carVertical Reviews 16,798

TrustScore 3 out of 5

3.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate that the reports can reveal issues with vehicles before purchase, potentially saving them from financial losses. People highlight the detailed information provided in the reports, which gives them confidence when purchasing a second-hand car. Reviewers also mention that the service is easy to use and provides peace of mind, especially when checking for outstanding finance or accident damage. The prompt and kind customer service, particularly regarding refunds, is also appreciated. However, some consumers express disappointment with the level of data provided, especially for cars from outside Europe. Some reviewers feel that the service is overpriced, as similar information can be found elsewhere for less. Others report issues with using their purchased checks, such as being repeatedly asked to log in or having their reports expire unexpectedly. Some customers also complain about inaccurate or incomplete information, such as missing photos of damage or incorrect vehicle details.

Based on these reviews

Rated 3 out of 5 stars
Verified

I wanted to use Car Vertical to see the extent of the damage to a car I am interested in. With adverts from trusted sources, I was expecting to see images of the crashed vehicle. But just a quick ment... See more

Company replied

Rated 3 out of 5 stars
Verified

I was assured that they could offer details on Japanese cars. I was looking at an import and so wanted to uncover its history in Japan. I bought the two check deal and commenced my search. Only detail... See more

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Rated 3 out of 5 stars
Verified

Common vehicle info are available from much cheaper site. The ones that makes the site stands out are damaged details with photos. Unfortunately the one that I am interested have no photos included. P... See more

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Rated 3 out of 5 stars
Verified

I have bought two checks, used one , trying to use the second one, no chance. Keeps telling me to log in , when I try , keeps asking for six digit number, which I receive, when I put the numbers in ,... See more

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Rated 2 out of 5 stars
Verified

Only gives part of the picture, checks if car has been involved in accident, any finance outstanding and possible mileage anomalies. Does not check mot histories or advice user to. used to check to ca... See more

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Rated 1 out of 5 stars

This is a scam – don’t let yourself be deceived. I purchased two reports and both of them were false. Therefore, all the positive reviews are most likely fake. This is nothing but fraud and an attempt... See more

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Rated 1 out of 5 stars
Verified

I tried to use a discount code promoted by YouTuber High Peak Autos, who they sponsor. The code didn't work. Even worse, they charged me twice. So I emailed them to ask WTF? Ok, I have... See more

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Rated 1 out of 5 stars

Paid for a full car history report in France to check a known accident (2018). Report came back with no accidents, no service history, no technical inspections – just mileage data I can get for fr... See more

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Rated 1 out of 5 stars
Verified

For £31 I got absolutely zero information about the car which wasn't readily available from the government website. Despite the adverts for Carvertical on numerous YouTube videos, there were no pics o... See more

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Rated 1 out of 5 stars

If I could give less than 1 star I would. Their HPi check came back all clear on a car I carried the report out on. Which is why I bought the car, turns out a year later when trading it into a main de... See more

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Rated 4 out of 5 stars
Invited

I had an issue where a report had automatically been charged even though I already owned that car report. The carvertical team gave me the report back and told me to clear browser cache, but since I... See more

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Rated 1 out of 5 stars

The rating you see here is not true. Should be one star! Just check other suppliers and you will get better information. Carvertical is taking your money to tell you they don’t actually know and want... See more

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Rated 2 out of 5 stars
Verified

Minimum information regarding the cars past, not like other countries where you have full info about the car, what options it had etc. and price wise, that’s a robbery tbh….

