Dore and Drose's customer service is excellent. I had a problem with the delivery of my package in my country, because the courier couldn't find the address, there were delays, and the delivery compan... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.
2810 N Church St, PMB 61888, Wilmington,, United States
Replied to 99% of negative reviews
Typically replies within 1 week
Absolutely love my sleep mask I work nights and it’s the best most comfortable mask I’ve ever worn ❤️
High quality materials! However the bonnet falls from our head a little to easily and the air loses the natural volume
I had received an email about my purchase being shipped by Canada Post. I reached out to them regarding the postal strike. Within minutes I received a response ensuring me they would use another firm if shipment. When my parcel arrived a received another email making sure I got it. Love the pj’s. So soft and comfortable AND COOL! My granddaughter (14) commented on them. Christmas is just around the corner. Guess I’m getting her a pair!!!
The quality of the mask is very nice!
What really was outrageous and one of a kind, was the customer service - especially Phoebe! She helped me right away and also asked after the shipping if everything went fine! Thanks!
I loved the stripe cotton pjs so much I bought both the trouser and short set - one set for winter and the other for the summer. They feel fantastic on - really breathable and comfortable.
I love their sleep mask and pyjamas. For the pyjamas, the design looks classy and elegant (the style what I was looking for). However I was expecting a even smoother fabric. Overall I like it!
Great purchasing experience, follow up at every stage of movement of the delivery & arrived in good time/order. Items are as advertised & effective.
My own personal take, would be that cover is very lightweight, almost feels like nothing - I personally like a little weight in bedding. No fault of the product but ended up putting another light throw over the end of the bed. So far so good on this combo for me. Would definitely recommend
Ames was super attentive and followed up on my delayed shipment without me having to constantly hassle.
This sleep mask was disappointing. The material felt distinctly like satin, not the luxurious silk advertised, and its excessive thickness made it uncomfortably warm and bulky for sleeping.
Crucially, the return process is financially prohibitive. The company deducts 30% of the total price (purportedly the original shipping cost) from the refund, and you must also pay for return postage. This arrangement effectively makes the item unreturnable and is a significant factor to consider before purchasing.
I adore these products. I suffer with sleeping and have never slept so well since I purchased their duvet cover. The packaging is amazing as well.
Their customer service is impeccable. Jerika was very responsive to all my questions and provided me with updates on my order. The products I received are very good quality.
The products are excellent quality and packaged beautifully. Extremely satisfied with every purchase. I only use their silk masks for sleeping now, and will always buy from them in the future.
A very nice experience of great customer service from Dore & Rose. The fabric of the silk pillow case is soft. It is much more better than I use the one in Egyptian Cotton.
I like it - it gets the temperature of your body very gentle.
Amea was very helpful.
She gave me 100 pct service.
Thank you, Amea x
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.