Old Money Reviews 1,974

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with their orders, frequently citing issues with refunds and difficulties in contacting customer support. Many consumers report problems with sizing accuracy, which often leads to the need for returns or exchanges. This process is further complicated by reports of long delivery times and unexpected shipping costs for returns, particularly to locations like Poland. Consumers have mixed opinions on product quality. While some find the quality acceptable for the price, others describe it as poor, with issues such as shoes falling apart after minimal use. The quality inconsistencies extend to clothing items, with some reviewers noting discrepancies even within the same order. Ambiguity surrounds the delivery service, with varied experiences among reviewers.

Based on these reviews

Rated 3 out of 5 stars
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When I submitted my order I noticed it showed the wrong show size. When I went back on the site the customer service was to leave message and someone will get back to you. When I started to read some... See more

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Rated 3 out of 5 stars
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I bought a pair of navy blue suede loafers. They’re fair value for the A$90 I paid, but no more than that. If you’re after higher quality loafers, it’s worth spending a bit more elsewhere. Service and... See more

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Rated 3 out of 5 stars
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I bought two pairs of shoes -Firstly both were size 14 but one was more fitting and bigger than the other , -Secondly One pair was of great quality and the other pair’s quality was very terrible……... See more

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Rated 2 out of 5 stars

I have ordered several items from this company. Delivery is slow. When I ordered shirts they were the wrong size. The company had sent different sizes to what I had ordered. The company then added cos... See more

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Rated 1 out of 5 stars

They are scam, I ordered for belt it took over 30 days before it got my city. The order wasn’t delivered instead it was return if you message them they will only reply after weeks that me if they will... See more

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Rated 1 out of 5 stars

NEVER BUY FROM THIS COMPANY I am now 5 months into a battle to get a refund. This company claims for months that they have a technical issue with PayPal refunding money which is nothing but lie... See more

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Rated 1 out of 5 stars

Do not purchase from this company merchandise is the worst quality .no refunds with insulting offers of s discount I have thrown out the merchandise would not consider resale or charity shop donati... See more

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Rated 1 out of 5 stars

Absolutely terrible company! They lie to their customers and sell extremely cheap quality clothes. When you ask for a refund, they refuse — instead, they push a “discount” or expect you to ship items... See more

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Rated 1 out of 5 stars

Fraudulent company. Scam. The shoes that arrived were far too small. They didn’t want me to return them and offered a small percentage refund which I declined. I paid to have the item tracked back to... See more

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Rated 1 out of 5 stars

Loafers are scam and low quality, refund not possible, after few month of writing emails and reports I get a 50 % on return. PLEASE BE CAREFUL AND DON'T BUY THIS , AVOID THEM.

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Rated 1 out of 5 stars

Horrible!!!! They pretend to be of quality products, though its all drop shipped from China. Terrible quality, horrible customer service. Do not buy from them unless you want to throw your money awa... See more

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Rated 4 out of 5 stars
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Ordered on 11 September 2025 and received on my doorstep in South Africa on 03 October 2025. Really quick relatively. The quality of the product for the price is impressive as well.

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Rated 1 out of 5 stars

Sadly I had to tick one star. This company doesn’t deserve any stars. Ordered 8th July linen trousers they arrived with an inside leg measurement of 25” probably only suitable for a midget. I e... See more

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Rated 1 out of 5 stars

Done buy anything from here, the tactic is to reel you in with images and well written description with all details, only to be sent something that looks completely different cheap material no l... See more

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Rated 1 out of 5 stars

After numerous emails from 5 different customer service individuals, company finally agreed for the returns of my goods (poor quality, poor fit, nothing like photos) to an address in Poland (supposing... See more

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Rated 1 out of 5 stars

No order or refund. I order something that never arrived, after so many emails they accepted to refund me in 20 days - this was on the 20 of june, I am still waiting, every week they only say that t... See more

