loveholidays UK Reviews 238,409

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward booking process, often highlighting the user-friendly website and app. Many appreciate the ability to manage and adjust their holiday plans, including payment options, to suit their needs. Consumers also value the clear presentation of options and prices, which helps them find holidays within their budget. People frequently mention the excellent prices and great deals they find, often comparing them favorably to other holiday providers. The prompt and helpful customer service receives positive feedback, with staff members being described as professional, patient, and efficient in resolving issues. The overall sentiment is that Loveholidays provides a seamless and enjoyable experience, making it a go-to choice for many when booking their vacations.

Based on these reviews

Rated 4 out of 5 stars
Verified

We booked our holiday through loveholidays.com, and overall the experience was good value and well organised. Their app, which we used after booking, was straightforward and helpful. The only min... See more

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Rated 4 out of 5 stars
Verified

Good choice of holidays , easy to book online . Different options and breakdowns of payments It would be even better if it gave you other pricing options - ie price plus baggage fees and transfer fe... See more

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Rated 4 out of 5 stars
Verified

I booked 4 trips with love holiday and tbf they have been really good to pretty decent .. recent stay in continental hotel Venice. I did expect a bit more from bedroom beds really not great but staff... See more

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Rated 4 out of 5 stars
Verified

I like the layout and process of the site. I like that the basic price is very clear and then add ons like different rooms or flight alterations are offered later I didn’t like that a search couldn’... See more

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Rated 5 out of 5 stars
Verified

Great deals, easy to use site, good communication. Overall an amazing experience so far. Excited for my first visit to Disneyland Paris with my children. As a single parent this hasn’t been possible b... See more

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Rated 3 out of 5 stars
Verified

Whist the initial booking was easy and great - the confirmation was tough. I felt i had to follow up - and lo and behold the accommodation was not booked. Pleased to be able to talk someone easily- b... See more

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Rated 5 out of 5 stars
Verified

I have a big family, and I recently went on holiday solo. But as a mother, I’ve always dreamed of taking a proper family vacation together. One day, while searching for deals, I found an amazing of... See more

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Rated 3 out of 5 stars
Verified

Competitively priced, however I booked it over the Black Friday weekend and forgot to add the discount code at the end. Once the transaction had gone through, I remembered. I called customer servic... See more

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Rated 5 out of 5 stars
Verified

I have used Love Holidays a few times as they have been the cheapest when comparing like with like through other providers. Booking was easy, the app was great and everything went smoothly every tim... See more

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Rated 5 out of 5 stars
Verified

Easy to use site, with good choice of hotels. Concise descriptions and helpful notes and tips. Can’t book plane seats, that has to be through airline. Very competitive rates. Good to be able to orga... See more

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Rated 5 out of 5 stars
Verified

The agent was very professional and helpful The support and advise with regards to booking my family holiday was amazing. All my questions I asked the agent provided me with a response immediately... See more

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Rated 5 out of 5 stars
Verified

Everything was great, when I chose holiday I got all details straight away, I ' ve made a spelling mistake in my partner's name, informed them and it was corrected. I also got a voucher for shopping w... See more

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Rated 5 out of 5 stars
Verified

Max was very helpful and explained everything. He found an alternative date, as the date we wanted was fully booked, and talked me through all the changes. I had originally tried to book online but it... See more

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Rated 5 out of 5 stars
Verified

My girlfriend and I booked our upcoming multi trip to Bangkok and Phuket with Mercedes James who is an incredible asset to Love Holidays. She was ever so helpful, rapid at responding to emails and cal... See more

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Rated 3 out of 5 stars
Verified

Opted to book on Black Friday to get the black Friday deal, added the code to check out then had to change a detail but unbeknown to me the code had not reapplied so didn't get the extra discount. Ran... See more

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Rated 5 out of 5 stars
Verified

This is the second time booking for my family of 7.. I love the monthly payments and how you can adjust your holiday to your own affordability. Example bed and breakfast or go all inclusive for extra.... See more

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Rated 5 out of 5 stars
Verified

I really did look around this time - big choice of great holiday websites. But, once again, it was Love Holidays that came up trumps for us with such a good deal to such a nice place - they absolutel... See more

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Rated 5 out of 5 stars

Have booked my last 4 holidays through loveholidays and had no issues at all. Just booked my next one today with the lovely Jodie over the phone. She was so helpful and chatty and the whole experience... See more

