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Rated 5 out of 5 stars
Invited

This trip through Morocco - from Marrakech all the way into the desert - was exceptional from start to finish. Every step felt thoughtful, safe and deeply cared for. The accommodations were beau... See more

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Rated 5 out of 5 stars
Invited

We were thrilled with our trip. At no point did we feel abandoned. Our Evaneos partners Junji and Anna were always there for us, even when our flight was cancelled. An appropriate alternative for us c... See more

Company replied

Rated 5 out of 5 stars
Invited

Great platform to organize travel with local agencies (in our case in Oman) while enjoying the benefits of EU laws/regulations. The local agency seemed well curated and provided a great travel experie... See more

Company replied

Rated 5 out of 5 stars
Invited

I really like the fact that evaneos provides contact to local travel agencies. Not only do I have the feeling to support the people in the country I travel to directly but also I can profit from the e... See more

Company replied

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  1. Travel & Vacation

Written by the company

Gestaltet eure Reise genau nach euren Vorstellungen mit Hilfe des Insiderwissens eines lokalen Reiseexperten.


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4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Invited

This trip through Morocco

This trip through Morocco - from Marrakech all the way into the desert - was exceptional from start to finish. Every step felt thoughtful, safe and deeply cared for. The accommodations were beautiful, the rides were smooth, and every driver we met treated us with kindness and genuine attention. There wasn’t a single moment where we didn’t feel looked after.

What made this journey truly special were the people. Every single person we encountered was warm, welcoming and incredibly professional - and it’s impossible to highlight just one, because everyone carried this mix of expertise and heart. You feel it immediately: they do their work with intention, dignity and pride.

A very big thank you goes to Rachid, who designed the entire program for us. His planning, his patience and the way he brought everything together made this experience unforgettable.

It was a 1A trip in every sense, and we left Morocco feeling both grounded and grateful. Highly recommended. 🌷

November 16, 2025
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Reply from Evaneos

Hello Norman,

thank you so much for sharing these wonderful words about your journey through Morocco. It’s truly heart-warming to read how thoughtful, safe and deeply cared-for you felt from the very first moment. Knowing that every step — from the smooth rides to the warm hospitality of each driver — contributed to such a meaningful experience means a lot to us.

We’re delighted that the accommodations, the program and the spirit of the people you met along the way made this trip so exceptional. Your description reflects exactly what our local partners strive for: professionalism, kindness and a genuine passion for their work.

A special thank-you as well for your kind words about Rachid. We will make sure he receives your appreciation, he will be very happy to know his dedication helped create such an unforgettable adventure.

We look forward to accompanying you again on future journeys.
Ihr Evaneos-Team,
Toky

Rated 5 out of 5 stars
Invited

Great experience of people and country

Great experience of people and country. Very flexible due to tough weather conditions we faced during our trip

November 7, 2025
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Reply from Evaneos

Hello Jens,

thank you so much for sharing your experience!
We’re delighted to hear that, despite the challenging weather conditions, you were still able to fully enjoy the country and its wonderful people. It’s great that the local agency remained flexible and ensured your trip continued smoothly.

Your Evaneos-Team,
Toky

Rated 5 out of 5 stars
Invited

A super individual trip in Beijing and…

A super individual trip in Beijing and Xi‘an. A fabulous experience

September 14, 2025
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Reply from Evaneos

Hello Elisa,

Thank you for this great feedback!
We're delighted that you found your customized trip to Beijing and Xi'an a fabulous experience.

Thank you for your trust and see you soon,
Your Evaneos team,
Anja

Rated 1 out of 5 stars

I try to organize a travel in France

I try to organize a travel in France
The service was opposite what they said
Didn’t try even to understand my need just answer that I am not clear I don’t know what I want?
Not funny when you suppose to try to understand the client
It was very disappointing their access!!
Will not try never
I am travelled a lot with a lot agency!!
Nec’ver had this kind of reaction !!

September 8, 2025
Unprompted review
Evaneos logo

Reply from Evaneos

Dear customer,

We’re truly sorry to read about your experience. This is not the level of service we want for our travelers.

If you’d like, you can contact our customer service team at service-client@evaneos.com. We’ll be happy to redirect you to another local partner agency who might better match your needs and expectations.

We hope you’ll give us the chance to provide you with the travel experience you deserve.

