Hannah

This was my second visit to KRCS Derby store and seeing Luke. The first time I had an issue with my cellular on my iPhone 15 and Luke was amazing to get this sorted for me with it needing to go back to Apple, 2 days later I had my phone back. However, Wednesday (5.2.25) I was experiencing screen problems and issues when touching my screen. When I took it to Luke on the Friday, he knew exactly what the problem was and reassured me he would be able to sort it, if not there would be a backup plan. When going in today (8.2.25) within an hour my phone was ready to collect after having my screen adjusted thanks to Luke! The team were welcoming and friendly. Any issues with apple products, I highly recommend this store!