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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, polite, and professional demeanor. Consumers highlight the team's helpfulness and patience throughout the entire car purchasing process. People appreciate the clear and consistent communication, with staff members going above and beyond to ensure needs are met and questions are answered. The service provided is frequently described as amazing and efficient. Reviewers report a seamless and stress-free experience, with many securing their desired car within a remarkably short timeframe. Consumers also value the personalized approach, where the team takes individual financial situations and preferences into account. While opinions on the product itself are varied, the overall user experience and customer service receive high marks from the majority of reviewers.

Based on these reviews

Rated 5 out of 5 stars

Callum was great, everyone was really helpful, took security properly. Have kept me informed through whole process. Thank you so much. Looking forward to my vehicle being delivered Monday by Bedford C... See more

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Rated 5 out of 5 stars

I’m so grateful to the guys who have been helping me all week to find my perfect car, very understanding very patient. Both lads I spoke to were so sweet and lovely, gave me enough information. made... See more

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Rated 5 out of 5 stars

Absolutely fantastic service from start to finish. I was helped by a young man called Charlie who couldn’t have been more helpful. I gave him what must have been a mile long list of non-negotiables an... See more

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Rated 5 out of 5 stars

From browsing online to making my purchase everyone I spoke to was fantastic. However, special thanks to Darnel who even when I was unsure about the car kept providing me with everything I need includ... See more

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Rated 5 out of 5 stars

Ethan has been absolutely fantastic helping me find a new car. Finding me best options and deals was very good of him. It was like he actually cared about what I was financing and not just there to g... See more

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Rated 5 out of 5 stars

Morgan Lea and Elliot where both AMAZING, everything was so careful explain for my peace of mind and I was paid out within 24 hours! Couldn’t recommend more! Thank you both so much your both angels x

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Rated 5 out of 5 stars

Best car finance I've worked with, got my car sorted in less than 5 days and it was all clear and structured with the team helping me find the best deal for my situation would very well recommend.

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Rated 4 out of 5 stars

The company itself amazing and profesional. Especialy Leian. But sometimes you deal with difficult harages that are selling cars and it all turns out in a fiasco. Luckely car loan 365 manage in a few... See more

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Rated 5 out of 5 stars

Oscar at Car loans 365 was amazing he helped me with everything the communication was fantastic he was always there to answer any questions I had and even put up with me keep ringing and messaging abo... See more

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Rated 5 out of 5 stars

Fantastic service, always kept me updated and any questions I had were answered swiftly. Kobi kept me informed constantly and was very organised and precise on the information he gave me.

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Rated 4 out of 5 stars

Using car loans 365 gave me a very easy and welcoming experience especially when I had no clue what I was doing. They definitely gave me the support I needed. Super friendly people and very understand... See more

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Rated 5 out of 5 stars

Brilliant! Great service, was nervous about applying but was easy and everything was explained in layman’s terms,I had the pleasure of Warren and his team who I can’t recommend enough , great sense of... See more

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Rated 5 out of 5 stars

I had an amazing experience working with Alexander. He was patient, knowledgeable, and truly went above and beyond to make sure I found the right car.His communication was clear and consistent, and he... See more

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Rated 5 out of 5 stars

I was nervous about applying for finance especially because the page just popped on my Facebook page, I wasn't sure if it was authentic or not. I had the pleasure of working with Andy and he helped me... See more

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Rated 5 out of 5 stars

Such lovely people. Helpful friendly, informative and evidentially good at there jobs! Darnel was so nice and helpful. Sorted everything so fast, crazy! Thank you all

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Rated 5 out of 5 stars

It was really quick & easy! My account manager, Emmanuel was absolutely brilliant guiding me through the process and listening to my needs and requirements for my next car. After sales/customer care w... See more

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Rated 5 out of 5 stars

Brilliant company and service. Luke was handling my case and listened to exactly what I was after. Within no time I had changed cars and was on the road. I highly recommend this company as they really... See more

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Rated 5 out of 5 stars

Josh helped me so much with the finance. Felt like a valued customer and he helped me feel at ease with picking a car that suited me. I would recommend using this team for assistance with getting a ca... See more

