Agnew Group Reviews 17,749

Needed to replace the main family car, checked out lots of options and with the personal touch from James we settled on a Tiguan. James set up the test drive and ultimately the hand over which all we... See more

Great end-to-end customer experience. From the time I walked into the Dealership Service front desk, I was taken care of. I was quickly booked in and asked if I wanted a coffee and how I wante... See more

Excellent service received by both my car and myself. Ryan was great to deal with, friendly and knowledgeable regarding both the relatively minor repair I wanted done and also very helpful in outlin... See more

My car was not only ready before agreed time but spotless inside and out. I was phoned by Megan to inform me that a traffic accident had caused a lot of delays in the area. To top it all I received... See more

I was seen as soon as I arrived, gave the details of the car i was looking for and was shown options straight away. After picking the car I wanted the sales man helped me with every step of purchasing... See more

My wife and I visited your premises on Wednesday 2/10/25.We hadn't been there that long ,when a male approached us and identified himself as Mark M c kinstry and informed us he was a member of the Sal... See more

I left my car in for its annual service. Knowing that my car was being checked by mercedes mechanics gives me reassurance. The car was returned to me with a comprehensive service report and the car wa... See more

Experienced small issues with recently purchased golf. Contacted VW and was provided a time slot for inspection within days. Spoke with service manager Andrew who effectively listened to concern... See more

I recently left my vehicle in fir a service, i was made feel very welcome with tea and coffee on offer, i was invited to use thier facilities for my work, wifi worked well and staff very friendly rec... See more

Jonathan was the most welcoming and genuine sales man I have dealt with over the years. He explained everything in great detail ensured my husband and I had a test drive the same day and was great cra... See more

I have just purchased a car in approved used card in Mercedes Benz Belfast. I was genuinely pleased by my purchase experience! The sales personnel looked after me extremely well and made the purchase... See more

booked in for a usb update to maps but not available for 2018 convertible 430i so the dash shows local speed limit. told to buy connect package professional but that didn't work either. downloaded W... See more

We recently had our car serviced by the Agnew Group - Bavarian BMW, it was super easy to arrange via our app. We left the car and not long later we received a video detailing all that was required. A... See more

Everything went smoothly- I was looked after well and kept informed of time line what was being done what needed done and arrangements suitable for a return appointment to have additional work carried... See more

Didn’t sort my actual issue and when I appeared to collect my car there was an assumption I knew that it wasn’t going to be fixed. Haven’t put my steering rack back on correctly either and kinda feel... See more

Although there was a mix up in my appointment as no courtesy car was available when I brought my car for an arranged appointment. Audi rearranged this appointment and picked my car up from my home the... See more

Keith was very helpful looking after us with the rear gearbox fault, keeping us informed throughout aswell as getting it fixed via warranty. He also arranged a courtesy car due to length of time it wa... See more

Customer is always right attitude if it’s not exactly clear who is . My car always seems better than it had been before it needed work carried out on it.

My car in for a routine front brake pads and discs replacement. Entire visit featured courteous staff explaining process and whilst waiting was offered complimentary coffee which was perfect. The br... See more

We had the pleasure of talking to a young man in Battersea Power station where the brand new Mercedes CLA Electric was on display. From that we spoke to a few guys in Mercedes Belfast and finally on... See more

Exceptional staff, superb welcome and attentiveness throughout. Visit exactly as expected/explained, no shockers! A pleasure to be there and well looked after from start to finish! All too rare in tod... See more

7th October 2025 Quick Diagnosis!! Arrived at 9.30 early for my appointment. David came and took details of my problem with Tegan. Came back shortly with the diagnosis and said he had the part in a... See more

Fast , very helpful, response when my car had a flat tyre. I was on road with emergency tyre within one hour of my phone call, and repaired tyre refitted within next 2 hours. ( thanks particularly to... See more

After experiencing miscommunication between my vehicle and its key fobs which led to false alarm triggers, Sean McMahon at Audi Belfast took time to listen carefully. His knowledge of this older car -... See more

GlC 43 bought 2 months ago from MB Boucher Road. Engine fan runs on for about 10 minutes after turning engine off. Left the car with you for 2 days and was told it never happened with them. I told the... See more

Very efficient and professional service from the team. Andrew was very patient and understanding, genuinely lovely to deal with. I was kept updated on my service progress throughout the day and felt c... See more

Excellent customer service from Daniel very professional and helpful couldn’t do enough , i am so glad I went through Agnew for my car I wudnt go anywhere else after receiving 1st class service Tha... See more

Welcoming reception, with refreshments. Didn't have to wait long for the salesperson to make himself known to us even though we had not made an appointment. We didn't feel rushed when looking at... See more

My experience with Audi service was excellent from handing over my car for a service to collecting my courtesy car it was hassle free. The service was prompt and I collected my car a few hours later m... See more

It was a large service with some extra issues to be attended to as well. I was kept well informed and when it turned out that an unusual part would take a day to arrive, I received excellent assistan... See more

Fantastic customer service from Aaron during my car maintaonence check. It's always a pain to organise to leave your car in for servicing, but the team were very quick to get me checked in, letting me... See more

My experience was very good and the staff were very helpful. The head mechanic was very good at answering and explaining queries regarding my car. They got my sorted with a hired car very promptly.

Work carried out in good time and explanation given about state of car. Coffee also offered very quickly which was a bonus.

From start to finish Eve thing went as planned and smooth, recently had the same work done at Mercedes and have have nothing but problems and bad customer service

All I can say is James from the service department is very kind polite and has alot of compassion when it comes to a nervous driver. He reassured me when I was not at myself and I on a number of attem... See more

The showroom was spacious and well organised. The staff were attentive and courteous. A lift into the city centre was appreciated. Washing and valet of car completed.

I left my car in for a service. I was relying on someone else to give give me a lift to collect the car later, but their plans changed and I needed to car to be ready in only a few hours Andrew wa... See more

My car was taken off my hands at the exact time they said. I was given the name of the member of staff who was dealing with my vehicle and a time to collect. Daniel called me at 4.30pm to update on t... See more

The staff are very professional, friendly and welcoming, from the moment I entered. My car was in to get work done and they kept me updated on the progress.

Staff member very polite, quick and efficient service, clear and concise explanation of issues with the car! No fuss what so ever greeted with option of coffee!

The team were very approachable and walked me through the repair process. The work itself was carried out to a very high standard.

All of the staff I engaged with were very courteous, hospitable and professional. I was looked after in a timely fashion.

Daniel was very pleasant, helpful , and kept me informed of a change of colle tion time , He has a lovely personality, very enthusiastic, very polite , well Done Daniel ,, keep this attitude and yo... See more

I’ve had 5 great years with my xc60 t8 inscription pro. It is a beautiful car almost Bentley like interior and drives a dream. Nothing has gone wrong except the hybrid system which has been very u... See more

The staff are lovely but the issue with my car isn’t fixed, even after being with them for a whole day. I think I’ll be booking it in again!

Good job done on damaged alloy wheels. Very nice staff, friendly and welcoming with a nice cuppa.

The Bavarian Mini team were incredibly helpful throughout the entire process of purchasing my new car. In particular, thank you to Louis, who I dealt with primarily, for his professionalism, patience,... See more

FROM THE START THEY WERE REALLY HELPFULL ON MY BOOKING & WITH THE FOLLOW UP CALL & VIDEO. BE VERY HAPPY TO DEAL WITH THEM AGAIN

Andrew and Melissa were an absolute pleasure to deal with and made the purchase of my new vehicle seamless First class customer experience and all questions and queries dealt with promptly and profess... See more