching an item in the Google research bar, it showed me the item on coolbe, using Google pay....I made my purchase entering in my bank information.makimg the purchase..only.yo find out I was... See more

Rated 1 out of 5 stars

Placed order for what appeared to be a local inventory item in Ireland on July 21. On July 23was advised the item was being packaged. Then dead silence. Tried to track order but website always said I... See more

Rated 1 out of 5 stars

AVOID PLACING ANY ORDERS WITH THIS COMPANY. There is no direct way to make contact with them. The item I ordered and paid for appears to have no history with them, thus I am unable to track it. T... See more

Rated 1 out of 5 stars

I purchased two waterproof glue on April.4. It was deferred from delivery till now. I contacted their customer service for help. They responded and asked to wait till July their final delivery date. R... See more

Rated 1 out of 5 stars

My order page is blank, when I emailed customer service they told me how to look for my orders - I feel this site is fake! They stole my money.. DO NOT USE

Rated 3 out of 5 stars

Lesson learned. Read the small print. Pay return postage to China if you don’t like the product. Happily, they have agreed that my Motörhead t-shirt was actually very poor quality (even by the standar... See more

Rated 1 out of 5 stars

Do not purchase anything from this company, I ordered eye cream for my dog,4 weeks ago still not received. The excuses they come up with is ridiculous. They are stealing money off customers. Typical o... See more

Rated 1 out of 5 stars

Product was very disappointing. Not at all as described and of very poor quality. Could never track the order either. Product ordered was Diving Ly Stainless Steel Oval Shape Classic Silicone Mask... See more

Rated 1 out of 5 stars

Quality not as promised. Received a product made from plastic instead of leather. Contacted the costumer service, who didn’t believe me that the material was definitely not leather. So now I can send... See more

Rated 1 out of 5 stars

Still no correspondence from the company who sent me out a cheap version of an item I ordered.... Substantial time has passed and no communication or explanation

Rated 1 out of 5 stars

Two weeks ago I ordered from this site and so far nothing has arrived, there is no information about my shipment and no one is answering my emails, does anyone think I will receive my shipment or is t... See more

Rated 3 out of 5 stars

The communication with the company is really bad. No one responded to my email and tracking number was invisible. I was worried it’s a scam website, but after a few weeks I have received the item and... See more

Rated 1 out of 5 stars

Poor service i ordered a pink snorkel and face mask and they sent a PURPLE ONE. Contacted them they said they sent the one I ordered clearly not as it's PURPLE NOT PINK. Still awaiting there resp... See more

Rated 1 out of 5 stars

Arrived at last. Christmas Tree bag. 43€, poor quality with a high price. Got similar for 15€ in local store. Took almost 6 weeks to deliver. Informed me my item was in the country early January a... See more

Rated 1 out of 5 stars

Very bad customer service, system not showing order or it's status. Got an email saying being packaged but nothing since and nothing showing under orders Hoping it arrives but will never use again... See more

Rated 1 out of 5 stars

Incorrect order arrived... I paid for the more expensive version of the item I ordered and the cheaper version arrived Cannot get in contact to get my proper order...... Very disappointed for thi... See more

Rated 1 out of 5 stars

Bought a miltary tee shirt ! Mistake ! Cheap polyester crap supposed to be xxl. Wouldn't fit my daughter quality is crap DO NOT BUY OFF THIS COMPANY IT IS TOTAL RUBBISH

Rated 1 out of 5 stars

I definitely do not recommend it and orders arrive much later than the specified days. and the product that arrives never matches the description. you request a refund and they say you have to pay the... See more

Rated 1 out of 5 stars

Ordered some slip on shoes Took around 6 weeks to be delivered Opened the package , a very cheap pair of shoes and the smell of glue was unbelievable Tried to contact them with no telephone / e... See more

Rated 1 out of 5 stars

If I could give them 0 stars I would. I never received my order. Tracking never worked also. Not an Irish company. Stay far away from them.