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Rated 1 out of 5 stars

DO NOT BUY FROM THESE SCAMMERS ITEM DIDNT ARRIVE, IGNORING ME… NO REFUND .. COMPLETE SCAM AVOID AVOID

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Rated 1 out of 5 stars

Further further updates Message from Jay saying as package not received ( there returns centre in Poland refused package) 80% refund only available. How can a company that refuses (I have r... See more

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Rated 1 out of 5 stars

I tried to exchange a pair of shoes for a larger size and had a terrible experience. First, customer service asked me for photos, then offered me a 35% discount if I purchased another pair, and fina... See more

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Rated 1 out of 5 stars

On their website they promise "free returns, no question asked", but in reality, they asked a lot of q. and demanded photos.. When I finally got a return address, it was in Poland, and I had to pay sh... See more

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Rated 1 out of 5 stars

Scammers... no refund for almost a year, no product delivered , nothing.. just received my payment and that's it. I asked several times for refund and I was promised by the 3 names from the contact... See more

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Rated 1 out of 5 stars

I would give this 0 stars if possible. A fraudulent site. I havent received my order from 2 months ago yet. They’re saying it’s stuck in customs, I have no way of knowing cause my tracking number “ex... See more

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Rated 1 out of 5 stars

Hello! on your website it said that the order would arrive in 3 days, surprise 🎉 nothing has arrived yet and I can't even track the package! your service is very poor. And you don't know how to ment... See more

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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!!! This is hands down the WORST online shopping experience I’ve ever had. I ordered shoes, after DAYS of waiting, they suddenly claimed they were “out of stock” and t... See more

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Rated 1 out of 5 stars

Clothes are crap quality. When I tried to return there was a long process of emailing a 'representative' back and forth that tried to get me to keep the items in exchange for a 'coupon' to use for fut... See more

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Rated 1 out of 5 stars

Be careful to South African buyers. Firstly they will not fulfill the order without your ID number. So then I cancelled the order and I was promised a refund within 10 working days. It is now a mont... See more

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Rated 1 out of 5 stars

I have made an order for a pair of loafers, everything went smooth with the order until they reached out to me that they can't ship it to my country (Kosovo). I accepted the fact that they won't sh... See more

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Rated 1 out of 5 stars

One of the worst if not the worst transactions I’ve had with customer service. Waited weeks for my order, sent wrong color, asked for a return label and they offered a discount code or a partial refun... See more

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Rated 1 out of 5 stars

My response to Old Money following a email received this morning from Jay offering a 80% refund Jay, Let me point out the facts 1/ Your merchandise is not fit for purpose 2/ you at m... See more

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Rated 1 out of 5 stars

place this order OM143823 never got the products just got different tracking numbers showing a delivered parcel but never arrived and its impossible to reach the carrier, and the staff don't help to... See more

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Rated 1 out of 5 stars

Steer very clear!! Shoe sizing is way off - ordered a size 12 and they're like a size 10. Asked for a refund and address to return them to and they offered me a 25% discount on my next purchase - scan... See more

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Rated 1 out of 5 stars

I ordered a pair of Black loafers after just 1 day of wearing them crease developed on the front of both shoes. Bottoms were already again after 1 day of use showing signs of wear. BAD QUALITY!!!! I c... See more

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Rated 1 out of 5 stars

Any Good reviews on here are Rubbish written by the sites owners . It is definitely the worst product I have ever ordered from internet. PLEASE do not be duped and buy from these people you have been... See more

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Rated 1 out of 5 stars

​i am writing this review to warn other customers. My order from this website was a complete disappointment. The items took nearly three weeks to arrive, as they were shipped directly from China. The... See more

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Rated 1 out of 5 stars

Stay away from this fraudulent site, they don't stand behind their products or their return policy. I order shoes that came too small, and it took multiple e-mails and two weeks of communications aski... See more

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Rated 1 out of 5 stars

AVOID AT ALL COSTS. This company is a scam. I needed to return items for a refund as the good were not what was expected at all. My communications with them on email did not initially lead to them... See more