Company replied

Rated 4 out of 5 stars
Verified

You can get useful informations about your car like production country, mileage, damage and theft history etc. It’s a little bit overpriced, if they have like a unique price for 50 checks would be per... See more

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Rated 1 out of 5 stars

I was buying a high value vehicle for my car dealership and wanted the best possible car check performed on the vehicle prior to buying it. I bought the report from carvertical for a rip off price of... See more

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Rated 2 out of 5 stars

Wanted a check on my new car and wish I saved the money. There wasn’t anything I already didn’t know about my car from the car vertical report. Everything including mot history, number of owners,... See more

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Rated 1 out of 5 stars
Verified

Car Vertical is an expensive car check service, even with a discount codebook, but in reality it gave no more information that similar services costing £5. I checked two vehicles with similar results.... See more

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Rated 1 out of 5 stars
Verified

I ordered a car check, knowing my car had been in an accident before, and was a cat s damaged repairable. Even though the report showed this ,I was expecting pictures of the previous damage. i found t... See more

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Rated 5 out of 5 stars
Verified

Always good to see the history for any car purchase, and these HPI reports provide a lot more detail than other providers I have used in the past. Will continue to use them for any future purchases.... See more

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Rated 5 out of 5 stars
Verified

Purchased a Second hand Range Rover last week. Having watched the YouTube videos from Matt Armstrong, etc. I thought, why not give this a go? The report was perfect and gave me peace of mind, an... See more

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Rated 3 out of 5 stars
Verified

Most of the information I was given I already knew but I would have liked some information about the previous owner . I would like to know how the car was used whether it was a lease car or privat... See more

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Rated 1 out of 5 stars
Verified

The service is not worth the money ,in the past i used this service for UK cars . Now i bought a report for a car imported from Germany , useless , don t waste your money . Empty report , just car's... See more

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Rated 1 out of 5 stars

Bought two checks with CAT N damage. Neither showed photos of damage or car valuations. Could have bought a better report for £8.95 instead of £25.59 from mycarcheck. Will never use again.

Company replied

Rated 5 out of 5 stars
Verified

As I was buying a secondhand car from a main Honda Agent I didn't really need to do a check, but because I wanted to be 100% sure I did one any way. It showed there was still outstanding finance, whic... See more

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Rated 1 out of 5 stars

Use the service back on the 16/5/2024 to get the history of a van I wanted to buy. MOT history etc looked fine and the carVertical report showed everything as good too. Year and a bit on now I want to... See more

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Rated 5 out of 5 stars
Invited

I noticed a discrepancy in the name of the vehicle I bought and the title shown on the car vertical report. I sent an email to carvertical thinking that I had uncovered a stolen car. However when I r... See more

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Rated 1 out of 5 stars
Verified

I signed up, paid £35 and got 2x credits. I put in the registration number I wished to check and was then asked for the VIN. I did not have the VIN so clicked Next / check. I the received an oops som... See more

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Rated 5 out of 5 stars
Invited

Very fair administrator and service. If I had a problem using the service and overpaid, they refunded it without any problems, and responded quickly and kindly. The refund also arrived quickly. I am v... See more

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Rated 2 out of 5 stars
Verified

I bought 3 searches from car vertical 9 months ago. When I logged on recently, they had disappeared. Bought 2 more searches. Not happy that there is a time limit on purchases. Any way, good search re... See more

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Rated 2 out of 5 stars
Verified

Paid for reports however it appears they time out so when going back to use they had been removed. I would be careful when paying money for a service that expires for no good reason.!!

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Rated 5 out of 5 stars
Verified

I used car vertical for the first time and was very impressed by the report on a vehicle l was purchasing all the details put my mind at rest thanks.

Company replied

Rated 1 out of 5 stars
Verified

Having paid for a report on a stop-gap car (between leases) that I intend to sell on after 6-8 weeks, I assumed I would be able to refer back to it for a potential buyer. Not so. I am locked out of ac... See more

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Rated 5 out of 5 stars
Verified

Tried this report for the first time and very impressed, takes the stress of the unknown away from a secondhand car purchase

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Rated 5 out of 5 stars
Verified

I was able to pick up on issues with vehicles before purchasing that stopped me potentially losing/wasting a lot of money. Some of the issues picked up were accident damaged write off, past serious M... See more

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Rated 1 out of 5 stars
Verified

Very poor, just logged back in to find out remaining checks expired and wiped off. This is not made that clear really just push to sell more up front. Will never use again or recommend unfortunately.... See more

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Rated 5 out of 5 stars
Invited

I did not get satisfactory report from the carVertical, therefore I ask for a refund. The refund was done very quickly and uncomplicated. This is a good customer service.

