The customer service from this company is off-the-charts good. No exaggeration, I'm a mom who knows just absolutely nothing about minecraft but my kids and their friends wanted a server with a bunch o... Voir plus
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These guys offer fantastic support, and have always saved me and my map when i do silly things/updates and broke my server. The team are really nice to talk to, know their stuff and within reason ar... Voir plus
L'entreprise a répondu
Wholeheartedly recommend Apex support, whenever we had an issue, they were super nice and fast to resolve, even if sometimes it may not have been Apex issue but Minecraft bugrock itself. We've been us... Voir plus
L'entreprise a répondu
I was originally with mcprohosting, but then Apex purchased the company. Ever since I've had a poor experience. They charge a fortune but then their servers constantly lag + crash even when you have m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Apex Hosting's mission is to be the leader in hosting Minecraft servers through dedication to customer support and education.
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4,2
Bien
8 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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The Apex of Customer Service
The customer service from this company is off-the-charts good. No exaggeration, I'm a mom who knows just absolutely nothing about minecraft but my kids and their friends wanted a server with a bunch of crazy attachments and bling added to it or whatever else. I just dumped a big rant about it in the customer service ticket, and these folks did the rest. Since then, they've basically done this for me a half-dozen more times in just a few months. I have to be their most frustrating customer to deal with, with how very little I know, I think!
10 octobre 2025
Avis spontané
great customer support Marco Padilla is…
great customer support Marco Padilla is really good and fixes all problems
12 octobre 2025
Avis spontané
Réponse : Apex Hosting
Hello!
We're happy to hear that Marco was able to help you out! We'll make sure to forward this positive review to him.
Thank you for sharing your experience with us!
Best regards,
Apex Hosting
Vérifié
good and reliable
10 octobre 2025
Réponse : Apex Hosting
Hello Talon!
We're delighted to know you found our service good and reliable! We always strive to provide a smooth experience for our customers and we're happy to be able to do that for you :)
Best regards,
Apex Hosting
Vérifié
Great support so far and the server is…
Great support so far and the server is running smoothly.
10 octobre 2025
Réponse : Apex Hosting
Hello Scott!
Thanks so much for your kind words! :)
We are glad to hear your server is running smoothly and that our support team has been helpful!
Best regards,
Apex Hosting
Vérifié
Réponse : Apex Hosting
Hello!
We're glad to hear you found the setup process easy! Thank you for choosing us to host your server.
If you ever need help feel free to reach out to us through our website and we'll be more than happy to assist :)
Best regards,
Apex Hosting
Vérifié
Réponse : Apex Hosting
Hello Paul!
We’re so happy to hear that you found our platform easy to manage and that you’re enjoying your experience! Your satisfaction means a lot to us, and we’re very glad to know things are running smoothly for you!
Best regards,
Apex Hosting
Marco Padilla
Marco Padilla is the man I mean he fixed an issue I've been having for two days since owning the server and it runs flawlessly now thanks again Marco you have no idea how much this means for our group or players to enjoy this game together
6 octobre 2025
Avis spontané
Réponse : Apex Hosting
Hello Tre!
We’re so glad to hear that Marco was able to help get your server running flawlessly again! It’s always rewarding to know that our team’s efforts make such a positive impact, especially when it helps friends enjoy their game time together.
We’ll be sure to share your kind words with Marco; he’ll be glad to know how much his help meant to you and your group. Thank you for taking the time to share your experience with us!
Best regards,
Apex Hosting
Amazing service!
Apex is so easy to use and if I ever get lost (which is a lot because I'm a noob) they are always here to help and navigate me patiently through all my problems. Very helpful and super friendly!
4 octobre 2025
Avis spontané
Réponse : Apex Hosting
Hello, Irina!
Thank you for the positive feedback! We're glad to hear our team has been helpful and friendly :)
You can always reach out to us through our website, and we'll be happy to assist!
Best regards,
Apex Hosting
Wholeheartedly recommend Apex support
Wholeheartedly recommend Apex support, whenever we had an issue, they were super nice and fast to resolve, even if sometimes it may not have been Apex issue but Minecraft bugrock itself. We've been using them for 2 years + and have no regrets.
4 octobre 2025
Avis spontané
Réponse : Apex Hosting
Hello, Motkineko!
