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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality and durability of the equipment, highlighting that products often perform as advertised. Many consumers have had positive experiences with grow tents and lighting systems, noting their effectiveness and ease of use. People also value the comprehensive manuals provided, which offer clear and user-friendly instructions for setting up and using the equipment. However, some reviewers report mixed experiences with the business. While some customers praise the responsiveness and helpfulness of the support team, others express frustration with slow response times and difficulties in resolving issues. Some consumers have reported problems with product malfunctions, such as fans ceasing to oscillate or power supplies failing. There are also a few reports of dissatisfaction with the handling of warranty claims.

Based on these reviews

Rated 4 out of 5 stars

Very prompt when I had an issue. Quick delivery but to my neighbor. Finding specific products sometimes laborious as paging thru choices is slow. Despite this you still stand above other lighting comp... See more

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Rated 4 out of 5 stars

Purchased the 2x4 complete grow setup in 5/2024, quality and sturdiness of the product is AWESOME - no regrets, however... - my controller crapped out in less than a year (11/24), they sent a... See more

Rated 2 out of 5 stars

Almost exactly a year ago I ordered a grow kit from Spider Farmer. The first thing to fail was an oscillating clip fan (stopped oscillating), followed shortly after that by the 6 inch line fan (mass... See more

Rated 5 out of 5 stars

I’ve got several Spider Farmer products – a heat mat, grow light, exhaust fan with carbon filter, and two circulation fans (an older and a newer model). I’m really happy with everything except the o... See more

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Rated 5 out of 5 stars

⸻ I ordered two fans from Spider Farmer, and after several months one of them stopped working. Their customer service was excellent and replaced it quickly without any hassle. I’m very satisfied... See more

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Rated 5 out of 5 stars

Hi everyone, The company is a real deal. First of all I am satisified with the delivery time, product quality is legendary and the support is really TOP AROUND. The support is the most important... See more

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Rated 5 out of 5 stars

I ordered the 3x3x6 complete pro kit with Sf 2000 pro and I couldn’t be happier. I received tracking within 48 hours. Everything delivered in about 10 days. Quick helpful and responsive customer servi... See more

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Rated 5 out of 5 stars

I purchased a few things from this company and everything worked. Everything was as described. I did not need customer service other than to provide feedback and they reached back in a very timely ma... See more

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Rated 5 out of 5 stars

Their customer service is awesome! I had an issue with the light and Ella helped me assess the problem and get replacement parts quickly. I think spider farmer has some of the best products on the mar... See more

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Rated 5 out of 5 stars

Spider farmer is an amazing company with amazing products and also amazing prices. Amazing grow equipment for all levels, beginners and advanced growers Service is great thanks and I wouldn’t choose a... See more

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Rated 5 out of 5 stars

Came highly recommended. Couldn't agree more with the quality, material, and overall smoothness of having a setup that can pretty much handle itself. Had a minor issue with an order but with some expl... See more

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Rated 5 out of 5 stars

Reported problem with SF-4000 unit that was 16 months old. After verifying my problem with a quick video I sent them $20.00 and they shipped me a complete LED driver. Installation was simple howev... See more

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Rated 5 out of 5 stars

Support was very helpful with my issue. I had to send a video of the problem so they could give me the proper solution. Turns out I had an equipment malfunction and they processed me getting a replac... See more

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Rated 5 out of 5 stars

I had an issue with the driver on my Spider Farmer G8600 Grow Light, and thanks to Ella and Gloria, it was one of the smoothest customer service experiences I’ve ever had. They were professional... See more

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Rated 5 out of 5 stars

Customer support was just great. I had some question and also some modifications which I would have liked to be applied and CS has guided me through the whole ordering process. Replies were correct an... See more

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Rated 5 out of 5 stars

Ive tried other brands, but none compare to Spiderfarmers!!! After trouble with other brands, I switch to Spider Farmer and is 100% satisfied. The Tent, light, inline fan, fans, the wifi temp controll... See more

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Rated 5 out of 5 stars

I love my Spider Farmer 2x2 full grow tent kit it’s still working perfectly fine after almost nearly 2 yrs. I’ll highly recommend their products to any new or experienced growers who want to start ga... See more

Rated 5 out of 5 stars

I’ve had a great experience with Spider Farmer. I just bought a SE1200w light, with there GGS smart controller, 6 inch fan with carbon-filter and smart controller, and tent organizer board. Can’t... See more

Rated 5 out of 5 stars

This is my first set-up and I found the shopping experience to be fantastic…within a few hours they had everything picked and ready to go…then sent an email to confirm the order and then put it wen... See more

