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DUSK.com Reviews 104,781

TrustScore 3 out of 5

3.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality of the products, especially considering the price. Many highlight that items often match the description and photos, and they find them to be a great value for the money. People are also pleased with the style and appearance of the furniture and home decor items. However, some consumers report issues with their orders. Several reviewers mention negative experiences with delivery services, including confusing messaging and delays. Others encountered problems with customer service, citing difficulties in resolving issues related to missing parts or returns. Some people also express concerns about the assembly process and the sturdiness of certain furniture items.

Based on these reviews

Rated 3 out of 5 stars
Invited

The pieces we got were good quality for the price, and fairly easy to put together. Everything looks very nice. However, our bed did not arrive with a headboard and is now sold out, so we have to wait... See more

Company replied

Rated 3 out of 5 stars
Invited

Product good. Delivery not good. Next day delivery took a week and EVRI eventually left my large rug in a “safe place” - propped up outside my front door on a reasonably busy road. Where it stayed for... See more

Company replied

Rated 3 out of 5 stars
Invited

Very good quick delivery and product as described. Unfortunately needed to return item so I submitted return form and not heard anything back from Dusk as to what comes next. Thank you for your respo... See more

Company replied

Rated 3 out of 5 stars
Invited

I never received instructions with the bed so my dad and uncle (who travelled up to help me with the delivery as I’d started a new job and couldn’t get time off) had to wing it to put the bed up. Th... See more

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Rated 5 out of 5 stars

I was very sceptical about ordering the Berkeley Bed after seeing some negative reviews regarding delivery and missing parts, but my experience has been nothing short of perfect. I placed my order... See more

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Rated 5 out of 5 stars
Verified

Bought a bed and mattress 6 months ago and can’t fault Dusk at all. Delivery was on time and delivery guys were really helpful. The bed itself is really nice quality and the mattress - although we too... See more

Company replied

Rated 2 out of 5 stars
Invited

Delivery of the bed was split with box ‘2 of 2’ arriving on Wednesday.. box ‘1 of 2’ scheduled to be delivered on Monday! Rang customer services and they said both boxes dispatched at same time and... See more

Company replied

Rated 5 out of 5 stars
Invited

First time buying from Dusk. They are very reasonable. They keep you up to date consistently. The Delivery Company they use are excellent. They phone you to confirm their approximate arrival time. The... See more

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Rated 4 out of 5 stars
Invited

Was worried after reading existing reviews but decided to take a chance. Was well worth it. I would have given 5 stars except we were missing a part. However, customer services dealt with it superbly,... See more

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Rated 2 out of 5 stars

Bought a wardrobe and chest of drawers for our bedroom, ongoingly had issues with both from building to day to day use. we’ve had these for about a year, constantly the drawers are popping out of the... See more

Company replied

Rated 5 out of 5 stars
Invited

I purchased a dressing table and stool , the saying goes you only get what you pay for, this certainly wasn’t the case they far exceeded expectations .Value for money they could not be faulted I thou... See more

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Rated 5 out of 5 stars

Ordered the Berkeley Ottoman. Delivery lead time was a few weeks, but this worked for us. Delivered on the day agreed. Slight confusion with missing parts, but after speaking with customer service ove... See more

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Rated 5 out of 5 stars
Invited

Very happy with your service, and items ordered are lovely. But not happy with your courier EVRI, because of baffling messaging in relation to delivery times. No complaints about driver, but if deli... See more

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Rated 5 out of 5 stars
Invited

Buying from the Internet has it's drawbacks.. not being able to feel fabric or see a design properly. I had no reason to be concerned with the quality of the large pillowcases that I purchased. Ab... See more

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Rated 4 out of 5 stars
Invited

Rating 4 due to delivery being split into two. Delivery driver advised 1 parcel missing and was willing to sign on my behalf when I asked him not to. I needed to sign part delivery. 2 part arrived was... See more

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Rated 5 out of 5 stars

Ordered my bed and mattress (which were both in stock btw) and they both came within a week and was delivered to my room of choice. I haven’t gotten the bed up yet, but don’t let people put you off by... See more

Company replied

Rated 5 out of 5 stars
Invited

Ordered a computer desk & was given an estimated delivery date of 1 week. Was then emailed with confirmed delivery which was 1 week. Great price & very nice desk exactly as described. Would definitely... See more

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Rated 5 out of 5 stars

Delivery was earlier than 7-10 working days quoted on the website. Very happy with the colour quality and price of my Sand colour linen cotton blend duvet cover. Pillowcases sold separately but glad t... See more

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Rated 2 out of 5 stars
Invited

Two points to be careful of with this bed: very long delivery times and design fault with the super king bed frame- it broke after one use! I ordered the bed on 5 July and it was finally delivered... See more

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Rated 5 out of 5 stars
Invited

Parcel arrived on time. Unfortunately I had ordered something by mistake, but the return policy was so easy to navigate and the unwanted goods were despatched back the following day. The things I did... See more

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Rated 5 out of 5 stars

The quality, comfort & style of the product. I purchased the Sloane corner sofa in olive green & was more than pleased when it arrived. So much so I have now ordered the matching 2 seater sofa. Commun... See more

