carVertical Reviews 16,854

TrustScore 3 out of 5

3.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the detailed history reports for car purchases, often finding them more comprehensive than those from other providers. People highlight the usefulness of the reports in identifying potential issues, such as outstanding finance, before purchasing a vehicle. Reviewers also value the quick and easy online process, especially when it confirms their decision to buy a car. However, some consumers express concerns about the accuracy and value for money of the reports. Some reviewers report that the information provided was already known or easily accessible through free government websites. Others mention that they did not receive the specific details they were looking for, such as photos of damage or information about previous owners. There are also some complaints about difficulties in using purchased credits and the lack of response from customer service.

Based on these reviews

Rated 3 out of 5 stars
Verified

I wanted to use Car Vertical to see the extent of the damage to a car I am interested in. With adverts from trusted sources, I was expecting to see images of the crashed vehicle. But just a quick ment... See more

Company replied

Rated 3 out of 5 stars
Verified

I was assured that they could offer details on Japanese cars. I was looking at an import and so wanted to uncover its history in Japan. I bought the two check deal and commenced my search. Only detail... See more

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Rated 3 out of 5 stars
Verified

Common vehicle info are available from much cheaper site. The ones that makes the site stands out are damaged details with photos. Unfortunately the one that I am interested have no photos included. P... See more

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Rated 3 out of 5 stars
Verified

I have bought two checks, used one , trying to use the second one, no chance. Keeps telling me to log in , when I try , keeps asking for six digit number, which I receive, when I put the numbers in ,... See more

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Rated 5 out of 5 stars
Invited

Quick review of global databases and quick actions taken on returning the funds once it turned out that there was lack of data on the searched car. Customer support (Lucas) was very friendly and clien... See more

Company replied

Rated 5 out of 5 stars
Invited

Simple and fast. Easy refunds if the report is empty. Even for reports that offered only basic information they refunded. The customer support is an actual agent and not AI. Agreed to a refund even th... See more

Company replied

Rated 5 out of 5 stars
Verified

Trustworthy,Quick ,good value and very informative...please be aware of another company using car vertical in their title when doing a google search called car-checking .com this isn't car vertical... See more

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Rated 1 out of 5 stars
Verified

Reports had clearly incorrect data, for example said a VW Golf had a 4litre engine size, I raised a complaint with carvertical, been 1-2 weeks now, still no reply, just ignored my feedback. Save your... See more

Company replied

Rated 1 out of 5 stars
Verified

Information provided in report was completely useless and incorrect. Car in question was automatic but even this was recorded as Manuel. Mileage was not for this vehicle and had to use a government p... See more

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Rated 1 out of 5 stars

RIP OFF! How can a digital search credit possibly be 'expired' ?!?! I bought a 2 search package, only got one search, which didn't work properly and I had to request the results from customer... See more

Company replied

Rated 2 out of 5 stars
Verified

Only gives part of the picture, checks if car has been involved in accident, any finance outstanding and possible mileage anomalies. Does not check mot histories or advice user to. used to check to ca... See more

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Rated 5 out of 5 stars
Verified

I loved all the information you get from a car vertical check, it is really useful, even get when and what was done during a service. It tells dates of numberplate changes, mots, mileage done over a s... See more

Company replied

Rated 1 out of 5 stars

This is a scam – don’t let yourself be deceived. I purchased two reports and both of them were false. Therefore, all the positive reviews are most likely fake. This is nothing but fraud and an attempt... See more

Company replied

Rated 1 out of 5 stars
Verified

For £31 I got absolutely zero information about the car which wasn't readily available from the government website. Despite the adverts for Carvertical on numerous YouTube videos, there were no pics o... See more

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Rated 1 out of 5 stars

Paid for a full car history report in France to check a known accident (2018). Report came back with no accidents, no service history, no technical inspections – just mileage data I can get for fr... See more

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Rated 1 out of 5 stars

Scam - tried to take £39.90 subscription which I hadn’t signed up for - beware Why trick people? I’d have paid if you had been honest about it instead of making out you are getting a good deal Ban... See more

Company replied

Rated 1 out of 5 stars
Verified

I tried to use a discount code promoted by YouTuber High Peak Autos, who they sponsor. The code didn't work. Even worse, they charged me twice. So I emailed them to ask WTF? Ok, I have... See more

Company replied

Rated 5 out of 5 stars
Verified

Reached out for help after paying full payment and not being able to print report and asking for help being 78 and reviving what amounts to be a repremand and no help Not what a customer would expe... See more

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Rated 1 out of 5 stars
Verified

Missing information on ownership changes, jumps from 2nd owner to 5th owner. Valuation also wildly out, too high. Poor report, won’t be using again.

