Vérifié
The equipment not only met but far exceeded my expectations. I am able to work out during lunch (I work from home) and can create a specific work out for the body parts I want and it tracks everythin... Voir plus
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Vérifié
What made this experience a game changer was Alvin. There were some delays in getting the device, but once Alvin reached out the process was seamless, transparent and he kept in touch every step... Voir plus
L'entreprise a répondu
Vérifié
I purchased Amp and paid for it in full upfront. It took me several months to get product when I kept being told I would receive a call for delivery in next two weeks and it kept being extended. I was... Voir plus
L'entreprise a répondu
Vérifié
The product is great - both the machine and the app. The lack of transparency around wait times to get your machine and lack of communication was not so great.
À propos de l'entreprise
Écrit par l'entreprise
amp is an AI-powered home fitness device designed to deliver adaptive strength training tailored specifically to you. Featuring 450+ diverse movements and guided workouts by celebrity trainers, amp provides engaging, effective sessions directly in your home. With a sleek, modern design that blends seamlessly into any living space, amp eliminates bulky equipment while maximizing results. Experience smarter, personalized fitness that adapts with your progress and lifestyle.
Coordonnées de contact
110 Greene St, 10012, New York, Etats-Unis
- support@ampfit.com
- ampfit.com
4,3
Excellent
153 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Vérifié
The product is great
The product is great - both the machine and the app. The lack of transparency around wait times to get your machine and lack of communication was not so great.
25 novembre 2025
Vérifié
It really works
It really works. The morning after, all my muscles are sore. The app is amazing. It tells you exactly what to do and you can watch the person on the app as they’re doing it so you can see exactly how you’re supposed to hold the handles and how you’re supposed to do the moves.
I have mine for three weeks so far and I love using it
24 novembre 2025
Vérifié
The equipment not only met but far…
The equipment not only met but far exceeded my expectations. I am able to work out during lunch (I work from home) and can create a specific work out for the body parts I want and it tracks everything. The tech is phenomenal and the quality is excellent. One of the best purchases ever. Kudos to AMP for all the features built in and attention to detail.
27 novembre 2025
Vérifié
The future of fitness
This machine has far exceeded my expectations. The technology is just mind blowing and makes the whole experience just pure enjoyment.
26 novembre 2025
Horrible
Horrible , DO NOT purchase terrible communication with the company and support.
3 décembre 2025
Avis spontané
Was supposed to have an install back in march 2026…
Was supposed to have an install back in March 2026 according to the facebook messenger response I got tonight. It is December the 2nd 2026 I've heard nothing from them since April of this year terrible communication I would not recommend this product due to lack of quality customer service.
Below is the message thread to Ampfit and direct responses from communication from Ampfit representative: This is cut and past message from Amp Fitness: " Hello Todd! Totally understandable — and yes, if you have a pre-order in place, you’ll automatically get updates as your area gets closer to going live. We’ll keep you in the loop every step of the way, from install availability to delivery timing.
Appreciate you sticking with us — we’re excited to get you up and running when the time’s right!
December 2, 2025 I messaged Amp Fitness asking for update on install date. Message stated the following: " Thanks for letting us know! I can see you shared your zip code earlier! I’ve checked, and we’re scheduled to begin installations in your area in March 2026. If you’d like to proceed with a cancellation instead, no worries, please just fill out this form:"
I chose to cancel my order after receiving no communication from Amp Fitness following April 15, 2025, and only hearing back when I reached out on December 2, 2025. Given this experience, along with issues reported by several friends who own the unit, I cannot recommend this company or its product.
1 décembre 2025
Avis spontané
Réponse : amp
Thank you for sharing this with us. We’re really sorry to hear how long you’ve been waiting and how unclear the communication has been we completely understand your frustration, and this is not the experience we want for you.
We’ve reached out to you directly to learn more about what happened so we can look into your order and make sure you get the support you should have received from the start.
Thank you for bringing this to our attention, we’re here to help.
Vérifié
Love my AMP
Love my AMP. From the white glove install to the app, it’s all fantastic.
17 novembre 2025
Vérifié
Vérifié
Quality made/space saving equipment
The equipment is quality made, easy to use.
The installation went smooth and professional.
The equipment is well designed, space-saving.
Customer service is proactive and eager to assist. Highly recommend !
14 novembre 2025
Réponse : amp
Thank you so much for taking a moment to share your experience. It’s wonderful to hear that everything from the setup to using the device has been such a positive process for you, and that our team has been able to support you along the way. We appreciate your recommendation and are glad the device has been a great fit for your workout routine! Keep crushing those workouts
If you ever need anything, we’re always here to help!
Vérifié
Great workout!
Installation was fast and professional. Feels like a solid piece of equipment. Love this thing - it’s a great workout, and fun to use! It’s just what I needed to stay in shape.
14 novembre 2025
Réponse : amp
Thank you so much for sharing this! We’re really glad to hear your installation went smoothly and that the device has been such a great addition to your routine. It’s awesome to know you’re enjoying the workouts and having fun with it!Keep crushing those workouts!
Vérifié
Communication was good
Communication was good. Giving an estimate, up front, of when to expect delivery, would have been ideal.
Delivery and installation by JB Hunt was excellent!
14 novembre 2025
Réponse : amp
Thank you for sharing your experience with us! We’re really glad to hear that your delivery and installation with JB Hunt went so well.
We also appreciate your note about wanting a clearer delivery estimate upfront that’s really helpful feedback, and we’ve shared it with our team so we can continue improving the experience.
Thanks again for taking the time to leave a review. We’re always here whenever you need us!
