Harvey Norman Ireland Reviews 38,343

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the excellent customer service and the helpfulness of the staff in-store. Consumers have highlighted the staff's knowledge and their willingness to assist without pressuring them into buying. People also mentioned the efficiency and speed of the click and collect service, as well as the promptness of the delivery service. The delivery teams are frequently praised for their professionalism, politeness, and efficiency in assembling items and removing packaging. However, some reviewers have expressed mixed feelings about the products and orders, with a few reporting issues such as receiving the wrong item or delays in delivery. A few consumers mentioned some issues with the click and collect service.

Based on these reviews

Rated 4 out of 5 stars

We had 2 separate deliveries , a dinning table with chairs and a day bed requiring assembly. The crew delivering the dinning set were great, quick, engaging and polite. The 2 man crew delivering the d... See more

Company replied

Rated 4 out of 5 stars
Verified

The box of the headphones arrived dented and worn. I bought these primarily for noise cancelling during flights — they do the job, but it’s not amazing. Perhaps higher-end models perform better. They... See more

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Rated 4 out of 5 stars
Verified

Hi sir / madam I went in tallaght and another store both had none in the stores a ring doorbell camera I went online few minutes later I could get in the store I was in earlier to collect yo... See more

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Rated 4 out of 5 stars
Verified

I clicked and collected several items. They were available for collection the next day. However, when I arrived at the store, I had to wait for about 20 minutes for someone to get them for me - and... See more

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Rated 5 out of 5 stars

Evan from Computers and Emily at the till in the Harvey Norman store in kinsale were phenomenal. They provide amazing customer service and answered any questions we asked. They made the... See more

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Rated 5 out of 5 stars
Verified

Its relatively easy to shop with harvey norman, the staff are helpful. My only gripe would be having to ring a bell at the back of the store for click amd collect rather than a dedicated desk, its alw... See more

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Rated 5 out of 5 stars
Verified

I purchased a robot vacuum from the website. I placed the order last Sunday and paid through humm. I already had the account so it only took a few minutes to apply and was granted almost immediately.... See more

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Rated 5 out of 5 stars
Verified

Click and Collect was swift and efficient. Helpful and pleasant staff brought our purchases to our car. While in the store, we were browsing printers and a staff member came to enquire if we needed... See more

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Rated 5 out of 5 stars
Verified

I have bought multiple items in the Fonthill store (Induction cooker, travel charger, robot hoover, hand mixer etc.) and the staff are always very pleasant and helpful. They are very knowledgeable and... See more

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Rated 5 out of 5 stars

The sales assistant was extremely helpful instore. Didn’t overwhelm us with options but took the time to figure out what we needed. Very helpful delivery guys. Polite and worked fast to assemble t... See more

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Rated 5 out of 5 stars

I was assisted today by John and Dilesh. I came to the store to return a faulty item purchased in April 2024. I had proof of purchase through my online banking but no receipt. These 2 men troubleshoot... See more

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Rated 5 out of 5 stars
Verified

All the staff that helped myself and my wife purchase iphone 17 and ipad for our son for Christmas,at your store in Limerick, Ireland. Our 16 year old Sean was working for 1 week in November as part... See more

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Rated 5 out of 5 stars

Exchange of my faulty item by Harvey Norman 2 delivery guys on 5 November, 2025, was an example of how to do a job properly, with care and attention, and excellent manners !! We were moving... See more

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Rated 5 out of 5 stars

I was at the photo centre. Clara was efficient, nice yet professional. The staff seemed under pressure because of the lack of good wifi which customers found difficult to understand. It is especially... See more

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Rated 5 out of 5 stars

Lovely black EMILY sofas leather. Though, it was hard to make a decision as I would have prefer them on fabric, I visited the store several times meeting with one of the furniture specialist VISHNU... See more

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Rated 5 out of 5 stars
Verified

I ordered items to be picked up by a friend. Originally, I was to pick up myself which would have resulted in 80km round trip. I was facilitated by allowing a friend who worked near the store locat... See more

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Rated 5 out of 5 stars

Excellent customer service by Dylan in Harvey Normans. Everything arranged hassle free. Delivery was prompt and phoned twice prior to delivery to ensure someone home. Delivery men, Charles and Larry,... See more

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Rated 5 out of 5 stars
Redirected

I frequently get photos printed in your Tallaght store and staff are always so helpful. Last week I had a problem with how some of my photos turned out, but NISHON, who was the young man serving me,... See more

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Rated 5 out of 5 stars
Verified

I went online to buy a deep fat fryer and a tablet in the black friday sale and was amazed at the bargains and the ease at which I was able to get them both. The tablet was reduced by €160 and there w... See more