Rated 1 out of 5 stars

For me is clearly an scam, as the webpage is Irish but the are just shipping stuff from china more expensive. It's like buying from TEMU, with a long waiting time + more expensive and if you want to... See more

Rated 1 out of 5 stars

I ordered from here 2 weeks ago I was told in a email seller was packing my order still not received anything and tracking is useless very bad company so many red flags for scam company will not use t... See more

Rated 1 out of 5 stars

Awful company. Ordered 25 December and told it would arrive on the 5 January, now invoice tells me that if I don’t receive it by mid March I can request a refund. DO NOT USE THIS COMPANY

Rated 1 out of 5 stars

AVOID at ALL costs. Absolutely awful company. Charge for absolute tat….not a single tag on items that show what things are made from. Zero customer service and zero stars. RUBBISH

Rated 1 out of 5 stars

SHOCKING, the delivery took weeks and the bedspread nothing what it was shown on photos . SCAM

Rated 1 out of 5 stars

Appalling quality. Bought White Fox hoodie for my daughter. Was happy to pay whatever it cost. Got directed to this site the minute I googled. I was probably tired so went ahead with purchase.... See more

Rated 1 out of 5 stars

I purchased 8M of chrome effect alloy rim protectors for my Ford Focus. They don't stick after having cleaned the rim first. Seems a waste of money.

Rated 1 out of 5 stars

Took weeks to receive my parcel, they also took it to another address and when I did finally receive it the packaging was all ripped open so it was filthy dirty and nothing like how they described It.... See more

Rated 1 out of 5 stars

I ordered a month ago,81100151798, my order seems to be in a China town and I feel dupped.. they said it should take 5 to 7 business days. Now I read that I should request the refund after 85 days si... See more

Rated 1 out of 5 stars

I got a dress from this company it was poor quality. Nothing like the picture. Customer service was poor . 3 weeks delivery from china. Now they want me to pay to return the item. No stars should be g... See more

Rated 1 out of 5 stars

This company should not be trusted. Has not delivered item as agrees. What's weird is they are saying I need to wait a whopping 3 months before I can claim as undelivered. I would avoid this company.... See more

Rated 1 out of 5 stars

I haven’t received the package even though i paid for it online . I keep getting emails asking me to pick it up from the pickup point but only the know where that pickup point is.

Rated 1 out of 5 stars

I ordered some pants and size L and I received 2XL, after contacting the support to tell them about it, they don't respond anymore.

Rated 1 out of 5 stars

Scam: I ordered a case and screen protector for an S21 5g and was send both which are about an inch too small. Do not order from this site; it is a scam.

Rated 1 out of 5 stars

do'nt buy by them. you will loose your money.my order no. is 6xm95895 from17/11/2024 coolbe promised me to receive my order till 12/12/24 or getting a refund.there is no way to have contact with th... See more

Rated 1 out of 5 stars

Fraud. Cant find my tracking info. Cant find my order. Customer service dont wanny reply without order info / logg in. This is bullshit. Stay away..

Rated 1 out of 5 stars

Placed order on 7/3/2025 Seller packing order on 11/3/2025 Order shipped on 23/3/2025 Order in Shatian town sorting centre 25/3/2025. My order has been in the sorting centre for over a week an... See more

Rated 1 out of 5 stars

The order I received was the wrong size and I cannot get in touch with them for a refund or replacement. The order number is 4NDYEP2M

Rated 1 out of 5 stars

Avoid at all costs. Item does not looks like advertised, wrong shape, bad fabric. Massive issue with return

Rated 1 out of 5 stars

Very, very bad - add looks good but the product is poor and the XXL label should have read SX !!!!! They got my money but lost my trade, Oxfam got the jacket

Rated 1 out of 5 stars

I ordered earplugs and they sent used stuffs. There were earwax, skin hair and dirt🤢 The goods come from China and there is no hygiene or material safety.

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1.6

Bad

TrustScore 1.5 out of 5

129 reviews

5-star
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3-star
2-star
1-star


Rated 1 out of 5 stars

It won't be a second time

It won't be a second time , I'll always choice and web site where your not there, your totally shocking and need shutting down , I don't know how you sleep at night, must human decent couldnt sleep you clearly do , remember ( Karma always gets you ) i hope it does !

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Total fraud company

Total fraud company. Catches you with pretending swift delivery dates and European location, while in fact they're in China and in their small print it says "if your order hadn't been delivered after 61 days(!!!!) we will (oh so kind!) reimburse you". Please,you all complain to Paypal and make them kick this fraudulent Chinese company out of their services!