Company replied

Rated 4 out of 5 stars
Verified

Process straightforward to obtain report. Slightly disappointed with the level of data in some areas e.g. incomplete previous owner information, and additionally car was incorrectly shown as an SL600... See more

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Rated 1 out of 5 stars

Charged two times from my credit card for one report. Can’t get a hold of anyone from carvertical. It’s been 3 days already. I’m pissed off that I have to use time to deal with this kind of nonsense.

Company replied

Rated 5 out of 5 stars
Invited

I mistakenly made a payment for a report in a different country than intended. Customer service contacted me within less than 24 hours and refunded me without any issues. Fast, efficient, and very pro... See more

Company replied

Rated 5 out of 5 stars
Verified

Check before you buy. This is so easy to navigate and gives you true piece of mind in the world of secondhand cars. There are lots of scammers and untruthful sellers.

Company replied

Rated 5 out of 5 stars
Verified

Easy to use and well laid out, also gives confidence to see history of vehicle that I'm thinking of purchasing

Company replied

Rated 1 out of 5 stars
Verified

Useless service, paid to check a vehicle and the information provided by Carvertical is wrong, how can they charge for this service!

Company replied

Rated 5 out of 5 stars
Verified

Seamless from start to finish, full detailed report of the car I’m close to purchasing, can’t recommend highly enough.

Company replied

Rated 5 out of 5 stars
Verified

Very good tool to check my son 1st car which was imported golf tsf 1.2 four door,clear bill of health mileage and no crash damaged reported.thank you.

Company replied

Rated 3 out of 5 stars

For the price there is nothing a far cheaper check wouldn't bring up. Could have saved myself £25

Company replied

Rated 5 out of 5 stars
Invited

Very prompt replay for a claim and friendful customer service.

Company replied

Rated 1 out of 5 stars
Verified

Crap couldn’t find the car I was looking at and emailed there support and no reply

Company replied

Rated 5 out of 5 stars
Verified

+ convenient program + detailed information + reasonable tariff - no car photos - often no information about cars from outside Europe

Company replied

We perform checks on reviews


Company details

  1. Car Service

Written by the company

carVertical is a vehicle history reporting company operating in 30+ countries – across most of Europe, the US, Mexico, and Australia. Sourcing data from 900+ global registries and databases, carVertical provides comprehensive reports that help customers make informed decisions when buying used vehicles.


Contact info

3.0

Average

TrustScore 3 out of 5

17K reviews

5-star
4-star
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2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Scam

Scam - tried to take £39.90 subscription which I hadn’t signed up for - beware
Why trick people? I’d have paid if you had been honest about it instead of making out you are getting a good deal
Bank is obviously aware too as it flagged up and declined payment

7 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited
carVertical logo

Reply from carVertical

Hello, thank you for your kind feedback! We’re really glad to hear that our team’s responsiveness and communication left a positive impression. Your satisfaction truly means a lot to us.

Rated 5 out of 5 stars
Invited

Great customer support

Quick review of global databases and quick actions taken on returning the funds once it turned out that there was lack of data on the searched car. Customer support (Lucas) was very friendly and client oriented.

9 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for sharing your experience and kind words about Lucas and our support team. We're delighted to hear that the process was smooth and that you appreciated the efficiency of both the data check and the refund procedure. It’s great to know you felt well taken care of throughout.

Rated 3 out of 5 stars
Verified

Offered 20% off then paid full price l…

Offered 20% off then paid full price l have one car

7 October 2025
carVertical logo

Reply from carVertical

Thank you for your feedback and we are sorry to hear that the pricing list seemed confusing. In case of any questions or concerns, do not hesitate to contact our Customer Satisfaction team at support@carvertical.com - we'll be more than happy to take a look at your purchase and assist accordingly.