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Rated 4 out of 5 stars

I ordered 2 pairs of suede loafers for my husband. We measured his feet as recommended. Turns out sizing was way off. We requested returning them and it took a bit to iron out the details. We we t... See more

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Rated 1 out of 5 stars

Still have not received a refund from this criminal company. I ordered linen pants and cheap plastic ones came. They asked me to return to an address in Poland which would cost more than the pants.... See more

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Rated 1 out of 5 stars

I would urge everyone that reads this to stay away from this company. The shoes that were sent to me were a much lighter shade then pictured. Also, the fit was off, I wear a size 10 and these are too... See more

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Rated 1 out of 5 stars

SCAM SCAM! There is no option to give 0 stars. It's a SCAM! Save yourself DO NOT order from them. You may or may not receive your order. When you do receive it, it will be something completely dif... See more

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Rated 1 out of 5 stars

Returns are a nightmare. You can tell the clothing is subpar when it’s more worth it for them to have you send to a donation box instead of their company. They didn’t refund me even. Would not be back... See more

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Rated 1 out of 5 stars

Wrote a review about how I never received order on this website. Someone reached out and told me they would only refund me if I took down my review. I took it down and they ghosted me. This place is a... See more

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Rated 1 out of 5 stars

Fraudulent company. Avoid at all costs!!!! Ordered items that took nearly 3 weeks to arrive, most of which were crappy low quality that look like they would fall apart after one wash. It then too... See more

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Rated 4 out of 5 stars

The shoes I purchased seemed of reasonable quality. However the sizing was much different than I expected. The customer service on the return was great to work with

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Rated 1 out of 5 stars

Dont even attempt to buy from this site, unfortunately i did and now seriously regret it, Clothing to small as per sizing and when contacting there support they asked the most stupid question to delay... See more

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Rated 1 out of 5 stars

Scam - won’t process a refund for items they don’t send. Won’t accept returns or refund items you do receive and try to return. Avoid at all costs

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Rated 1 out of 5 stars

Ordered clothes back at the start of 2025 and have been emailing since 26 March 2025 and have still not received my order. 10 emails and have still not received my delivery.

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Rated 1 out of 5 stars

Ordered 2 products. Fake watches. Never recieved then. Told resent. 4 months. Stuck in Chicago fir 2 months. Dont go For Cheap. Dont EVER shop OLD MONEY. STEALING your money. 1000

Company replied

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Company details

  1. Clothing Store

Written by the company

Dress with class - Men's Fashion with an Old Money Attire.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

SCAM

SCAM - LIES - NO REFUNDS

*Ordered in March
*Waiting for a refund since then
*Originally told it was a PayPal issue
*Went on for so long they changed to an internal system error
*Was told today again it is a PayPal error

Do you honestly think I will believe a global multi million pound business would not fix a payment problem within hours yet you feed me lies and delaying emails saying there is still a problem. PayPal’s business is solely on transactions and if they had a problem that went on for this long they would be out of business.

Please do not reply with your standard nonsense “we are sorry to hear this please send us your email and we will resolve the issue” this is more lies

NO ONE SHOULD ORDER FROM THIS COMPANY & ALL POSITIVE REVIEWS MUST BE FAKE

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Good communication when help was…

Good communication when help was needed! And very nice shoes:)

10 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Dear,

Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!

Rated 5 out of 5 stars

Good products

Good products

15 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Dear,

Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!

Rated 5 out of 5 stars

Was how my product was packaged

Was how my product was packaged, very well and in good condition, however it took longer than anticipated.

14 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Dear,

Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!

Rated 1 out of 5 stars

Fraudulent company

They do not honor their returns
They are a fraud

14 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!

Rated 1 out of 5 stars

Really Poor Quality

Really Poor Quality

This company should be banned from shipping to UK buyers, they showcase a good product on adverts and only to receive the worst class of a product ever possible.

Although, their team is quick to acknowledge and communicates well to come to try and solve the problems, they can never refund your money on unsatisfactory ground, they will aim to offer you like 10-20% which to me is bad enough.