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Rated 5 out of 5 stars
Verified

Great price, easy booking. Third time using LoveHolidays and it really couldn't have been easier. I shopped around quite a bit and couldn't find better pricing. All the options were clear and transpar... See more

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Rated 5 out of 5 stars
Verified

My experience booking my vacation to USA was very easy and I had a direct flight booked with accommodation. For just over £2000 I’m hoping I will get my e-tickets soon and my boarding pass. My vacatio... See more

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Rated 5 out of 5 stars
Verified

In order to take advantage of a LH Black Friday deal, we were up late close to midnight booking ourselves because we had missed the opening hours window. A mistake was made with my brother’s year of... See more

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Rated 5 out of 5 stars
Verified

This is our 3rd year in a row we have booked our holiday with you. The 2 hotels we've used, The Golden Tulip Media & The Mercure, both Barsha Heights have been excellent, the only disappointment with... See more

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Rated 5 out of 5 stars
Verified

Lucy was exceptional and showed professionalism and patience with my requests. I received prompt responses on any changes and super helpful in getting the best price. Explained things well as we w... See more

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Rated 5 out of 5 stars
Verified

Spoken to Lucy was great And company is well deserved to be 5 star as we went on holiday in 2025 , there was some misunderstanding about luggage and we been charged 138£ in turkey airport When I s... See more

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Rated 3 out of 5 stars
Verified

Very helpful and professional sales member, can not fault this member of staff and would give him 5* However, I had a £100 voucher to use on the booking and it's a very odd system having to pay f... See more

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Rated 3 out of 5 stars
Verified

I did my booking supposed to have a £60 discount with a voucher that i had from Soventus but it didn’t gave me the chance to add it. I called love holidays waiting for some time to speak with customer... See more

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Rated 3 out of 5 stars
Verified

the price shown before payment suddenly changes when you go to pay, that is very misleading !!!!!! I have used love holiday over the past years and this had not happend until last year and again this... See more

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Rated 3 out of 5 stars
Verified

You sent an email and asked me to click the link to accept holiday changes and there was no link, I emailed and nothing was done, I phoned and was assured it would be done and it wasn't, I emailed... See more

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Rated 5 out of 5 stars
Verified

Loveholidays is my go to website. The website is easy to use and all of my travel bookings are in one place. The customer service is really good and I enjoy my holidays knowing that any problems... See more

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Rated 5 out of 5 stars
Verified

Great holiday again as always with love holidays at a brilliant price, Excellent hotel and location,no faults or complaints at all, Good service from the love holidays team, Can’t wait until our ne... See more

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Rated 5 out of 5 stars
Verified

My flights and accommodation have been confirmed by the individual companies and im now on the countdown. 😎. Exceptional prices and the app was very easy to use. Used other companies and not had the... See more

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Rated 3 out of 5 stars
Verified

This is a review based on several experiences with loveholidays. Pros - good website and app for searching for, booking and keeping track of documentation for your holidays; generally very good... See more

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Rated 5 out of 5 stars
Verified

Just booked a holiday with love holidays.so easy to do. Prices were good although another well known holiday site was slightly cheaper,but love holidays was easier to use. Will use again.

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Rated 5 out of 5 stars
Verified

I wasn't that hopeful about finding a long haul winter sun holiday, but after trawling through many other holiday websites without success I decided to give Loveholidays a try, without holding o... See more

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Rated 5 out of 5 stars
Verified

Very easy to find a holiday that was in our budget, and it was cheaper that what the main airlines were asking for. We have not been on the holiday yet as it is booked for next year, so hopefully it w... See more

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Rated 4 out of 5 stars
Verified

I have been booking holidays with Loveholidays for past 5 years. Always had a great deals. Straight forward booking system and good choice of holiday packages. So far no complaints.

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Rated 4 out of 5 stars
Verified

Mostly a positive experience. The only problem I encountered was it wouldn’t let me book seats on my flights. However once I booked my holiday and received my confirmation I was able to go directly to... See more

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Rated 5 out of 5 stars
Verified

I had my doubts after reading some reviews. But I have a beautiful experience, no complaints, no negatives, everything ran smoothly. Thank you so much Love Holidays.