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Rated 5 out of 5 stars

We were given a two hour time slot during which the two lads arrived. They removed the old appliances, installed the new ones and were both efficient and polite throughout. They also took away the o... See more

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Rated 5 out of 5 stars

Very professional team in store .. special thanks to Chris to advise a good washing machine that we were looking forward and coffee machine Lavazza Team delivery in time with great manners We wi... See more

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Rated 3 out of 5 stars
Verified

Wrong name on my receipt when i went to collect an expensive purchase - two ipad airs. I ask for a replacement receipt to be emailed and I left my details - replacement receipt never issued. GDR... See more

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Rated 3 out of 5 stars
Verified

Bought a laptop for a relation of mine. When it arrived it was the correct model but not with the enhanced features which were paid for. Lucky enough they live in Swords and they were able to visit th... See more

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Rated 5 out of 5 stars

Got a delivery of a new couch Jamie and Darragh delivered. It couldn’t have been more helpful put the couch together took all the rapper with them. We’re extremely polite and kind would highly recomme... See more

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Rated 5 out of 5 stars

Shimikia was absolutely amazing She helped me out with everything about the phone I was getting my wife for Christmas and was super friendly and helpful. She knew her stuff inside and out making it ve... See more

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Rated 5 out of 5 stars
Verified

Bought a printer using click & collect. I went to the store to collect it about an hour after receiving the confirmation email. At the store I went to the computer/printer section, showed an employee... See more

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Rated 5 out of 5 stars

Choice of delivery dates enabled me to be organised! Super communication on delivery day; I knew what was happening and when. Aaron was a gentleman who made me feel like royalty. Having delivered ou... See more

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Rated 5 out of 5 stars
Verified

Excellent support on the website. There were some issues with the delivery address, but they were solved very quickly thanks to the very responsive and helpful telephone support. The prices are good,... See more

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Rated 5 out of 5 stars
Verified

It's always good, Currys next door if you want to be ignored or knowledgeable enthusiastic salesman / women at HN. Bought headphones this time, previously bought additional Deco units for a Mesh wifi... See more

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Rated 5 out of 5 stars
Redirected

Karolina was absolutely brilliant in the photo centre. I highly recommend asking her for help, also lady named Srushti. I am delighted to leave them my review because Karolina in particular was so k... See more

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Rated 4 out of 5 stars
Verified

I ORDERED DEVICE ON A SUNDAY. IT ARRIVED ON THE FOLLOWING THURSDAY. THOUGHT IYT WOULD HAVE BEEN QUICKER. ORDERING PROCESS WAS SEAMLESS. OVERALL QUITE GOOD EXPERIENCE

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Rated 3 out of 5 stars
Verified

The delivery driver left my expensive Apple Watch sitting on the doorstep in a branded Harvey Norman bag. Luckily I had a neighbour who could take it in for me as I was out all day. Really poor form

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Rated 5 out of 5 stars

I had my fridge delivered. There was great communication from the delivery team Daniel and Alex. They were very efficient and kept me informed of the exact delivery time. Everyone I have dealt with in... See more

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Rated 4 out of 5 stars

Derek & his assistant arrived at the agreed time & installed it without any problems . They were very helpful & give me a few pointers on using the Rangemaster …,….

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Rated 3 out of 5 stars
Verified

Helpful and friendly staff. Downside was, that while I was waiting in store for the order, I kept feeling harassed by sales staff. They just didn't give up trying to sell me all kind of add-ons. Too m... See more

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Rated 5 out of 5 stars
Verified

I received the wrong item in my on line order and when I called them in the Drogheda store to tell them they sorted it out within 10 minutes and the next morning I had received my correct order and wr... See more

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Rated 5 out of 5 stars

The delivery guys got the fridge into the house and thru all the doors into the kitchen carefully and skillfully. They caused no damage to anything and made sure the fridge was properly leveled and se... See more

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Rated 4 out of 5 stars
Verified

Very easy and clear website. Ordered our new TV with ease and chose to Click & Collect from our local store. My only quibble is that we didn't receive the email advising us to collect the item until w... See more

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Rated 5 out of 5 stars
Verified

Great service from Harvey Norman in possibly the busiest period for the business: Black Friday. Unbeatable price (I shopped around to find the best deal) and product delivered within 48 hours! Very im... See more

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Rated 4 out of 5 stars
Verified

Speedy delivery but had an issue where customs had to be paid on items coming straight from the factory in the UK. This could have been better flagged on the sales site. It changed the total paid cons... See more

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Rated 5 out of 5 stars
Verified

Ordered online over weekend. The email informed me it would be delivered on Tuesday. I was away due to be away on Tuesday so rang the number, expecting to hear that it would be some other date sometim... See more

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Rated 4 out of 5 stars
Verified

Every was okay but they just have limited colours of iPhone 17 pro max. It took too long for delivery, and no update in that period, had to call them and two days after delivery came.