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Rated 5 out of 5 stars

Posted an enquiry, Cameron the agent reached out to me. Absolutely fabulous service from start to finish ! Understood my car needs and budget & found a deal that works for me. Thanks Cam - I look... See more

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Rated 5 out of 5 stars

William was brilliant in assisting me with the purchase of my new car. No question was too much effort for him to answer, he went above and beyond in helping me find the right car after asking about m... See more

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Rated 5 out of 5 stars

Pedro has been absolutely amazing thru this process, he got me the car ive always wanted, Pedro went above and beyond to make me happy, amazing service. Thankyou again Pedro

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Rated 5 out of 5 stars

This was the most professional experience I have had in purchasing a vehicle from start to finish. From inception with Chris to closure with Oliver. I will collect my vehicle in two days. It was read... See more

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Rated 5 out of 5 stars

Spike to Mitch explained everything in plain English phoned me every step of the way to say what is happening next would recommend when anyone asks me about car financing

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Rated 5 out of 5 stars

Extremely fast. I applied yesterday and got a call straight away in less then 24hours iv arranged collection of my new car. I have extremely poor credit can't even get a catalogue and the process was... See more

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Rated 5 out of 5 stars

Nice experience, Cam put up with my 200 changes of mind and was happy to just keep searching and do the leg work for my big list of criteria’s, He found us a pristine car 3 days later I was driving i... See more

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Rated 5 out of 5 stars

Lewis my account manager was extremely patient with me. Offering me time and support. He helped me narrow a vehicle down and sorted everything for me. Explained everything in great detail.

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Rated 5 out of 5 stars

Joe was very helpful and patient with me for the entire process. I was buying a car for the first time and he made everything very easy. I am always very busy at work and he worked around my fussy sch... See more

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Rated 5 out of 5 stars

They Helped me all the way through, for me find a new car is a nightmare, because I don’t know anything about it. I was relaxed , most of the time I suffer with anxiety, but Carloans365 were very pro... See more

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Rated 5 out of 5 stars

Great service all in all... Josh made the process easier than I thought it would be friendly guy and knew what he was talking about. Was kept well up to date with what was happening definitely happy w... See more

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Rated 5 out of 5 stars

Absolutely amazing, I couldn’t ask for a better service. Friendly, respectful, helpful and so much more. I had a car sorted within two days… and just before Christmas, so not only did they find me my... See more

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Rated 5 out of 5 stars

Pedro my accounts manager was fantastic. He made the whole process so easy and stress free. I would definitely recommend using car loans 365 if you get a Pedro every time! Thanks again for all your... See more

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Rated 5 out of 5 stars

Very polite sales advisors and taken thorough the steps from start to finish Was a lot quicker than I expected from first enquiry to picking up a car

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Rated 5 out of 5 stars

Luke was Very helpful and patient, went above and beyond to make it work out for me, couldn't fault their service

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Rated 5 out of 5 stars

I was hesitant going through carloans365, i had never heard of them and thought to myself "why not". The customer service was absolutely top notch. Excellent. They had no need to be as kind as they... See more

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Rated 5 out of 5 stars

Very efficient. There was a slight hiccup with my date of birth but the agent dealing Oli Boudin went the extra mile to sort things out and also went the extra mile to get me a good deal with Oodle l... See more

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Rated 5 out of 5 stars

I was really nervous to start with and wasn't sure it was the right move , kaheel from carloans 365 honestly changed everything for me, he was there every step of the way constant communication and gu... See more

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Rated 5 out of 5 stars

The whole process from start to finish was top notch. Kobi was so helpful and he found my dream car with the best dealership! I cannot fault Carloans365 for the service I received. I would definetly u... See more

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Rated 5 out of 5 stars

Great experience from start to finish, started the process on Saturday and it was complete by Monday midday. The team are extremely helpful and truly take into account every decision that you make. Bi... See more

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Rated 5 out of 5 stars

Super helpful friendly advisors, really quick and efficient with getting everything done to speed up the process, explained everything well to me and made sure I understood each step would highly reco... See more

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Rated 5 out of 5 stars

Brilliant experience. Lovely, friendly and helpful staff. Found me the right car for a great price and suited my needs best. 100% would recommend. Overall very good experience.