Thank you so much for the kind words! We're happy to hear that our support team has been able to assist you quickly and kindly. We're thankful to be your host of choice for the past two years :)
Best regards,
Apex Hosting
This Carplay module is absolutely…
This Carplay module is absolutely terrible, it runs at about 4hz and it crashes consistently. And I will be driving and it randomly dials up my granny, like what the hell
30 septembre 2025
Avis spontané
Réponse : Apex Hosting
Hello!
This review doesn't seem to be related to our game server hosting services. We don't offer or have any connection to a "CarPlay" module, so it sounds like this might be meant for a different company.
Best regards,
Apex Hosting
I am extremely displeased
Hark, the server proved most incompatible with my computing device from the lands of Kazakhstan.
Furthermore, its integration with the motorcar's CarPlay is incomplete, a grave disappointment considering my acquisition of an SRT Cherokee. Alas, the setup of this server was a trying ordeal, for it seemed an eternity for Apex to register my button press. I am most displeased, and were it within my power, I would rate it a zero out of ten!
2 janvier 2025
Avis spontané
Réponse : Apex Hosting
Hello!
This review doesn’t appear to be related to our game server hosting services. It seems you may have intended to review a different company.
Best regards,
Apex Hosting
Daniel Parsons was the goat
Daniel Parsons was the goat
they helped got it done in seconds.
3 octobre 2025
Avis spontané
Réponse : Apex Hosting
Hello!
Love to hear that! Daniel really is the goat 🐐. We'll pass this along to him, he will be happy to know he got everything sorted for you so quickly!
Best regards,
Apex Hosting
These guys offer fantastic support
These guys offer fantastic support, and have always saved me and my map when i do silly things/updates and broke my server.
The team are really nice to talk to, know their stuff and within reason are very prompt to reply, (people need to sleep :) )
i have been with a vast amount of companies since day dot and this is and has been by far the best experience.
3 octobre 2025
Avis spontané
Réponse : Apex Hosting
Hello!
We really appreciate your kind words! It’s great to hear that our team has been able to help you out when things go sideways with your server.
We are happy to hear this has been your best experience so far!
Best regards,
Apex Hosting
My experience with apex was horrible…
My experience with apex was horrible the server constantly lagged, crashed a multitude of times, and the customer service was terrible. I personally have no clue what these 5 and 4 star reviewers are talking about, and have no clue as to how apex hosting has a 4.2 from my point of view it should have a 0.
20 août 2025
Avis spontané
Réponse : Apex Hosting
Hello Mark!
We’re very sorry to hear about your experience. We understand that lag and crashes can be incredibly frustrating, and it’s disappointing to know you felt let down by both server performance and our customer service. That’s not the level of service we aim to provide.
It’s important to note that server issues can often stem from specific factors like mod/plugin conflicts, corrupted files, or configuration errors, not always the hardware itself. Our team is always available to investigate these cases in detail, and we’d love the opportunity to better understand what happened with your server so we can work toward a solution.
We’ve requested your information through Trustpilot to review your case directly. Your feedback is very valuable, and we’ll use it to continue improving our service for you and all of our customers.
Best regards,
Apex Hosting
Truthfully Never had a better server
Truthfully I have never had a better server experience then this the staff is helpful kind and wonderful They sit down help you through it and even to the point of doing things outside of their regular pay grade I truly think that they're making a family instead of making a business And truthfully I'm happy to be the one or second removed uncle that keeps giving them more money
3 octobre 2025
Avis spontané
Réponse : Apex Hosting
Hello!
Thank you so much for your incredibly kind words! It means the world to us to hear that you’ve had the best server experience with us. Our team always aims to go above and beyond, and we’re so glad you’ve felt that dedication and care in every interaction.
We love the way you described it, creating a family rather than just a business is exactly the type of community we want to foster. We’re honored to have you with us and truly appreciate your continued support.
Best regards,
Apex Hosting
Any problems I have get fixed within…
Any problems I have get fixed within 15mins due to there messaging system!
30 septembre 2025
Avis spontané
Réponse : Apex Hosting
Hello!
Thank you so much for your review! We’re very glad to hear that our chat system was useful and got your issues resolved so quickly; 15 minutes is exactly the kind of speed and efficiency we aim for. It’s great to know our team could make things easy and stress-free for you.
