Berge & Meer Reviews 6,888

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Company details

  1. Tour Operator
  2. Cruise Line Company
  3. Cultural Tours Provider
  4. Tour Agency
  5. Travel Agency

Written by the company

Berge & Meer wurde 1978 in Rengsdorf im Westerwald gegründet. Viele Millionen Kunden haben seitdem ihren Urlaub mit Deutschlands führendem Reise-Direktanbieter verbracht. Heute bietet der Spezialist für Rund- und Erlebnisreisen sowie Kreuzfahrten mehr als 1500 Reisen in über 140 Länder an.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Be wary of this company!

Be aware! I was contacted by someone called 'Henry' claiming to work for Berge & Meer as I was looking for remote work. He sent me many nonsense messages and would not respond to my questions about what the job actually involved (I believe it was basically leaving reviews for tourist attractions for places I haven't actually been to).
Eventually the messages became very abusive with Henry using very unprofessional language.
I have tried reaching out to both the recruitment agency and Berge & Meer but have had no response. I really hope no one else goes through what I experienced yesterday.
Follow up: I have emailed Berge & Meer at the address given in the response to fully explain the details of my awful experience but have had no reply. I have even emailed the CEO, again no reply.

November 6, 2024
Unprompted review
Berge & Meer logo

Reply from Berge & Meer

To whom it concerns at Rigg House Co,

Thank you for your feedback. Your company, an alleged employee named "Henry" and the facts described are completely unknown to us. We would be happy to initiate an investigation. Please send any relevant information to us at service@berge-meer.de.

Yours sincerely
Annick Mann, Berge & Meer-Serviceteam


****
Dear Alice,
Thank you for your reply. We were surprised to hear that someone seems to want to discredit our company. As already mentioned, there is no employee named "Henry" in our company and we have not commissioned a recruitment agency. Due to the lack of clarity, we have asked you for any relevant information. We would like to get in touch with you personally. You will find more information in our e-mail.

Kind regards
Wilma Peter, Berge & Meer-Serviceteam

Rated 5 out of 5 stars
Verified

Super Support

September 30, 2024
Berge & Meer logo

Reply from Berge & Meer

Lieber Herr Vogler,

vielen Dank für die tolle Bewertung! Wir freuen uns, dass Sie mit dem Buchungsprozess und der Beratung Ihrer Reise zufrieden waren.

Freundliche Grüße
Wilma Peter, Berge & Meer Serviceteam

Rated 5 out of 5 stars
Verified

Top Organisation

Top Organisation

July 14, 2024
Berge & Meer logo

Reply from Berge & Meer

Lieber Herr Liebold,

vielen Dank für diese tolle Bewertung! Es freut uns sehr, dass Sie mit Ihrem Aufenthalt im Berner Oberland zufrieden waren.

Freundliche Grüße
Wilma Peter, Berge & Meer Serviceteam

Rated 5 out of 5 stars
Verified

Super Organisation

May 18, 2024
Berge & Meer logo

Reply from Berge & Meer

Lieber Schützenverein S.,

herzlichen Dank für Ihre gute Bewertung. Schön, dass Sie mit unserer Organisation rundum zufrieden sind!

Freundliche Grüße
Lucie Koch, Berge & Meer Serviceteam

Rated 5 out of 5 stars
Verified
Berge & Meer logo

Reply from Berge & Meer

Lieber Herbert,

herzlichen Dank für Ihre tolle Bewertung! Wir freuen uns, dass die Radreise Südtirol & Venetien zur Ihrer vollsten Zufriedenheit verlaufen ist. Das schöne Lob geben wir gerne an unseren Partner weiter.

Freundliche Grüße
Isabella Voss, Berge & Meer Serviceteam

Rated 5 out of 5 stars
Verified

Nettes Team am Telefon

Nettes Team am Telefon

April 22, 2024
Berge & Meer logo

Reply from Berge & Meer

Lieber Dirk K.,

vielen Dank für Ihre Rückmeldung und die gute Bewertung.

Freundliche Grüße
Jasmin Belker, Berge & Meer-Serviceteam

Rated 5 out of 5 stars
Verified

Top Organisation

Top Organisation, Reiseleiter war spitze, prima Hotels.

March 20, 2024
Berge & Meer logo

Reply from Berge & Meer

Liebe Frau Wietzke,

herzlichen Dank für Ihre Rückmeldung und die positive Bewertung.
Wir legen großen Wert auf die Zufriedenheit unserer Kunden und freuen uns, dass wir Sie mit unserem Angebot beeindrucken konnten.


