Holiday Taxi worked a treat again. Trip from Krakow Airport to hotel. No driver at arrivals as expected on documentation, but driver did contact me by phone to arrange immediate pick up. They were ju... See more
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About HolidayTaxis
Written by the company
HolidayTaxis aims to provide a variety of different reliable airport transfers for your holiday, so you spend more time on holiday and less time at the airport #makingtraveleasy. Some of the airport transfers available are a private taxi, group minibus, shuttle, coach, and limousine to over 21,000 destinations and resorts in over 150 countries around the world.
All vehicles have aircon and heating making your journey nice and comfortable on the way to your destination. Each car and minibus has an ISOFIX perfect for families, add on car seats when booking your transfers too for additional costs. Without extended wait times our driver's wait fort 75 minuets from when you land.
Our customer service is open 7 days a week and we aim to provide you with the best service possible. All negative reviews are looked into to make sure our customers have the best experience when booking with HolidayTaxis. The winner at the 2018 TravelMole Awards, and was nominated for the Globe Travel Awards 2019.
We aim to provide the best deals available in our 21,000 destinations. Have a complicated booking that needs a bit more information. Get in touch with our Tailor Made team to book your transfers.
Contact info
HolidayTaxis, 2nd Floor, Moore House, BN1 1ND, Brighton, United Kingdom
- +441273 828 200
- customerservices@holidaytaxis.com
- holidaytaxis.com
Hasn’t replied to negative reviews
Lovely friendly driver
Lovely friendly driver. Quick and easy pick up
Gr8 service as always,
No taxi pick up from airport.
Taxis booked from and to the airport. Flight delayed by 15 minutes, waited 25 minutes in airport, no show.
We had rescheduled pick up from the original time, as my grandson lost his inhaler at security, so missed our flight going back for it. We organised new pick up time, this was all confirmed.
Having left our home at 3am and arriving at our destination for 12.15 am the next morning, to find the taxi was a no show, when travelling with a child is shocking.
I did send an email on our return, they did reply stating they would look into this, it has now been 10 days since my original email and nothing is sorted! I would never use this company again.
Would not trust again
Driver was not waiting in the arrivals hall as agreed. When I contacted the agent they insisted he was there. Then I got a message from the driver saying he'd been trying to contact me but had the wrong number and blamed my agent. (He had transcribed incorrectly, it was one digit out). The message he'd sent told me to go to a gate on a different level in the airport where a customer rep would direct me to the bus.
A car finally arrived but the driver told us he was an Uber driver and had only just got he call to pick us up
I complained about this but holiday taxis said the driver had been in the arrivals hall and left after the allotted time. In spite of the evidence from a stream of WhatsApp messages proving that this was simply not true. Insult to injury and very poor service. Wouldn't trust them again. I've used various cab companies over the years for airport pickups with no problem.
Good transfer no waiting around
Left Dalaman airport and found the kiosk. The driver and assistant were there waiting for us so we were taken to taxi straight away. Very flash van with lights and video which was very odd as we felt like we were on a train! Nice driver but he did drive quite fast pon the mountain roads but did get us there safely.
Driver waiting on arrival
Driver waiting on arrival. Decent transfer time to apartment. Return journey- driver on time at pick up and efficient transfer to airport. Thanks.
Coach company failed to pick me up
Coach company failed to pick me up . I waited at designated hotel pick up point, at the scheduled pick up time A coach arrived just ahead of me ( literally a few metres) half hour late. As I walked towards the coach to find out if it was mine ( holiday taxis use 3rd company transport with no confirmation of what the company is called who is picking us up.) it drove off . He literally stopped for a few seconds. Before this , I made subsequent calls to the transfer company to find out where the coach was . They advised to call back in 10 mins after initial call, after that they would not answer phone . After 45 mins I made the decision to get a taxi to the airport. I escalated a complaint when I returned home . After a month since I emailed a complaint, received a response saying I was not to be seen by the driver and they would not reimburse my taxi fee , offered me £2 compensation due to the driver being late!
Terrible company. Definitely avoid!
Taxi was early by around 15 minutes but…
Taxi was early by around 15 minutes but it was a quick transfer and no stops on the way.
The driver was on time and very help and polite.
The driver was on time and very helpful and polite and got us to the airport on time.