Company replied

Rated 1 out of 5 stars

If I could give less than 1 star I would. Their HPi check came back all clear on a car I carried the report out on. Which is why I bought the car, turns out a year later when trading it into a main de... See more

Company replied

Rated 1 out of 5 stars
Verified

Hi, i pay how much you ask to check 1 car and all details is been wrong, I am not happy with the service, and I will totally don’t recommend your services…

Company replied

Rated 1 out of 5 stars

The rating you see here is not true. Should be one star! Just check other suppliers and you will get better information. Carvertical is taking your money to tell you they don’t actually know and want... See more

Company replied

Rated 4 out of 5 stars
Invited

I had an issue where a report had automatically been charged even though I already owned that car report. The carvertical team gave me the report back and told me to clear browser cache, but since I... See more

Company replied

Rated 4 out of 5 stars
Verified

You can get useful informations about your car like production country, mileage, damage and theft history etc. It’s a little bit overpriced, if they have like a unique price for 50 checks would be per... See more

Company replied

Rated 1 out of 5 stars
Verified

Car Vertical is an expensive car check service, even with a discount codebook, but in reality it gave no more information that similar services costing £5. I checked two vehicles with similar results.... See more

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Rated 2 out of 5 stars
Verified

Minimum information regarding the cars past, not like other countries where you have full info about the car, what options it had etc. and price wise, that’s a robbery tbh….

Company replied

Rated 2 out of 5 stars

Wanted a check on my new car and wish I saved the money. There wasn’t anything I already didn’t know about my car from the car vertical report. Everything including mot history, number of owners,... See more

Company replied

Rated 1 out of 5 stars
Verified

I ordered a car check, knowing my car had been in an accident before, and was a cat s damaged repairable. Even though the report showed this ,I was expecting pictures of the previous damage. i found t... See more

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Rated 5 out of 5 stars
Verified

Always good to see the history for any car purchase, and these HPI reports provide a lot more detail than other providers I have used in the past. Will continue to use them for any future purchases.... See more

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Rated 1 out of 5 stars

I was buying a high value vehicle for my car dealership and wanted the best possible car check performed on the vehicle prior to buying it. I bought the report from carvertical for a rip off price of... See more

Company replied

Rated 5 out of 5 stars
Verified

As I was buying a secondhand car from a main Honda Agent I didn't really need to do a check, but because I wanted to be 100% sure I did one any way. It showed there was still outstanding finance, whic... See more

Company replied

Rated 3 out of 5 stars
Verified

Most of the information I was given I already knew but I would have liked some information about the previous owner . I would like to know how the car was used whether it was a lease car or privat... See more

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Rated 4 out of 5 stars
Invited

The Car Data provided was excellent. Helps you buy a car with confidence. When you buy a car, be aware that the usable period is six months. Customer service was very prompt and helpful.

Company replied

Rated 1 out of 5 stars

Use the service back on the 16/5/2024 to get the history of a van I wanted to buy. MOT history etc looked fine and the carVertical report showed everything as good too. Year and a bit on now I want to... See more

Company replied

Rated 1 out of 5 stars

Bought two checks with CAT N damage. Neither showed photos of damage or car valuations. Could have bought a better report for £8.95 instead of £25.59 from mycarcheck. Will never use again.

Company replied

Rated 3 out of 5 stars
Invited

Unfortunately it didn't help. I didn't het any info about my car but they answered to my emails and reimbursed me to money.