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Rated 5 out of 5 stars

Spider Farmer has great quality lights at a fair price. Great customer service, they responded to my email very swiftly, helped me resolve my issue and they honored their warranty by sending me a rep... See more

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Rated 5 out of 5 stars

Excellent Products and Outstanding Customer Service! I’ve been using products from spidefarmer.eu for a while now and I’m very impressed overall. The quality is consistently high, the performan... See more

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Rated 5 out of 5 stars

I had ordered my 2nd grow tent kit but this one came with a bad GGS controller straight out of the box. I emailed customer support and they replied fast and after showing the product malfunction they... See more

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Rated 5 out of 5 stars

Without a doubt a shining example of what every company should aspire to!! I bought a full kit with spider farmer and can I say that it oozed quality from unpacking to putting together and usi... See more

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Rated 5 out of 5 stars

I have the 6"clipfan after 6 or 7 months with it. One day I noticed it wasn't oscillating, All it took was a short email and the response was fast within 24hours I had a claim for a new clip fan repla... See more

Rated 5 out of 5 stars

Spider Farmer Is my favorite company for grow equipment.Their lights provide a light spectrum that makes my medical Cannabis flourish .The service dept is friendly and fast.I would highly recommend th... See more

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Rated 5 out of 5 stars

Fantastic customer service. I did have an issue with my power source with him the first year, however, their communication during the process to correct the issue has been outstanding. Overall product... See more

Rated 5 out of 5 stars

Exceptional service from Spider Farmer UK! I made multiple errors during my order—switching lights and ordering the wrong size supplemental lights—but their customer service team was outstanding.... See more

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Rated 5 out of 5 stars

Spider Farmer Customer Service is Top Tier 5 stars. I love there products for example there carbon filter really does the job I got a second one for how good it works. I plan on buying another in the... See more

Rated 5 out of 5 stars

I had heard good things about spider farmer customer service before i bought their products (G8600 light, smart controller, and inline fan) but naturally hoped i wouldn’t have to deal with them lol. U... See more

Rated 5 out of 5 stars

After using the spider farmer 6-in clip fan for about 7-8 months, It started messing up and not oscillating. I contacted spider farmer explaining my issues also send them a video of the clip fan messi... See more

Rated 5 out of 5 stars

I ordered almost everything for my grow setup directly from Spider Farmer: a SF G5000, two AC5 smart strips with sensors, a clip fan, exhaust system, heater, PPFD Pro, IR16 & UV30 supplem... See more

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Rated 5 out of 5 stars

I think there were quality materials at a good price. Seem to have thought of most everything even a convenient way to adjust lamp light. Only problem I have was I bought the 2x2 version, and there wa... See more

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Rated 5 out of 5 stars

Great customer service, they sent me a new driver for my SE-1000 light for free since it was covered under their 5 year warranty. Great company, great lights. I will continue to use their lights and... See more

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Rated 5 out of 5 stars

I Recently purchased a 4x4 complete tent. So far it has performed flawless. I sent a email to them on a Saturday when it arrived because I assumed it was all one shipment and only a few items arrived.... See more

Rated 5 out of 5 stars

These guys are great, very patient and understanding. I had a power supply fail after 8 months of continuous use and and all it took was an email and I received the replacement in about a week. I did... See more

Rated 5 out of 5 stars

Awesome results, durable equipment. Very satisfied with my 2 SF 1000 D lights. Product came well packaged, and I dig the stickers. Look forward to buying all my future equipment from Spider Farmer, ab... See more

Rated 5 out of 5 stars

I ordered a complete tent set for growing from them and I am very pleased the shipment came to me very quickly and I also got a grinder from them for free. Everything works fine I have no problems eve... See more

Rated 5 out of 5 stars

I had a really good experience with spider farm support. My light was over two years old and was a gift from a friend. It stopped working and they were great with helping me get the parts to get it g... See more

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Rated 5 out of 5 stars

I purchased 2 sp-4000 lights in May of 2023 . I ran the lights for 1 full cycle from Oct. 2023 to mid April 2024 approx. 2800 hrs. Then I started my next cycle Oct. 2024 and in the beginning of Dec. 2... See more

Rated 5 out of 5 stars

Top notch Equipment, close to cutting edge gear. Definitely delivers 100% as advertised. It will make your time spent a bit more enjoyable especially at the end of the Show!

Rated 5 out of 5 stars

Friendly service, quick processing, smooth handling, and great problem-solving! Thank you so much!!!

