Bikeflights.com Reviews 52,134

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the straightforward, efficient, and easy process for arranging delivery and payment. People appreciate the peace of mind, feeling assured their bikes will arrive on time and in good condition. The customer service team is frequently described as courteous, professional, responsive, and helpful, resolving issues quickly and efficiently. Consumers highlight the unbeatable cost, noting that the prices are better compared to other companies. The user experience is smooth, with an easy-to-use website and helpful updates on delivery progress. Many reviewers express their intention to use the service again and recommend it to others, emphasizing the overall value and reliability of the service.

Based on these reviews

Rated 5 out of 5 stars
Verified

I used Bikeflights to send my bike to Pittsburgh, PA for my adventure on the GAP / C&O. My bike arrived in time for a local bike store to get it ready for the ride. After I arrived in Washington... See more

Rated 5 out of 5 stars
Verified

I've used my EVOC bike bag several times when flying with my bike to out-of-state events, but this was the first time I tried to ship it. Using Bikeflights was simple and extremely easy; no hidden fee... See more

Rated 5 out of 5 stars
Verified

This is the best company to ship bikes across country and not have to worry about damage - get the isurance and the folks who handle the shipment are probably bike oriented and love to ride bikes to... See more

Rated 5 out of 5 stars
Verified

I��m a multi user of BikeFlights for shipping my bike across country - California, Utah, Arizona, Texas, Montana, to name a few. The price is fair, the shipping by UPS is efficient & timely, the BikeF... See more

Rated 5 out of 5 stars
Verified

I shipped my prized like new customized Cannondale Super V mountain bike to my son in Utah. Rate was considerably less than anywhere else - I think it was about 1/2 or less by using them. The websi... See more

Company replied

Rated 5 out of 5 stars
Verified

Bikeflights.com has excellent customer service and assisted me in the process of shipping a fat tandem across the US. Their CS team was very responsive and helped me sort out all of the issues regardi... See more

Rated 5 out of 5 stars
Verified

Straightforward instructions. I used a box from a bike shop, obtained for free. Package got there earlier than promised. No damage. Good communication. Price much better than UPS etc. Thanks.

Rated 5 out of 5 stars
Verified

Bike Flights was a great find for shipping my daughter’s bike across the country. The price was reasonable, the customer service was stellar. The bike safely reached its destination within a few days.... See more

Rated 4 out of 5 stars
Verified

Communication great. They were quick to respond to emails, even on weekends. Only reason for a 4 star is the pretty much one time use of their fairly expensive shipping cardboard box. The box was evi... See more

Rated 5 out of 5 stars
Verified

Sent my Specialized Creo e-bike to the hotel at which my tour started. The BikeFlights support team was very responsive and gave useful advice on the bike pick-up and delivery times. The whole proc... See more

Rated 3 out of 5 stars
Verified

I replied to the survey request email either my concern but received no response The bike was delivered on time but the large box was almost destroyed. It uses flimsy locks to build it and over 1... See more

Company replied

Rated 5 out of 5 stars
Verified

This was the first time I used Bikeflights to ship an ebike. Everything went smoothly with the packing and reassembly of the bike. The bike shops at both ends were excellent, knowledgeable about the... See more

Rated 5 out of 5 stars
Verified

Easy website experience, on time, fair price. Dropped it off at UPS in Denver on Monday, arrived in Syracuse on Thursday as promised.

Rated 3 out of 5 stars
Verified

I've used BikeFlights, on and off, for a few years with good results. However, over the last year over the last year, the experience has suffered. 1) the address system cannot get my address correct s... See more

Company replied

Rated 5 out of 5 stars
Verified

Bikeflights was awesome! The website guided me through the packing and shipping process and the shipping charge was much lower than what I was finding on the direct websites of the shipping companies.... See more

Rated 5 out of 5 stars
Verified

The twisting plastic device securing the box together is improving, but not great. Taping over this device ensures the box stays intact. Otherwise, I find the service Bikeflight provides is top-notch... See more

Rated 5 out of 5 stars
Verified

Process is taking much longer then expected due to parts missing inside of box. The white tabs specifically. Took many attempts to get the tabs sent out and still has not been sent to the carrier to... See more

Company replied

Rated 5 out of 5 stars
Verified

Peace of mind makes my experience so great. I can rest assured that my bicycle box will receive priority treatment. In the 9+ years I've been mailing bikes with Bikeflights, I have not been disap... See more

Rated 5 out of 5 stars
Verified

The bike shops were very accommodating once they knew I was shipping thru your service. They made me feel very comfortable and relaxed and smart!

Rated 5 out of 5 stars
Verified

Being able to print our own labels and help along the way is wonderful. Good pricing too. No problem with UPS. Please keep the shipping affordable!

