HolidayTaxis Reviews 54,847

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People highlight the smooth and straightforward transfers to and from the airport. They also appreciated the punctuality and friendliness of the drivers, who were often early for pickups and provided helpful information about the area. Many consumers found the booking process easy and were pleased with the modern, clean vehicles. However, some consumers reported issues with the booking process, location accuracy, and contact difficulties. Some reviewers experienced delays in being picked up or had to wait for taxis to be organized upon arrival. A few people mentioned that the company seemed to overestimate journey times, leading to long waits at the airport. There were also isolated incidents of drivers dropping passengers off at the wrong location or not being informed of changes in pickup location.

Based on these reviews

Rated 4 out of 5 stars

Holiday Taxi worked a treat again. Trip from Krakow Airport to hotel. No driver at arrivals as expected on documentation, but driver did contact me by phone to arrange immediate pick up. They were ju... See more

Rated 4 out of 5 stars

Driver was very professional and helpful. Pity he turned up and the incorrect reception for our return journey which caused a bit of a panic in case we missed our flight

Rated 4 out of 5 stars
Invited

Taxi on time however we had received notification from holiday taxis that we had to meet up the road at a different hotel. This was not a problem,however the driver had obviously not been told the... See more

Rated 5 out of 5 stars

The driver was on time and very helpful and polite and got us to the airport on time. Only downside was that we had to stop at two garages for fuel and first one wasn’t working so had to go to anot... See more

Rated 2 out of 5 stars

The transfer from Krakow airport to my hotel simply failed to show . I waited over an hour and tried to call with no answer (even the emergency number). Lots of people were in the same situation . I p... See more

Rated 5 out of 5 stars

Driver waiting on arrival. Decent transfer time to apartment. Return journey- driver on time at pick up and efficient transfer to airport. Thanks.

Rated 5 out of 5 stars

Left Dalaman airport and found the kiosk. The driver and assistant were there waiting for us so we were taken to taxi straight away. Very flash van with lights and video which was very odd as we felt... See more

Rated 5 out of 5 stars

The collection from the Airport on the 17th could not be faulted. The driver was very friendly and efficient and drove in a non aggressive manner. The collection from the Hotel on the 24th was a slig... See more

Rated 5 out of 5 stars

On arrival at the airport, the taxi was waiting for us. Very helpful and friendly. When we were returning to the UK the taxi arrived 10 minutes before pick up time, never did you feel that there wou... See more

Rated 3 out of 5 stars

Arrived at Malaga airport on time(1600hrs)no taxi waiting. He arrived at 1700 hours with no apologies given and said he was going to the loo and would be 2 minutes. Came back 30 minutes later and once... See more

Rated 5 out of 5 stars

Yasin Deper our driver was excellent due to our flight being 2 hrs late he waited for us to arrive and we were taken to our hotel. By Yasin who is a polite professional man thank you Yasin for taki... See more

Rated 3 out of 5 stars

We've used Holiday Taxis many times and they have always been excellent wherever we've been. This time the transfer from the airport to the resort went as smoothly as expected. However, the transfer b... See more

Rated 5 out of 5 stars

Lovely welcome after long journey, knowledgeable friendly driver who gave us lots of really useful information for our stay. Would highly recommend them for taking the stress out of beginning your hol... See more

Rated 5 out of 5 stars

We have been using Holiday Taxis for years now and cannot fault them. The cars are always spotless and the drivers are very friendly and courteous.

Rated 5 out of 5 stars

Great experience Wonderful cars, very nice drivers, always on time. Superb comunication. Even an extra wish was fullfilled.4 Bookings, every single one a great positive experience.

Rated 5 out of 5 stars

Easy to book, easy to book child and baby seats . Pick up office was easy to find and driver was also there for us . Driver helpful and good journey to hotel . Better than coach transfer. Return jour... See more

Rated 5 out of 5 stars

Excellent service after taking so long in immigration we thought we'd missed our transfer but we saw a lady holding our name up which was such a relief, and the return journey was very punctual,,thank... See more

Rated 5 out of 5 stars
Invited

Superb. I was the only English tourist in Tossa according to one of the local bar owners last week, 4th to the 11th of October. My flight to Girona had a maximum of 30 passengers on board yet Holiday... See more

Rated 5 out of 5 stars
Invited

Used holiday taxis for airport pick up to hotel and from hotel to airport and both times was excellent service. Driver was waiting for us to take us to the hotel once we landed, we found him within 2... See more

Rated 5 out of 5 stars
Invited

Me and my partner went to Marbella in February. We booked a shuttle bus and paid the price of a shuttle bus however on the way from the airport and back to the airport at the end of our holiday we rec... See more