Company replied

Rated 5 out of 5 stars
Invited

These were my first purchases from Dusk and I am always a little apprehensive when ordering from somewhere new. Dusk did not disappoint! Purchases were as described, super packaging and communication... See more

Company replied

Rated 2 out of 5 stars

Customer service is poor. My bed frame order was missing some parts. When I emailed customer service, I got an automated email back asking me to check there wasn't another part to the order that was y... See more

Company replied

Rated 3 out of 5 stars
Invited

Great sofa & footstool - well made, firm but comfortable. It was carefully packed and delivered. The 3 stars is because when I purchased the sofa&footstool in May, delivery was estimated to in June... See more

Company replied

Rated 5 out of 5 stars
Invited

Ordered a couple of fitted sheets and paid a bit more than I usually do, but I am so pleased with the sheets, I am glad I did. They fit well and feel absolutely lovely. I am even considering getting... See more

Company replied

Rated 5 out of 5 stars
Invited

Ordered a set if towels just to try as some of mine are getting a bit thin. Excellent quality at an even better price. Will probably order again at a later time. Delivery was longer than expected... See more

Company replied

Rated 4 out of 5 stars
Invited

I ordered a number of things the majority of which I was really pleased with. I was however disappointed in the feels like down pillows, I ordered them in medium, however they were extremely thin and... See more

Company replied

Rated 4 out of 5 stars
Verified

I am really happy with the overall look of my dusk drawers, it’s stylish, practical and fits beautifully in my bedroom space. Ordering and delivery process was smooth. The only downside is that when a... See more

Company replied

Rated 5 out of 5 stars

I love shopping at dusk. I have purchased many items small and large. . I have never had any problems with any of my purchases and delivery is as promised. The items are high quality for the price an... See more

Company replied

Rated 3 out of 5 stars
Invited

Reasonably prompt delivery - it was delayed because a second item I’d ordered was out of stock - and the desk is a lovely design. However - the veneer is coming away on one edge which detracts from th... See more

Company replied

Rated 4 out of 5 stars
Invited

I had a issue with my initial order and had to re-order other bed. The “ Aintree Ottoman Storage Bed - Teddy Cream” Is a beautiful bed and has amazing storage. The instructions are easy to follow, al... See more

Company replied

Rated 5 out of 5 stars
Verified

I have ordered numerous things from Dusk ove the last couple of years and I have never been disappointed. The quality of the products is excellent for the price and they are always as described and ph... See more

Company replied

Rated 3 out of 5 stars
Invited

For the value of the product, I would have expected a bit more. The flat pack came and a piece was not appropriately cut, put the legs of the chairs had pieces coming out that I needed to fix. It is a... See more

Company replied

Rated 5 out of 5 stars
Invited

Great products at great prices. Delivery can take a few weeks so watch out for estimated delivery dates but in some cases I received items quicker.

Company replied

Rated 2 out of 5 stars
Verified

Really disappointed with our bed. It is lovely to look at but overall just isn’t structurally sturdy. You can hear every movement due to the metal ottoman. Or just the way the whole frame sits on the... See more

Company replied

Rated 5 out of 5 stars
Invited

Everything was perfect tbh. The bed is fantastic quality, it looks amazing and was easy to set up with very clear instructions. The delivery also went super smoothly. Thanks so much Dusk!

Company replied

Rated 5 out of 5 stars
Invited

I heard really bad reviews about the company, long lead times etc, but I cannot fault my experience at all. Customer service responds very quickly, answers questions, they are friendly, helpful and po... See more

Company replied

Rated 5 out of 5 stars

Excellent service received from Dusk. My issue was sorted within just a few hrs by the wonderful Isneha . Couldn’t have been more helpful.

Company replied

Rated 5 out of 5 stars

Great customer service from Jack. Really really helpful and have dispatched my order the same day. Love dusks products and will definitely be ordering again.

Company replied

Rated 5 out of 5 stars
Invited

Ordering was easy. Delivery was quick and the product colour and quality was as described. With the advertised discounts this was a very good purchase. The towels have washed well and feel soft and a... See more

Company replied

Rated 5 out of 5 stars
Invited

Smooth purchase and delivery. The guys who delivered my bed were on time and lovely. Bed was very straightforward to put together, took less than an hour. Really pleased with the bed, will definitely... See more

Company replied

Rated 5 out of 5 stars
Invited

Swift delivery, my new bed has now been put up and it looks fab, I’ll will hopefully be ordering another one from you guys soon!

Company replied

Rated 5 out of 5 stars
Invited

The loveseat arrived well packaged, slightly earlier than expected, which was great! Looks very good quality! Would definitely recommend Dusk to others!

Company replied

Rated 5 out of 5 stars
Invited

To be honest, if it comes to bedding for me, I am going to buy it from dusk. They provide all the good sizes of bed, they do it for a good price, with really good quality and well delivered. You... See more

Company replied

Rated 3 out of 5 stars
Invited

Not a great lamp smaller than expected, but luckily didn't pay full price, does not hold charge very well would not recommend.

