KRCS Opiniones 539

Dear KRCS team,
Thank you so much for your service.
I purchased a new MacBook that was out of stock, but I was able to order it through the waiting list, which should've been 4 weeks.
I was concerned about how it would work and sent an email 2 weeks after ordering. The KRCS team responded within a few minutes, everything was explained, and I received my MacBook 2 weeks earlier than expected.
Checked this MacBook: tried a few things, registered a few app accounts, logging, instructions, settings, voice reader, videos ... everything is working perfectly so far.
Thank you so much for your customer service and fantastic prices. I would not have been able to afford this purchase without KRCS.
Thank you

Over last two years I’ve bought 5 different computers from here. They are my go to reseller. Great knowledge great stock levels and communication great prices and delivery always on time…

Can't believe, Ordered iPhone 17 pro max, they it take two weeks, but it arrived with in 2 days.

This is my second time buying from them. They run a seamless service. Also, a big shout out to Helen; she’s amazing.

my Mac mini pro just arrived way earlier than expected! Pleasure doing business with you KRCS, great price, responsive to my queries via email! Recommended.

I've used KRCS for some years now for work and personal computers, and I am always impressed by the level of service I receive, from the responsiveness to questions to the speed with which they deliver my purchase. I almost forgot to mention their excellent prices.

This is the second iphone form KRCS. They are always helpful. They delivered the product very quickly as well. Always recommend to others better than original apple .

Just bought the iPad M3 for my wife. This is the second device we have from KRCS Nottingham having bough a 15" Macbook Air M3 last November. The help and service we received from Chris in the Nottingham store was exceptional. The price for the iPad wasn't the cheapest but based on the help and guidance we had it was well worth it.
Ordered online yesterday at 12:20. Delivered today at 11:25. Well done KRCS

Used KRCS a few times now, so impressed with the whole transaction / delivery system, didn't even bother looking elsewhere ! Needed a new macbook, as quick as possible... It was a no brainer. And once again they shone !

The delivery service is very poor and needs to be look into. Literally sad on the experience.

Good price, had stock and provided express, next day delivery.

Amazing service and super fast delivery. Needed a new genuine Apple case for a phone and everywhere including Apple and Amazon weren’t next day delivery. KRCS delivered next day and the updates along the way were superb.

Highly recommended

Online experience not quite as good as instore (Derby).
However Apple are to blame for that. Find it hard to believe that they (Apple) were not better prepared for orders for their new iPhone 17 range and companies had to wait so long for deliveries. I suggest that Apple take an audit of their performance in this matter.

Very nice to visit krcs Derby very friendly team they helped me and tell me about iPhone 16 and iPad Pro
..👍

Good in-store advice.
Ordered the watch via your website and delivery was quick. Good email to assist with set up.
Professional service, as always.

Excellent and efficient service. The website was clear and ordering was easy, I had great support when I made a mistake and then the laptop arrived promptly.

Deals, Education discount, amazing finance options and free next day delivery as well. What more could you ask for….. 💯

PLEASE CHECK THAT YOUR DATA IS SAFE BEFORE CONTACTING THESE PEOPLE - DIRECTOR IS VERY UNPROFESSIONAL.

There is no point contacting the director who seems to reply to some messages. The director can’t talk and even when you ask for a call back he is goes into ghost mode and sends emails like a keyboard warrior is poor service and needs to stand up for his mistakes.

I contacted the team
Through apple to have my partners phone checked as I need to find my local
Store.

I received a message from the team to say if I am still attending my appointment which is fine to ask but the message contained 8 other mobile numbers which is not professional and I certainly didn’t want my number going out to other people which is a clear data breach of my personal information. If my number was online and was easily accessible no problem but it’s private.

I contacted the team/director by email and he asked for the info as proof which I sent and I wanted to speak to him. I sent an email and clearly said call me back please so he sends an email
And I clearly stated several times call
me and he would Just continue to send emails. It’s okay for the company to say that’s how they handle request but speaking to the people is so much clearer and it’s more respectful and shows you care. The director continued to send emails with no sense of let me speak to the customer as he knew I was right.

After several exchanges and him hiding away in his exec office with the attitude off i can’t be bothered to call and all complaints are done via email. The fact that you can’t be bothered to call a customer and you expect me type away at your poor responses sums you up how are you training the people below you if you can’t set the standards of basic customer service.

This was your reply to the data breach.

Your issue has been investigated and upheld as an isolated error caused by a manual oversight. It was not part of a wider or systematic data breech, and did not involve any sensitive or personal information beyond your phone number.

Read the above again as that’s what you wrote. You even closed the ticket to hide away and gave us no response of who to to take above your head.

Sorry is my phone number not personal?

Mr Woods you are clearly not understanding my message. Please reply back with your personal number in the reply.

THE WORD PERSONAL SAYS IT ALL.

A company generally cannot give out your mobile number without your consent, as it is a breach of privacy and data protection laws like the UK's GDPR. Your number can only be shared if you have given express consent, if it's necessary for a contractual obligation (like delivering a service you've purchased), or for other legally defined "lawful bases" for processing personal data.

Irrelevant if it’s an isolated incident it still happened and you have a duty of care to notify each customer of the error which you did not do. The company have a duty to report or act on incidents please refer to the ICO.

Let’s see what you reply with?

Be honest in your reply as I have all the evidence in writing.

Pre-ordered a new Apple Watch with them for which they are unable to give me a delivery date, despite it being readily available elsewhere.

They stop replying when you ask for a refund and don't like answering the phone either.

Excellent service provider! I have wanted to buy an apple laptop for as long as I can remember and now thanks to KRCS and Klarna - they have made it possible. I can pay on interest free finance and pay it all off - if I desire before the end date. I haven’t found any other companies offering this service. Thank you KRCS and Klarna. I bought an apple laptop for my 12 year old too and he is loving playing games on it. Highly recommend this company to make your wishes come true!