Fashion Eyewear Reviews 13,245

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the products, highlighting their high quality and reasonable pricing. The delivery service is also well-regarded, with many consumers appreciating the promptness and efficiency. People also mentioned the quality of the products, which are made with attention to detail. Consumers have expressed varied opinions regarding the order process. While some found it easy to navigate and appreciated the clear communication, others experienced delays and a lack of updates. Despite these mixed feelings, the company's customer service team is frequently praised for their helpfulness and competence in resolving issues.

Based on these reviews

Rated 5 out of 5 stars
Verified

I first found Fashion Eyewear while trying to find a good selection of Oliver Peoples frames after moving to Europe. I come back to Fashion Eyewear because everything just works.

Rated 5 out of 5 stars
Verified

Awesome experience from Australia. Ordered a lovely Prada pair for a significantly cheaper price than in AU, fitted with office varifocal lenses. Delivered within 12 days of order in perfect condition... See more

Rated 5 out of 5 stars

Fantastic experience! A great selection with really competitive prices—found my sunglasses much cheaper here. Delivery was quick and seamless. I'll definitely be back for my next pair.

Company replied

Rated 5 out of 5 stars
Verified

Once you have your script, can't see myself purchasing locally again. Went looking for particular Oakley glasses and none of the stores had them in stock. I found the Oakley glasses I wanted at 50% of... See more

Company replied

Rated 3 out of 5 stars

I ordered some prescription glasses on 12th November, it said dispatching in 7-14 days but they are still not here and no update (29th Nov). I've emailed earlier this week asking for an update. Not t... See more

Rated 3 out of 5 stars
Verified

Happy with the frames and lens, great quality and price, not happy that the second frames I ordered to try took three weeks to get my refund. Emailed customer service three times, tried multiple pho... See more

Rated 3 out of 5 stars

Well it's been nearly 4 weeks since I was told I would get a refund, and no refund!! No reply to emails and no one answers the phone!! In fact I have just been hung up on with no answer! Customer s... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my glasses from fashion eyewear - excellent price, and nice to use an online opticians that makes the glasses in the uk for such a good price. Dispatch took a little longer than... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered Rayban frames with prescription lenses good price and quick delivery and always kept updated. Thank you

Company replied

Rated 5 out of 5 stars
Verified

I ordered outside the UK and the boarders control was a pain but the Fashion Eyewear team was very supportive with the process and paid customs charges. I will purchase again!

Rated 3 out of 5 stars

Great pricing but, Been a few days my glasses i ordered has not even been dispatched yet, they even asked me to show id and proof of purchase sent it within 2 hours of them asking for the info.... See more

Company replied

Rated 5 out of 5 stars
Verified

The product is exactly as advertised and item arrived as expected. Finally, the company took care of the taxes and the duty.

Company replied

Rated 5 out of 5 stars

Glasses are fantastic!! I also want to commend the customer service also. Shout to Jago (Not all heroes wear capes) I myself entered my prescription wrong and they are fixing it for free!! 🙏🏼... See more

Rated 5 out of 5 stars

Amazing company with incredible costumer service. Perfect sunglasses with high brands. Jago helped me a lot. When I told him about my issue, he solve the problem right away. Such a nice people work... See more

Rated 5 out of 5 stars
Verified

So easy to search, select and order. My order was sent quickly, packaged beautifully, and tracking was available.

Company replied

Rated 3 out of 5 stars
Verified

The price was competitive, however delivery schedule wasn’t clear and takes longer than other on international destinations. Also site doesn’t clearly state that sale excludes customs and clearing in... See more

Rated 5 out of 5 stars
Verified

Excellent glasses nice fit, Love it.prescription was on point. Quick Delivery.

Company replied

Rated 3 out of 5 stars
Verified

Got the frames I wanted for a good price. I did not want lenses, so ended up paying an unnecessary £24 for lenses that I didn't want or need. With no opt out on the website

Company replied

Rated 5 out of 5 stars
Verified

I paid for expedited delivery 2-4 days but it took 8 days receiving it. I asked the customer services and they processed the refund for expedited delivery by refunding it. I felt comfortable and conf... See more

Company replied

Rated 5 out of 5 stars

what can i say i love my new glasses perfect fit look very trendy i certainly order again from fashion eyewear only little gripe is took a little longer than advertised but well worth the wait which... See more

Company replied

Rated 5 out of 5 stars
Verified

As an international customer - your service was fantastic as I had to return a pair of sunglasses to then re-order another pair and it all happened very seamlessly.

