Callum was great, everyone was really helpful, took security properly. Have kept me informed through whole process. Thank you so much. Looking forward to my vehicle being delivered Monday by Bedford C... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Statham House, Talbot Road, M32 0FP, Manchester, United Kingdom
Replied to 100% of negative reviews
Typically replies within 48 hours
Fantastic service, always kept me updated and any questions I had were answered swiftly.
Kobi kept me informed constantly and was very organised and precise on the information he gave me.

Reply from carloans 365
I’m so grateful to the guys who have been helping me all week to find my perfect car, very understanding very patient. Both lads I spoke to were so sweet and lovely, gave me enough information. made it all understanding before I agreed to anything big shout out to Emmanuel who was dealing with the finances got me a good deal with the garage 😊 thank you again iv been trying so long you made the dream come true ☺️ 100% recommend to finding a car

Reply from carloans 365
Best car finance I've worked with, got my car sorted in less than 5 days and it was all clear and structured with the team helping me find the best deal for my situation would very well recommend.

Reply from carloans 365
Immediately after collecting the vehicle from service, I noticed a groaning noise when braking. I contacted the service department and was advised to return the car for inspection. Following this inspection, the mechanic confirmed the presence of the groaning noise and assured me that the issue would be resolved within two days. After collecting the vehicle and carrying out a test drive, I informed Roland that the noise was still present. Despite this, I was told that the vehicle was in “good condition” and that no further action would be taken, even though the fault clearly persisted. The following day, acting on the advice of CarLoans 365, I took the vehicle to an independent garage, which confirmed a fault with the braking system.Since then, I have made daily attempts to contact the complaints team, often waiting over an hour on the phone. I have spoken with Dylan, who repeatedly promised return calls that never happened. I have also sent three emails, none of which have received a satisfactory response. It is extremely disappointing that once the vehicle was purchased, the level of customer care deteriorated so significantly. I was also informed that if I chose to reject the vehicle, The behaviour and lack of accountability shown by both the dealer and CarLoans 365 is unacceptable.

Reply from carloans 365
Morgan Lea and Elliot where both AMAZING, everything was so careful explain for my peace of mind and I was paid out within 24 hours! Couldn’t recommend more! Thank you both so much your both angels x

Reply from carloans 365
Alex went above and beyond to make the process of buying a car really easy for me, amazing service and would definitely recommend!

Reply from carloans 365
Callum was great, everyone was really helpful, took security properly. Have kept me informed through whole process. Thank you so much. Looking forward to my vehicle being delivered Monday by Bedford Cars they were lovely too.

Reply from carloans 365
Absolutely fantastic service from start to finish. I was helped by a young man called Charlie who couldn’t have been more helpful. I gave him what must have been a mile long list of non-negotiables and after a lot of hours he found me my dream car (and he even managed to find me a car that’s glittery!!) I will recommend carloans365 to anybody and everybody, really happy with the service received and the dedication of your staff. Every other person I dealt with was also so friendly, but I want to say a big thanks to Charlie for helping me from start to finish.

Reply from carloans 365
Daniel was very helpful gave me all the info i needed, helped me find the best deal would highly recommend!

Reply from carloans 365
Everybody that I interacted with was kind and helpful

Reply from carloans 365
Luke was Very helpful and patient, went above and beyond to make it work out for me, couldn't fault their service

Reply from carloans 365
Ethan has been absolutely fantastic helping me find a new car. Finding me best options and deals was very good of him. It was like he actually cared about what I was financing and not just there to get his wage.
Thank you Ethan I look forward to picking my new car up😆

Reply from carloans 365
Joe was very helpful and patient with me for the entire process. I was buying a car for the first time and he made everything very easy. I am always very busy at work and he worked around my fussy schedule to help me as much as he could. Couldn’t fault the service in any way. Give him a bonus this Christmas x

Reply from carloans 365
Super helpful friendly advisors, really quick and efficient with getting everything done to speed up the process, explained everything well to me and made sure I understood each step would highly recommend

Reply from carloans 365
Very poor communication terrible customer service. Avoid this company

Reply from carloans 365
I went to Carloans635 just intending to get the finance and find a car myself, they sent me loads of car adds and found me the model I wanted. It was 2 hours away but I was persuaded that it was easy and safe to get the car delivered. Within 6 weeks it had a major fault which made no longer road legal. I messaged and called and was initially told that of course they could help. The fault was not covered by the "extensive warranty" they sold me and, with it coming from so far away I could not pop it back to where it came from. I have been emailing back and forth with them for 3 weeks since the fault. I have paid 50 for diagnostics - did EXACTLY what they asked me to do at EXACTLY where they told me to do it and then they started to gaslight me that I had not sent them the paperwork, I was looking at the email sent to them, with the attachments and they still tell me it is not sent. It takes them nearly a week to look at an email and when I said that this was not good enough I was told they are short staffed - so is my work now my chuffing car is broken! I still do not have it resolved and am slowing going insane, they never make contact with me, I have to call them and sit on hold for hours and then sit on hold again while one of the sales team tries (and usually fails) to raise someone in complaints to talk to me as they do not give out a number direct to this department. I wish I had never heard of this company, once they have you signed up to pay off a loan they do not care if you are left with nothing to show for the money spent, they are rude, they do not listen and they do not respond on chat or to emails . AVOID

Reply from carloans 365
Everyone was very helpful. Alim did his utmost to find me a great deal, both for the new car and my part exchange.
The process was stress free and easy as all the hard work was done for me. Everything was explained fully and they made sure I was happy with everything.

Reply from carloans 365
I was hesitant going through carloans365, i had never heard of them and thought to myself "why not". The customer service was absolutely top notch. Excellent. They had no need to be as kind as they were and have been. Everything was plain sailing and smooth. I want to especially thank zuhaib and the other man dealing with my case and with them the very best in their careers. Top men. Carloans365 bridges the gap between dealer, finance and car. They seek the easiest way, the fastest and most sufficient for their customers. I cant recommend enough. I would give higher than 5 stars. They were that good. If you are thinking along the same line as me and want a new car, but need finance for it. Give them a call. And they WILL assist you.
Thanks lads

Reply from carloans 365
I saw a car I was interested in and contacted them, Charlie called me back and was so helpful, he guided me through the whole process and explained everything, I would definitely recommend them.

Reply from carloans 365
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.