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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the customer service, highlighting the helpfulness and clear instructions provided by representatives. Consumers mention receiving prompt responses and support when addressing their questions or concerns about returns. Some customers were pleased with the company's willingness to send free replacements for damaged parts, further enhancing their satisfaction. However, experiences appear to vary significantly across different areas. While some reviewers praise the quality and value of the products, others express concerns about certain aspects. The delivery service and response times are also inconsistent, with some customers experiencing delays. Overall, opinions on product quality and performance seem to be mixed.

Based on these reviews

Rated 3 out of 5 stars
Verified

I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more

Rated 4 out of 5 stars
Verified

Received your replacement for the missing remote of my PDA7BU, but I was charged a total of 7.16€ for VAT in Spaninsh customs. Maybe you should have declared it as a Sample of non-commercial vale, or... See more

Rated 3 out of 5 stars
Verified

The complication and level of data and requirements to redeem the included offer for a FREE gift, was unacceptable and unclear. This is a blatant data grab. Product was UN impressive for the level o... See more

Company replied

Rated 4 out of 5 stars
Verified

Got this receiver for out in my barn. Works great. I took away a stat because Pyle uses USPS for delivery. As usual it took 4 days longer than original delivery date. USPS is the slowest delivery serv... See more

Rated 2 out of 5 stars

I bought a pair of active passive Bluetooth outdoor speakers. Very easy to hook up and fantastic sound. However, about two weeks after the warranty expired , the passive speaker died. I spoke to cust... See more

Company replied

Rated 5 out of 5 stars
Verified

The product came in good shape and is as advertised, sturdy, like all Pyle products I've owned are. The delivery was quick with no problems. Thanks.

Rated 5 out of 5 stars
Verified

I definitely didn’t measure my ceiling correctly and had to order more extensions, but now that I have it correctly set up it feels strong and safe and I think I’m very happy with it! The site was eas... See more

Rated 5 out of 5 stars
Verified

I was looking to purchase a Megaphone/Bullhorn to use at events. After looking at several options, I chose to purchase the Pyle 100W Megaphone Bullhorn. I recently had the opportunity to use it and i... See more

Rated 5 out of 5 stars
Verified

Ordering was very easy. Product information was detailed. I was pleasantly surprised at the short delivery time.

Rated 5 out of 5 stars
Verified

Replacing a Fosgate Amp in the golfcart with a blutooth compatible amp. The Pyle marine has the same wattage, very similar wiring layout so used the same connections, and the sound is just as good th... See more

Rated 5 out of 5 stars

I received a PPHP1249KT Active and Passive PA System Kit. The sound quality is great when you team this up with something other than the mic included. I have a Tonor TW820 Wireless Microphone and it... See more

Rated 5 out of 5 stars
Verified

Arrived on time and packaged well. I didnt purchase the most expensive microphone stands and the microphone holders are clips which are poor quality and the springs came out when I was assembling th... See more

Rated 5 out of 5 stars
Verified

With Pyle, a human will answer your question or help you out—no searching fruitlessly through web sites or trying to get a chatbot to understand what you are even asking. Much appreciated!

Rated 5 out of 5 stars
Verified

I purchased an amp directly from Pyle, it arrived with some damage. After contacting Pyle I have had excellent response and support, answering any questions about returns etc. Good job Pyle, that’s ho... See more

Rated 5 out of 5 stars
Verified

The product has been great! We purchased the product a year ago to replace an outdated receiver. It's suited our needs well. Easy to use and provides great sound. When we purchased the product there w... See more

Rated 5 out of 5 stars
Verified

As Described. Excellent Value. User friendly. I haven’t used all the features yet and I’m very happy. Built in fan was the main reason I purchased a Pyle product. Living in Concord, California... See more

Rated 5 out of 5 stars
Verified

Inside the packing of the Pyle Amp I purchased was an offer for a free microphone with my proof of purchase notification. True to their word I received a very nice mic as a gift. At their price point... See more

Rated 2 out of 5 stars

I travel frequently but am based in India. I purchased a Pyle megaphone, expecting solid performance, but it didn’t meet my expectations. When I reached out to their customer support for assistance, I... See more

Company replied

Rated 5 out of 5 stars
Verified

The rep who assisted me understood my problem and gave clear instructions as to what to do. He moved the process along quickly. My only complaint was that it was shipped very slowly and I would have l... See more

