Always a pleasure to browse through the great offers and happy to find new things within Westwing! The service is great, only thing that’s a bit disappointing that you really have to be super fast to... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Unfortunately I sent 3 emails last week but no one answered till now. Some is about the quality
Company replied
The shop is pretty nice and you see how long you have the items in your shopping basket. However, the delivery costs are really high. I think 6 euro are an overcharged price for that. Moreover, the de... See more
Company replied
Fantastic customer experience. Two items we ordered were not as we expected from the images, but the customer support handled the matter very professionally. They organised a pick up quickly and were... See more
Company replied
I am a customer of Westwing for a while already and find it easy, reliable, and if there is a problem it is solved quickly.
Company replied
So far disappointing. I have received three items in three deliveries.... and am awaiting seven more items. They might come in fifteen deliveries ?
Company replied
It said that the dressoir would be assembled delivered but after seeing 2 boxes, it's like an IKEA dressoir which I have to assemble myself (more then 100 screws). After complaining, they only reimbur... See more
Company replied
Customer service is very helpful and fast, even on the weekend. Have few furniture pieces from them and so far, satisfied!
Company replied
The return policy is not full, they ask to put inside return slip, but you can't find it ANYWHERE and also CS doesn't response for weeks! so annoying and frustrating! Order number: 118945 Return nu... See more
Company replied
We really love Westwing! Everything we have ordered has arrived quickly and in perfect condition. The quality of the products is excellent.
Company replied
I had a great experience with Westwing’s customer service! Granit was incredibly helpful and handled my request quickly and efficiently. I really appreciated the fast response and professional suppor... See more
Company replied
Amazing customer experience. At first, it was very difficult to deal with them, and there were condescending emails written towards me, but it was eventually taken care of and we had our items d... See more
Company replied
The items are fine but I hate the fact that they have a fake promotions - they have a "register and get a voucher" that just simply doesn't work
Company replied
I bought sofa. I’m satisfied, very good quality. Fast delivered
Company replied
Wonderful brand with excelllent customer service! Thank you!
Company replied
WestWing offers the best deals for such a huge variety of products! I look forward to browsing through the selection of the day when I see the email in my inbox every morning. I've ordered numerous od... See more
Every time I've bought from Westwing or Westwingnow they were always fast. When the package was damaged and returned in the middle of the delivery process, I've contacted Westwing, they were fast to a... See more
I find Westwing a great online shop with an excellent customer service. It offers beautiful, trendy products for the home, beauty products and other. Each day there are new offers of daily sales, wh... See more
I am using Westwing for about 6-7 years now and very happy with the service and products I got: furniture pieces, decorations, kitchen ware, lamps! Really fun to check what’s available every day in... See more
It is very frustrating when you can't complete your order on the mobile app - paypal, ideal, or even credit cards always show up an error. Ideal button doesn't load up the bank app. When you go o... See more
Company replied
Website is not easy to navigate, no version in English, you put things in the basket as you open new pages but it does not save automatically and even if you refresh the page the items are not there.... See more
Great choice but discounts seem ´fake´. In many many cases, products are much cheaper outside the webisite. Just have a look on google before you buy. I have observed this plenty of times.... See more
Company replied
Very disappointed. Ordered a clothing rack on the 8th of March, expected to receive it last week and already sent a follow up mail as I haven't received it yet. I was really looking forward for this r... See more
Love Westwing. They have a fantastic website where it's always easy to find things. The range they offer is amazing and at a very good value. Ordered multiple things through them, light fixtures, vase... See more
Very beautiful items from Westwing; good quality and many times are well-priced. The service is great; good delivery and easy to make returns. A great interior designer service overall, highly recomme... See more
Cancelled my order without notifying me. Made me pay full price on an item I had voucher code for.
Company replied
westwing nederland is TOP in alle opzichten!