Thank you,

The Evaneos Team

Rated 5 out of 5 stars

Japan - A Journey of a Lifetime

We thoroughly enjoyed every moment of our journey through Japan. Traveling together, we explored beautiful cities, experienced fascinating customs, and marveled at breathtaking natural wonders like Mount Fuji. Highlights included the efficient public transport, nights spent in traditional inns, and the outstanding food everywhere we went. Japan has completely won our hearts, and we are already dreaming of a return visit.

May 4, 2025
Unprompted review
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Reply from Evaneos

Hello Adelaide,

Thank you so much for your wonderful feedback!
We’re delighted to hear that your journey through Japan was such a memorable experience. From the beauty of Mount Fuji to the charm of traditional inns and the amazing food, it sounds like you enjoyed Japan in all its richness.

We’re especially happy that the trip has inspired you to dream of returning – that’s the best compliment we could receive.

Best regards,
Toky

Rated 5 out of 5 stars
Invited

Awesome

We were thrilled with our trip. At no point did we feel abandoned. Our Evaneos partners Junji and Anna were always there for us, even when our flight was cancelled. An appropriate alternative for us could be found immediately! The communication and planning were also very good. All in all, these were our dream honeymoon! 😍

July 24, 2025
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Reply from Evaneos

Dear MsK,

Thank you so much for your kind words!

We’re thrilled to hear that your honeymoon was everything you dreamed of – and that Junji and Anna were there for you every step of the way, even in unexpected moments like the flight cancellation.

We’ll be sure to pass along your lovely feedback to them. Wishing you both many more beautiful adventures together – and we’d be delighted to accompany you again in the future!

Your Evaneos-Team,
Toky

Rated 5 out of 5 stars
Invited

Perfect Peru Trip - A great Adventure off the Beaten Track

Planning before, and Organization and Communication during the trip was excellent. So was the choice of activities and stays.

May 14, 2025
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Reply from Evaneos

Hallo Uwe,

Vielen Dank für Ihre positive Rückmeldung!

Es freut uns sehr, dass Ihre Peru-Reise rundum gelungen war – mit guter Planung, toller Kommunikation und spannenden Erlebnissen abseits der üblichen Wege.

Wir geben Ihr Lob gerne an unser lokales Partnerteam weiter.

Vielleicht dürfen wir Sie ja bald wieder bei einem neuen Abenteuer begleiten!

Ihr Evaneos-Team,
Toky

Rated 5 out of 5 stars
Invited

Experiencing Bhutan with the best local guide

Thanks to Bijay, our fantastic guide on a 15 days tour through Bhutan, we discovered a beautiful country, interesting culture and kind people everywhere.

April 21, 2025
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Reply from Evaneos

Hello Susann,

Thank you very much for your kind feedback!

We're delighted to hear that you had such a wonderful experience discovering Bhutan with Bijay. It's great to know the trip left you with lasting memories of the country, its culture, and its people.

We hope to welcome you again soon for another unique adventure.

Your Evaneos Team,
Toky

Rated 5 out of 5 stars

Mietwagen-Reise durch Mexiko

Our rental car trip through Mexico was excellent and perfectly organized and planned. We were able to immerse ourselves deeply in Mexican culture and had countless wonderful experiences.

March 30, 2025
Unprompted review
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Reply from Evaneos

Hello Nepomuk,

Thank you very much for your great feedback!

We're delighted to hear that your rental car trip through Mexico was a wonderful experience and that everything was perfectly organized for you to fully enjoy the culture and the journey.

We hope to welcome you again soon for another unforgettable trip planned through our platform.

Your Evaneos Team,
Toky

Rated 5 out of 5 stars
Invited

Morocco a wonderful country to explore

Morocco a wonderful country to explore, with many different landscapes and activities. Evaneos and Laurence were great

April 20, 2025
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Reply from Evaneos

Hello D.B.,

Thank you so much for your kind feedback!

We're thrilled to hear you had such a great experience discovering the beauty of Morocco, and that Laurence and our platform contributed positively to your trip.

We hope to welcome you back for another adventure soon.