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Rated 5 out of 5 stars

Harjit is very supportive, friendly, patient. He really helped me throughout the car Search and he explained everything in detailed to my understanding. Lucky to have him help me out.

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Rated 5 out of 5 stars

The staff are so friendly , polite and professional . Andy was so helpful in a respectiful manner. He is so efficient in his job , keep up the standard .

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Rated 5 out of 5 stars

Alex went above and beyond to make the process of buying a car really easy for me, amazing service and would definitely recommend!

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Rated 5 out of 5 stars

Everyone was very helpful. Alim did his utmost to find me a great deal, both for the new car and my part exchange. The process was stress free and easy as all the hard work was done for me. Everyt... See more

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Rated 5 out of 5 stars

I saw a car I was interested in and contacted them, Charlie called me back and was so helpful, he guided me through the whole process and explained everything, I would definitely recommend them.

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Rated 5 out of 5 stars

Alex was superb, really helpful went through the whole process with ease and got me in my dream car within couple of days

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Rated 5 out of 5 stars

From the minute I contacted CL365 every interaction was always a positive one. I was made to feel valued and understood by each person. Cameron (account manager) especially. He was very knowledg... See more

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Rated 5 out of 5 stars

This company is great I dealt with emannuel he is superb at his job going the extra mile to help. Very quick to sort things. Thankyou car 365.

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Rated 5 out of 5 stars

Daniel was very helpful gave me all the info i needed, helped me find the best deal would highly recommend!

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Rated 5 out of 5 stars

I recently had the pleasure of working with Nathan while financing my new car, and I can't recommend them enough! From the very beginning, he was incredibly knowledgeable and attentive, guiding me t... See more

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What people talk about most

Staff

Reviewers frequently praise the staff for being very helpful, communicative, and professional. Many people... See more

Service

Reviewers frequently praise the service, highlighting that the process is straightforward, efficient, and... See more

Customer service

Reviewers frequently highlight the excellent customer service they received, describing it as "fantastic" and... See more

User experience

Reviewers generally had a positive and stress-free experience, praising the helpfulness and efficiency of the... See more

Product

Reviewers' experiences with the product are mixed. Some customers are happy, praising the condition and ease... See more

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Company details

  1. Car Finance and Loan Company

Written by the company

Affordable finance at your fingertips


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Sell me a shit car

Sell me a shit car

15 December 2025
Unprompted review
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Reply from carloans 365

Hi Patrick,

We’re sorry to hear you feel this way. That’s certainly not the experience we want for any customer. We’d like the opportunity to understand what’s happened and look into this properly so we can see how we can help.

If you’re able to, please contact us at customercare@carloans365.co.uk with your details and a brief outline of the issue, and a member of our team will review this with you.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Fantastic service

Fantastic service, always kept me updated and any questions I had were answered swiftly.

Kobi kept me informed constantly and was very organised and precise on the information he gave me.

13 December 2025
Unprompted review
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Reply from carloans 365

Hi Darren,

Thank you for taking the time to share your feedback. It’s great to hear how well supported you felt throughout and that Kobi’s clear communication helped keep everything on track. He’ll be really pleased to know his organisation and updates made the process feel smooth and reassuring.

As you’ve shared such a positive experience, we also wanted to let you know about our referral scheme. You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

I’m so grateful to the guys who have…

I’m so grateful to the guys who have been helping me all week to find my perfect car, very understanding very patient. Both lads I spoke to were so sweet and lovely, gave me enough information. made it all understanding before I agreed to anything big shout out to Emmanuel who was dealing with the finances got me a good deal with the garage 😊 thank you again iv been trying so long you made the dream come true ☺️ 100% recommend to finding a car

10 December 2025
Unprompted review
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Reply from carloans 365

Hi Sophie,

Thank you so much for sharing this lovely review. It’s great to hear how supported you felt throughout the search and that the team took the time to make sure everything was clear before you moved forward.

Emmanuel will be really pleased to know his work on the finance helped bring everything together and secure a deal you were happy with. We’re delighted we could help turn a long search into such a positive outcome for you.

As you mentioned recommending us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re always here if you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Best car finance I've worked with

Best car finance I've worked with, got my car sorted in less than 5 days and it was all clear and structured with the team helping me find the best deal for my situation would very well recommend.