Great assortment
Company replied
Great Shopping experience
Company replied
Company details
Written by the company
Bij Westwing Club-Sales vind je zorgvuldig geselecteerde merken en producten tegen lage prijzen, plus dagelijks veel inspiratie en tips op het gebied van interieur! Bezoek Westwing Shop voor een groot aanbod van meubels & accessoires met snelle levertijden. Laat je inspireren op Westwing.nl, om je thuis nu nog mooier te maken!
Klantenservice
Written by the company
Contact info
Singel 512-2, 1017 AX, Amsterdam, Netherlands
- +31 (85) 8889079 (ma-vrij 9u-18u)
- klantenservice@westwing.nl
- westwing.nl
3.9
Great
14K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
Fantastic customer experience
Fantastic customer experience. Two items we ordered were not as we expected from the images, but the customer support handled the matter very professionally. They organised a pick up quickly and were very responsive. In addition, there was a small problem with the reimbursement and they fixed it immediately. This type of customer experience is what makes one trust a company and keep buying from them. Granit, the customer support agent, was very professional and kind. I really recommend the shop!
July 15, 2025
Unprompted review
Reply from Westwing Nederland
Beste klant,
Hartelijk dank dat je jouw ervaring met ons hebt gedeeld.
We zijn blij om te horen dat ons klantenserviceteam – en in het bijzonder onze collega Granit – je snel en professioneel heeft kunnen helpen, ondanks de aanvankelijke ongemakken. We werken elke dag hard om de best mogelijke service te bieden, en reacties zoals die van jou motiveren ons om voortdurend te blijven verbeteren.
Wij zijn je zeer dankbaar voor je vertrouwen en je aanbeveling, en hopen je als klant te mogen blijven verwelkomen.
Met vriendelijke groet,
Easy, reliable
I am a customer of Westwing for a while already and find it easy, reliable, and if there is a problem it is solved quickly.
July 10, 2025
Reply from Westwing Nederland
Dear customer,
Thank you very much for your trust and for taking the time to share your experience! We’re glad to hear that you value the ease and reliability of our service. Our team is constantly working to provide fast and effective solutions, and feedback like yours motivates us to keep improving.
Best regards,
I had a great experience with…
I had a great experience with Westwing’s customer service! Granit was incredibly helpful and handled my request quickly and efficiently. I really appreciated the fast response and professional support. Thank you for the excellent service!
June 19, 2025
Unprompted review
Reply from Westwing Nederland
Dear Daniela,
Thank you very much for your feedback! We’re very happy to hear that your experience with our customer service was so positive. Granit will be delighted to know that his support was appreciated. At Westwing, we strive every day to provide the best possible service, and comments like yours motivate us to keep improving. Thank you for placing your trust in us!
Best regards,
They don't take any responsibility
They don't take any responsibility.
Weswting arranged a pickup to return a couch we bought via PostNL Home. Unfortunately, the drivers left a deep scratch in our new wooden floors, which will leave permanent damage. When I called Westwing to complain, they didn't care and just told me I needed to take care of this myself with PostNL. They did not take any responsibility or empathise with the situation. Very bad service.
July 4, 2025
Unprompted review
Reply from Westwing Nederland
Dear Rutger,
We sincerely regret the inconvenience you experienced during the pickup of your order and fully understand your frustration regarding the damage caused to your home.
Please be informed that in cases where damage occurs during a delivery or pickup carried out by PostNL Home, it is essential that you contact us as soon as possible, so we can provide you with the PostNL contact. Therefore, you should contact PostNL by email to report the incident directly to them. within 48 hours of the incident. As the damage was caused by PostNL's team, they are the party responsible for handling such claims.
We have recently contacted you via email to share you PostNL contact, so you can proceed directly with PostNL. If you need any further clarification or assistance throughout the process, we will be happy to help.
We truly regret what happened and remain at your disposal for anything you may need.
Kind regards,
So far disappointing
So far disappointing. I have received three items in three deliveries.... and am awaiting seven more items. They might come in fifteen deliveries ?
July 3, 2025
Unprompted review
Reply from Westwing Nederland
Beste Nicolas,
Het spijt ons zeer dat uw ervaring met de levering niet aan uw verwachtingen heeft voldaan en wij bieden onze excuses aan voor eventuele ongemakken die de meerdere zendingen hebben veroorzaakt.