Company replied

Rated 3 out of 5 stars
Verified

Click & Collect is such a wonderful facility - but it’s absolutely useless if when you arrive to the store the multiple staff members cannot complete the transaction as efficiently as it should be! I... See more

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Rated 4 out of 5 stars
Verified

Even though I was a click and collect customer.. I had to Queue to get to the desk with everyone else who were not click and collect customers.. eventually I went to the side of the counter where w... See more

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Rated 5 out of 5 stars
Verified

I ordered 3 tech items at 7pm on black Friday and they were ready for collection at 7.30. I had them collected by 8pm. A great online experience and some great deals for Black Friday. No hassle shoppi... See more

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Rated 5 out of 5 stars
Verified

Order was relatively easy. Struggled a bit as we ordered from abroad and it wouldn't accept our phone number but in the end we figured it out. Delivery was fast so we were happy.

Company replied

Rated 4 out of 5 stars
Verified

Shop was perfect but delivery by DPD wasn’t a good experience First robot came on Monday but door bell didn’t come until Friday

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Rated 3 out of 5 stars
Verified

The management in Blanchardstown is quite rude and seems focused on pushing overpriced items. They could also use some improvement in their personal presentation.

Company replied

Rated 5 out of 5 stars

Very quick delivering the new bed, and ensure to make me away there was a delay on the headboard and would be sent out in the coming weeks.

Company replied

Rated 5 out of 5 stars
Verified

Excellent fast delivery next day in fact, no issues at all just how you’d like it

Company replied

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Home Goods Store
  6. Washer and Dryer Store

About Harvey Norman Ireland

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info


4.2

Great

TrustScore 4 out of 5

38K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Heartache at Harvey Normans Blanchardstown


I visited the store last week to buy a printer. Bought and took it home. After hours of a struggle I had to bring it back. The store decided it was faulty. They gave me another new one. Took it home.More hours of heartache..Not working again.Took it back.Store decided it was faulty. Gave me another and incentivised me to buy that particular printer by telling me there was a money -back offer on part of the purchase price. Took it home. When I tried to activate the money- back, the particular website said that the offer was over since last spring. I hadn't the will to travel back to the store again so I wrote. Got no reply.I am sure Harvey Norman mean well,,,,but bloody hell !!!

December 2, 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Good afternoon,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Thanks,
Katie.

Rated 5 out of 5 stars
Verified

No fuss and so efficient

No fuss and so efficient. You get what you order. Brilliant company to deal with both in store and shopping on line!!

December 5, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Orla,

We appreciate you taking the time to leave us this fantastic review! We are so glad to hear you had such a seamless experience both in-store and online.

Many thanks,
Katie.

Rated 1 out of 5 stars

Dishonest sales

Bought a tv on a Saturday which the sales assistant told me would arrive on the Tuesday and I would get a call. No sign so had to call on Wednesday 6 times no answer from shop. Called in in person to be told the tv was not in stock and they had no idea when it would be again.
To their credit gave a full refund that will take 5 days to process, but utter waste of time overall. Will go elsewhere in future

December 6, 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi John,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Thanks,
Katie.

Rated 1 out of 5 stars

not great service

not great service,
excellent product.
Issue Re Invoice, contacted a number of times to sort.
No reply - nothing.

November 30, 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Barry,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Thanks,
Katie.

Rated 5 out of 5 stars
Verified

Beautiful quality

Fast delivery and very satisfied with my purchase

December 5, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Mary,

We appreciate you taking the time to leave a review. We are so happy to hear you are very satisfied with your purchase and our fast delivery!

Many thanks,
Katie.

Rated 1 out of 5 stars
Verified

not great service

not great service
Great Product
no communication after purchased online despite me reaching out on a few occasions re Invoice.

December 4, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Barry,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Thanks,
Katie.

Rated 5 out of 5 stars

We received a call an hour before…

We received a call an hour before delivery, to say that they would be here within the hour. They arrived, unpacked and assembled our furniture and removed all packaging. Delighted with the service. Thank you.

December 6, 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Mark,

We're happy to hear that you're delighted with our service! It's great to know that the delivery, unpacking, assembly, and packaging removal all went smoothly. Thank you for your positive feedback; we appreciate it.

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Efficiency

December 3, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Muza,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

Rated 1 out of 5 stars
Verified

We were told that the TV would be ready…

We were told that the TV would be ready to collect within 48 hours (we ordered it on the 1st of December). We had to chase Harvey Norman Rathfarnham and were told it would be there on Thursday night (the 4th). We arrived up there and the TV wasn't there, it was given to another customer. This was disruptive as we has organised for a TV installer to come on the 5th. We eventually got the TV on the 6th

December 7, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Sam,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Thanks,
Katie.