12 December 2025
Unprompted review
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Reply from carloans 365

Hi Shittu,

Thank you for taking the time to leave such a positive review. It’s great to hear how smoothly everything came together and that the team were able to support you with a deal that suited your situation. We’re really pleased the process felt clear and well organised from start to finish.

As you mentioned recommending us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 1 out of 5 stars

Immediately after collecting the…

Immediately after collecting the vehicle from service, I noticed a groaning noise when braking. I contacted the service department and was advised to return the car for inspection. Following this inspection, the mechanic confirmed the presence of the groaning noise and assured me that the issue would be resolved within two days. After collecting the vehicle and carrying out a test drive, I informed Roland that the noise was still present. Despite this, I was told that the vehicle was in “good condition” and that no further action would be taken, even though the fault clearly persisted. The following day, acting on the advice of CarLoans 365, I took the vehicle to an independent garage, which confirmed a fault with the braking system.Since then, I have made daily attempts to contact the complaints team, often waiting over an hour on the phone. I have spoken with Dylan, who repeatedly promised return calls that never happened. I have also sent three emails, none of which have received a satisfactory response. It is extremely disappointing that once the vehicle was purchased, the level of customer care deteriorated so significantly. I was also informed that if I chose to reject the vehicle, The behaviour and lack of accountability shown by both the dealer and CarLoans 365 is unacceptable.

20 November 2025
Unprompted review
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Reply from carloans 365

Hi,

Thank you for taking the time to set out your experience in detail.

We’re very sorry to hear how distressing this situation has been, particularly given the concerns you raised so soon after collection and the difficulty you’ve had getting clear follow-up. We understand how frustrating this must feel.

We can confirm that the issues you’ve raised have been escalated to our complaints team for further review. Given the involvement of the dealer, service department, and independent inspection, this requires a full assessment so that the matter can be addressed properly.

A member of the team will be in touch with you directly to discuss the next steps and provide clarity on the options available to you.

We appreciate your patience while this is reviewed and acknowledge your concerns regarding communication, which have been noted as part of this process.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Morgan Lea and Elliot where both…

Morgan Lea and Elliot where both AMAZING, everything was so careful explain for my peace of mind and I was paid out within 24 hours! Couldn’t recommend more! Thank you both so much your both angels x

11 December 2025
Unprompted review
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Reply from carloans 365

Hi Rosie,

Thank you so much for sharing this lovely feedback. It’s great to hear how well Morgan Lea and Elliot supported you and that their clear explanations helped give you real peace of mind throughout. They’ll be delighted to know their care and attention made such a positive difference, and that everything moved along so quickly for you.

As you’ve mentioned recommending us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re always here if you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Alex went above and beyond to make the…

Alex went above and beyond to make the process of buying a car really easy for me, amazing service and would definitely recommend!

11 December 2025
Unprompted review
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Reply from carloans 365

Hi,

Thank you for taking the time to leave such a lovely review.

It’s great to hear how well Alex supported you and that his efforts helped make the whole experience feel easy and well guided. He’ll be really pleased to know his service made such a positive difference for you.

As you mentioned recommending us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Callum was great

Callum was great, everyone was really helpful, took security properly. Have kept me informed through whole process. Thank you so much. Looking forward to my vehicle being delivered Monday by Bedford Cars they were lovely too.

10 December 2025
Unprompted review
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Reply from carloans 365

Hi,

Thank you for taking the time to share your experience. It’s great to hear how well Callum and the rest of the team supported you and kept you informed throughout, while also making sure everything was handled securely.

Callum will be really pleased to know his help made the process feel reassuring from start to finish. We’re also glad to hear your experience with the dealership has been positive, and we hope delivery on Monday goes perfectly.

As you’ve shared such positive feedback, we also wanted to let you know about our referral scheme. You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

5/5 would recommend, brilliant staff and easiest way to buy a car

Absolutely fantastic service from start to finish. I was helped by a young man called Charlie who couldn’t have been more helpful. I gave him what must have been a mile long list of non-negotiables and after a lot of hours he found me my dream car (and he even managed to find me a car that’s glittery!!) I will recommend carloans365 to anybody and everybody, really happy with the service received and the dedication of your staff. Every other person I dealt with was also so friendly, but I want to say a big thanks to Charlie for helping me from start to finish.