Graag leggen wij uit dat vanwege het volume en de afmetingen van de artikelen in uw bestelling — zoals de twee grote tapijten, de tuin tafel en de zes tuinstoelen die bijna gemonteerd worden geleverd — de producten in aparte pakketten worden verzonden om te garanderen dat ze in perfecte staat aankomen.
Graag maak ik van de gelegenheid gebruik om u te herinneren aan de mogelijkheid bij Westwing om te kiezen voor een duurzame, gecombineerde verzending. Met deze optie wachten wij totdat alle artikelen in ons magazijn zijn aangekomen, waarna wij uw volledige bestelling in zo min mogelijk pakketten versturen, rekening houdend met de levertijd van het artikel met de langste wachttijd. Deze optie dient tijdens het bestelproces te worden geselecteerd, omdat deze niet achteraf aangevraagd kan worden.
Indien consolidatie niet mogelijk is (bijvoorbeeld wanneer sommige producten rechtstreeks vanuit de fabrikant worden verzonden), verzenden wij de artikelen zo snel mogelijk afzonderlijk zodat u uw producten zo snel mogelijk ontvangt.
Wij danken u voor uw begrip en staan graag voor u klaar om eventuele vragen of opmerkingen te beantwoorden.
Met vriendelijke groet,
Customer service is very helpful and…
Customer service is very helpful and fast, even on the weekend.
Have few furniture pieces from them and so far, satisfied!
July 2, 2025
Unprompted review
Reply from Westwing Nederland
Dear customer,
Thank you very much for taking the time to share your experience. We are glad to hear that our customer service has been helpful and that you are satisfied with the furniture you purchased. We truly value your trust and remain at your disposal for any future needs.
Best regards.
We really love Westwing!
We really love Westwing! Everything we have ordered has arrived quickly and in perfect condition. The quality of the products is excellent.
June 10, 2025
Unprompted review
Reply from Westwing Nederland
Wat ontzettend leuk om te horen dat je zo tevreden bent over Westwing! We zijn blij dat je bestellingen snel en in perfecte staat zijn aangekomen en dat de kwaliteit van onze producten aan je verwachtingen voldoet.
We waarderen het enorm dat je de tijd hebt genomen om dit met ons te delen. Mocht je in de toekomst nog vragen of suggesties hebben, laat het ons gerust weten — we helpen je graag.
Veel plezier met je aankopen en tot de volgende keer op Westwing!
Wonderful brand with excelllent…
Wonderful brand with excelllent customer service! Thank you!
May 26, 2025
Unprompted review
Reply from Westwing Nederland
Thank you very much for your kind and positive review. We’re happy to hear that you are satisfied with our brand and customer service.
Feedback like yours motivates us to keep working with dedication to always offer the best possible experience.
Thank you for your trust.
Best regards,
Completely in shock with the costumor…
Completely in shock with the costumor service of westwing netherlands. Planning to buy some of the lamps. Since the article specifics are not explicit enough I tried to get in touch with costumor service. For 5 days on a roll waiting, calling, receiving false promises and even laughs but no measurements.
April 28, 2025
Unprompted review
Reply from Westwing Nederland
Beste Eva,
Dank voor je bericht. Het spijt me te horen dat je deze ervaring hebt gehad – dat is absoluut niet de service die wij nastreven bij Westwing Nederland.
Ik heb navraag gedaan bij mijn collega’s van de klantenservice en helaas hebben zij tot op heden geen reactie ontvangen van onze leverancier, ondanks herhaaldelijk contact. Tot gisteren zijn zij nog actief bezig geweest om de gevraagde specificaties boven water te krijgen.
Ik begrijp dat het wachten en het gebrek aan duidelijke communicatie erg frustrerend moet zijn, zeker wanneer je graag een aankoop wilde doen. Mijn oprechte excuses daarvoor.