Company replied

Rated 5 out of 5 stars

Spider farmer has excellent customer service! Had a minor issue with a product sent them a email and the response was fast and they went out of there way to give me a replacement product!! Very satisf... See more

Rated 5 out of 5 stars

My order came in quick as I called them to see about another order there it was the next day. Spider farmer Customer Service answer me back real quickly. And it was very nice. I can’t wait to use your... See more

Rated 5 out of 5 stars

I would give Spider Farmer support a 5 out of 5 rating! They resolved my issue incredibly quickly, within just two business days. Additionally, everyone involved was extremely friendly and accommodati... See more

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Rated 5 out of 5 stars

It's really a shame Spiderfarmer get all these bad reviews. After first ordering I thought I hadn't received any confirmation and seeing all these bad reviews worried me. I sent a slightly rude ema... See more

Rated 5 out of 5 stars

I purchased a tent fan and after several months it stopped working, they sent me a new one four days later. The rep was very nice and a pleasure to deal with. The fans work great.

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I recently purchased the Spider Farmer SF1000 LED Grow Light for my indoor garden, and it’s been an absolute game-changer! The full-spectrum lighting, powered by Samsung LM301... See more

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Rated 5 out of 5 stars

one of the fans broke after 4 months the support issued a replacement in no time

Company replied

Rated 5 out of 5 stars

I’ve been using the Spider Farmer SF2000 Pro EVO for a while and was very satisfied with the light performance — until I recently encountered a technical issue. The lamp started flashing occasi... See more

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Company details

  1. Lighting Manufacturer

Written by the company

Spider Farmer supplies high-quality indoor grow equipment: led grow lights, grow tents, ventilations etc. Worldwide warehouses and shipping, 24 hours customer service.


Contact info

3.3

Average

TrustScore 3.5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 51% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

FRADULENT COMPANY

I placed an order a week ago. I was looking up potential timeframe to see when it would be shipped and the site claims the orders go out in saw this, "We arrange shipment within one business day after you place your order".
My order is still "processing". I sent a message this afternoon and of course have heard NOTHING.
Also worth noting is that they claim 24/7 customer service but there's no phone number or live chat. The two phone numbers I found do NOT work.

I'll be calling my cc tomorrow if this isn't resolved. I wasted a whole lotta time researching this last week only to end up ordering from a fraudulent company.

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

SpiderFarmer is a shady business

SpiderFarmer is a shady business. Ordered online, never got an email receipt or any shipping updates/info. Then,both the humidifiers malfunctioned , tripped off and i asked for refund. They refuse to furnish me a shipping location/address to send it back. They will NOT RESPOND TO MY EMAILS. Waited for weeks and now it's out of their 30 dsay lame ass warranty. It's all junk.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Love it...

Awesome results, durable equipment. Very satisfied with my 2 SF 1000 D lights. Product came well packaged, and I dig the stickers. Look forward to buying all my future equipment from Spider Farmer, abiet a piece at a time. Thank You Spider Farmer. As a patient on a small budget your product has helped so much...

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company, horrible quality control, horrible customer service.

Horrible company, horrible quality control, horrible customer service.

Chinese company with cheap Chinese equipment that just has warehouses abroad.

I've spent over $1100 this month with this company everything was fine until I received my last package.

My last package to receive was the 6" inline fan and it came used and heavily damaged.

I contacted the company within 10 minutes of receiving the package and they are telling me it was done in shipping and offering to refund me $5.

I've provided more then enough proof this wasn't damaged in shipping and there is clearly is a problem with quality control. The company keeps reply to me lying directly to my face that it's impossible a used item could have been shipped to me and not willing to offer me a replacement controller even though they carry a 30 day return policy.

I got another response today offer $10 this time because they are now saying there is no controllers in stock and there is 10 on their website. So clearly they are lying or they didn't have any controllers and decided to just send me a use one and think I would be okay with a $5 discount.

It's no way to treat a customer who has spent so much money.

This should be illegal, it's theft and deceiving customers.

Don't buy from this company.

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

Iv been shoping through spider farmer…

Iv been shoping through spider farmer for yrs iv bought about 8 lights 3 8x4 tent 7 fans an 2 large canfans dehumidifier latest delivery was ae 8x4 it come whit out the 4 middle tee adapters spider famer has been so slow an even leave me on seen to reply iv now have 8×4 that I can't use i brought two weeks ago an was hoping use it right away spider famer are very slack at comsterservice .

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I did have an issue with my power source with him the first year, however, their communication during the process to correct the issue has been outstanding. Overall product function is exceptional as well. I have (2) SE1000’s and (3) SE3000’s that have been excellent, zero issues besides this minor power issue. Sending me a replacement power source under warranty. Lychee has been great and I give them 5 stars!

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Customer service from Lychee has been exceptional. My Spider Farmer Humidifier quit working and it’s been a very easy experience contacting them and getting a replacement sent out.

