Little Wonderland Reviews 401

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the extensive product range, particularly for Korean skincare, with consumers finding solutions for various skin types and issues. Customers consistently praise the fast delivery service and the secure packaging, often mentioning the inclusion of thoughtful extras like samples and gifts. Many consumers also highlight the reasonable prices and the availability of good discounts, making it a preferred destination for skincare needs. Consumers appreciate the prices and the quality of the products. However, some reviewers report issues with the order process and customer service, such as missing order confirmations or delayed deliveries. Despite these inconsistencies, many customers express satisfaction with how the company handles problems, noting the kind and helpful customer service.

Based on these reviews

Rated 4 out of 5 stars

Im buying stuff from this company for quiet long time, they always deliver on time, if there is any issue they are helpful so I'm happy as customer. One thing what I could say is that sometimes you wa... See more

Rated 4 out of 5 stars

The online shop is good, they have a lot of skin care brand that UK doesn’t have, the delivery time is good, it was sent at the same day!! The delivery took long enough, usually it takes 5-7 days from... See more

Rated 4 out of 5 stars

I have always had a good experience with this website. My products arrive in good condition and the prices are good.

Rated 5 out of 5 stars

This is my second order at LW, a big one this time and I'm 100% satisfied by it! I even received some extras during the Wonder Week which are really appreciated. They have a really big selection of K... See more

Rated 5 out of 5 stars

After moving back to Germany from Canada, i was unhappy that i wouldn't find my favorite K - skin care products. Then I came across this website. OMG!!!, Little Wonderland has become my favorite sit... See more

Rated 5 out of 5 stars

Quick delivery, very cute packaging, a broad variation of products with very affordable prices and good discounts. I love the free gifts that came with my first order, especially the tote bag.

Rated 3 out of 5 stars

I was always faithful to little wonderland. I only don’t shop there where my items are sold out. However, this last time the order took too much time. Almost a whole week. They’ve told me they it was... See more

Rated 5 out of 5 stars

I have order twice from little wonderland recently and their delivery is super fast and their service is really great! They also offer some of the best skin care brands I would highly recommend!

Rated 5 out of 5 stars

This is my favourite face cream and this’s the third time I’m buying it. One evening it finished unexpectedly. I ordered a new one right away(at 10 pm or sth!!) but I was really worried because it me... See more

Rated 5 out of 5 stars

I have ordered 2 times (and will order again) from this shop, the first time was just perfect. Box was delivered in time, beautiful to unpack and just good overall experience. The second time my bo... See more

Rated 5 out of 5 stars

Extremely fast delivery, everything came with bunch of samples and great deals! Definitely buying from them again. Highly recommend

Rated 5 out of 5 stars

I am very satisfied with my purchase from Little Wonderland. The item arrived broken, but they immediately sent a replacement. I will definitely shop there again!

Rated 5 out of 5 stars

The customer service keeps in contact, of course with a lot of ads as well but I got my stuff in time several times. The quality of the products are good as well, no fakes until now. Some small sample... See more

Rated 5 out of 5 stars

I ordered the advent calendar and received a goodie bag as well. While the calendar's worth was below 500 eur (and was advertised as 500+ eur), it was 100% worth it! Great products, thoughtful... See more

Rated 5 out of 5 stars

Great experience with Little Wonderland! My order arrived the next day, perfectly packed and with two samples I am super excited to try. I definitely recommend it and will be ordering again!

Rated 5 out of 5 stars

I ordered some products on Monday and they arrived on Wednesday from the Netherlands to here Munich, Germany! I love how seamless the whole process was, from navigating on the website to put the order... See more

Company replied

Rated 5 out of 5 stars

My order arrived really quickly and the items were very well packed. My order was from the Netherlands to Spain and it only took four days for my order to arrive! The parcel tracking was good and I ev... See more

Company replied

Rated 5 out of 5 stars

The delivery was super fast! Good packaging and safe for the products inside. I always got sampels in every orders, I love it! Thank you and success always!

Rated 5 out of 5 stars

I LOVE this site already after my first order from here. I ordered a cream, a sunblock and an oil cleanser. The oil cleanser had leaked a tiny bit, but nothing that showed really, I could just see... See more

Rated 5 out of 5 stars

Amazing customer service. Having a bit some problem with my order but they handle it very well. Product also amazing. Thank you :)

Rated 5 out of 5 stars

The products are authentic and the delivery was very fast. great experience overall.