Ik ga dit nu persoonlijk verder oppakken en ervoor zorgen dat je alsnog snel en correct wordt geholpen. Ik kom hier zo snel mogelijk bij je op terug.
unassembled expensive dressoir
It said that the dressoir would be assembled delivered but after seeing 2 boxes, it's like an IKEA dressoir which I have to assemble myself (more then 100 screws). After complaining, they only reimbursed me for €50 which I believe is rather low. I could also return but re-packing was even more hassle. Looking at the price I believe they should assembled it and €50 is really a laugh looking at the time (2 people for at least 2 hours) it took to assemble it. Honestly I will never buy from them with this service as prices are too high for what you get.
April 5, 2025
Unprompted review
Reply from Westwing Nederland
Dear Birgit,
Thank you for your feedback and for sharing your experience. I completely understand your disappointment that the dresser was not delivered assembled as expected. It was indeed incorrectly stated on our website that the product would be delivered and you only need to assemble the legs of the dressior. However, it was indicated that the product would be space-saving, meaning it is flat-packed and requires assembly.
Regarding the €50 reimbursement, I understand that you feel this amount is too low given the time and effort it took to assemble the dresser. I will review your ticket again and do my best to find an appropriate solution for you.
Once again, I apologize for the inconvenience, and I appreciate your patience in this matter. We hope to provide you with better service in the future.
Weeks waiting for refund…
After receiving the item order I decided I wanted to return it. It seems this head a big fuss as I had to go 3 times to the post office since Westwing couldn’t provide a return labels. After sorting that out and sending back the product, it’s already been three weeks that I’m waiting for the refund. Every time I message the customer service a very nice reply comes immediately saying they had issues in their system b ur the refund is processed and will arrive within 3-5 working days. I’m still messaging and requesting the refund as this doesn’t seem to end…
February 21, 2025
Unprompted review
Reply from Westwing Nederland
Hello Manuel,
I am truly sorry for everything that has happened, first with the return and now with the refund. I understand how frustrating this must be for you.
I want to let you know that we’ve already contacted the finance department and have requested the refund, as it should have already been processed. I’ve replied to your last email and I will keep an eye on your case. As soon as I have any updates, I will inform you through that same email.
I sincerely apologize once again for the inconvenience, and I’m really sorry for the poor experience you’ve had.
I greatly appreciate your patience,
Kind regards
Reply from Westwing Nederland
Dear Steve,
Thank you for your feedback and your rating!
Best regards,
Amazing customer experience
Amazing customer experience.
At first, it was very difficult to deal with them, and there were condescending emails written towards me, but it was eventually taken care of and we had our items delivered in the most perfect condition possible. I cannot argue with the quality of their products and the aesthetics to them, truly a remarkable experience. It also helps that they deliver most things almost entirely finished, so you don't have to go through agonizing hours of building a complicated and boring lego piece.
Special thanks to Valon and Mentor from the customer support team, for their dedicated help.
January 24, 2025
Unprompted review
Reply from Westwing Nederland
Dear Anil,
Thank you so much for sharing your experience with us!
We're glad to hear that, despite the initial challenges, we were able to help you and deliver your items in perfect condition. We always strive to provide highquality products with an easy and enjoyable experience, so it’s wonderful to know that you appreciated the finished product and the effort we put into customer support.
Your feedback will certainly be passed along to the agents who helped you. We hope your future experiences with us are just as enjoyable!
Best regards,
Scammer. You don't receive your order nor your refund
I have ordered cushions for my couch in Nov 2024. They didn't proceed with shippment for a few days so I just cancelled the order. The cancellation confirmation states that I will get refund within a few days but guess what, it is now in mid Jan 2025 and they still didn't refund. So they don't deliver your order and also don't give your money back. This website is a scam.
January 21, 2025
Unprompted review
Reply from Westwing Nederland
Beste klant,
I am truly sorry for what is happening with the refund of your order. We are currently experiencing a technical issue with our system that has caused an unexpected delay in processing some refunds, including yours. Please be assured that we are actively working to resolve this matter, and your refund will be processed as soon as possible. We understand your frustration and appreciate your patience and understanding as we work to correct this issue. We will update you as soon as we have news through email.
