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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their comfort and effectiveness. Many consumers specifically appreciate items like pajamas, sleep masks, and pillowcases for their softness, cooling properties, and positive impact on sleep quality. Consumers also value the beautiful packaging and the overall feeling of luxury associated with the brand. In addition to product quality, people consistently commend the company's customer service. Staff members are frequently described as helpful, responsive, and efficient in resolving issues and providing support. While some consumers report mixed experiences with the order and delivery service, the positive experiences with customer service appear to leave a lasting impression, encouraging repeat purchases and recommendations.

Based on these reviews

Rated 4 out of 5 stars

Dore and Drose's customer service is excellent. I had a problem with the delivery of my package in my country, because the courier couldn't find the address, there were delays, and the delivery compan... See more

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Rated 4 out of 5 stars

Despite all my emails and my limited confidence that Dore &rose would be able to deliver on time. I just received the product for my daughter’s birthday today – at the very last possible moment. I wo... See more

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Rated 4 out of 5 stars

I bought the Aeris cooling comforter for my mum as she was having trouble sleeping. After just one night of using it she was delighted that she'd had a full nights sleep! My only point for improvement... See more

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Rated 5 out of 5 stars

As I write this review from France, I'm wearing the Premium Silk Bonnet from Dore & Rose and I absolutely love it! It's incredibly soft and comfortable, easy to wear, and it keeps my waves perfectly i... See more

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Rated 5 out of 5 stars

I wanted to issue a return & emailed the customer service. I received amazing help from Louela, Jerika & Amea during my return process. They offered me multiple solutions & have updated me during the... See more

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Rated 5 out of 5 stars

It’s my second order from Dore & Rose. Last year I bought Deep Sleep mask, and thus time I’ve got the same in different color and two more - Aura and Cooling masks. They are just irresistible, so I d... See more

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Rated 5 out of 5 stars
Verified

Wonderful product, really love it. however the shipping time is so disappointing, especially when most things you can get delivered next day this took well over a week.

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Rated 5 out of 5 stars

My overall experience has been good, even though I had quite a few difficulties receiving my parcel at first. The product turned out to be even better than I expected, which is great since I'm gifti... See more

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Rated 3 out of 5 stars
Verified

The material was battery soft but the fit was too oversized and unflattering for my body. More importantly, their return process took multiple emails just to get an then another few weeks to get the... See more

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Rated 5 out of 5 stars

I love the PJ’s! I ordered a 4th as a present for a friend. Unfortunately it’s too big so I started the return process in order to order the right size after receiving the refund. And here’s where I... See more

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Rated 5 out of 5 stars

Great quality silk pillow cases for a good price. Works wonders for curly hair, way less frizz. Super soft and not as thin as most silk pillow cases you find online. An absolut recommendation if you'... See more

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Rated 5 out of 5 stars

I absolutely adore these products. As someone who has night terrors and always woke drenched the pjs, comforter and the cooling eye mask have been a godsend. I no longer sleep with the duvet just the... See more

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Rated 5 out of 5 stars

Great product, excellent delivery. Didn’t take that long. After already buying the silk mask I now have bought the pillow case. I have no sleeping wrinkles anymore and also see the difference for my h... See more

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Rated 5 out of 5 stars

The quality of the products offered by Dore & Rose is excellent. And on top of that the Service, impeccable. They keep you posted about the order every step of the way - something that few online sell... See more

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Rated 5 out of 5 stars

I love the quality of Dore & Rose products — beautifully made and feel wonderful to wear. The customer service was also excellent; Annie was very kind and helpful throughout. Overall, a great experien... See more

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Rated 5 out of 5 stars

I love the packaging, it makes it feel very special when my masks and pillowslips arrive. The sleep masks are the best I've tried and I love the invisible zips on the pillowslips. No more escaping p... See more

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Rated 5 out of 5 stars

Good quality products and very helpful customer service. They are quick to reply and offer professional care in case you have questions or problems. I ordered the sleep mask (very nice and soft an... See more

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Rated 5 out of 5 stars

Very good customer service. They have provided prompt response and recommendation on my purchase. Fabric is fantastic. Will keep buying from Dore & Rose.

