Hi Enrica,
We’re sorry to hear about your experience. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.
Everybody benefits in some way, but we are all different. The benefits can come quickly and dramatically, such as less pain and better sleep, or subtly and gradually over time. Often, people who are very ill feel the difference more dramatically. Someone with radiant health and who sleeps well may not feel any difference; however, connecting to the Earth is helping to preserve and perpetuate the precious commodity of good health. We regard grounding as a natural form of anti-aging medicine, whether you feel it or not.
To make sure you are using the product correctly, you can try some grounding tips below:
• Try plugging it directly into the wall socket instead of into a power board or extension cord
• Try to contact the grounding product directly with your bare skin instead of covering it up, or wearing clothes while using it.
• Consider getting an outlet checker to make sure your electrical outlet is grounded properly.
More importantly, remove any sources of dirty electricity from where you use your grounding product. This can include charging cables and the power cords of electronic devices. Being further away from those cables may help bring your body voltage down to zero.
However, if you're not completely satisfied, as stated in our policy, we offer a 90-day money-back guarantee. You can return the product to our return warehouse for a full refund within 90 days of the delivery date.
If you need further assistance, please reach out to us directly at support@groundingwell.com so we can look into it further.