Rated 5 out of 5 stars
Invited

Very fast answer

Very fast answer

8 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for your feedback! We’re delighted to hear that our team’s quick response met your expectations.

Rated 5 out of 5 stars
Verified

Very Thorough

Very Thorough

6 October 2025
carVertical logo

Reply from carVertical

Thank you for the kind words! We’re pleased our report provided the info you needed.

Rated 5 out of 5 stars
Verified

I loved all the information you get…

I loved all the information you get from a car vertical check, it is really useful, even get when and what was done during a service. It tells dates of numberplate changes, mots, mileage done over a specific year over the life of the car. Amazing.

6 October 2025
carVertical logo

Reply from carVertical

Thank you for your feedback! We're glad to hear you found our service helpful for checking vehicle history. Knowing a car’s background is so important when making informed decisions, and we’re happy to be part of that process!

Rated 5 out of 5 stars
Invited

He’s been very professional and…

He’s been very professional and responsible.

8 October 2025
carVertical logo

Reply from carVertical

Hello, thank you so much for your kind words! It’s wonderful to hear that you had a positive experience and found our team professional and reliable. We truly value your trust and are delighted to have met your expectations.

Rated 4 out of 5 stars
Verified

Great report

Great report, but the only thing I thought it might be on there was the service record for the car

5 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for your feedback! We’re really glad you were satisfied with the report overall. Service records are not always included, as their availability depends on whether the garages or previous owners have shared this data with the sources we rely on. Still, we appreciate your observation - it helps us continue improving our reports.

Rated 5 out of 5 stars
Invited

Trustful and usefull

Trustful and usefull, recommend

7 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for your kind words and for recommending our service. We’re delighted to know you found it reliable and helpful - your trust means a lot to us.

Rated 1 out of 5 stars

RIP OFF!

RIP OFF!
How can a digital search credit possibly be 'expired' ?!?!
I bought a 2 search package, only got one search, which didn't work properly and I had to request the results from customer services, which they initially declined but eventually provided.
Then 9 months later (most average Joes like me don't buy cars very often) I go to use my second credit and find that it has 'expired'.
Despite numerous email requests to give me the second credit that I have paid for CarVertical have refused.
Whatever nonsense they come back with here about their policy being perfectly clear at purchase, don't believe it, it's all BS!
They also claim to have sent me emails explaining this ridiculous policy, they haven't!
I will NEVER use this cowboy company ever again!
AVOID!!!

6 October 2025
Unprompted review
carVertical logo

Reply from carVertical

Hello, thank you for your feedback. We understand your frustration and appreciate you bringing this up. Information about the credit validity period is available in several places, but we recognize it can sometimes be overlooked. If anything remains unresolved, feel free to contact us.

Rated 5 out of 5 stars
Invited

Simple, fast and good customer support

Simple and fast. Easy refunds if the report is empty. Even for reports that offered only basic information they refunded. The customer support is an actual agent and not AI. Agreed to a refund even though they could have said no. Recommended to pretty anyone who is looking for a car

7 October 2025
carVertical logo

Reply from carVertical

Thank you so much for your thoughtful review and kind words. We’re really glad to know you appreciated the clarity of the process and the way our support team handled your request smoothly.
It’s great to hear that you would recommend our service to others. We truly appreciate your trust and the time you took to share your positive experience.

Rated 5 out of 5 stars
Verified

CarVertical gave an instant and full…

CarVertical gave an instant and full report, brilliant service, would definately use them again.

3 October 2025
carVertical logo

Reply from carVertical

Thank you for your feedback! We're glad to hear you found our service helpful for checking vehicle history. Knowing a car’s background is so important when making informed decisions, and we’re happy to be part of that process!

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