Tick'nBox Reviews 1,622

TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

Top, du beau temps, des attractions sympa, pas beaucoup de monde donc peu d’attente ! En plus on apprend des choses.

Company replied

Rated 2 out of 5 stars

Possédant une box "Cultur" in the city" et aiguillé vers le site Wonderbox, impossible d' échanger par exemple un spectacle contre un resto.

Company replied

Rated 4 out of 5 stars

La conversion d'une box à des tickets puy du fou était très simple et facile.

Company replied

Rated 1 out of 5 stars

This should’ve been a zero rating. This is an absolutely shocking company and a complete scam. I bought a Tottenham Stadium tour for my husband for Christmas. My daughter went online to book the ticke... See more

Company replied

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Company details

  1. Amusement Center

Written by the company

Tick'nBox, c’est le cadeau rêvé de tous les amoureux de loisirs. Notre coffret vous permet de réserver des places pour l’événement qui vous fera vibrer, dans l’univers de votre choix : sport, parcs, spectacle, tourisme, parmi une liste d’environ 100 partenaires. Rien de plus simple ! Vous offrez le coffret, le bénéficiaire choisira lui-même sa date de visite.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

AVOID THiS COMPANY. RIP-OFF

TICKNBOX or WONDERBOX-CONNECT.
It was a birthday gift from my son. I tried to book an attraction, it was available on the date in question, I had to pay an additional £10, which was taken immediately from my bank. They just cancelled the attraction without any explanation and as yet, nearly 2 weeks later have not refunded my money, they don't even bother to respond to emails, of course no telephone number available. AVOID THIS COMPANY. Also know as Wonderbox-Connect

June 27, 2025
Unprompted review
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Reply from Tick'nBox

Hello,

In order to follow up with you and find a suitable solution, could you please respond to our contact request sent via Trustpilot, or send us an email at serviceclient@wonderbox-connect.com?
As soon as we hear back from you, one of our agents will get in touch to review your request.

Rated 1 out of 5 stars

Tottenham Stadium tour gift box

This should’ve been a zero rating. This is an absolutely shocking company and a complete scam. I bought a Tottenham Stadium tour for my husband for Christmas. My daughter went online to book the tickets. Ticknbox charged me an extra £10. we didn’t receive any confirmation of booking or were not able to download the tickets. That was no way of contacting them except by email and wonder box said that they had no recollection or records of our booking. because of this I have lost £68 and had to go through Tottenham website itself to be able to get tickets. I recommend that nobody ever buy these gift boxes through Amazon.

July 4, 2025
Unprompted review
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Reply from Tick'nBox

Hello,

To be able to contact you again, could you please respond to our contact request sent via Trustpilot, or send us an email at serviceclient@wonderbox-connect.com?
As soon as we receive your reply, one of our agents will get back to you to review your request.

Rated 2 out of 5 stars

Possédant une box "Cultur" in the city"…

Possédant une box "Cultur" in the city" et aiguillé vers le site Wonderbox, impossible d' échanger par exemple un spectacle contre un resto.

May 7, 2025
Unprompted review
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Reply from Tick'nBox

Chers clients,

Nous tenons tout d'abord à vous remercier sincèrement pour avoir pris le temps de partager vos retours avec nous. Nous sommes navrés que votre expérience n'ait pas été à la hauteur de vos attentes.

Nous comprenons parfaitement votre frustration et nous souhaitons tout mettre en œuvre pour résoudre les situations soulevées. Afin de mieux comprendre vos préoccupations et y apporter des solutions, nous vous invitons à répondre à notre demande d'avis ou à contacter notre service client à l'adresse suivante : serviceclient@wonderbox-connect.com.

Notre équipe se tient à votre disposition pour examiner chaque cas de manière individuelle et trouver la meilleure solution pour vous satisfaire.

Rated 1 out of 5 stars

The inability to activate a box without…

The inability to activate a box without proof of purchase when the item was a gift. The fact that lack of technical capabilities are passed to the client is appalling.

April 22, 2025
Unprompted review
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Reply from Tick'nBox

Estimado cliente,

Ante todo, queremos agradecerle sinceramente por tomarse el tiempo de compartir sus comentarios con nosotros. Lamentamos que su experiencia no haya estado a la altura de sus expectativas.