29 November 2025
Unprompted review
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Reply from carloans 365

Hi Shenadoah,

Thank you so much for such a wonderful review. It’s fantastic to hear how well Charlie supported you throughout your search and that he took the time to work through all your requirements to find something truly perfect for you.

He’ll be absolutely delighted to know his dedication and effort made such a memorable difference, glittery car included. We’re also really pleased to hear that every interaction with the wider team felt friendly and positive.

As you mentioned recommending us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re always here if you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Daniel was very helpful gave me all the…

Daniel was very helpful gave me all the info i needed, helped me find the best deal would highly recommend!

10 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi Thomas,

Thank you for taking the time to leave a review. It’s great to hear how well Daniel supported you and that his guidance helped you find a deal that suited you. He’ll be really pleased to know his help made such a positive difference.

As you mentioned recommending us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Everybody that I interacted with was…

Everybody that I interacted with was kind and helpful

10 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi Ashely,

Thank you for your review. We’re really pleased to hear that every interaction you had with the team was a positive one. We appreciate you choosing us and hope you’re enjoying your new car.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Luke was Very helpful and patient

Luke was Very helpful and patient, went above and beyond to make it work out for me, couldn't fault their service

10 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi Stacey,

Thank you for taking the time to share your experience. It’s great to hear how well Luke supported you and that his patience and effort helped everything come together for you. He’ll be really pleased to know his support made such a positive difference.

As you’ve shared such positive feedback, we also wanted to let you know about our referral scheme. You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Ethan has been absolutely fantastic…

Ethan has been absolutely fantastic helping me find a new car. Finding me best options and deals was very good of him. It was like he actually cared about what I was financing and not just there to get his wage.
Thank you Ethan I look forward to picking my new car up😆

10 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi Lauren,

Thank you for taking the time to share this. It’s great to hear how well Ethan supported you and that his approach made you feel genuinely looked after while choosing the right option for you.

He’ll be really pleased to know his care and effort stood out and helped make the process feel so positive. We hope collection day is exciting and that you enjoy every moment in your new car.

As you’ve shared such positive feedback, we also wanted to let you know about our referral scheme. You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Joe was amazing, thank you

Joe was very helpful and patient with me for the entire process. I was buying a car for the first time and he made everything very easy. I am always very busy at work and he worked around my fussy schedule to help me as much as he could. Couldn’t fault the service in any way. Give him a bonus this Christmas x

27 November 2025
Unprompted review
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Reply from carloans 365

Hi TL,

Thank you so much for sharing this. It’s great to hear how well Joe supported you, especially with this being your first time buying a car and alongside a busy work schedule. He’ll be really pleased to know his flexibility and patience helped make everything feel manageable for you.

As you’ve shared such positive feedback, we also wanted to let you know about our referral scheme. You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Fab experience

Super helpful friendly advisors, really quick and efficient with getting everything done to speed up the process, explained everything well to me and made sure I understood each step would highly recommend

6 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

HI Chris,

Thank you for taking the time to leave such a positive review. It’s great to hear that the team supported you so well and made sure everything was clear and easy to follow throughout the process. We’re really pleased everything moved along quickly and worked out smoothly for you.

As you mentioned recommending us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 1 out of 5 stars
Redirected

Very poor communication terrible…

Very poor communication terrible customer service. Avoid this company

9 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi A P,

We’re sorry to hear that this has been your experience. We understand how frustrating poor communication can be, and this isn’t the level of service we aim to provide. We’d like the opportunity to look into what’s happened and see how we can help address your concerns.

If you’re willing, please contact us at customercare@carloans365.co.uk with a brief outline of the issue so our team can review this properly and respond to you directly.