Rated 5 out of 5 stars
Verified

Purchased an RV toilet for significantly less than everywhere else. It shipped fast, is a perfect fit and is well made. I would recomment Pyle to anyone

Rated 5 out of 5 stars
Verified

My speaker messed up. I bought it this past November. I sent a message to Pyle asking for a piece replacement. They mentioned they didn't have one but would send me a new speaker instead. Arrived with... See more

Rated 5 out of 5 stars
Verified

Got exactly what I needed. Works perfectly. The only issue I experienced was that it was discoverable on Bluetooth under a different name than was mentioned in the instructions. I eventually foun... See more

Rated 5 out of 5 stars
Verified

I'm in the early stages of starting my own fitness company, had some packaging issues and the customer service took incredibly good care to fix the issue. We can't wait to expand with Apollo and Pyl... See more

Rated 2 out of 5 stars
Verified

Pyle's customer service system is very poor. Though Louie did an excellent job of communicating with me, the fact that the order couldn't be canceled because it was "in process" despite not being act... See more

Company replied

Rated 2 out of 5 stars
Verified

Have used Pyle Audio equipment for several years and like the product. Due to a recent microphone failure we needed to purchase another system. I called Pyle customer support with a couple of compatib... See more

Company replied

Rated 5 out of 5 stars
Verified

I was able to manage the website easily and efficiently. The ordering process was simple. The product arrived on time, well packaged, with no problems or damage.

Rated 5 out of 5 stars

Hi, hello everyone! it's about an heavy duty keyboard stand pkst48 The build quality is good! A little thought went into the assembly, but it makes sense! The assembly is intuitive and actually... See more

Rated 5 out of 5 stars
Verified

Purchased a 4-mode portable AC. The unit works fantastically for the area. One of the casters broke during shipment. I contacted customer service, and they replaced the caster. I'm incredibly happ... See more

Rated 5 out of 5 stars
Verified

I was able to shop rather quickly. I had wanted a black component and spoke to a representative but was unable to get them to understand and fine me one so I opted for the white.

Rated 5 out of 5 stars
Verified

I received the part I needed in a reasonable amount of time and I installed it with little effort. the crew at Pyle Audio were very accommodating and helpful. I would do business with them again wit... See more

Rated 2 out of 5 stars
Verified

When placing my order, it was not clear that my order was placed; therefore, I ordered 3 of these before I realized what was going on. When placing my order I received a splash screen that said my ord... See more

Company replied

Rated 5 out of 5 stars
Verified

While our first towel and blanket warmer didn’t work on delivery, the customer service to recover the situation was top notch. We had a warranty replacement sent out within a week and it’s working gre... See more

Rated 4 out of 5 stars
Verified

The seat doesn’t appear to be as large as the picture. The chair itself is ok but the built in guitar stand is not dependable for me guitars as they are expensive. It felt like it the neck would slid... See more

Rated 5 out of 5 stars
Verified

NutriChef has customer satisfaction down to a science. I received 2 sets for a birthday gift in 2023. One is a set of cookware, and the other is a bakeware kit. When I registered for the com... See more

Rated 5 out of 5 stars
Verified

After submitting my claim form and following up on the status of my claim, they immediately apologized for the delay and delivered a replacement AC unit within five days. The new unit works terrific.... See more

Rated 5 out of 5 stars
Verified

Good quality at an affordable price. Great for gifting or for personal use. Would recommend Pyle Audio to anyone.

Rated 5 out of 5 stars
Verified

The shredder/slicer blade broke on my Nutrichef P8 food processor. I contacted the company and they agreed to send me a free replacement! I'm very happy with their customer service, Mary was very help... See more

Rated 2 out of 5 stars

We got the speakers timely. However we needed to exchange for smaller size. We emailed 3x and also chatted-but no response. No phone to contact them. Disappointing!

Company replied

Rated 4 out of 5 stars
Verified

It has great sound. The flip out works very good. The touchscreen is very nice. The different colors but every time I get in the car, I have to put it on Bluetooth manually and then when it comes on,... See more

Rated 3 out of 5 stars
Verified

The guitar was nice for the price, what I didn't like was there's only one knob for the strap, not one by the neck. Tying the front strap on the neck is ridiculous. Would it have cost that much more t... See more

Rated 4 out of 5 stars
Verified

Haven't had time to hook it up yet , but I bought 2. One I'm using and the other i bought for a friend who wanted one. Both got here within a week. But the shipping could use work due to both boxes be... See more

Rated 5 out of 5 stars
Verified

Very good experience. On time delivery. Easy setup. Sounds great in my shop. Plan to add more devices in the future.

