Haier UK Reviews 1,578

Discovered the washing machine, which isn’t even 3yrs old yet, is going to need fixing for a 3rd time. Reading other reviews online, the seals on the door aren’t fit for purpose and wear down incredi... See more

Machine is good but the integrated door holes on the machine are in a different place to standard, and the installers can't help you - so you'll have to pay for someone to come and do it at your own e... See more

I’d previously emailed twice to ask when they expected a product to be back in stock - on both occasions, the response was “We have no idea “. I signed up to receive an email when it came back in stoc... See more

Bought washing machine as it was on offer and it was the same model we already had but ours showing signs of wear so we replaced rather than repair. There was an offer of 'free gifts' with the purchas... See more

The dishwasher broke within 3 months, the call centre staff are beyond rude, vile and arrogant. They’re woeful to speak to and shouldn’t be anywhere near a customer service department. The two men I’v... See more

Dishwasher went wrong within a few months. Calling the repair center was the worst experience of my life. 8 mins talking to an IVR to be put through to the rudest CS agent I have ever spoken to. The c... See more

Purchased two items. One is eligible for cashback, the other for a free wine cooler. Submitted claims over a month ago with valid proof of purchase. No cashback and no wine cooler. One of the worst... See more

Absolutely diabolical service. Would give no stars if it was possible. No phone to contact very convenient. Waited in all day for delivery never came. No contact or apology from Haier Eventually got w... See more

Completely incompetent people, dryer failed twice, same issue and its a known manufacturing fault. the engineer advised the machine needs to be written off and asked to contact Haier direct, I did a... See more

And now I have learnt to claim back the damage the washing machine has caused to my property I have to write and request a claim form !!!!! They cannot deal with this on email ! What a joke ! Another... See more

Sold me a machine on Black Friday trey did not have . Wasted week n a half sorting it out . Still no machine. Took money for a machine they could not supply . Refunded now . No apology

We bought a Haier washer/dryer (i-Pro Series 7 HWD80-B14979S) in October 2021 and I think we had an engineer out to fix it 10 times. Various problems - dryer element failing, pump breaking, overheatin... See more

Beyond poor experience, quality control is terrible! 2 fridge freezers now delivered broken and the customer service don’t want to deal with it. Will NOT be buying from Haier again for any appliance!... See more

March 2025, as part of our new kitchen we wanted an integrated tumble dryer so our supplier got us a Haier HDBI H7A2TBEX-80 Built In Tumble Dryer. Big mistake. We have condensation issues.... See more

I’m leaving another 1 star review following the previous 2 (last one posted on 13th Oct). On both occasions they have asked me to send an email so they can look into my case - on both occasions I’... See more

Utterly atrocious . Bought a new tumble dryer. Got a letter on 9th August saying “do not use - dryer is dangerous”. Then it has taken them until 2nd December to give us a date to replace the dangerous... See more

Extremely poor service, I will not be using their products ever again. I was sent a notice in August to stop using a Haier tumble dryer due to a defect, so my £525 machine has sat idle since du... See more

Product is great , bought the fridge freezer. Really like it , trying to register for additional Insurance protection , customer services are absolutely useless. Ive provided the receipt but they want... See more

My tumble dryer is part of a safety notice to stop using due to a serious safety defect that causes risk of fire. I filled out my details over two months ago. Have heard nothing. When I contact them,... See more

Seeing Feefo won't publish my asked for response. I'll publish it here. Do not buy their products if you expect good quality and value for money. I have a washing machine just over one year old that... See more

WARNiNG Avoid do not get Haier washer dryer I’ve had them out to repair with faulty parts been fitted same problems reoccurring. Failing to take responsibility and pass the blame. Fault after fau... See more

The problem started following my order when I was sent a link to select a delivery date. The page kept reloading/not loading fully and I consequently ended up selecting a date 2 weeks later. Customer... See more

They will do everything to avoid assuming responsibility. Do not purchase anything from Haier. You have been warmed. I bought a wash & dryer which developed a fault within the guarantee period.... See more

We were contacted about a fire risk with our dryer in early August and instructed not to use it until an engineer is able to visit. I immediately registered our dryer for a case number, and was told s... See more

I’ve now had two failed delivery attempts for a washing machine I ordered. The first time, the courier simply didn’t turn up at all—no explanation, no update. The second time, the courier did arrive... See more

I purchased a Haier XF 4A4M4PDA-80 dishwasher through AO (Invoice AOL219108478, December 2024). The appliance hasn’t worked properly for nine months, and despite repeated attempts to get it rep... See more

I received an 'Important Safety Warning' letter instructing me to stop using our tumble dryer immediately. I registered online on 1 September to receive an engineer visit. Today is the 6 October an... See more

So far not great, since Nov 7th I haven't had a working oven. First one damaged Second one fan doesn't work Third one which should be delivered today in tracking says cancelled!!, no email, no text... See more

Bought a washing machine from Haier have had it exactly 2 years and broke down us randomly doesnt want to turn on or anything. Have had nothing but problems with it too. personally wouldnt recommend t... See more

We had a brand new kitchen fitted last year with all Haier appliances - fridge, freezer, microwave, oven, dishwasher, hob and extractor fan. It all looks fantastic, but the quality and reliabili... See more

Haier are awful. Our direct drive washing machine broke after less than two years customer services haven't fixed it going on a month. Have now offered a new machine ...worth less than half the pric... See more

We purchased a Haier dishwasher in May of 2025 from Currys at a price in excess of £900 and it worked well for 3 months then developed faults as follows: 1. Timer coming on and preve... See more

I received a text In august that I should unplug my tumble dryer and not use and an engineer will sent out to change a part. It’s now the middle of October and I’ve been told I’m on the waiting list.... See more

The product is excellent, the purchase was easy. There was a delay in receiving the email to book delivery, but once received the process to book the delivery was easy enough. The communciation from P... See more

DO NOT EVER BUY THEIR PRODUCTS . CUSTOMER SERVICE AND APPLIANCES ARE POOR QUALITY WITH POOR CUSTOMER SERVICE

The long winded way of dealing with customer problems is archaic and very annoying. The company have told me they will replace my faulty fridge freezer, but have no stock. unbelieveable!

Very poor Delivery service in London, didn’t get my new wine fridge I had already paid for

Bought a dishwasher Worked 3 times and decided to fail . Called customer service which took an age , engineer came out ,told my wife it was user error and left . Dishwasher still b... See more

Did not even get the items paid heard not one thing rang up said I needed to email only to be told they can not deliver and was refunded absolutely awful customer service

My fridge stopped cooling, so I booked an engineer visit for 23/11/25. The engineer arrived on time, was friendly, and explained that the most likely cause was a refrigerant (gas) issue. Sin... See more

Awful customer service. I’ll never buy from Haier, Hoover or Candy again. I was told by repairs to contact customer service as my faulty air fryer can’t be repaired. Customer service have now booke... See more

Our tumble drier was subject to a recall earlier in the year and an engineer called and carried out a repair. We subsequently received another recall notice stating that the first repair was not com... See more

My kettle went rusty!! A kettle that famously spend their lives full of water. After 2 months Haire failed to get me a replacement and Amazon refunded me. The kettle was 5 months old. Never again.

I am extremely concerned by both a serious safety failure with our Haier 508L American Fridge Freezer (HB18FGSAAA, purchased July 2022) and the response I received from Haier. Yesterday mor... See more

My tumble dryer is one of the ones that has been recalled as a heat pump tumble dryer. Last week we had a technician come to do the modification and within less than 24 hours we received a message... See more

Fridge Freezer ordered on 22 Nov - due to be delivered 28 Nov - still not delivered