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Shipped fragile product horribly packaged

Shipped fragile product horribly packaged. It was broken upon arrival. They asked for photos and clear photos of damage were sent. Rep contacted after two weeks asking for more photos. It was just a €17 item but they were clearly just throwing down one obstacle after another. Refused to refund or send replacement. Beware. I cannot recommend.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID PLACING ANY ORDERS WITH THIS…

AVOID PLACING ANY ORDERS WITH THIS COMPANY. There is no direct way to make contact with them. The item I ordered and paid for appears to have no history with them, thus I am unable to track it.

This company should not be allowed to operate in the UK.

September 13, 2025
Unprompted review
Rated 4 out of 5 stars

Worked well in my experience!

Ordered 2 items early September, great value, they arrived 2 weeks later in perfect condition.
I didn’t track or answer any texts due to other reviews. Very pleased when they arrived and they are genuine items.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

SHOCKING

SHOCKING, the delivery took weeks and the bedspread nothing what it was shown on photos . SCAM

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Order no G5V7WX3E

Order no G5V7WX3E
Placed order, receuved an order no., clicked on tracking link which didnt show any order history & no sign of. Any order. Item not delivered
Don't waste your money , bogey as .... ☠️

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Order not received.

If I could give them 0 stars I would.
I never received my order.
Tracking never worked also.
Not an Irish company.
Stay far away from them.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered some slip on shoes

Ordered some slip on shoes
Took around 6 weeks to be delivered
Opened the package , a very cheap pair of shoes and the smell of glue was unbelievable
Tried to contact them with no telephone / email ..
Would not buy from theses ever !!!

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 4 items :

Ordered 4 items :

2NQDY7YN
Matches the image / 2 pcs.
3D Metal Alloy French German Italian Spain Tricolor Flag Badge For Car Body Side Rear Trunk Emblem Motorcycle Decoration Sticker
Order 2NQDY7YN
£14.84

3NY2VMVW
Matches the image / 2 pcs.
3D Metal Alloy French German Italian Spain Tricolor Flag Badge For Car Body Side Rear Trunk Emblem Motorcycle Decoration Sticker
Order 3NY2VMVW
£17.18

Received only 1 item from order 2NQDY7YN.

Sent several emails - no resolution to date and no refund. Have escalated matter with fraud department of credit card.
PLEASE DO NOT ORDER FROM THIS COMPANY. THEY ARE AS USEFUL AS BRAKES IN A CANOE !!!

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam: I ordered a case and screen protector for an S21 5g and was send both which are about an inch too small. Do not order from this site; it is a scam.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Was researching an item in the Google…

Was researching an item in the Google research bar, it showed me the item on coolbe, using Google pay....I made my purchase entering in my bank information.makimg the purchase..only.yo find out I was buying from joom, and my payment wasn't registered with Google pay....I immediately cancelled the order...I had a 2 hour window frame to cancel....I was told it would take 14 days to receive my refund....oh wow...the order had not even been processed yet....anyways I'm afraid of who has my bank info. Because of this...

September 10, 2025
Unprompted review
Rated 4 out of 5 stars

Two Drinking Lucky Birds

Two Drinking Lucky Birds

on the plus side they were carefully & well packaged. The Coolbe company seems to be based in Latvia & I thought I was ordering from coolbie.ie
& would have a phoneline to ring if there were any problems -- this is not the case.

My problem is that they (the two drinking birds ) were not what I ordered. The ones I ordered were specifically RED !! & NOT GREEN ( colour of the liquid in the glass bulb). I wanted to give my grandchildren the ones I remembered.
In the online website it specifically said RED and in the picture it was RED.
It's ironic that as expected they were made in China but China don't do red any more ?
They work excellently which is the main thing ! I'll try to get used to green.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

ordered a cover for my jacuzzi

ordered a cover for my jacuzzi. Message came “seller preparing item to send”, after a while next message “seller did not prepare in time, we reimburse the amount on your account. You can order again and get a discount of 10%” The cost of the cover now was instead of my paid 26,26 Euro some 41,41 Euro now. To me, this is fraud, so NEVER again from this company.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor

Very, very bad - add looks good but the product is poor and the XXL label should have read SX !!!!!
They got my money but lost my trade,
Oxfam got the jacket

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Don't order from this company

Took weeks to receive my parcel, they also took it to another address and when I did finally receive it the packaging was all ripped open so it was filthy dirty and nothing like how they described It.

August 24, 2025
Unprompted review

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