Rated 5 out of 5 stars
Verified

Terrific little amp. Bluetooth hook-up is fast. Plenty of power in a really small package. Shipping was fast, too.

Rated 5 out of 5 stars
Verified

I used the chat on the website. It gave me the information I needed in order to order the adapter for the speakers that we inherited upon the purchase of a lake house. I also used the contact email... See more

Rated 5 out of 5 stars
Verified

Took a while to get there maybe about 2 weeks but the product was awesome and couldn't beat the price

Rated 2 out of 5 stars
Verified

The United States does not have a floor flange kit for this brand of toilet 🚽 so I had to send it back.

Company replied

Rated 5 out of 5 stars
Verified

Thank you all.. pretty fast service as promised I appreciate you all being American company but do not appreciate the Chinese product but the product works fine thank you

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Company details

  1. Electronics Store
  2. Electronics Company
  3. Hi-fi shop
  4. Home Audio Store

Written by the company

Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.


Contact info

3.5

Average

TrustScore 3.5 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Possibly the poorest support I've encountered thus far

Bought a PPHP844B Wireless BT Loudspeaker with built in rechargeable battery.

Out of the box, the sound is very tinny and needs alteration, fortunately there is an EQ button, unfortunately there are no instructions on how to activate and change the settings.

Contacted their support online to wait for nearly 30 minutes to not get a response,

A poor enquiries website, which roughly every three minutes insisted I verified myself as human! Whilst I appreciate that I, like so many extra terrestrials, change our physical state frequently, we normally stay in one or the other for a minimum of 20 minutes...

Poor quality product (so far, I am happy to be proven wrong).

Not my first dalliance with US support offerings, but by far the worst so far.

December 5, 2025
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Liam,

Thank you for sharing your feedback. We’re sorry to hear that your first experience with the PPHP844B speaker and our support system wasn’t smooth. The sound shouldn’t feel overly tinny out of the box, and we understand how frustrating it is when chat doesn’t connect and website verification interrupts the process.

Regarding the EQ feature, pressing the EQ button cycles through preset sound modes, and each press will adjust the audio automatically. We also provide manuals on all product pages, and you can find the manual for your speaker here: http://manuals.pyleusa.com/PDF/PPHP844B.pdf

If you’d like help fine-tuning the sound or confirming the unit is working properly, please reach out to support@pyleusa.com or call (718) 535-1800 and we’ll be happy to assist.

We appreciate the feedback and the opportunity to improve your experience.

Rated 5 out of 5 stars
Verified

Great experience.

Ordering was very easy. Product information was detailed. I was pleasantly surprised at the short delivery time.

November 24, 2025
Rated 5 out of 5 stars
Verified

Excellent product

The product came in good shape and is as advertised, sturdy, like all Pyle products I've owned are. The delivery was quick with no problems. Thanks.

November 24, 2025
Rated 1 out of 5 stars
Verified

I WANT MY FULL REFUND.

October 27, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Joseph,

We’re sorry to hear about your experience. One of our agents will be reaching out to you shortly via the phone number associated with your order to ensure this is resolved as quickly as possible.

If you need immediate assistance, feel free to reach out to us at support@pyleusa.com or call 1-718-535-1800 with your order details, and we’ll do our best to assist you promptly.

Thank you for your feedback

Rated 1 out of 5 stars

Bought a reciever from this company and…

Bought a reciever from this company and the mics quit working they no longer have the mics so you have to purchase a new reciever I don’t recommend this company at all and it takes them weeks to get back to you

November 7, 2025
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Victor,

We’re sorry to hear about the issue with your receiver and the experience you had with our support team. We understand how frustrating it can be when a product doesn’t perform as expected and replacement parts are not readily available.

While some older or discontinued models may have limited mic availability, we always aim to provide alternative solutions or upgrade options whenever possible.

Please reach out to us at support@pyleusa.com or call 1-718-535-1800 with your order details, and we’ll do our best to assist you promptly.

Thank you for your feedback, it helps us improve both our products and customer experience.

Rated 5 out of 5 stars
Verified

Seems great!