Rated 5 out of 5 stars

Very serious site, always got my orders on time and they reply very quickly if you have a problem.

Rated 5 out of 5 stars

The package came in three days which is so fast and surprising! The product was very well protected in the package.( Thank you)

Company replied

Rated 5 out of 5 stars

I love this website, the shipping is really fast and they have amazing products.

Company replied

Rated 5 out of 5 stars

Fast shipping, cute packaging, reasonable prices, so completely recommended!

Rated 5 out of 5 stars

Amazing prices, and delivery fast! The products are amazing! It helped with my flare ups and red bumps!

Rated 5 out of 5 stars

Yes. Arrived fast and nice package with two testers. Recommended if you find your skincare products on this site. Idk what other people said but for me it was worth. Especially bc one product was sold... See more

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Company details

  1. Cosmetics Store

Written by the company

Koreaanse huidverzorging en cosmetica kopen in Nederland en België? ✓2500+ K-beauty producten ✓ Voor 22:00 besteld, morgen in huis ✓Gratis samples


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Can only recommend

Always (very) fast delivery, great products and you get samples so you can try new things. I have ordered many times and will keep on doing so.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Refused Refund After Allergic Reaction – A Disappointing Approach to Customer Care

I have always respected Little Wonderland for its generally excellent service, reliable delivery, and good product range. I ordered the Dr. Althea 345 Relief Cream after seeing it widely recommended on TikTok, particularly for acne-prone skin.

Unfortunately, the product caused a significant allergic reaction. Despite this clear adverse effect, I was informed that due to hygiene regulations, no refund or even a store credit would be issued for an opened product.

I find it unacceptable that a company operating in the European market can refuse any form of reimbursement when a customer experiences a harmful reaction from a purchased product. This rigid stance disregards basic consumer rights and health considerations.

Consumers should never bear the full risk for adverse reactions caused by products they purchase in good faith.

I am deeply disappointed by this experience, and I believe that with such a level of service, I will not be purchasing from Little Wonderland in the future.

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

Dispute!

I have sent messages and written emails, no response. I ordered a package week ago and it has not been even sent yet. I’m given no further information and nobody is contacting me! Terrible! I want a refund!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic!

This is my second order at LW, a big one this time and I'm 100% satisfied by it! I even received some extras during the Wonder Week which are really appreciated.
They have a really big selection of Korean products for every skin type and any skin issue. I've personally always struggled to find things suited for my skin since it's mixed (both oily and dry) and really sensitive which is difficult to treat, but here I've found exactly what I was looking for, and most importantly, the products actually work!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 experience

Quick delivery, very cute packaging, a broad variation of products with very affordable prices and good discounts. I love the free gifts that came with my first order, especially the tote bag.

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

This is my favourite face cream and…

This is my favourite face cream and this’s the third time I’m buying it. One evening it finished unexpectedly. I ordered a new one right away(at 10 pm or sth!!) but I was really worried because it meant for the
following few days I was gonna be out of creme. BUT! The very next afternoon I received it! Thanks for such a good service!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good Service!

The delivery was super fast! Good packaging and safe for the products inside. I always got sampels in every orders, I love it!
Thank you and success always!

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service

I have been a regular customer for over a year now.
19 days ago made my last order....still haven't received it and can't reach anyone to resolve or respond to my complaint.

Not a single person that will answer.

Everyday a bot asks me the same 3 questions with response that someone will contact me via email ....no one has contacted me.....you can't reach them over chat or e-mail or instagram....wasted 107€ and have no one to tell me what's happening ....

TERRIBLE CUSTOMER SERVICE!

May 6, 2025
Unprompted review
Little Wonderland logo

Reply from Little Wonderland

Dear Ines,
Thank you for your review!
No orders are shipped on national holidays, which in this case was Liberation Day. For more information, we are happy to refer you to our shipping policy:
https://www.littlewonderland.nl/en/service/shipping-returns/
If you have any further questions, please feel free to contact us.
Kind regards,
Team Little Wonderland

Rated 5 out of 5 stars

Worth it?

Yes. Arrived fast and nice package with two testers. Recommended if you find your skincare products on this site. Idk what other people said but for me it was worth. Especially bc one product was sold out everywhere expect on their site. 😮‍💨

March 17, 2025
Unprompted review

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