Warm regards,
The Team at Carloans 365

Rated 2 out of 5 stars

Will not help you if there is a problem

I went to Carloans635 just intending to get the finance and find a car myself, they sent me loads of car adds and found me the model I wanted. It was 2 hours away but I was persuaded that it was easy and safe to get the car delivered. Within 6 weeks it had a major fault which made no longer road legal. I messaged and called and was initially told that of course they could help. The fault was not covered by the "extensive warranty" they sold me and, with it coming from so far away I could not pop it back to where it came from. I have been emailing back and forth with them for 3 weeks since the fault. I have paid 50 for diagnostics - did EXACTLY what they asked me to do at EXACTLY where they told me to do it and then they started to gaslight me that I had not sent them the paperwork, I was looking at the email sent to them, with the attachments and they still tell me it is not sent. It takes them nearly a week to look at an email and when I said that this was not good enough I was told they are short staffed - so is my work now my chuffing car is broken! I still do not have it resolved and am slowing going insane, they never make contact with me, I have to call them and sit on hold for hours and then sit on hold again while one of the sales team tries (and usually fails) to raise someone in complaints to talk to me as they do not give out a number direct to this department. I wish I had never heard of this company, once they have you signed up to pay off a loan they do not care if you are left with nothing to show for the money spent, they are rude, they do not listen and they do not respond on chat or to emails . AVOID

9 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi,

Thank you for taking the time to explain what you’ve been dealing with.

We’re very sorry to hear how upsetting and stressful this situation has been, particularly given the ongoing fault with the vehicle and the difficulty you’ve had getting timely updates. We understand how challenging this must be, especially when you’ve followed the steps requested and are still waiting for clarity.

We can confirm that the issues you’ve raised require further review and have been escalated to our complaints team so they can assess the matter fully, including the information you’ve already provided.

A member of the team will be in contact with you directly to discuss the next steps and provide an update. We’ve also noted your feedback regarding communication and response times as part of this review.

We appreciate your patience while this is looked into and understand how important it is for this to be resolved properly.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful. Alim did his utmost to find me a great deal, both for the new car and my part exchange.
The process was stress free and easy as all the hard work was done for me. Everything was explained fully and they made sure I was happy with everything.

9 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi Martin,

Thank you for taking the time to share your experience. It’s great to hear how well Alim supported you and that he was able to work through both the new car and part exchange to find something that suited you.

He’ll be really pleased to know his efforts helped make the whole process feel calm, clear and well looked after from start to finish.

As you’ve shared such positive feedback, we also wanted to let you know about our referral scheme. You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

I was hesitant going through…

I was hesitant going through carloans365, i had never heard of them and thought to myself "why not". The customer service was absolutely top notch. Excellent. They had no need to be as kind as they were and have been. Everything was plain sailing and smooth. I want to especially thank zuhaib and the other man dealing with my case and with them the very best in their careers. Top men. Carloans365 bridges the gap between dealer, finance and car. They seek the easiest way, the fastest and most sufficient for their customers. I cant recommend enough. I would give higher than 5 stars. They were that good. If you are thinking along the same line as me and want a new car, but need finance for it. Give them a call. And they WILL assist you.

Thanks lads

9 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

Hi Connor,

Thank you so much for taking the time to share such a thoughtful review. It’s great to hear how your experience changed from initial hesitation to feeling fully supported throughout, and that the team made everything feel smooth and well coordinated.

Zuhaib will be especially pleased to know his support made such a strong impression, and we’ll be sure to pass on your kind words to everyone involved.

We really appreciate you recognising the way we work to keep things clear and joined up between the dealer, finance and customer. Feedback like this means a lot to the whole team.

As you’ve been kind enough to recommend us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re always here if you need us in the future.

Warm regards,
The Team at Carloans 365

Rated 5 out of 5 stars

Very Helpful

I saw a car I was interested in and contacted them, Charlie called me back and was so helpful, he guided me through the whole process and explained everything, I would definitely recommend them.

8 December 2025
Unprompted review
carloans 365 logo

Reply from carloans 365

HI Debbie,

Thank you for taking the time to leave a review. It’s great to hear how well Charlie supported you and that his guidance helped make everything feel clear and easy to follow.

He’ll be really pleased to know his help made such a positive difference to your experience.

As you mentioned recommending us, did you know we have a referral scheme? You’ll receive £150 when someone you refer finances their car through us, just like you did.

Thanks again for choosing Carloans 365. We’re here anytime you need us.

Warm regards,
The Team at Carloans 365

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