Company replied

Rated 5 out of 5 stars

Not only does Fashion Eyewear have great prices on quality designer frames, they absolutely went the extra mile for me when I realized I had ordered frames that would need to be restocked before shipp... See more

Rated 5 out of 5 stars
Verified

This was a great choice, was worried about delivery time after reading some reviews but trusted the majority which was good. Delivery was fast and with adequate comms, accurate ETA. Glasses arrived v... See more

Rated 5 out of 5 stars

At first, I wasn’t sure what to make of this company. I had recently lost my glasses, and the pair I was using in the meantime were, truthfully, poor quality and long overdue for an upgrade. I’... See more

Company replied

Rated 5 out of 5 stars

I’ve bought Gucci frames with 1.67 high-index lenses, and they are simply stunning. The lenses are super thin and light, even with my high prescription. The whole experience was seamless, and the pack... See more

Rated 5 out of 5 stars

When I came up with the idea of changing the original order, she was able to communicate with me super efficiently and explained everything in detail. Eventually, she made it happen. She's really good... See more

Rated 5 out of 5 stars
Verified

Ordering was really easy and straightforward, I just had to choose the frame and the lenses, upload my prescription and pay. They also offer Klarna. I paid for next day delivery and got my glasses exa... See more

Rated 5 out of 5 stars

Quick turnaround from ordering to delivery. Glasses are perfect, just what I was after. Will be a return customer for sure! Price beats the hell out of anywhere else.

Rated 5 out of 5 stars

I’ve never had such attentive aftercare. The team noticed a potential issue with my uploaded prescription and called me before processing to double-check. That small detail ensured my lenses were perf... See more

Rated 5 out of 5 stars

I treated myself to Prada glasses with anti-glare, scratch-resistant lenses, and I couldn’t be happier. The clarity is crystal clear, and the frames fit like a dream. Delivery was fast, and everything... See more

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Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

Written by the company

Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Awesome experience from Australia

Awesome experience from Australia. Ordered a lovely Prada pair for a significantly cheaper price than in AU, fitted with office varifocal lenses. Delivered within 12 days of order in perfect condition. Lenses were perfect. I needed to take the frames into an optician just so they could adjust the arms behind my ears but once that was done, everything was 100% perfect.

6 November 2025
Rated 5 out of 5 stars
Verified

Good price

Good price , quick delivery, first class glasses, love them,look good on, just what i needed thank you , will use you again 5 star .

13 November 2025
Rated 5 out of 5 stars

Glasses are fantastic!

Glasses are fantastic!! I also want to commend the customer service also.

Shout to Jago (Not all heroes wear capes)

I myself entered my prescription wrong and they are fixing it for free!! 🙏🏼🙏🏼🙏🏼

19 November 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Very poor customer service, good products

Happy with the frames and lens, great quality and price, not happy that the second frames I ordered to try took three weeks to get my refund.
Emailed customer service three times, tried multiple phone calls, but never answered.
I’m not saying don’t deal with fashion eyeware just order once and know what you want or it frustrating trying to get refund or any contact.

29 October 2025
Rated 1 out of 5 stars
Verified

I received counterfeitOakley glasses frames

I ordered Oakley Centreboard frame, delivery was quick. Once I unboxed a notice is a counterfeit Oakley glasses frame. The color is slightly different and it’s very hard to fold( stiff). And the missing logo I would love to show you in photo, but unfortunately, I can’t do it in this

10 November 2025
Fashion Eyewear logo

Reply from Fashion Eyewear

Young,

Thank you for your feedback.

For clarity, all Oakley products we retail are sourced exclusively from Luxottica, the authorised manufacturer. We note that your comments relate to an attempt to replace an older item, and it is important to highlight that variations can occur between production batches. These variances are normal and outside the control of any retailer.

As you have not contacted us directly prior to leaving this review, we have been unable to assist you. We invite you to provide images of the product and the serial numbers so that our team can guide you through the appropriate authentication and verification steps.

We are committed to resolving genuine concerns and will be happy to review the information once received.

Warm regards

Mandeep

Rated 5 out of 5 stars

Accurate

I’ve never had such attentive aftercare. The team noticed a potential issue with my uploaded prescription and called me before processing to double-check. That small detail ensured my lenses were perfect. You can tell they take optical accuracy seriously.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely new Prada's

I treated myself to Prada glasses with anti-glare, scratch-resistant lenses, and I couldn’t be happier. The clarity is crystal clear, and the frames fit like a dream. Delivery was fast, and everything arrived beautifully packaged. Fashion Eyewear truly combines fashion with function.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

A meticulous work style

When I came up with the idea of changing the original order, she was able to communicate with me super efficiently and explained everything in detail. Eventually, she made it happen. She's really good at her job!

15 November 2025
Unprompted review

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