Entendemos perfectamente su frustración y deseamos hacer todo lo posible para resolver las situaciones planteadas. Para comprender mejor sus preocupaciones y ofrecerle soluciones adecuadas, le invitamos a responder a nuestra solicitud de opinión o a contactar con nuestro servicio de atención al cliente en la siguiente dirección: serviceclient@wonderbox-connect.com.

Nuestro equipo está a su disposición para examinar cada caso de forma individual y encontrar la mejor solución para su satisfacción.

Rated 1 out of 5 stars

Really need a zero star option here.

Really need a zero star option here.

Absolutely shocking. My child’s dad paid £160 for Leeds tickets via tick n box (from Amazon) for 2 people for Christmas. Bearing in mind I could have bought 2 Leeds tickets myself via the Leeds website for under £100!!. I have tried to book their tickets on tick n box today so she can use her Xmas present only to be hit with a payment of £178 when going to check out!! That’s removing the £160 the gift card was for too! What the hell? Absolute rip off and this site should not be allowed to sell this, ruining a child’s present and earning a total heap of money for something they won’t be using due to the extra cost.
I will be finding a contact at Leeds along with a contact in Amazon and reporting this company

February 26, 2025
Unprompted review
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Reply from Tick'nBox

Hello Kylie,

We understand your disappointment at not having any matches included in the price of your package.
As a retailer, we are obliged to apply the price scale imposed by the club, which has been extremely successful this season and has therefore increased the price of tickets for all upcoming matches.

If this offer doesn't suit you, you can still exchange it for another Tick'nBox reference from our entire range, available on our website.

Rated 5 out of 5 stars

The site is a little confusing

The site is a little confusing - BUT - everything went well and had to take my time - would highly reccommend!

February 19, 2025
Unprompted review
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Reply from Tick'nBox

Hello Lew, thank you for your feedback !

Rated 1 out of 5 stars

Tick'nbox

Absolutely ridiculous. Partner paid £160 for Leeds ticknbox for 2, tickets for Leeds are around £45, when trying to book with this they want £344 per ticket for a standard game, knocking off the £160, they want an extra £528, total rip off, DO NOT PURCHASE. Partner just checked Amazon the price for this box has now gone up to £299 WTF

February 13, 2025
Unprompted review
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Reply from Tick'nBox

Hello,

We understand your disappointment at not having any matches included in the price of your package.
As a retailer, we are obliged to apply the price scale imposed by the club, which has been extremely successful this season and has therefore increased the price of tickets for all upcoming matches.

Nevertheless, we have just opened the booking for the Leeds - Millwall match on Wednesday March 12, and can offer you tickets included in the price of your ticket at no extra charge.
As the number of places is limited, we invite you to finalize your booking as soon as possible if you are interested in this match.

Rated 1 out of 5 stars

Don’t buy

Goodness me - please do not buy this box for football games. There will be an up charge for all games and none are classed as standard where Leeds Utd are concerned. An absolute con!! Camille absolutely no help from online customer service chat and several emails have gone unanswered

February 11, 2025
Unprompted review
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Reply from Tick'nBox

Hello,

We are very sorry for your disappointment.
We have just provided you with a solution by contacting you by email.

Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. This is a terrible gift. It’s impossible to get seats on most dates a year in advance. The ticket prices are inflated and actual seat selections are not good! Avoid purchasing this at all costs! It’s almost a year since I was given this as a gift and I still can’t get good seats for a Broadway show. Finally the cost of the Wonderbox does not cover the cost of two tickets. You will have to pay more for orchestra seats.

December 4, 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam I did what I was…

This is a scam I did what I was supposed to and then it will not let me watch ads to get rewards I've watched over100 videos and still will not let me cash out.and someone else's photo is on my profile

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam run from ticknbox and Groupon

This is a scam. Just buy your ticket straight from the website instead of Groupon. Even when I'm purchasing the tickets the seats are changing. I reached out to customer service. I was told this is because other people purchased the tickets. When I look on the Broadway the seats for that same showtime and date are available. So the Groupon purchase said the sale was for 2 tickets but you ticknbox says no it's not.Groupon and Ticknbox are in this together scamming people. Customer service is a waste of time. Since October 7, 2024 I kept trying to buy the tickets.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

On apprend des choses

Top, du beau temps, des attractions sympa, pas beaucoup de monde donc peu d’attente ! En plus on apprend des choses.