Rated 5 out of 5 stars
Verified

Pick up and delivery was on time and prices were competitive. Also, to gather information I called prior to shipping my bike and spoke with Li Fam, who was extremely help and guided me through the pro... See more

Rated 4 out of 5 stars
Verified

First time using this service. I've heard good things, however I had two negative experiences that knocked 5 stars to 4 stars. 1. Though an option was given for paying by credit card, there was no... See more

Rated 5 out of 5 stars
Verified

If I could give ten stars I would. The box itself is great but what really stood out was the customer service. I was in a tight timeline to have my box delivered in Colorado to pick up a bike I bought... See more

Rated 5 out of 5 stars
Verified

This was my first time using BikeFlights. I appreciated the ease of setting up my R/T shipping and printing of the labels. I had some issues with payment and emailed and then spoke with a customer ser... See more

Rated 5 out of 5 stars
Verified

I realized that while booking the shipment, I had entered the wrong dimensions for the box. When correcting, I hastily entered the wrong date. Customer service was able to fix this for me instantly.... See more

Rated 5 out of 5 stars
Verified

It couldn’t have been easier! I received extremely courteous, professional and insightful advice prior to placing my order. My bike arrived in plenty of time without incident! I would definitely use... See more

Rated 5 out of 5 stars
Verified

The process involved for shipping using bike flights company was simple and fast. The bike arrived on time and with no missings or signs of damage.

Rated 3 out of 5 stars
Verified

After spending a few hours comparing my options to ship a bike from Maui to Oregon (UPS, Fedex, shipping companies, cost of boxes, bike shops, disassembling options....), I opted to use Bikeflights,... See more

Company replied

Rated 5 out of 5 stars
Verified

Clear shipping process from start to finish. My questions were answered quickly. Price was far better than I got by going directly to the shipper.

Rated 5 out of 5 stars
Verified

Second time i use bikeflights to ship my ebike north-south. Awesone! Reliable, fast, great value. Ask your dealer to box it for you, around $75. Easy enough to reassemble yourself. Highly recommend!

Rated 5 out of 5 stars
Verified

The service was extremely easy to use. It was fast and efficient. The entire process was way easier and way faster than going to the UPS store and doing everything there. It was also cheaper.

Rated 5 out of 5 stars
Verified

Wonderful experience. Less than half the price of shipping direct with ups. Even cheaper than using ebay shipping discount, when selling through them.

Rated 5 out of 5 stars
Verified

Dan was professional, patient, and very helpful. He made shipping with Bike Flights very easy. He represents Bike Flights well.

Rated 5 out of 5 stars
Verified

Been using these guys for many years for not only the best prices on UPS bike labels but also the best customer service - super easy to get someone on the phone and work one on one with that rep to re... See more

Rated 5 out of 5 stars
Verified

Amazing service and super easy to use. Also the best pricing options vs. traditional carrier prices. I would recommend to friends and family and will use again personally.

Rated 5 out of 5 stars
Verified

This was a wonderful experience. We boxed up the bike and delivered it to the UPS store. It was much less expensive to go thru Bike flights and I am convinced the bike arrived much more quickly than... See more

Rated 5 out of 5 stars
Verified

Fast shipping from ups. On time pickup. Great price compared to any other company. USPS wanted $109. UPS wanted $80. And bikeflights charged me $35 to use ups. Super great deal and I highly recommend... See more

Rated 5 out of 5 stars

Bike Flights makes the shipping process a lot easier. Blight Flights has a quick response to questions and will take the time to take a phone call when needed. I will continue to use and recommend Bi... See more

Rated 4 out of 5 stars
Verified

Straightforward to organise and had very helpful input from Bikeflights staff on required documentation. Only issues were with delivery of the two bikes we shipped (by UPS) in the UK, which kept chan... See more

Rated 5 out of 5 stars
Verified

Purchasing the label to send to the seller was easy. Plus I did search every other option for bike shipping and Bike Flights was the most economical.

Rated 5 out of 5 stars
Verified

Delivery was fast.....Web site is great.... easy to setup delivery......great updates on delivery in process. Thanks!

Rated 5 out of 5 stars
Verified

The individuals at Bike Flights were very responsive to multiple inquiries and in resolving issues that were not of their doing, but rather the shipping company. Additionally, I saved significant mon... See more

Rated 5 out of 5 stars
Verified

The bikeflights team member reached out to me and was very helpful getting a tandem bicycle shipped for a customer.

Rated 5 out of 5 stars
Verified

Everything arrived to customer intact, without damage and promptly. Could not ask for anything more on a 52lb. shipment!!

Rated 3 out of 5 stars
Verified

Very good service with as promised delivery schedule and pick up. I would use this service again.

Company replied

Rated 5 out of 5 stars
Verified

We use your service often for our customers. No complaints. Good job! Thanks.

Rated 5 out of 5 stars
Verified

It was super easy and super perfect, just like the first time. Thank you all very big!!!! 🐸

Rated 5 out of 5 stars
Verified

I was referred to BikeFlights by a competitor that wasn't able to follow through on its shipping claim. BikeFlights made sure that everything went smoothly and answered all my questions promptly.

