I did not want to have to do this.. since things were going well all these years. As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are ext... Mehr ansehen
Unternehmen hat geantwortet
Unternehmen auf Trustpilot können keine Belohnungen anbieten oder Geld bezahlen, um Bewertungen zu verbergen.
Das sagen Bewerter
Donovan & Toccara were wonderful! They were very kind, helpful as they resolved our issue in a timely manner & afterward, I could feel their smiles through the phone as we were ending our conversation... Mehr ansehen
Unternehmen hat geantwortet
Landry was incredibly helpful. I paid an invoice but by the time you went to collect your fees, another charge came in on my card causing the charge for your fees to be declined. Landry walked me th... Mehr ansehen
Unternehmen hat geantwortet
Melio.com has been a fantastic addition to my bookkeeping firm’s toolkit. Its simple, user-friendly platform makes paying vendors and managing bills incredibly efficient, saving me and my clients valu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- B2B-Dienstleistungen
- Buchhaltungssoftware-Unternehmen
- Alternative Finanzdienstleistungen
- Geldüberweisungsdienst
- Finanzdienstleistungsinstitut
- Zahlungsservice
Vom Unternehmen geschrieben
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Kontaktinformationen
18 West 18th Street, 8th Floor, 10011, New York, NY, Vereinigte Staaten
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3,9
Gut
1529 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
Das haben sich andere Leute angesehen
Assisted me professionally
Assisted me professionally. thanks
9. Dezember 2025
Bewertung ohne vorherige Einladung
Debbie was very responsive and helpful
5. Dezember 2025
Bewertung ohne vorherige Einladung
I am writing to formally complain about…
I am writing to formally complain about Melio’s failure to comply with my verified request for account deletion and removal of all associated personal information, submitted on Nov 28, 2025. Despite repeated correspondence, your team has refused to process this request, citing the inability to verify an account that was intentionally created with fictitious information for testing purposes. Under applicable data privacy regulations, individuals have the right to request the deletion of personal information collected by companies, even if the data provided during account creation was not accurate or was fabricated for testing purposes. By refusing to honor my deletion request without providing a reasonable alternative method of verification, Melio is in violation of these legal obligations. Your communications indicate that no deletion will occur unless a government-issued ID or other verification documentation is provided. Since the account contains fictitious data and does not correspond to any real individual or entity, it is impossible to provide the requested documentation. Furthermore, your continued failure to act exceeds the legally mandated period for responding to such requests and demonstrates an unreasonable verification requirement that does not reflect a good-faith effort to comply with privacy regulations. As a result of your refusal to process my deletion request, I am formally requesting that Melio immediately delete all accounts associated with my email and permanently remove all data associated with these accounts from your systems, including emails, test data, and any internal records, and confirm in writing that this deletion has been completed. If Melio fails to comply with this request within 30 days from Nov 28, 2025, I will escalate this matter to the appropriate regulatory authorities for investigation and potential enforcement action. I expect a prompt written confirmation of receipt of this complaint and a timeline for compliance with my deletion request.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Austin,
Thank you for taking the time to share your feedback. I’m truly sorry for the frustration and repeated difficulty you’ve experienced while trying to have your account and associated data deleted. I understand how concerning it must feel to encounter these obstacles.
We’d really appreciate the opportunity to review what happened more closely and offer any clarification or support we can. If you’re open to it, please reach out to us at reviews@melio.com, and a member of our team will promptly look into your case to help ensure you get the assistance you need.
Best,
Team Melio
Quinn is super!
Quinn was super helpful and went above and beyond to check on my issue and resolve other past issues.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Cheryl,
Thank you for taking the time to share your experience! We’re delighted to hear that Quinn went above and beyond to help resolve your issue as well as past concerns.
We appreciate your feedback and are glad we could assist!
All the best, Team Melio
Antwort von Melio
Hi Joy,
Thank you for sharing your feedback! We're so glad to hear that Debbie was both helpful and knowledgeable during your experience.
We appreciate you taking the time to share your experience with us.
All the best, Team Melio
Debbie was great!
Debbie was great! Very friendly and efficient.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Pauline,
Thank you so much for your kind feedback! We’re thrilled to hear that Debbie provided friendly and efficient support. We’ll be sure to pass along your appreciation to her.
All the best, Team Melio
Quinn for the WIN!
Quinn is amazing! Professional, quick, knowledgeable, warm, and kind. Happy Thanksgiving!
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi there, we appreciate you taking the time to share your experience with us.
If anything else comes up, please don't hesitate to reach out. Our team will be happy to help!
All the best, Team Melio
Debbie's patient response.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Erick, thanks for taking the time to share your feedback with us! We're happy to hear that you had a positive experience. If anything else comes up, please don't hesitate to reach out!