Vérifié
Absolutely love this machine
Absolutely love this machine! Sleek and well built and also super easy to use!
20 novembre 2025
Réponse : amp
Thank you so much for sharing your experience with us. It’s great to hear that the device has been such a solid fit for you and that the design and ease of use are standing out. We really appreciate you taking the time to leave a review.
If anything comes up along the way, we’re always here to help. Thank you for being part of the a
mp community!
Vérifié
THE UNIT ARRIVED DAMAGED
THE UNIT ARRIVED DAMAGED. WE HAVE YET GOTTEN CONFIRMATION YOU ARE GOING TO REPLACE THE DAMAGED PART. WE HAVEENT PICTURES AND VIDEO.
21 novembre 2025
Réponse : amp
Thank you for sharing this with us. We’re truly sorry to hear that your amp arrived damaged, that’s absolutely not the experience we want for you. We’ve just sent you an email with the next steps so we can move quickly on getting a replacement amp out to you. Our goal is to make sure you receive a fully functioning unit and get the complete amp experience you should have had from the start.
Thank you for your patience, and we’re here every step of the way to make this right for you asap.
Vérifié
Love this machine
The only downside is you have to be patient when you order it! It took me 5 mos to get and I’m still waiting for my mystery gift to show up! The device is amazing!
17 novembre 2025
Réponse : amp
Thank you so much for sharing this! We’re really glad to hear you’re loving your amp that means a lot to us. We also understand how frustrating the long wait can be, and we appreciate your patience throughout the process.
As for the mystery gift, thank you for calling that out. We’ve reached out to you directly so we can look into this and make sure it gets taken care of.
Thanks again for your feedback and for being part of our community, we’re here whenever you need us!
Vérifié
I love the product, install falls way short
I love the product! We have been using it now for a week and it’s awesome. Waiting over a month was a little disappointing but okay, no problem. The installation was embarrassing. Neither one of the installers spoke English and used his wife as an interpreter over the phone. It was also very clear they did not have any appreciable construction or installation experience. It took a good hour to explain to them how and where to install the damn thing. I seriously could have done it better and faster by myself. The “White Glove” install was pretty rough seeing how they were not able to explain to me how to use it.
20 novembre 2025
Réponse : amp
Thank you for sharing your experience with us. We’re really glad to hear you’re loving your amp so far. We’re sorry to hear that the installation didn’t meet expectations the “white glove” service should feel smooth and professional, and we understand how disappointing this must have been.
We’ve shared your feedback with our team, and we’ve also sent you an email so we can learn more about your experience and make sure you’re fully supported moving forward.
Thank you again for taking the time to share your feedback it truly helps us improve.
Vérifié
I purchased Amp and paid for it in full…
I purchased Amp and paid for it in full upfront. It took me several months to get product when I kept being told I would receive a call for delivery in next two weeks and it kept being extended. I was also promised a special gift $200 value but never received anything aside from the regular Amp package. Not sure what the was all about. It was a very frustrating and unclear process. I eventually received the product and am loving it.
7 novembre 2025
Réponse : amp
Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear how long you had to wait for your amp and how unclear the delivery updates were along the way. You should never feel left in the dark, especially after paying in full, and we completely understand how frustrating those repeated delays must have been.We truly appreciate you sticking with us.
We also apologize for the confusion around the amp gift you were promised and we have sent you an email with the next steps to ensure you get the full amp experience.
Vérifié
Delivery was delayed from the initial…
Delivery was delayed from the initial stated date. And the installers had no idea what they were doing and they also left one of the top bolts loose so I’m stuck trying to figure out how to tighten it
18 novembre 2025
Réponse : amp
Thank you for taking the time to share your experience with us. We’re really sorry to hear that your delivery was delayed and that the installation didn’t meet expectations. You should never have to deal with unclear setup or loose hardware on your own, and we completely understand how frustrating this must be.
We want to make sure you’re fully taken care of. We’ve just sent you an email so we can help you get that bolt tightened safely and review the installation issue with our team.
Vérifié
This product went above my…
This product went above my expectations. It delivers precise and easy to follow workouts that challenges me as a prior heavy cross-fit, heavy lifter. The design is sleek and easy to use.
11 novembre 2025
Réponse : amp
Thank you so much for sharing this! We’re thrilled to hear that your amp has gone above your expectations and that the workouts feel clear, challenging, and aligned with your experience as a heavy CrossFit and strength-training athlete. Knowing that it pushes you while still being easy to follow means a lot to us. We put a lot of care into making sure every part of the experience feels smooth and motivating.
mucha predisposicion para la atencion…
mucha predisposicion para la atencion al cliente
24 novembre 2025
Avis spontané
Réponse : amp
¡Muchas gracias por tu comentario! Nos alegra muchísimo saber que sentiste una buena disposición y atención de nuestro equipo. Brindar una experiencia cercana, rápida y de calidad es muy importante para nosotros, y tus palabras nos motivan a seguir mejorando cada día.
Vérifié
Customer service needs an upgrade.
When ordered, it was with the understanding the AMP would be delivered in 6-8 weeks. Even though I emailed customer service several times for a reason why it was nearing 12 weeks before it actually arrived, responses to my requests were ambiguous and never actually specified the reason for the delay.
9 novembre 2025
Réponse : amp
Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that your amp arrived later than expected and that the updates you received along the way weren’t clear. We completely understand your frustration, and we truly appreciate you sticking with us through the delay.
Your feedback means a lot and helps us improve how we communicate with our customers during situations like this. We’ve also sent you an email so we can connect with you directly and make sure everything is fully taken care of.
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