September 21, 2024
Unprompted review
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Reply from Tick'nBox

Bonjour Olivier,
Un grand merci pour votre retour !

Rated 5 out of 5 stars

Très simple

Rapide, on choisit, on coche, on met le code, on choisit le lieu, la date, le couchage ou non, on paie ou pas, on imprime! c'est fini!
Merci

July 22, 2024
Unprompted review
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Reply from Tick'nBox

Bonjour, un grand merci pour votre partage d'expérience !!

Rated 1 out of 5 stars

what a horrible website and buying…

what a horrible website and buying experience. plus after I bought four tickets they only sent me the QR code for two. they say their customer service is only open three hours in the morning Monday through Friday. Very difficult website to use with the voucher and they are giving me $69 tickets face value for the price of $99. Should have bought through the website directly of the show.

June 14, 2024
Unprompted review
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Reply from Tick'nBox

Hello Kim, after checking we can't find any request to our Customer Service and you didn't answer the contact survey sent by Trustpilot.
We invite you to complete the survey or to contact us by e-mail at customerservice@ticknbox.com Our teams will then be able to contact you to better understand this situation.

Rated 5 out of 5 stars

Impeccable

Impeccable

May 11, 2024
Unprompted review
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Reply from Tick'nBox

Bonjour Fanny, merci pour votre retour !

Rated 1 out of 5 stars

I wish I had come and seen the reviews…

I wish I had come and seen the reviews before I purchased this off Groupon. What a mess, can’t contact anybody at this company, they don’t have a number, they don’t respond on live chat and they don’t respond to email. This was supposed to be a treat for my daughter but it’s ruined now because I have no way of using the voucher and no-one is responding to me.

April 4, 2024
Unprompted review
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Reply from Tick'nBox

Hello, we're sorry about this experience. We have just sent you a request for information so that we can contact you by phone and help you with your booking.

Rated 1 out of 5 stars

Mostly a scam

Tick'nBox does everything possible to get your money without providing the service they promise. I was gifted some credit with them to get Disneyland tickets. When I went to get the box, I was notified that the credit I had was not enough and I had to pay an additional 30 euros. I did so. Then I went to book the tickets and it turned out they were 44 euros less than the credit I now had. When I contacted them to ask why they had requested I add another 30 euros when it was absolutely not necessary, they just responded that I could use that credit for another experience on their website, something I'm not interested in. Then I had personal issue come up and I could no longer go on the chosen dates. On my tickets it says they can be cancelled up to 3 days before. I wrote multiple times (as they have no other way of contacting them) and never got a response. I have now lost the tickets and have some extra credit with a website that feels like a scam to get your money. Terrible customer service and zero accountability.

February 21, 2024
Unprompted review
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Reply from Tick'nBox

Hello,

We're sorry to hear that your experience didn't live up to your expectations.

As an official reseller of our partners, we apply their current prices. Tick'nBox prices are therefore likely to change in order to comply with the new price scale applied. In this case, if your credit does not cover the full price of the box you require, you will be asked to pay the difference.
Please note that you would have been asked to pay a supplement at the time of booking with your current package.

Regarding your cancellation request, Disneyland allows reservations to be cancelled up to 3 working days before the day of your visit.
If your request complies with these conditions, cancellation was indeed possible.

Rated 1 out of 5 stars

DON”T USE THIS SITE!! This site is obviously a scam

This site is obviously a scam. we have been trying to order tickets we received from family as a Xmas gift. We’ve been trying to order tickets but the website is non-operable. Even the “contact us” form doesn’t work. Keep your cool and DON’T BE A FOOL!!

February 15, 2024
Unprompted review
Tick'nBox logo

Reply from Tick'nBox

Hello,

We are sorry to hear that your experience was not up to your expectations.

We invite you to write to us directly at our email address (customerservice@ticknbox.com) to discuss your booking problem.

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