January 12, 2025
Unprompted review
Rated 5 out of 5 stars

My order came in quick as I called them…

My order came in quick as I called them to see about another order there it was the next day. Spider farmer Customer Service answer me back real quickly. And it was very nice. I can’t wait to use your equipment so I could give more great reviews thank you spider farmer y’all have great quality products.

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Bought the new SE3000 2025 light in…

Bought the new SE3000 2025 light in January. The digital dimmer will not connect to their app, I've explained to spider farmer the problem in detail, for them to reply with ''our engineer needs a video'' That was 3 days ago. Since then they have ignored all contact from me. My guess is to prolong till after the 30 day returns mark. Not Impressed!

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

House fire waiting to happen

Bad experience the second time on ebay bought one se1000 it melted sockets twice until they send me a power supplier that seemed to fix the issue that was pretty good customer service for the second one and i bought another se 1000 on ebay that was a whole other story they didn't want to give me a power supply and then was rewiring it up and I found that the light wires inside the light itself was melted as well so I contacted them again sent them pictures and all they could offer was a trade in what was a good price but a particularly don't have the money and I just wanted to send my one in to swap it but nope it was five days over warranty property lesson learnt to not have that stuff in your house anyway massive fire starter won't be going back to spider farmer

September 26, 2024
Unprompted review
Rated 4 out of 5 stars

Products are GREAT! Customer service access another story!

Purchased the 2x4 complete grow setup in 5/2024, quality and sturdiness of the product is AWESOME - no regrets, however...

- my controller crapped out in less than a year (11/24), they sent a replacement w/a free grinder, the experience was definitely a big hassle but resolved. Access to customer service is limited, I noticed the response to emails are usually around 12am (cst), so not sure where they are, there's no way of contacting anyone other than email if you need to address urgent issues.
Ella who helped me through my frustrations was super nice and patient. I give her a 5/5!

Hopefully I won't have any more issues! So far, I give it 4 stars for products.
1 star for customer service due to limited access for assistance.

Hope this helps anyone out there! This was my experience with them!

January 5, 2025
Unprompted review
Rated 2 out of 5 stars

3 x SF products failed within a year!

Almost exactly a year ago I ordered a grow kit from Spider Farmer. The first thing to fail was an oscillating clip fan (stopped oscillating), followed shortly after that by the 6 inch line fan (massive reduction in its power) and the last thing to fail was the 6 litre humidifier (tripped my fuse board/fully dead). The humidifier broke just past the year warranty (during my correspondence with SF) so I get nothing but a shrug for this £60 unit that fee as older. All my failed SF products are less than a year old! I contacted SF on the 12th December 2024 and I’m still yet to receive ANY of the products as replacement. I received a tracking number today for the 6Inch line fan and who knows what will happen about the oscillating fan as they said they are waiting on stock.
Awful products. I will not be purchasing ANY more SF products in future.
Customer service. Likewise, sub par service. I appreciate that it was Christmas/New year but I feel that the 14 emails that I have sent since the 12 December should have been enough to resolve my issue.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company



Customer service is horrible. Sent defective product and refuses to send replacement. Keeps giving me the run around. Promise after promise unkept. Will be sticking with ACinfinity from here on out.

Update: I WON my credit card dispute. Folks reading this, if you are dissatisfied with SF's customer service open a dispute with your bank,credit card company,etc. Under no circumstances should it be closed at SpiderFarmer request.(THEY WILL BEG) Only close it when you are satisfied. Do not settle for anything less that what you paid for. Thanks to SpiderFarmers lack of customer service and failure to honor their warranty is was an easy win. I ordered my new light from AC Infinity with my refund.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

I am satisfied with the Spider Farmer service

I ordered a complete tent set for growing from them and I am very pleased the shipment came to me very quickly and I also got a grinder from them for free. Everything works fine I have no problems everything works. Customer service is great they respond immediately I am very pleased with the Spider Farmer company they are the best

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

I Recently purchased a 4x4 complete…

I Recently purchased a 4x4 complete tent. So far it has performed flawless. I sent a email to them on a Saturday when it arrived because I assumed it was all one shipment and only a few items arrived. They got back to me in 2hrs or less with all the shipping details of when it will all arrive. All it can say it excellent customer service highly recommend them.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

Not sure to do business with Spider Farmer ...

I am interested to order directly from site spiderfarmer.ca. But after seeing the reviews below, I can assume the after sale service is so bad when there is problem with their product.

I will search for other brands which have the equivalent characteristic as the one of Spider Farmer that I was intended to buy.

Thank you for ALL of your posting comments.

November 22, 2024
Unprompted review

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