Company replied

Rated 5 out of 5 stars
Invited

Very fair administrator and service. If I had a problem using the service and overpaid, they refunded it without any problems, and responded quickly and kindly. The refund also arrived quickly. I am v... See more

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Rated 5 out of 5 stars
Verified

Easy to complete the process online and reasonable price for 1 car check (with discount code). Confirmed decision to purchase the vehicle. Thanks

Company replied

Rated 1 out of 5 stars
Verified

I signed up, paid £35 and got 2x credits. I put in the registration number I wished to check and was then asked for the VIN. I did not have the VIN so clicked Next / check. I the received an oops som... See more

Company replied

Rated 5 out of 5 stars
Verified

You get the full history of the car before you purchase the the car and find out if the car has had any accident damage and claims on it

Company replied

Rated 2 out of 5 stars
Verified

I bought 3 searches from car vertical 9 months ago. When I logged on recently, they had disappeared. Bought 2 more searches. Not happy that there is a time limit on purchases. Any way, good search re... See more

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Rated 5 out of 5 stars
Verified

I used car vertical for the first time and was very impressed by the report on a vehicle l was purchasing all the details put my mind at rest thanks.

Company replied

Rated 5 out of 5 stars
Invited

I did not get satisfactory report from the carVertical, therefore I ask for a refund. The refund was done very quickly and uncomplicated. This is a good customer service.

Company replied

Rated 5 out of 5 stars
Verified

CarVertical gave an instant and full report, brilliant service, would definately use them again.

Company replied

Rated 5 out of 5 stars
Verified

Tried this report for the first time and very impressed, takes the stress of the unknown away from a secondhand car purchase

Company replied

Rated 5 out of 5 stars
Verified

Based on the information we received we went and looked at the car and ended up purchasing it.

Company replied

Rated 5 out of 5 stars
Invited

I made the mistake of checking a vin twice, and Sofi was really helpful of understanding that i made a mistake and gave me back a report, I really appreciate it!!

Company replied

Rated 4 out of 5 stars
Verified

Great report, but the only thing I thought it might be on there was the service record for the car

Company replied

Rated 5 out of 5 stars
Verified

Useful information about the car. First time using it.

Company replied

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Company details

  1. Car Service

Written by the company

carVertical is a vehicle history reporting company operating in 30+ countries – across most of Europe, the US, Mexico, and Australia. Sourcing data from 900+ global registries and databases, carVertical provides comprehensive reports that help customers make informed decisions when buying used vehicles.


Contact info

3.0

Average

TrustScore 3 out of 5

17K reviews

5-star
4-star
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2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Very fast answer

Very fast answer

8 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for your feedback! We’re delighted to hear that our team’s quick response met your expectations.

Rated 5 out of 5 stars
Verified

Very Thorough

Very Thorough

6 October 2025
carVertical logo

Reply from carVertical

Thank you for the kind words! We’re pleased our report provided the info you needed.

Rated 5 out of 5 stars
Verified

I loved all the information you get…

I loved all the information you get from a car vertical check, it is really useful, even get when and what was done during a service. It tells dates of numberplate changes, mots, mileage done over a specific year over the life of the car. Amazing.

6 October 2025
carVertical logo

Reply from carVertical

Thank you for your feedback! We're glad to hear you found our service helpful for checking vehicle history. Knowing a car’s background is so important when making informed decisions, and we’re happy to be part of that process!

Rated 5 out of 5 stars
Invited

He’s been very professional and…

He’s been very professional and responsible.

8 October 2025
carVertical logo

Reply from carVertical

Hello, thank you so much for your kind words! It’s wonderful to hear that you had a positive experience and found our team professional and reliable. We truly value your trust and are delighted to have met your expectations.

Rated 4 out of 5 stars
Verified

Great report

Great report, but the only thing I thought it might be on there was the service record for the car

5 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for your feedback! We’re really glad you were satisfied with the report overall. Service records are not always included, as their availability depends on whether the garages or previous owners have shared this data with the sources we rely on. Still, we appreciate your observation - it helps us continue improving our reports.