Rated 1 out of 5 stars

Poor customer service

There are so many places selling that you don’t need to go here

December 10, 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi there,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Thanks,
Katie.

Rated 1 out of 5 stars
Verified

Wrong cheaper item received

Wrong cheaper item received

December 1, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Aileen,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Thanks,
Katie.

Rated 5 out of 5 stars
Verified

Fast delivery

Bought "Bose 2nd Gen QuietComfort Ultra In-Ear Noise Cancelling Earbuds" online and it was delivered the next day.

November 28, 2025
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Reply from Harvey Norman Ireland

Hi Taher,

We're happy to hear that your new Bose earbuds were delivered so quickly! Thank you for sharing your positive experience with us; we appreciate it.

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Great communication and delivery most…

Great communication and delivery most quicker than expected.

December 2, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Daithi,

We appreciate your positive feedback and are so glad to hear you were happy with our great communication and quick delivery service.

Many thanks,
Katie.

Rated 5 out of 5 stars

They are very helpful

They are very helpful , they make sure everything is in order before theybstsrt going and they also keep to time .

December 9, 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Siraj,

We're happy to hear that our team was helpful and efficient, ensuring everything was in order and adhering to the schedule. Thank you for your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars
Verified

Bed Collection

Ordered a bed for collection - my car wasn't really big enough but two of the guys there took it out of the packaging for me and and helped me load it into my car piece by piece. I was extremely grateful.

December 6, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Alan,

We're happy to hear that our team could assist you with loading your bed. We appreciate you taking the time to share your positive experience. Thank you!

Many thanks,
Katie.

Rated 1 out of 5 stars

Faulty Neff oven

We bought approximately six electrical appliances from Harvey Norman during our recent house renovation, including a €1,000 Neff oven. It was purchased in October and only started being used three weeks ago. From the very first uses, every time the oven reaches a certain temperature it trips the electricity in our home, making it completely unsafe and unusable.

We contacted the Naas branch immediately. They arranged for Neff to inspect it, but Neff said they cannot guarantee a repair before Christmas and also advised that if the oven has to be replaced, they will not cover the installation — meaning we’d have to pay an electrician out of our own pocket for a product that is almost new.

Neff clearly stated that, given the oven is only two months old and barely used, Harvey Norman should provide a replacement. When I relayed this back to Harvey Norman Naas, I was told they would only replace it if I could supply a letter from Neff approving the replacement. This is completely unreasonable, and Neff themselves confirmed they do not issue these types of letters.

For a retailer of this size and for an appliance at this price point, the lack of ownership and responsibility is shocking. Instead of standing over the product they sold, I’ve been left chasing between the retailer and the manufacturer with no solution in sight. I’ve also contacted Harvey Norman customer service, only to be redirected back to the same branch with no progress.

At this stage, I’m left with a dangerous, unusable oven in my home in the run-up to Christmas and am being pushed towards seeking legal advice just to get a working appliance.

All of this could be solved very simply: replace the faulty oven and take back the defective one. Unfortunately, common sense and customer service seem to be completely missing here.

December 5, 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Patrick,

Thank you so much for taking the time to leave this review. We are extremely sorry to hear this, can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this investigated?

Thanks,
Katie.

Rated 5 out of 5 stars
Verified

Excellent Service

I have purchased both furniture and large electrical appliances over the past few months. In all departments I could not have asked for better service from initial sales, competitive pricing, accommodating delivery times (we had a delay on a house move ) to delivery of goods. I would highly recommend Harvey Norman and in particular the Airside team who have all been great to del with

December 2, 2025
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Reply from Harvey Norman Ireland

Hi Sharon,

We're happy to hear that you had such a positive experience with our team. We appreciate your kind words regarding our service, pricing, and accommodating delivery. Thank you for recommending us!

Many thanks,
Katie.

Rated 2 out of 5 stars
Verified

No delivery or updates after 10 days…

I can't give you any feedback as I have had nothing but a confirmation of my order. No delivery updates. No indication of when I can expect my tumble dryer and still no delivery 10 days after ordering.
I won't be ordering from Harvey Norman again any time soon. There are plenty of competing stores that will provide better service.

December 4, 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Owen,

We regret that you haven't received delivery updates or your dryer. We appreciate you bringing this to our attention. We'll investigate the reasons for the delay and work to improve our delivery communication. Thank you for your feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Pleasure to deal with

Pleasure to deal with, helpful and punctual

December 8, 2025
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Good afternoon,

We appreciate your kind words! We are happy to hear that you had a positive and helpful experience with our team. Thank you!

Many thanks,
Katie.

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