Your Evaneos Team,
Toky

Rated 5 out of 5 stars
Invited

Great platform for unique vacations

Great platform to organize travel with local agencies (in our case in Oman) while enjoying the benefits of EU laws/regulations. The local agency seemed well curated and provided a great travel experience. All planning/booking was executed well by the local agency in Oman. The communication and the payment was handled thru the platform provided by Evaneos. We can highly recommend Evaneos.

April 26, 2025
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Reply from Evaneos

Hallo Oliver,

vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr zu hören, dass Sie mit Ihrer Reise nach Oman und dem Service unserer lokalen Agentur sowie der Abwicklung über unsere Plattform zufrieden waren.

Wir hoffen, Sie bald wieder für neue Reiseplanungen über unsere Plattform begrüßen zu dürfen.

Ihr Evaneos-Team,
Toky

Rated 5 out of 5 stars

Our round trip was amazing

Our round trip was amazing! Thanks to the lovely team. We will definitely come back to India.

April 19, 2025
Unprompted review
Evaneos logo

Reply from Evaneos

Hallo Danny,

vielen Dank für Ihr wunderbares Feedback!
Es freut uns sehr, dass Ihre Rundreise so großartig war und Sie mit dem Einsatz unseres lokalen Teams zufrieden waren.

Es wäre uns eine große Freude, Sie auch bei Ihrem zukünftigen Abenteuer erneut unterstützen zu dürfen.

Ihr Evaneos-Team,
Toky

Rated 5 out of 5 stars
Invited

Perfect organisation for the trip of a lifetime

Just completed a month’s trip round Argentina with a side trip to Chilean Patagonia. Absolutely fabulous! The organisation was detailed and perfect - everything was perfectly lined up - hotels, car rentals, activities … and all in line with our express interests and wishes. Highly recommended.

February 15, 2025
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Reply from Evaneos

Hello Denise,

Thank you for your wonderful feedback! We’re thrilled to hear that your month-long adventure in Argentina and Chilean Patagonia was such a success. It’s great to know that the organization met your expectations and that everything—from hotels to activities—was perfectly aligned with your wishes.

We truly appreciate your recommendation and would love to help plan another unforgettable journey for you in the future!

Your Evaneos-Team,
Toky

Rated 5 out of 5 stars
Invited

simple, efficient and local

I really like the fact that evaneos provides contact to local travel agencies. Not only do I have the feeling to support the people in the country I travel to directly but also I can profit from the experience and knowledge from local people. The platform itself works great and is a good way to communicate with the local agency. Safe payments, sharing of documents and all in all user friendly. We also were lucky to get a really nice local travel agency which did a marvellous job and organized a truly special trip for us!

February 17, 2025
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Reply from Evaneos

Hello Müller,

Thank you so much for your kind words and for sharing your experience with us! We're delighted to hear that you appreciated the connection with our local travel agencies and that you felt both supported and well taken care of throughout your journey. Ensuring safe payments, smooth communication, and a user-friendly platform is our priority, and we’re happy to know it contributed to your positive experience.

It’s also wonderful to hear that your local agency went above and beyond to create a truly special trip for you. We’ll make sure to pass along your appreciation to them!

We hope to accompany you again on another adventure in the future.

Your Evaneos-Team,
Toky

Rated 5 out of 5 stars
Invited

Great trip to the other side of the globe

great local agencies and professional handling

January 9, 2025
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Reply from Evaneos

Hallo Gabi,

Tausend Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Unsere Teams waren begeistert, Ihnen bei dieser Neuseeland Reise zur Seite zu stehen, und freuen sich darauf, Sie bei den nächsten Reisen wiederzusehen.

Vielen Dank für Ihr Vertrauen und bis bald,
Ihr Evaneos Team,
Anja

Rated 5 out of 5 stars
Invited

Nikki Nijira is the best guide ever!

Nikki Nijira is the best guide ever!
Try to get her as a guide, and you will receive the best Holiday ever.
Empathy and knowledge in one person!

December 26, 2024
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Reply from Evaneos

Hallo Sandra Guggenberger,

Thank you for sharing your wonderful feedback! We're thrilled to hear that Nikki Nijira made your holiday unforgettable with her empathy and knowledge. We'll be sure to pass on your kind words to her.

We hope to assist you in planning another amazing trip soon!