Rated 5 out of 5 stars
Verified

Unbeatable cost, easy and smooth process, on track shipping, good customer support. I've been trying to transport my electric scooter from Dallas to San Diego for over a year now, and I never found... See more

Rated 5 out of 5 stars
Verified

I recently had my newly purchased e-bike shipped from a dealer in Las Vegas to my home in San Antonio using Bike Flights. The price was excellent, and their customer care team was extremely responsive... See more

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Company details

  1. Shipping Company

Written by the company

Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.

Bikeflights.com

Written by the company

We ship. You ride.
The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
Need a box?
We have premium, thoughtfully designed and easy-to-pack boxes available.
Customer Support 7 Days
You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.

Contact info

4.8

Excellent

TrustScore 5 out of 5

52K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I really do not understand what service…

I really do not understand what service I am getting by using BikeFlights, The bike shop charges me to pack the bike or I can do that myself. The bike shop can take it directly to UPS or I can and get the same rate, so WHAT SERVICE or benefit am getting from BikeFlights? I could buy a hard case and take it on the airplane with me for less than $100. It seems to me Bikeflights is nothing more than a middle man that negotiates a cheaper price for them selves at UPS and then takes the difference charging the customer the full UPS price. So again, what benefit does a customer get from bikeflights. Buyer beware!

13 October 2025
Unprompted review
Bikeflights.com logo

Reply from Bikeflights.com

Hi JC,

Thanks for sharing your feedback. We understand your concerns and appreciate the chance to clarify the value BikeFlights provides.

BikeFlights delivers everything you need to ship your bike — whether you’re selling online, moving across the country, or heading to a bucket-list event. We make it easy and affordable, saving you up to 40% on every shipment.

Beyond just a label, BikeFlights offers human support at every step of the way. Our team monitors shipments, escalates directly with UPS when needed, and is here to help if any issues arise. We also provide comprehensive protection coverage designed specifically for bikes and bike gear.

It looks like there’s no order or communication associated with your review, so if you could please expand on your experience, I’d be happy to personally review it and help clarify any confusion. Please email Support@Bikeflights.com ATTN: GINA

We’re cyclists ourselves and built BikeFlights to make shipping bikes easier, safer, and more reliable than doing it alone.

-Gina-
Bikeflights.com

Rated 5 out of 5 stars
Verified

No complaints, went smoothly

I was worried shipping a bike across country but everything went smoothly and the bike arrived intact and sooner than expected. If I had to do it again, but hoping I never have to, I would totally use the service again.

3 October 2025
Rated 5 out of 5 stars
Verified

Tracy was great but never received an…

Tracy was great but never received an email so I can print the label out so I had to call Tracy she was great but the system that you have running right now isn't that good very tough to print out a simple label why would you change it

27 September 2025
Rated 5 out of 5 stars
Verified

Bikeflights comes through again!

Bikeflights made my vacation great. They helped me ship my foldable ebike to the west coast for my 10 day vacation.. This is my 2nd time using BikeFlights for ebike round trip services, and I can't speak highly enough about the quality and value BikeFlights offer.
Affordability - I saved $100 -$150 in daily rental fees (and I ride daily) - PLUS I had *my own bike*, not a crummy, expensive, underpowered rental. I use a TRICO iron case (and disassemble my bike for packing)

The PERSONALIZED CUSTOMER SERVICE that Bikeflights offers is fantastic - they went above and beyond in answering a few delivery related questions, in real time (one email was actually answered after hours, and I wasn't expecting that) - They monitor and track your order so you don't need to stress. So A+ to BikeFlights for their CUSTOMER SERVICE and for the shipping service they provide.

9 October 2025
Rated 5 out of 5 stars
Verified

Easy shipping at a reasonable price

I’ve never shipped a bike before and it seemed so complicated. When I looked at regular shipping costs it seemed like it wasn’t worth it. But a bike shop told me about Bikeflights and wow, was I impressed. Process was simple, instructions were clear and the price was very reasonable. So glad I found this resource.

2 October 2025
Rated 5 out of 5 stars
Verified

Reliable way to ship your bike

We have a bike store, and find Bike Flights to be an extremely convenient and reliable way to ship bikes and cycling equipment at a fair price. Most transactions are self-service, but in cases when hands-on customer support is needed, you'll get prompt and professional assistance.

27 September 2025
Rated 5 out of 5 stars
Verified

Great customer service

I watched a YouTube video about packing a bike for shipment and consulted my local bike shop. It wasn't until after I shipped it that I saw the "how to" videos on the Bikeflights web page. Bikeflights also recommends removing the rear derailleur (RD) which I did not do. My bike arrived ahead of the promised delivery date. It appeared that the box had been laid on it's side and something heavy placed on top damaging the RD and associated derailleur hanger. I filed a claim about nine days later when I could find time during my 1200-mile charity bike ride. Bikeflights' policy requires claims to be filed within even days of delivery. Despite my filing the claim late and my packing the bike without following Bikefllights' video instructions, they honored my claim. The customer service was prompt and very courteous. I will use Bikeflights again.

26 September 2025

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