We appreciate you being part of the Apex Hosting community, and we’ll continue working hard to deliver that same level of fast, reliable support whenever you need it.
Best regards,
Apex Hosting
Could not recommend less
Everyone was telling me about how Apex was such a great host, but unfortunately I have had nothing but a bad experience. My server is just for me and my small family of 8 to play on and yet the server can't run for 5 minutes without it crashing. There is no plugins or mods so 2 GB of RAM should be more than enough! Support (which took over an hour to respond) told me it is cause they have all their servers fighting for the same outdated CPUs and that there is nothing they could do. This is just such an insane response for the price they charge you. I have to work 2 jobs just to afford Apex. Finally I am very concerned over the Fin bot on your website as it literally told me it was going to take over the world. Overall there are so many better host, do not pick!
Very disappointed, can't wait for my billing cycle to be up so I can switch host.
Edit: Apex is a joke of a company. You could expect how they responded to this review to be how they respond to anything you need of support. I am confident they just used CHAT-GPT to make this response just like they do for support request. Can't even get their numbers right. Many server host actually use better CPUs then Ryzen 7950X. And most is the key word - you have zero clue what your server is actually running on. Either way you are on 1 core (other hosting will give you 4 or 5) and it's shared between multiple servers.
24 septembre 2025
Avis spontané
Réponse : Apex Hosting
Hello Clark,
We couldn't help but notice some of the numbers in your review seemed a little… creative. A “small” family of 80 on just 2GB of RAM? 🤔... We’ll give you points for imagination on that one.
As for the "outdated CPUs" part, most of our servers actually run on Ryzen 9 7950X processors, which are some of the fastest chips available for hosting. So if you really are experiencing crashes, that definitely isn’t normal and we’d want to get it sorted out. Our support team usually replies in under 20-30 minutes on tickets, and live chat is always there if you'd prefer real-time help.
So while we’re taking this review with a grain of salt, the offer still stands. Reach out and we'll make sure things are running the way they should.
Best regards,
Apex Hosting
Vérifié
ben ip adresimi nereden alcam siz bana…
ben ip adresimi nereden alcam siz bana kod parçalarısınız o ne için
1 octobre 2025
Réponse : Apex Hosting
Hello,
Thank you for reaching out and sharing your experience. We understand it can sometimes be confusing to locate your server details or know exactly how to use the commands provided. Your server’s IP address can always be found directly in your Apex Hosting panel, and if a port is required, it will be shown there as well.
I wrote some steps to make this easier for you:
1. From the Apex Hosting Panel
2. Log into your Apex Hosting account.
3. Go to Servers and select the server you want.
4. On the server page, you’ll see your IP Address (usually looks like 123.45.67.89:25565).
In the Minecraft Client:
1. Open Minecraft → Multiplayer → Add Server.
2. Enter the IP (and port if needed) exactly as it appears in your Apex panel.
3. Press "Join the server".
If you have any questions regarding this, please feel free to reach out to our support either via ticket or live chat. We are available 24/7.
Best regards,
Apex Hosting
Good Service but Expensive
Good service I guess but you guys literally profit off lazyness, I could get a server 10x better in specs, hardware etcetera on a better host for the same price.
28 septembre 2025
Avis spontané
Réponse : Apex Hosting
Hello, ClydeNolQ!
Thank you for sharing your feedback! While we understand some hosts may offer different hardware at similar price points, we ensure that we're providing well performing and reliable hardware along with 24/7 support and a user-friendly control panel.
If you have any additional feedback, we'd be happy to hear from you! You can reach our support team anytime via chat on our website.
Best regards,
Apex Hosting
Eduardo helped me in my time of need!
Eduardo helped me in my time of need! His customer service skills were fantastic and he helped me when having account issues. I will always be an Apex customer!
25 septembre 2025
Avis spontané
Réponse : Apex Hosting
Hello Kathryn!
Thank you so much for sharing your experience! We’re glad to hear that Eduardo was able to help you during a stressful situation and provide fantastic customer service. It’s wonderful to know his support has made such a positive impression, and we’ll be sure to pass along your kind words to him.
We’re honored to have earned your loyalty and look forward to continuing to support you for many more server adventures!
Best regards,
Apex Hosting
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