Your Evaneos-Team,
Toky

Rated 5 out of 5 stars
Invited

The travel planning and the schedule

The travel planning and the schedule, as well as the choice of hotels of our Albania trip were very good. Albania is a beautiful country and the people are very hospitable. Especially our guide, as well as driver, made the trip unforgettable for us. We have made a good friend with him and we have felt comfortable and safe with him the whole time. Many thanks to Ermal for this!

We are happy to recommend this trip as well as travel providers.

We will definitely visit Albania again.

October 13, 2024
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Reply from Evaneos

Hallo Iris und Stefanie,

Wir freuen uns riesig über Ihr Feedback und zu wissen, dass Ihre Albanien Reise Ihre Erwartung erfüllt hat und dass Sie diese Reise weiterempfehlen werden. Wir hoffen, dass Sie mit zahlreichen schönen Erinnerungen im Gepäck gut nach Hause gekommen sind.

Vielen Dank für Ihr Vertrauen und bis bald,
Ihr Evaneos Team,
Toky

Rated 5 out of 5 stars
Invited

Our recent trip to Argentina was unforgettable and full of pleasant experiences!

Our recent trip to Argentina was spectacular, and we owe this incredible experience to Diana and her exceptional local agency. From the moment we arrived until our departure, everything was meticulously planned and executed, ensuring our journey was seamless and unforgettable.

We explored diverse destinations, each offering a unique glimpse into the vibrant culture and stunning landscapes of Argentina. From the bustling streets of Buenos Aires, the beauty of Ushuaia and El Calafate, the strength of green Iguazu, to the spectacular landscapes of Salta province, every aspect of our itinerary was thoughtfully curated. Diana's team made sure we saw the best of what Argentina has to offer, with each stop bringing new and awe-inspiring experiences.

Impeccable organization! Every detail was handled with precision, allowing us to fully immerse ourselves in the adventure without a single worry. Even when we missed one of our internal flights, Diana immediately helped us to find our way.

Our local guides were incredibly knowledgeable, sharing fascinating insights and stories that brought each location to life. Their passion for their country was evident and added a depth to our journey that we wouldn't have experienced otherwise. Big thanks to Jeremy (Salta), Martin (Buenos Aires), and Marina (Iguazu).

One of the highlights of our trip was how each experience was designed to avoid the typical tourist crowds. Diana's agency took us off the beaten path, revealing hidden gems and unique spots that we would have never discovered on our own. This approach allowed us to see Argentina in a more authentic and intimate way, making our trip even more special.

In summary, our Argentine adventure, masterfully crafted by Diana and her local agency, was a perfect blend of exploration, education, and enchantment. We are deeply grateful for their dedication and expertise in making our trip so memorable. If you're looking to experience Argentina in a way that's truly extraordinary, we highly recommend entrusting your journey to Evaneos, Diana and her fantastic team.

March 10, 2024
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Reply from Evaneos

Hello Frau Yonova-Popova,

Thank you very much for taking the time to share your opinion with us. After your first trips to Yucatan with us, we were happy to accompany you again for these 17 days in Argentinien. We hope that you will return home with many wonderful memories!

Thank you for your renewed trust and see you soon in Mauritius,
Your Evaneos Team,
Toky

Rated 5 out of 5 stars
Invited

Safe and secure transaction

Safe and secure transaction. Professional services.

June 13, 2024
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Reply from Evaneos

Hallo Chris,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Alle Personen, die an der Planung Ihrer Westkanada Reise beteiligt waren, haben sich sehr darüber gefreut, zu Ihrem schönen Erlebnis beigetragen zu haben. Zu wissen, dass Sie eine gute Erinnerung von unserem Team behalten, ist das beste Geschenk für uns!

Vielen Dank für Ihr Vertrauen und bis bald,
Ihr Evaneos Team,
Toky

Rated 5 out of 5 stars
Invited

Traumhafte Rundreise in Namibia

Super organisation, top Reise Location , flexibel !!

June 2, 2024
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Reply from Evaneos

Hallo Stefanie,

Wir freuen uns riesig über Ihr Feedback und zu wissen, dass Ihre Namibia Reise eine tolle Erfahrung für Sie war, nicht zuletzt dank der Expertise unserer lokalen Agentur. Wir hoffen, dass Sie mit zahlreichen schönen Erinnerungen im Gepäck gut nach Hause gekommen sind.

Vielen Dank für Ihr Vertrauen und bis bald,
Ihr Evaneos Team,
Anja

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