All the best, Team Melio
Unacceptable and disrespectful customer…
Unacceptable and disrespectful customer support. My account was blocked and they refused to re-verify it, despite all required documents being provided. As a result, I was unable to pay a vendor. Worth noting—it’s an Israeli company.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Alicia,
Thank you for sharing your feedback. We’re sorry for the frustration this situation has caused.
To protect our customers and their businesses, we’re required to follow verification and compliance guidelines. In some cases, this may mean we’re unable to proceed with re-verification even when documents are provided. These precautions are in place to keep your account.
Please know we don't make these decisions lightly.
All the best, Team Melio
Poor product
Poor product. I reported an issue on September 11th, and as of November 19th it still hasn’t been resolved. They use Wise to send all their payments, so instead of signing up for Melio, you can just work directly with Wise - it’s easier and honestly cheaper. Their support team is fine and the account manager tried, but whoever handles their technical side is doing a terrible job. I’ve wasted two months trying to work with them. I’m just trying to save you the hassle.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Or,
Thank you for taking the time to share your feedback. We're disappointed to hear about the ongoing issue you’ve experienced and the frustration it has caused, and we understand your disappointment.
Our platform is designed to offer additional tools and features to help streamline bill pay for small businesses. That said, we take your concerns about the technical process seriously.
Your feedback helps us improve, and we’re committed to making this right. Please don't hesitate to reach out to our team at reviews@melio.com.
All the best, Team Melio
Debbie was very helpful in providing me…
Debbie was very helpful in providing me with the answer that I needed!
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Jen,
Thank you for sharing your experience with us. We’re glad to hear that Debbie was able to assist you so efficiently. If you need anything else, please feel free to reach out. We’re always here to help!
Warm Regards,
Team Melio
The Melio team is always professional…
The Melio team is always professional and friendly. I appreciate that I can speak to a human being .
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi there,
Thank you so much for your kind words! We’re delighted to hear your feedback about our services!
Providing friendly, professional support is a top priority for us, and your feedback truly means a lot.
Best,
Team Melio
They do not take fraud seriously
They do not take fraud seriously. Then they blame the customer for decurity breaches
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Sheena,
Thank you for sharing your feedback with us. We understand how frustrating concerns around fraud and security can be. Your trust is important to us, and we never want any customer to feel unheard or blamed.
We’d really appreciate the chance to review what happened and offer any clarification or support we can. If you’re open to it, please reach out to us at reviews@melio.com, and a member of our team will look into your case promptly.
Best,
Team Melio
Answering my question with one answer that didn't contradict anything else
Answering my question
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi there, thank you for sharing your experience with us. We are pleased to hear that our team was able to provide a prompt response. Please don't hesitate to reach out if you have any other questions or concerns!
All the best, Team Melio
Neglected
I did not want to have to do this.. since things were going well all these years.
As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are extremely dissatisfied with the length of time this is taking and the resulting impact on our operations.
After writing a negative review on here and Google, the team then decided to support our needs after 2 weeks without a resolution.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi there,
Thank you for sharing your feedback with us. We understand how frustrating this situation must be.
Our team has been in communication with you and has informed you that we are still awaiting confirmation from an additional party involved in your case before we can proceed with the resolution process.
We want to assure you that your case has been escalated to the highest level of review, and our team will reach out as soon as we receive the necessary confirmation.
We apologize for any inconvenience or frustration this delay may have caused, and we truly appreciate your patience and understanding.
All the best,
Team Melio
Debbie was very helpful.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Maureen,
Thank you for taking the time to share your experience with us. We are happy to hear that Debbie was able to help you efficiently. If anything else comes up, please don't hesitate to reach out. We are here to help!
Best Regards, Team Melio
I found the agent that assisted me was…
I found the agent that assisted me was very pleasant and listened to my issue. She was able to assist me in correcting my problem.
i was not able to thank her as my phone's battery died at the end of the call.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Charles, thank you so much for sharing your feedback! We’re glad to hear our agent was able to resolve your issue and provide a positive experience. We’ll be sure to share your kind words with the team.
All the best, Team Melio
Bradys was quite helpful in resolving…
Bradys was quite helpful in resolving my issue
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Rod, thanks for taking the time to share your experience with us! We're happy to know that Brady's was able to help resolve your issue. Please don't hesitate to reach out if you have any questions or concerns.
All the best, Team Melio
Debbie was quick and helpful!
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Ciera, we are happy to hear that you had a great experience! If anything else comes up, please don't hesitate to reach out.
All the best, Team Melio
Melio Experience
First time using and my client paid three invoices at the same time. The two smaller payments were deposited within 24 hours, but Melio held the larger one for a week, and getting any information from support was impossible. 8 days after the payment was made, they marked the third payment as failed and refused to give me any information as to why, so a week later I had to go back to my client and look like a complete fool trying to figure out what happened with the payment. Complete garbage service.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Melio
Hi Jeff,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d like the opportunity to make this right and look into what happened with your payment. Please reach out to us at reviews@melio.com so our team can assist you directly and work toward a resolution.
Best,
Team Melio
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