Klarna Reviews 415,917

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the service for making purchases more manageable, especially for larger expenses or unexpected needs. People find the app user-friendly, which simplifies shopping and helps them stay organized. Many customers value the flexibility Klarna offers in managing their budget, highlighting the ability to split payments into smaller, more affordable installments. The option to pay over time without incurring interest is particularly praised, allowing users to buy items they might otherwise postpone. The service is considered trustworthy, with automatic deductions for returns and alerts to keep users informed about their accounts. However, some reviewers have mixed feelings about the customer service and payment processes, citing inconsistencies in approval and difficulties in setting up payment plans.

Based on these reviews

Rated 4 out of 5 stars
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I recently lost my job and I tried communicating with customer service and was not entirely able to set a payment plan. I’ve been paying my bill as much as I am able too. I think there’s gotta be bet... See more

Rated 5 out of 5 stars
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Klarna is my great go to!! I love that I have such a good tool to use when making certain purchases. Another benefit that I appreciate about Klarna is that bc I may forget a payment, (which may happen... See more

Rated 5 out of 5 stars
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I love the fact that Klarna offers so many different options to buy now pay later, especially for mothers as myself who sometimes cant afford to pay for things all at one time. Coast of living has gon... See more

Rated 5 out of 5 stars
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Klarna is a great tool to divide big amount purchases into smaller affordable payments. It offers options (both interest-free and with reasonable interests) tailored to everyone’s capacity to pay w... See more

Rated 3 out of 5 stars
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Great for making purchases and being able to spread the cost but not so great when they don’t take payment and then email you several days later saying your payment was missed. Tried to make payment b... See more

Rated 3 out of 5 stars
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love klarnas availability on ebay (pretty much the knly place I shop that takes klarna as a payment option!). i absolutely HATE and ABHOR the "bonus ads" that popup every time i make a payment,though.... See more

Rated 5 out of 5 stars
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Klarna is always striving to make everyday purchases more convenient,as well as larger purchases that may become necessary @ any moment.Ther custimer service is getting better and better as well as t... See more

Rated 5 out of 5 stars
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This is one of the more trusted financial outlets that I have used for years. They are easy to navigate and offer a wide range of business to shop from. Payments are always easier to maintain due to t... See more

Rated 5 out of 5 stars
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Love using the Klarna app for my purchases. Helps me to keep track of my purchases as well as allows me to pay over time and make changes if needed on my payments!! Klarna has been very efficient an... See more

Rated 3 out of 5 stars
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Acces aux cartes de fidelite trop lent à se charger depuis l'evolution de l'application. Je pense qu'un simple wallet ou un simple repertoire photo ferait mieux l'affaire.

Rated 5 out of 5 stars
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super cool I saw a bike and many good things on the alibaba website, and I didn't have enough money at the moment so I Tried Klarna with the amount of 745.00 pounds sterling I was happy that I was eli... See more

Rated 5 out of 5 stars

So I use the pay in 3 quite a lot. I know some ppl give klarna a bad rep. But I got a say, I've never had a bad experience. It makes purchases easy, I use the add on via chrome. Due to pay in 3 having... See more

Rated 3 out of 5 stars
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App is extremely slow to access loyalty cards. Not just today, but every time I need to access cards. Extremely frustrating. Much preferred having these cards on the previous platform. Only use th... See more

Rated 5 out of 5 stars
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Love it! Easy and simple to use. Customer service is great! Only downfall is be careful when using Klarna with some merchants because they will not refund your purchase only issue store credit.

Rated 5 out of 5 stars
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Just a great way to get the things i need and a litle bit of the things i want...very flexible and i love that the credit limit increase as you make payments. Easy to navigate and the best is it give... See more

Rated 5 out of 5 stars
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Klarna has been good to me in regards to buying things online and making payments which works well for me as I’m on a fixed budget every month. I will continue to use them as they work well with me a... See more

Rated 5 out of 5 stars
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I love Klarna! I had twice claims because of my orders weren't as it should be and Klarna was able to stop the payment until further escalations (the price of the order was over 1000 euro). I am absol... See more

Rated 5 out of 5 stars
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I find the service easy to use which adds to fact I also find Klarna extremely helpful when purchasing products I require immediately, but don’t have the total amount available at the time. Highly rec... See more

Rated 5 out of 5 stars
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Klarna makes it easy to buy the things you want without stressing over the cost. Payments are structured to be convenient and easy and I love that they offer an actual card to use in store

Rated 5 out of 5 stars
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The greatest thing about it is the opportunity to pay monthly or bi weekly and this is so helpful especially for me as a single parent with no help and a lot of expenses. I’m grateful for all

Rated 5 out of 5 stars
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Im using this intead of credit card so i force myself to pay in just 4 payment been really helpful, if you use this in the right way it really going to help you

Rated 5 out of 5 stars
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sometimes when i havent got money i know that i can use klarna , from time to time , i like the stuff i buy , at the moment im having trouble sign in for klarna .

Rated 5 out of 5 stars
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This is one of the best apps. It convenient for holodays. Y9u can have gifts for everyone and make afforable payments later. I would be list without my Klarna account! I definately recommend. Payments... See more

Rated 5 out of 5 stars
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I have nothing but great things to say about you guys very helpful very easy pay and affordable numbers as an old man living on a budget.

Rated 5 out of 5 stars
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I like the new debit card they offer since now ur NOT attached to a specific store, just tell them how much you need and they'll make a payment plan for you. You can spend it ANYWHERE you like.