Rated 5 out of 5 stars
Invited

Trustful and usefull

Trustful and usefull, recommend

7 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for your kind words and for recommending our service. We’re delighted to know you found it reliable and helpful - your trust means a lot to us.

Rated 1 out of 5 stars

RIP OFF!

RIP OFF!
How can a digital search credit possibly be 'expired' ?!?!
I bought a 2 search package, only got one search, which didn't work properly and I had to request the results from customer services, which they initially declined but eventually provided.
Then 9 months later (most average Joes like me don't buy cars very often) I go to use my second credit and find that it has 'expired'.
Despite numerous email requests to give me the second credit that I have paid for CarVertical have refused.
Whatever nonsense they come back with here about their policy being perfectly clear at purchase, don't believe it, it's all BS!
They also claim to have sent me emails explaining this ridiculous policy, they haven't!
I will NEVER use this cowboy company ever again!
AVOID!!!

6 October 2025
Unprompted review
carVertical logo

Reply from carVertical

Hello, thank you for your feedback. We understand your frustration and appreciate you bringing this up. Information about the credit validity period is available in several places, but we recognize it can sometimes be overlooked. If anything remains unresolved, feel free to contact us.

Rated 5 out of 5 stars
Invited

Simple, fast and good customer support

Simple and fast. Easy refunds if the report is empty. Even for reports that offered only basic information they refunded. The customer support is an actual agent and not AI. Agreed to a refund even though they could have said no. Recommended to pretty anyone who is looking for a car

7 October 2025
carVertical logo

Reply from carVertical

Thank you so much for your thoughtful review and kind words. We’re really glad to know you appreciated the clarity of the process and the way our support team handled your request smoothly.
It’s great to hear that you would recommend our service to others. We truly appreciate your trust and the time you took to share your positive experience.

Rated 5 out of 5 stars
Verified

CarVertical gave an instant and full…

CarVertical gave an instant and full report, brilliant service, would definately use them again.

3 October 2025
carVertical logo

Reply from carVertical

Thank you for your feedback! We're glad to hear you found our service helpful for checking vehicle history. Knowing a car’s background is so important when making informed decisions, and we’re happy to be part of that process!

Rated 4 out of 5 stars
Invited

The Car Data provided was excellent

The Car Data provided was excellent. Helps you buy a car with confidence. When you buy a car, be aware that the usable period is six months.
Customer service was very prompt and helpful.

6 October 2025
carVertical logo

Reply from carVertical

Thank you! Your feedback is incredibly valuable to us, and it truly motivates our team to continue delivering the best service we can.

Rated 5 out of 5 stars
Invited

I made the mistake of checking a vin…

I made the mistake of checking a vin twice, and Sofi was really helpful of understanding that i made a mistake and gave me back a report, I really appreciate it!!

6 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for your kind words! We’re really glad to hear that Sofia was able to assist you so promptly and resolve the situation with understanding. It’s great to know you appreciated the support provided.

Rated 5 out of 5 stars
Invited

Quick support

Support was very responsive

6 October 2025
carVertical logo

Reply from carVertical

Hello, thank you for taking a moment to share your experience. It’s great to hear that our team was able to assist you efficiently. Your appreciation truly means a lot!

Rated 5 out of 5 stars
Verified

Quick and easy

Everything is set out in an easy to read way making it fast to see any problems.

27 September 2025
carVertical logo

Reply from carVertical

Thank you! Your feedback is incredibly valuable to us, and it truly motivates our team to continue delivering the best service we can.

Rated 5 out of 5 stars
Verified

2017 Ford fiesta

Put my Mind as rest the car I bought for my daughter had no problems

27 September 2025
carVertical logo

Reply from carVertical

Thank you for sharing your experience! We’re thrilled that our report helped you make an informed decision.

Rated 5 out of 5 stars
Verified

you get the full hitory of the car

You get the full history of the car before you purchase the the car and find out if the car has had any accident damage and claims on it

3 October 2025
carVertical logo

Reply from carVertical

Thank you for your feedback! We're glad to hear you found our service helpful for checking vehicle history. Knowing a car’s background is so important when making informed decisions, and we’re happy to be part of that process!

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