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Rated 5 out of 5 stars
Verified

Great booking experience. Found the holiday we wanted and at a great price, almost £500 cheaper than the one with the annoying “nothing beats” ad and the dot the I and cross the T place. Used before a... See more

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Rated 3 out of 5 stars
Verified

This was my first time purchasing a package. It was easy to find the package I needed, and selecting alternative dates with better value was a simple process. However, issues arose in the following st... See more

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Rated 3 out of 5 stars

The booking process is OK. The clarity of standard and expectation set up of Hotel quality are ambiguous. Expectation is set high but reality can be well different. For us the biggest issue was g... See more

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Rated 4 out of 5 stars
Verified

This was my first time dealing with Loveholidays. I had read some positive reviews so I decided to look. The staff member was patient, supportive ,personal and lead me through the booking process

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Rated 5 out of 5 stars
Verified

Used Loveholidays for most of my holidays and they have been spot on every time Booking is easy Keeps you updated at every step Never had any problems booking with them

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Rated 5 out of 5 stars
Verified

LoveHolidays ,my absolute go to for holiday bookings. Great website,easy navigation and payment. A great selection of hotels for all budgets. I wouldn't book with anyone else. Used them 6 maybe 7 time... See more

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Rated 5 out of 5 stars
Verified

I booked in a bigger group for a holiday, so I had to call up. And was on the phone with Brian running down out best options and places suited to us. Gave us time to decide and get back to him in our... See more

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Rated 4 out of 5 stars
Verified

Booking the holiday was fine online. However in the luggage section. I selected 1 check in case at 15 kgs. Which confirmed on the booking form. Plus the charge. Which I accepted and submitted.... See more

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Rated 5 out of 5 stars
Verified

Best travel agent ever book with them last 15yrs last three hrs 4 times a year 👌 continue to so forthcoming yrs 5 ⭐ amazing

Company replied

Rated 5 out of 5 stars

my flight got cancelled on Thursday 04/12/25 it was a easyJet. They basically didn’t want to help us and handed us a bit of paper to deal with ourselves, the number is incorrect. I called love holiday... See more

Company replied

Rated 4 out of 5 stars
Verified

Web site was very easy to use and easy to pick a hoilday that shows all options and prices and date and even options to pay for your holiday

Company replied

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Company details

  1. Travel Agency

Written by the company

At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/


Contact info

  • 5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom

  • loveholidays.com

4.3

Excellent

TrustScore 4.5 out of 5

238K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Easy to book with..

Easy to book with... One issue is the change of flights and a delay in updating us but great insurance and everything is smooth running

May 6, 2025
Rated 1 out of 5 stars

Nothing but hassle

I have used love holidays before and had no issues but this time has been nothing but hassle. Booked a holiday and paid deposit only to be told it wasn’t available at that price 3 days later. Asked for a refund on email. Got no response for days only automated rubbish that went to my spam. Then a different person tries to call me during work offering different prices etc rather than just giving the refund I asked for. Now after a week I’ve finally managed to confirm my refund but the transaction has completely disappeared from my bank. So it looks like I’m going to have to call the bank. I’d give 0 stars if I could.

December 2, 2025
Unprompted review
loveholidays UK logo

Reply from loveholidays UK

Hi there,

Thanks for taking the time to leave a review.

I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.

I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.

This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this.

Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.

We're looking forward to hearing back from you soon,

Amy.

Rated 5 out of 5 stars
Verified

I have booked my holiday over the last…

I have booked my holiday over the last few years with love holiday the service e is brilliant staff are lovely they always answer my question but they never plus me in to buying through them

December 8, 2025
loveholidays UK logo

Reply from loveholidays UK

Hi Carol,

Thanks for taking the time to leave a review.

Thank you so much for your incredible feedback and for choosing loveholidays for your holidays over the last few years. I'm so glad to know you find our service brilliant and our team lovely, and that we can always help with your questions without any pressure. We truly appreciate your loyalty.

Have a lovely holiday for when the time comes!

Thanks,

Amy.

Rated 5 out of 5 stars
Verified

Very easy system with bookings I think…

Very easy system with bookings I think I would recommend more different airlines flights bookings to be available

December 8, 2025
loveholidays UK logo

Reply from loveholidays UK

Hi Shamim,

Thanks for taking the time to leave a review.

I'm happy to hear you found our booking system easy.

All flights which are online are what are available with all the airlines in which we sell, unfortunately we're not in control of flight scheduling.

Have a lovely holiday for when the time comes!

Thanks,

Amy.