I definitely didn’t measure my ceiling correctly and had to order more extensions, but now that I have it correctly set up it feels strong and safe and I think I’m very happy with it! The site was easy to use and had great prices! It was easy to set up and came in a nice small box that was easy to carry!

October 16, 2025
Rated 1 out of 5 stars
Verified

The cost to return the product was half…

The cost to return the product was half of what is cost the unit was alittle over 200.00 dollars, and it cost me 100.00 to ship it back because I can not use it.
That is extremely bad business and at this point I will never recommend your store, unless you make it right.

October 27, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Scott,

We’re truly sorry to hear about your return experience and understand your frustration with the cost. We always aim to make the return process as fair and smooth as possible.

Unfortunately, we don’t have control over return shipping rates, especially for heavier items. In this case, you returned a portable AC unit, weighing 52 lb and can incur high shipping costs depending on the carrier and your location. That said, we’d still like to review your case and see how we can help.

Please contact us at support@pyleusa.com or call 1-718-535-1800 with your order details. We’ll do our best to make this right.

Thank you for your feedback and for giving us the opportunity to improve.

Rated 1 out of 5 stars
Verified

Device arrived damaged

Device arrived damaged. Discovered when taken out of factory box.

October 27, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Walter,

We’re very sorry to hear that your device arrived damaged. That’s absolutely not the experience we want for our customers.

Please contact our support team at support@pyleusa.com or call us at 1-718-535-1800 with your order number and a photo of the damage. We’ll work quickly to resolve the issue with a replacement or refund.

Thanks for bringing this to our attention and again, we apologize for the inconvenience.

Rated 1 out of 5 stars
Verified

Trying to get form is difficult

Trying to get form is difficult - COVER MY MEDS never works for this office and we refuse to use it

October 27, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Mary,

It looks like this review may have been intended for a different company or service, as we are not affiliated with CoverMyMeds or any medical office.

If you need assistance with a PyleUSA product or order, feel free to reach out to us at support@pyleusa.com or call 1-718-535-1800 We’re happy to help.

Rated 2 out of 5 stars
Verified

The United States does not have a floor…

The United States does not have a floor flange kit for this brand of toilet 🚽 so I had to send it back.

October 17, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Deborah,

Thank you for your feedback, and we’re sorry to hear that the floor flange kit wasn’t compatible with your setup.

We understand how frustrating that can be, and we appreciate you giving the product a try. Our team is always working to improve compatibility details and provide better guidance during the shopping experience.

If there’s anything we can do to help or if you have any questions about future purchases, feel free to reach out to us at support@pyleusa.com or call 1-718-535-1800.

Rated 5 out of 5 stars
Verified

American Company ..Chinese made

Thank you all.. pretty fast service as promised I appreciate you all being American company but do not appreciate the Chinese product but the product works fine thank you

October 22, 2025
Rated 1 out of 5 stars
Verified

Products that work new out of box still wilnot work and need a new one or money back ....

The radio will not work new out of box I need a new one or a refund all I got now is a pretty paper weight when txt support thay wanted to charge me a membership fee I don't want to be a member ...I need the product to work so I need a new one sent or a refund I will not except anything less very disappointed the way it is now

October 20, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Ron,

We’re really sorry to hear that your product didn’t work right out of the box, that’s definitely not the experience we want for our customers.

You should never have to pay any kind of membership fee to receive support or warranty service. We’d like to look into this right away and make it right for you, whether that’s a replacement or a refund.

Please contact our support team directly at support@pyleusa.com or call us at 1-718-535-1800 with your order number. We’ll prioritize your case and work toward a quick resolution.

Thank you for bringing this to our attention and again, we apologize for the frustration.

Rated 1 out of 5 stars
Verified

I installed it and it’s not working

I installed it and it’s not working. Sent the email to the customer service no reply.

October 22, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Mike,

We’re sorry to hear that your product isn’t working as expected, and we apologize for the delay in response from our support team.

We’d like to help resolve this as quickly as possible. Please email us at support@pyleusa.com or call us directly at 1-718-535-1800 with your order number, and we’ll make sure your issue gets the attention it deserves.

Thank you for your patience, and we appreciate the opportunity to make this right.

Rated 3 out of 5 stars
Verified

The guitar was nice for the price but...

The guitar was nice for the price, what I didn't like was there's only one knob for the strap, not one by the neck. Tying the front strap on the neck is ridiculous. Would it have cost that much more to just add one. The strap was very flimsy also.

October 20, 2025

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