I bought two pairs of shoes for my brothers wedding only to be embarrassed with what was delivered, we had to quickly polish up our old shoes for a wedding.

Advise, don't touch their products!! it is not what it looks like in the photos, see attached photos.

Please see Order number OM135503

20 July 2025
Unprompted review
Old Money logo

Reply from Old Money

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY!
They didn't even send the item and haven't refunded me the money now for over 2 months claiming "technical difficulty". When asked what the technical difficulty is, they refuse to disclose. Honestly, all the "good" reviews are FAKE ONES!! This is a total scam and not worth your money. I wish I read the reviews before buying!!

14 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!

Rated 1 out of 5 stars

Worst experience ever

The return policy is one of the worst I have ever experienced. I had to sent 7 emails to even receive the return adress. I wasn’t satisfied with their product but they kept saying that is was not possible to return until I brought up legal procedures. I was obligated to purchase a tracking system that was more expensive than the product it self otherwise I wouldn’t receive my money. But they only told me this after I returned the product. So at the moment they don’t want to pay me back even though they have their product back. Don’t buy anything here

10 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!

Rated 5 out of 5 stars

Quality perfect

Quality perfect

12 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Dear,

Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!

Rated 1 out of 5 stars

Ordered from these 6 months ago

Ordered from these 6 months ago , first they sent me a load of junk , then offered me a voucher which I used the same day and now I’m still waiting for the new product absolute madness. Do not order off these please

11 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!

Rated 5 out of 5 stars

Juist Amazing!!

Amazing services and very first delivery, I got my product within very short time and with amazing packaging. Their customer services/support is just noticeable. Thanks to Ole-Money!!

2 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Dear,

Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!

Rated 5 out of 5 stars

Responsive cs team

Responsive cs team, assisted me with my refund.

11 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Dear,

Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!

Rated 5 out of 5 stars

I've been wearing this piece regularly…

I've been wearing this piece regularly for months and it still looks brand new. The fabric is both comfortable and durable, holding up perfectly through all kinds of weather and multiple washes. It's become my go-to for everything from casual outings to more formal occasions because it always looks put together. The stitching remains flawless and the colors haven't faded one bit. For the price, the quality is truly impressive. I'll definitely be buying another color soon since it's proven to be such a reliable addition to my wardrobe.

30 September 2025
Unprompted review
Old Money logo

Reply from Old Money

Dear,

Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!

Rated 5 out of 5 stars

Great customer service!

9 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Dear,

Thank you so much for your feedback.
We are thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave a review for us, as a small business it really encourages us to work even harder. Cheers!

Rated 1 out of 5 stars

Waist time and money !

Hello! on your website it said that the order would arrive in 3 days, surprise 🎉 nothing has arrived yet and I can't even track the package! your service is very poor. And you don't know how to mention in the email that we need to mention the delivery company so that we can finally track the package, and how am I supposed to know which company you sent with? I needed those items today for my niece's birthday! I will not recommend your scam website to anyone. can you take your package back! I want my money back! The package had a delivery deadline that was not respected by you. I needed those things for a gift! Now guess what? The anniversary has passed, I went to Tkmax and bought other gifts for my niece! So take your things back. I used to buy from SHEIN and they always respected their delivery deadline and customers. I'm wasting my time with ,,old money,, you know that it's not just a clothing style, it's your way of being respect and character! Have a nice evening!

9 October 2025
Unprompted review
Old Money logo

Reply from Old Money

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!

Rated 1 out of 5 stars

DO NOT BUY FROM THESE SCAMMERS

DO NOT BUY FROM THESE SCAMMERS
ITEM DIDNT ARRIVE, IGNORING ME… NO REFUND .. COMPLETE SCAM AVOID AVOID

4 July 2025
Unprompted review
Old Money logo

Reply from Old Money

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via support@old-money.com. Please reply to us so that we can help you out with this. Thanks!

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