Only downside was that we had to stop at two garages for fuel and first one wasn’t working so had to go to another garage but other than that yes would always use Holiday Taxis for transfers. This is the second time I’ve used Holiday Taxis and not been disappointed with the vehicles we have had all nice with aircon.
I would highly recommend this company to use as I will be using them again next year.
Thank You for a great service.
No show for my airport to hotel transfer
The transfer from Krakow airport to my hotel simply failed to show . I waited over an hour and tried to call with no answer (even the emergency number). Lots of people were in the same situation . I paid for a taxi and tried to get an answer from holiday taxis and the local supplier the following day with no joy and no record of a problem . Luckily the taxi turned up for the return journey but it felt like a gamble. I have since been reimbursed for my taxi cost but this was a lot less than the 50% of the money I had paid for my original booking . So somebody has my money for doing nothing .
Great reliable Company
Great reliable Company. Very helpful if I have any queries or wish to make changes.
Easy & punctual
Confirming the reservation was easy and the bus was punctual
I was picked up at Enfidha airport for…
I was picked up at Enfidha airport for a smooth journey to Sousse palace Hotel !, On my return to the airport at the end of my holiday I was dropped off in the departure car park several hundred yards from the airport and not the main entrance .i have difficulty dragging my case all that distance! On the plane I was talking to a couple who had private transport-with another company-and they where driven to the main entrance in a 4x4 this is the second time this situation has happened I’m planning to return to Tunisia in a few moths time can you assure me I will be dropped off at the main Entrance at Enfidha Airport on my return home I’m 78 years old and I never complain but I need reassurance that my booking with you is correct -Thank You
Driver was very professional and helpful
Driver was very professional and helpful. Pity he turned up and the incorrect reception for our return journey which caused a bit of a panic in case we missed our flight
Avoid this company at ALL costs
Avoid this company at ALL costs , this company were booked as my transport from the airport in VIenna to my hotel , rude driver made me wait over an hour and after 2 hours I got to my hotel tired and exhausted after along journey , tried contacting company but they said nothing to with us contact the travel agent you booked
Even worse coming home the driver did not turn up I tried the company again and was told we cant do anything pay for a taxi I explained I did not have enough money for the taxi but he said that's your problem , eventually after 35 minutes he turned up rude aggressive and no apology he just said my manager my manager tell him .
AVOID this company they are not suitable for contract I will NEVER recommend them do yourself a favour get some one else more reliable .
#Have emailed them my complaint and their reply contact the travel agent you booked with .0 stars .
When we arrived at the airport we had…
When we arrived at the airport we had to wait 1 hour before we were informed the coach was ready. We then went to the driver and he could not inform us how long the journey was or how long it would take or where we figured in the schedule of deliveries. He played the language barrier card. The driver was arrogant and rude.
As we were unable to gather this what should have been simple detail we chose to get another form of transport and paid a private transfer as significant cost.
The return journey was fine.
We would like a refund for the journey from Palma to our resort.
Unreliable and not to be trusted
Our flight arrived at Nice 20 minutes late and consequently we were delayed getting to the rendevouz point to meet the taxi. The driver should have waited for 60 minutes from the actual flight arrival time but we were informed he had left to make another pick-up. As a result we had to make our own arrangements at our own expense. We challenged our tour company, Iglu Cruises, about the failure and it took the matter up on our behalf. The response purports to prove we were responsible by not showing up in time, which we dispute. In support of their case a photo of the flight arrivals taken by the taxi driver was forwarded to us. Problem being our flight isn't even showing on the list!! It seems Holiday Taxis want to give the impression of being a professional outfit when actually they are not. Indeed 3 days later the same company was booked to take us from our hotel in Nice to Monaco cruise terminal. When the car didn't turn up we were thinking 'oh no not again' and had to contact them several times before it eventually arrived an hour late. It's the first time I have been with them, and it will be the last.
Driving while using a phone in one hand & singing away !!!!
NEVER AGAIN do not use if you value your life ? !! Our experience with this company was truly shocking !! From our hotel to Ibiza airport a mini bus for my friend & myself a lady driver which I have recorded evidence by the way , driving using her phone in one hand & singing away . Absolutely appalling behaviour !!!! We were so relieved when we reached the airport !
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