Freundliche Grüße
Lucie Koch, Berge & Meer-Serviceteam

Rated 4 out of 5 stars
Verified

funktionelle Website

übersichtliche, funktionelle Website

January 30, 2024
Berge & Meer logo

Reply from Berge & Meer

Liebe/r XY,

vielen Dank für Ihre positive Rückmeldung und die gute Bewertung.

Freundliche Grüße
Elke Becker, Berge & Meer-Serviceteam

Rated 4 out of 5 stars
Verified

war alles in Ordnung

November 26, 2023
Berge & Meer logo

Reply from Berge & Meer

Lieber Herr Ruehle,

schön zu hören, dass Sie rundum zufrieden waren. Herzlichen Dank für die positive Bewertung.

Freundliche Grüße
Sandy Klein, Berge & Meer-Serviceteam

Rated 4 out of 5 stars
Verified

Sevice

Sevice, Reiseunterlagen waren top.

November 7, 2023
Berge & Meer logo

Reply from Berge & Meer

Liebe Brigitte,

wir freuen uns über Ihre gute Bewertung und dass Sie mit uns rundum zufrieden sind. Wir hoffen, dass Sie viele schöne Erinnerungen an den Bodensee von Ihrer Reise mitnehmen konnten. Vielen Dank für Ihre Rückmeldung!

Freundliche Grüße
Isabella Voss, Berge & Meer-Serviceteam

Rated 4 out of 5 stars
Verified

Paula

L
Kljkuopnvfeds

October 20, 2023
Berge & Meer logo

Reply from Berge & Meer

Liebe Heidi,

vielen Dank für Ihre gute Bewertung. Über nähere Information würden wir uns freuen.

Freundliche Grüße
Jasmin Bell, Berge & Meer-Serviceteam

Rated 5 out of 5 stars
Verified

Gute Organisation

Gute Organisation, alles hat gut geklappt, Hotelas waren super

July 21, 2023
Berge & Meer logo

Reply from Berge & Meer

Lieber Herr Herrmanns,

es freut uns zu hören, dass Ihnen die Wanderreise in Österreich so zufrieden waren.
Vielen Dank für die tolle Bewertung.

Freundliche Grüße
Sandy Klein, Berge & Meer-Serviceteam

Rated 2 out of 5 stars
Verified

Dear all,

Dear all,

I received your email today for our feedback on your services. Thanks for asking. Our trip to Turkey was very good at the beginning. We have good hotel, good tour guide but the last 2 days in Antalya, we have really terrible hotels. It is damaged, very dirty, smell terrible so we could not stay in but there was no more room to change so 3 people of our family have to stay in 1 small room although it should be 4 star hotel and we have paid extra for 1 single room.

Please find below some photos from our rooms. The first ones from the first hotel room, the last 2 photos were from second hotel room. The bathtub is so old so they painted white, it did not look better but terrible smell and poisoned so that we could not breath.

These hotel rooms are not 4 star hotel rooms that we have paid for. I have not uploaded my feedbacks but look for the your reply for the hotel problem.

Thank you and look to hearing from you soon.

Best regards,
Hoa Kieu
P.s I could not load the photos.

May 31, 2023
Berge & Meer logo

Reply from Berge & Meer

Dear Mr. Hoa,

thank you very much for your direct response! We regret that you've been not satisfied with two of our hotels during rhe roundtrip. We will send your feedback to our customer service for further processing.

Best regards
Nina Meyer, Berge & Meer-Serviceteam

Rated 5 out of 5 stars

travelling with Berge & Meer

In August we traveled to South Africa and Mauritius via Berge & Meer. We had an awesome time with many cool experiences also because of our great guide Johanna, who knows the area around Krueger National Park very well. Thank you so much for this unbelievable time!

August 24, 2019
Unprompted review
Berge & Meer logo

Reply from Berge & Meer

Dear Guenter,
thank you very much for your feedback. We're glad you had a great time.
We are happy to pass on your praise to the appropriate people.
Best regards
Yannick, Berge & Meer-Social Media-Team

Rated 2 out of 5 stars

I don't share the other reviewers…

I don't share the other reviewers enthousiasm. Berge & Meer are not well informed about the tours they offer, because they buy them from other companies. In case of trouble you are asked to revert to the local agency which is not good service to me.

February 14, 2018
Unprompted review
Show reviews in all languages. (6,888 reviews)

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