Company replied

Rated 5 out of 5 stars
Invited

Our mattress was faulty - disk replaced it straight away - delivery was quick and smooth and they took away the old one at the same time!

Company replied

Rated 5 out of 5 stars
Invited

Parcel got lost. Immediate answer to emails even tho it was weekend. New parcel sent, no quibble. Fantastic service.

Company replied

Rated 5 out of 5 stars
Invited

FAST DELIVERY,HAD ALREADY BOUGHT ONE LAMP THEN DECIDED TO ORDER ANOTHER 2 FOR MY GUEST BEDROOM. LOOKS FAB!

Company replied

Rated 5 out of 5 stars
Invited

Good efficient service. Ordered furniture, chose a day for delivery and it turned up on that day. Furniture is pretty nice and was well packaged. Delivery company rang from a random mobile number 20 m... See more

Company replied

Rated 5 out of 5 stars
Invited

Bought a sofa from House of Fraser but had to be returned after a week or so. Purchased new sofa through Dusk. Great website, easy to use and order. Great communication and delivery. Product is brilli... See more

Company replied

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Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Mattress Store
  6. Sofa Store

About DUSK.com

Written by the company

Fill your home with luxurious sofas, elegant dining furniture, sophisticated bed frames, and cosy mattresses and bed linen. Plus, discover the perfect finishing touches for your home, from premium curtains and fluffy cotton towels to soft cushions and textured throws.

Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.

Written by the company

We're committed to our customers!
We appreciate your feedback and would love to help. If you would like to speak to our Customer Service team, please call us on 0113 519 0311.

Contact info

3.2

Average

TrustScore 3 out of 5

105K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 2 out of 5 stars
Invited

Paid for next day delivery!

Paid for next day delivery as we were going away 5 days later. No delivery after 48 hours so I called them and they apologised refunded the postage and said Evri had the parcel. That was a lie as 48 hours later the order was finally processed and it was finally delivered while I was away and left on the doorstep!

5 October 2025
Rated 5 out of 5 stars
Invited

Great price!

This is an excellent sofa bed for the price! Colour deeply impractical but a) it was in stock b) I already had a suitable throw for it c) it wasn't as boring as the grey. We're deeply incompetent at putting stuff together but managed it in about an hour once we realised how muddled the description of steps 3 and 4 is. Fast delivery by two very nice polite young men.

9 October 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

Excellent service.

27 September 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars

Had a great experience.

Had a great experience.

We actually bought a footstool from Loaf for £715. It was supposed to take four months to arrive and we started having loads of problems when it didn’t land. After three weeks of messing around with their customer services department we cancelled the order, had a refund and looked for something else.

We saw the Dusk Hampshire Pouffe and thought we’d give it a try.

It’s really really good. It’s well made, good quality and looks great in our lounge.

It took two weeks from order to arrival and cost £160 so saved us £555 from the order from Loaf.

I’m just annoyed we didn’t try Dusk first up and save ourselves a few months and loads of hassle.

Excellent product, delivered quickly and we will use you again.

Thank you

10 October 2025
Unprompted review
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

Lovely table

Lovely table. Easy to put together. Looks great.

29 September 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

Ecru double quilt cover

I bought this double quilt cover in Ecru.The quality is absolutely amazing.Its washed really well.Its very thick cotton,it's beautiful I love it.A great price too.

3 October 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 1 out of 5 stars

I wouldn’t buy furniture again

I purchase a click clack sofa bed from Dusk in May and was aware the delivery would be September, that delivery did not take place and they moved the date to another date in September AGAIN this did not happen. They then changed the expected delivery date to the 10 of October and I have now just had an email saying that it has been delayed and will now be the 23rd of October which I have no hope in it coming then! 5 months for a sofa bed delivery is unbelievable! I certainly will never ever be purchasing furniture from them ever again. There bedding is lovely and I have bought bedding and pillows multiple times with no issues but will not be doing furniture.

10 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Great service and prompt response and…

Great service and prompt response and delivery.

22 September 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

Bed and Mattress

Just erected the bed and very pleased with the quality of the bed frame and mattress. Also very pleased from ordering to delivery.

10 October 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

Great service with fantastic in time…

Great service with fantastic in time delivery

5 October 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

From ordering to delivery everything…

From ordering to delivery everything was so easy. Thank you

1 October 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

Very happy with product and timely…

Very happy with product and timely delivery updates, very easy, many thanks.

5 October 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

Very helpful

Very helpful

29 September 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 5 out of 5 stars
Invited

Dusk is my go to for all our bedlinen

Great company. Quick dispatch of a beautiful throw at a great price point

5 October 2025
DUSK.com logo

Reply from DUSK.com

Hi there!

Thank you so much for taking the time to leave us a five-star review.

We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.

If you need anything in future, please make sure you contact us – We would love to help 😊

Love from,
DUSK Resolution Team ❤

Rated 1 out of 5 stars

The worst experience with this company

The worst experience with this company. I ordered a 16 peice dinner set and paid for next day delivery. I was trying to contact Dusk to see where my items was and they was very slow in replying. My delivery arrived 10 days later with only half of my order.

10 October 2025
Unprompted review

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