Rated 5 out of 5 stars
Verified

Very good and very easy too.

Very good and very easy too.

December 10, 2025
loveholidays UK logo

Reply from loveholidays UK

Hi Rasilaben,

Thanks for taking the time to leave a review.

That's absolutely brilliant to hear! I'm so glad you found everything very good and very easy.

Have a lovely holiday for when the time comes!

Thanks,

Amy.

Rated 5 out of 5 stars
Verified
loveholidays UK logo

Reply from loveholidays UK

Hi Mark,

Thanks for taking the time to leave a review.

That's absolutely brilliant to hear! I'm so glad you think so. We really work hard to offer great prices and holidays, and your feedback means a lot.

Have a lovely holiday for when the time comes!

Thanks,

Amy.

Rated 5 out of 5 stars
Verified

Excellent value

Excellent value. Great to sort out hotel and flights at the same time. Only a deposit required. It’s my go to app whenever I plan a holiday.

December 10, 2025
Rated 5 out of 5 stars
Verified

I have a very good experience.

I have a very good experience with this travel agency. Fast arrangement and processing of the holiday. Constant information. I am satisfied. Thank you for being there.🤩

December 8, 2025
loveholidays UK logo

Reply from loveholidays UK

Hi Iveta,

Thanks for taking the time to leave a review.

I'm happy to hear you have had a very good experience with us.

Have a lovely holiday for when the time comes!

Thanks,

Amy.

Rated 1 out of 5 stars
Verified

They ruined my experience even before…

They ruined my experience even before started. I’ll never use them again.

December 10, 2025
loveholidays UK logo

Reply from loveholidays UK

Hi there,

Thanks for taking the time to leave a review.

I really appreciate you taking the time to share your feedback, and I’m sorry to learn of your disappointment following your experience with us.

Booking requests can take up to 72 hours to process, and on rare occasions when we may be unable to confirm a booking at the original price we will contact you to advise of the price increase.

Where possible we’ll offer alternatives that may be better suited to you. We work on live systems which does mean pricing and availability are both subject to change until a booking has been confirmed. We appreciate this can be disappointing.

Please be assured your comments have been shared and noted, and will be used as feedback as we continue to improve our service and customer experience.

Thanks,

Amy.

Rated 5 out of 5 stars
Verified

4th trip booked this year!

4th trip booked this year!
Very good service and cannot find anywhere that’ll beat prices

November 27, 2025
loveholidays UK logo

Reply from loveholidays UK

Hi Chloe,

Thanks for taking the time to leave a review.

I'm happy to hear you're a repeating customer.

Have a lovely holiday for when the time comes!

Thanks,

Amy.

Rated 1 out of 5 stars

Cancelled hotel a few days before departure

Booked a holiday over a week ago for my son and his friend which leaves in a few days time. Flights and hotel were confirmed and conformation sent, however I have just received a email saying the hotel is no longer available but that Love Holidays have chose another (click here). I clicked but it says that I cannot change my booking. I've tried reaching out but I'm just getting a bot. Its an absolute joke to do this so close to the holiday with no explanation, no alternative offered and no customer service availability. It took a lot of research to find the best hotel for the boys (location, price etc) just to be let down at the last minute. This could be down to the hotel but the execution and customer service on the Love Holiday side is down to them. Poor show guys. Do better.

December 10, 2025
Unprompted review
loveholidays UK logo

Reply from loveholidays UK

Hi there,

Thanks for taking the time to leave a review.

I really appreciate you taking the time to share your comments with us, and I’m sorry to learn of your disappointment following your experience with us.

I’d like to take a look into your feedback further and so for me to do so, I’ll need some more information from you. A private message has now been sent to you via Trustpilot with a request for the further details we’ll need.

This will arrive in a separate email from Trustpilot so do keep an eye on your email inbox folders to spot this.

Once you’ve received the email please fill out the requested information, and I’ll then be back in touch with a reply as soon as we can.

We're looking forward to hearing back from you soon,

Amy.

Rated 5 out of 5 stars
Verified

Always use loveholidays

Always use loveholidays, never any problems at all,absolutely perfect

October 17, 2025
loveholidays UK logo

Reply from loveholidays UK

Hi Simon,

Thanks for taking the time to leave a review.

I'm happy to hear you're a repeating customer and that you find us absolutely perfect.

Have a lovely holiday for when the time comes!

Thanks,

Amy.

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