Rated 5 out of 5 stars
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Since using Klarna I’ve been able to purchase everything I need and want it’s the best app I’ve come across, and it’s helped me bring my credit score up. I recommend as often as I can.

Rated 5 out of 5 stars
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I was able to book my Airbnb to Florida with my family for a family vacation at my convenience to be able to pay in affordable payments! My wife and I love Klarna!!

Rated 3 out of 5 stars
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So far I like Klarna, and hopefully our relationship with grow. The better the service becomes the more I will enjoy and use the service. So far no complaints from me. Keep up the good work!

Rated 3 out of 5 stars
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Klarna is an awsome tool to buy what i need and do so wIth a huge flexibility on my budget. The only problem is customer support. The reps come across as very poorly trained and un reliable. A great b... See more

Rated 3 out of 5 stars
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It’s a convenient app to have, i have used it for years now. However there has been multiple times where I’ll spend my time building my purchase power over $1200+ and all of it just disappeared and ha... See more

Rated 5 out of 5 stars
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Analyzing , easier than Instagram or any social media app i grew up using. Bad reputation here and there from Klarna but honestly mine has been way to simple easy and overly amazing ! Use it responsi... See more

Rated 5 out of 5 stars
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I really like the ability to spread payments over time therefore not showing large purchases at one time. My only complaint is not having the ability to spread payments into 3 monthly opposed to biwee... See more

Rated 5 out of 5 stars
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Helped me when I have needed to get Christmas presents, kids birthdays. Just think they should something where you can earn point for being long term members. I think they would get alot more customer... See more

Rated 5 out of 5 stars
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I have use Klarna now for quite a few purchases. It’s an easy way to pay for things. It’s very user friendly and offers some exciting deals on things. I would recommend Klarna to everyone especially w... See more

Rated 5 out of 5 stars
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Love using this when paying for purchases! This option allows me to be able to afford items that I would otherwise have to postpone purchasing. So very helpful when buying school clothes & Christmas f... See more

Rated 5 out of 5 stars
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Straightforward terms. App has a clean and easy UI. My spending power has been tripled (without request) over a relatively short time period.

Rated 3 out of 5 stars
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I love the fact that Klarna makes it easier for me to make purchases. Especially unexpected purchases. When you had children they always throw a spanner in the works. However my only disappointment... See more

Rated 5 out of 5 stars
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I absolutely love using Klarna! It make shopping easy and simple. I can split the payments easily, and keep track of my purchases while still being super organized! The app is very easy to navigate,... See more

Rated 5 out of 5 stars
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This is a fantastic and easy app to download and use. The minimmum is $1000 over 4 payments with the first upfront What ever your amount required is divide by four and thats as easy as it ge... See more

Rated 5 out of 5 stars
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my wife introduse klarna to me but you are the best, i got stranded in Nigeria and i tried to buy air ticket but was difficult but thanks to klarna through them i was able to buy my ticket with my son... See more

Rated 5 out of 5 stars
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Unbelievable what massive help out to those who are struggling with money but really want something what a great way to help them out

Rated 5 out of 5 stars
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This app just rocks, simply put. It is very simple to navigatw and there are BUTTLOADS of mutha fuggin options!! Very user friendly and great prices and forgiving aent system. Customer servi ce is als... See more

Rated 5 out of 5 stars
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No problems so far at all! I’ve used Klarna for mainly buying clothes and being able to budget out a small amount of money to pay over a few weeks instead of all at once helps me to focus my spending... See more

Rated 5 out of 5 stars
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I’m so thankful for Klarna. Especially in times like these. Klarna you are absolutely wonderful. Thank you for always being there for hard-working people who sometimes need a little help. Thank you a... See more

Rated 5 out of 5 stars

I just want to say a big thank you to Klarna! Your service made it possible for me to get something I’ve dreamed of since childhood – my very own piano 🎹. On top of that, you’ve made many other purch... See more

Rated 5 out of 5 stars
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I love Klarna because I don’t always have money upfront, especially with four kids and being a widow. It helps me manage my budget by splitting payments without extra stress. Klarna gives me the flexi... See more

Rated 5 out of 5 stars
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Using this app was a better experience than I initially expected! Having used other similar apps I have found this one to be much more user-friendly and offers much more diverse options for card usage... See more

Rated 5 out of 5 stars
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I can make all my purchases without having to worry about paying for everything at once. I make my payments ahead of schedule, and that allows me to increase my purchase limit! I'm super happy.

Rated 5 out of 5 stars
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Absolutely love using Klarna for my online purchases. What really sets it apart from other payment services like Afterpay or Affirm is the ability to use it even when the store isn’t partnered with... See more

Rated 5 out of 5 stars
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I had an amazing experience! Everything was smooth and stress-free from start to finish. The customer service team was attentive, quick to respond, and went above and beyond to make sure everything we... See more

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Company details

  1. Payment Service
  2. Financial Institution

Written by the company

Discover a Smarter Way to Shop and Pay with Klarna. At Klarna, we're committed to transforming the shopping experience with secure, fast, and flexible payment solutions tailored to your needs. Join a thriving global community of over 85 million active users and more than 575,000 retailers who rely on us to checkout with confidence. Choose Klarna at checkout for added peace of mind with secure shopping and effortless flexibility. Our AI-powered payment technology ensures a quick and personalized experience, empowering you to shop with convenience and assurance every time.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

416K reviews

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