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Rated 5 out of 5 stars
Verified

I purchased sleeping mask. Can honestly say that first night i almost did not sleep, probably because was weird and i was not used to it. Thanks god I decided to continue. Now honestly i cannot imagin... See more

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Rated 5 out of 5 stars
Verified

The quick response from staff when there was a query . Lovely product excellent quality and super customer support. Would highly recommend Dore and Rose

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Rated 5 out of 5 stars

My third order from Dore & Rose and once again beautiful products and amazing customer service. Thank you Dore & Rose, a brilliant company, you make online shopping a dream 🥰

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Rated 5 out of 5 stars

ABSOLUTELY LOVE the short sleeves and shorts striped pajamas. Extremely comfortable, soft, and cooling. I love them soooooo much, I bought two more sets!!! Worth every dollar!!! ♥️♥️♥️

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Rated 5 out of 5 stars

First i thoughts it’s a classic Instagram Shop with less quality but good marketing. But it was the different. Easy Order, and it arrived quickly. I bought a silk pillowcase: Material is great and the... See more

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Rated 5 out of 5 stars

I am so happy for having discovered your Cooling Comforter. It saves my nights. Jerika was so kind and helpful when I had a small problem with my order. She reacted very quickly to my messages and... See more

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Rated 3 out of 5 stars
Verified

The design of the aura mask is a little weird, has a bulb o the back of the head that is uncomfortable and the delayed of my shipment was also not a great experience.

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Rated 5 out of 5 stars

Excellent quality and even more terrific customer service. Shortly after I placed my order for pillowcases I discovered I ordered the wrong size. E-mail contact with customer service’s Amea solved th... See more

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Rated 3 out of 5 stars
Verified

The blanket was a birthday gift for a family member dealing with night sweats. While the fabric is soft and cool to the touch, it hasn't relieved the recipient of their disturbed sleep caused by night... See more

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Rated 5 out of 5 stars

I ordered a sleeping bonnet, a mask, and a pouch. The quality of all the items is excellent. Unfortunately, the bonnet was too small for my long hair, so I asked for a return and refund. Dore and... See more

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Rated 5 out of 5 stars
Verified

Beautiful products, beautifully packaged and fast reliable shipping. Thank you so much, I love my eye mask and mini silk hairbands

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Rated 5 out of 5 stars

I recently purchased PJ’s from Dore & Rose and I absolutely love them. They are incredibly soft and feel amazing against my skin. As a woman 50+, I especially appreciate how thoughtfully they’re... See more

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Rated 5 out of 5 stars

Great quality comfy items, exactly what I was expecting. Supportive and caring stuff, Phoebe was great, checking on me if I received my delivery, notifying when it arrived to the post office and ad... See more

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Rated 5 out of 5 stars

Best mask I’ve ever used by far. Customer service was really good. There was a mistake with the delivery address but Phoebe fixed it very fast and the package arrive quite fast. 10/10 would def recomm... See more

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Rated 5 out of 5 stars
Redirected

It's a very nice and beautiful box that you receive. Well packed and it looks like a gift. The pillow cases are really soft! Love them! Such a shame they sent the wrong color. But the quality of t... See more

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Rated 5 out of 5 stars

Regular updates on the progress of my order, great product and lovely packaging. My hair and skin feel and look great when I use my silk pillows and mask!

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Rated 5 out of 5 stars
Verified

A very good experience with this brand. The quality of the products is excellent! Attentive and friendly service! It makes all the difference!

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Rated 5 out of 5 stars

I purchased the pink and blue pajamas shorts set. After a couple of nights, I was hooked. Not only are they soft, but they keep me cool all night long. About a week ago I bought two more sets so I nev... See more

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Rated 5 out of 5 stars

I bought the chocolate silk pyjama’s and they are fabulous, great to sleep in which is reare for me to find and great to lounge around in too!