Best regards,
Do not order with this company!
Do not order with this company! They don't ship the product as you asked for, and when you call them, they keep sending you to another person but no one can help.
December 16, 2024
Unprompted review
Reply from Westwing Nederland
Hello Wouter,
Please, can you provide us with the order number? This way, we will be able to review what happened and assist you.
Thank you.
The return policy is awful
The return policy is not full, they ask to put inside return slip, but you can't find it ANYWHERE and also CS doesn't response for weeks! so annoying and frustrating!
Order number: 118945
Return number: 1865140
December 9, 2024
Unprompted review
Reply from Westwing Nederland
Dear Katerina,
We deeply apologize for the confusion and frustration you have experienced. We would like to inform you that there is no need to include any return slip inside the box when processing returns. What we ask for is, if possible, to enclose a short note with the ordernumber + items in the package. We regret not providing you with the correct information when you initially reached out to us and not having clarified this to you.
Thank you for your feedback. We will review our return policy to ensure it is clearer and prevents situations like the one you described.
Best regards,
Wish I could give a 0-star
Wish I could give a 0-star.
After 2 months they finally closed my complaint, which could have easily be closed within a week. They blame it to technical systems but there service desk is a big mess. They don't communicate and are uncapable to solve any issue by themselves.
Now they promised me to pay me back my money already two weeks ago, still no money, no communication, nothing.
I want my money back!!!
November 20, 2024
Unprompted review
Reply from Westwing Nederland
I am really sorry for this bad experience! I am personally on it!
Bad quality
I bought a duvet cover from the website, the color was beautiful but unfortunately the quality of the 100% cotton is very bad!! I paid 80€ (a part the cover of the pillow) for “sandpaper” even after washing I spent half hour to try to make it smooth but I worked almost for nothing! I’m sorry but was money wasted!
November 1, 2024
Unprompted review
Reply from Westwing Nederland
I'm really sorry to hear about your experience with the duvet cover. It's disappointing to spend money on something that doesn't meet your expectations, especially regarding the quality. We strive to offer high-quality products, and your feedback is important to us. I’ll make sure your concerns are passed along to our team, and we will work on improving the quality. We sincerely apologize for the inconvenience. Thank you for sharing your experience.
Why isn’t there 0 star??
Why isn’t there 0 star??
Our bed broke after 8 months completely collapsed obviously due to poor manufacturing.
Westwing are ignoring me not collecting it or refunding me absolute joke
The worst services I’ve experienced in NL
November 13, 2024
Unprompted review
Reply from Westwing Nederland
Dear E Sawkins,
We are sorry that you have to wait so long to have a final resolution to your request. As you may know, we have made a significant design change in our website, that also has affected us internally. We had a significant increase of contacts from our customer because of the new design and we were also slower answering them because of our new system.
That combination ended up with a bigger queue of request that we had anticipated. That's why we were slower than usual to give you a proper answer.
The CC Team has told us that the bed has a pick up appointment for us to refund it. Please if there is any problem with the rest of the process, let us know.
Thank you very much for your patience and understanding.
Never received my order and only half refund
I placed an order on westwing NL on October 8th, but as of November 1st, I still haven’t received it. I’ve reached out several times via phone, email, and Instagram with no effective response.
Your team advised me to contact PostNL, but they confirmed they never received the package. When I called back, I was told only to “wait patiently” without any clear plan for resolving the issue. This has been incredibly frustrating, as I have no clarity on the status of my order.
They refunded half of the money on November 8, a month later, and I am still waiting for the other half as of today, November 18. It has been 10 days with no update.
This was the worst customer experience I've ever had.
October 8, 2024
Unprompted review
Reply from Westwing Nederland
Dear Milena,
I am really sorry for the inconvenience. I have refunded the amount for your order. You will receive it in 8 working days!
Again we are really sorry for the inconvenience.
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