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Rated 5 out of 5 stars

Amazing quality, user friendly website and good sales :). Little spammy on emails, but that’s fine considering the quality of the products

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Rated 5 out of 5 stars
Verified

Fabulous service and beautiful Pyjamas.. Had a problem with the courier and they looked after the situation very professionally and promptly.. thank you

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Rated 5 out of 5 stars
Verified

Bought the cooling sleeping mask and absolutelty love it. Also spilled orange juice over it, as it was in my bag, and I just put it in the washing machine and it was all perfect again. Would buy it ag... See more

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Rated 5 out of 5 stars

My order was delayed a little and Louela kept me informed of its progress. She replied to my emails straight away, was polite and very helpful.

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Rated 5 out of 5 stars

Great product and quality, only the return is a bit tricky, they rather give you discount, but there is no free shipping.

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Rated 5 out of 5 stars

Good product and great customer service. Special thanks to Amea who was really helpful and responsive.

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Rated 5 out of 5 stars

I love everything about dore and rose. From the branding to the quality of the mulberry silk. These masks also truly block out the light and stay in place all night. This is the 4th mask I’ve purchas... See more

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Rated 3 out of 5 stars
Verified

The mask is great but the products are overpriced for what they are and had an insane amount of packaging.

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Rated 5 out of 5 stars
Verified

Great service and communication about your order. Quality of the slik is super and wearing the PJs is so comfortable.

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Rated 5 out of 5 stars

Lovely products, great quality - the beautiful boxing makes it a great gift

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Rated 5 out of 5 stars
Verified

Amazing product! I use it everyday! Perfect quality!

Company replied

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Company details

  1. Decoration and Interior Design Store

Written by the company

We’re on a mission to elevate sleep into a true wellness experience. We create premium sleep products that blend stunning design with unmatched comfort, transforming your rest into an essential part of your well-being.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great Customer Service

I had received an email about my purchase being shipped by Canada Post. I reached out to them regarding the postal strike. Within minutes I received a response ensuring me they would use another firm if shipment. When my parcel arrived a received another email making sure I got it. Love the pj’s. So soft and comfortable AND COOL! My granddaughter (14) commented on them. Christmas is just around the corner. Guess I’m getting her a pair!!!

9 October 2025
Unprompted review
Rated 5 out of 5 stars

A+++ Customer Service

The quality of the mask is very nice!
What really was outrageous and one of a kind, was the customer service - especially Phoebe! She helped me right away and also asked after the shipping if everything went fine! Thanks!

16 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Beautiful stripped pajamas

I loved the stripe cotton pjs so much I bought both the trouser and short set - one set for winter and the other for the summer. They feel fantastic on - really breathable and comfortable.

28 August 2025
Rated 5 out of 5 stars

Great purchasing experience

Great purchasing experience, follow up at every stage of movement of the delivery & arrived in good time/order. Items are as advertised & effective.
My own personal take, would be that cover is very lightweight, almost feels like nothing - I personally like a little weight in bedding. No fault of the product but ended up putting another light throw over the end of the bed. So far so good on this combo for me. Would definitely recommend

25 September 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Misleading Material and Impractical Return Policy

This sleep mask was disappointing. The material felt distinctly like satin, not the luxurious silk advertised, and its excessive thickness made it uncomfortably warm and bulky for sleeping.
Crucially, the return process is financially prohibitive. The company deducts 30% of the total price (purportedly the original shipping cost) from the refund, and you must also pay for return postage. This arrangement effectively makes the item unreturnable and is a significant factor to consider before purchasing.

19 September 2025
Rated 5 out of 5 stars

Never disappointed

The products are excellent quality and packaged beautifully. Extremely satisfied with every purchase. I only use their silk masks for sleeping now, and will always buy from them in the future.

9 October 2025
Unprompted review

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