Company replied

Rated 2 out of 5 stars
Invited

arriving at Budapest it was chaotic - we were expecting someone with just our name on a board - this was not the case - we had to search through the crowds to find someone who had a list of a dozen p... See more

Rated 5 out of 5 stars
Invited

Great service as normal. Holiday Taxis have never let me down over perhaps 8 or 10 transfers during the past 3 years (approx.). Always easy to make contact in the arrivals hall. Always easy to find th... See more

Rated 3 out of 5 stars
Invited

We have used holiday taxi throughout Europe, unfortunately this time to Budapest was disappointing. On arrival we could find nobody there eventually we spoke to a girl who advised us along with 35 ot... See more

Company replied

Rated 5 out of 5 stars
Invited

I booked this company via google search. As I was organising a trip for 12 to Ibiza, I wanted everything to go straight forward. I had booked this company just a few weeks before departure and o... See more

Rated 3 out of 5 stars
Invited

Having used Holiday Taxis (Best 4u Transfers) in previous years, this year the standards have fallen - something seems to have happened. I suspect they are sub-contracting some drivers, and I had to... See more

Rated 5 out of 5 stars
Invited

Both outward and return journeys the buses were clean and punctual with pleasant, friendly drivers who pointed out things of interest. A welcome start to our holiday. On the return journey from Cala... See more

Rated 5 out of 5 stars

Fantastic straightforward trip from and too Budapest airport. Easily picked up our party of 15 guys on a stag do with a cargo of booze and the driver was sound with it! The return trip forced us t... See more

Company replied

Rated 5 out of 5 stars

A little hectic at paphos airport taxi desk but they soon found our driver and we were soon on our way to Limassol and at our hotel in 45 mins. On our return the driver was 10 mins early, 45 mins late... See more

Rated 2 out of 5 stars

Booked a private transfer and put in a mini bus from air port to budapest .The return cab did not turn up phone the company on the 2 numbers given one did not connect the second one was a recorded... See more

Company replied

Rated 2 out of 5 stars

The actual airport transfer was faultless thanks to the Fuertaventura transport company. However the HT app completely failed giving no details at all. My emails to HT were eventually answered on the... See more

Rated 5 out of 5 stars

The driver was waiting for us at Girona airport when we arrived and collected us promptly when it was time to leave the hotel. Clean taxi and courteous service. ...The only negative - Holiday Taxis... See more

Rated 5 out of 5 stars

Booking was very easy to do! Excellent service at Paphos airport right from checking in at the office to the awaiting coach! The driver was extremely friendly and helpful which is always nice when f... See more

Company replied

Rated 5 out of 5 stars

This was so easy to book online we wondered if it would work especially after our flight was delayed 2 hours but when we arrived at the taxi office after landing our taxi was waiting. It was a clean m... See more

Company replied

Rated 5 out of 5 stars
Invited

We were met at Cancun Airport and directed to our taxi with the minimum of fuss. The taxi driver was very friendly and professional. The return journey was equally simple, with the drop-off being... See more

Rated 5 out of 5 stars
Invited

Only discovered Holiday Taxis last year & i'm delighted that I did. Even though our flight was delayed the driver was there on arrival at Larnaca to whisk us to our destination with no further delay... See more

Rated 5 out of 5 stars

Driver waiting to meet me at the airport even though my flight landed late. Car as usual very modern and clean (nice Mercedes). Car arrived at agreed time at my hotel for return journey to airport. I... See more

Rated 5 out of 5 stars
Invited

Excellent service as always very reliable easy to book. Staff and drivers always pleasant and easy to change or amend booking if needed. I now book these for my son as i know he will get where he ne... See more

Rated 5 out of 5 stars
Invited

This is probably about the 5th time we have used Holiday taxis, because they have always been very reliable. On this trip our flight was due to land at Alicante at approx 2130hrs, the flight was del... See more

Company replied

Rated 5 out of 5 stars
Invited

Never had bad service from Holiday Taxi and have been using them for some years now in a variety of countries, very efficient. Arrived in Madeira today after a long flight delay and Covid testing on... See more

Rated 5 out of 5 stars
Invited

excellent company. The organisation and quality of vehicles were outstanding. Would use again without question. My wife and I booked for a pickup up in Fuertaventura. Finding the represent... See more

Rated 5 out of 5 stars
Invited

I was in a party of 4, so we booked a taxi, Our plane was delayed 2 hours, which was concerning, however when we arrived, my name was displayed by a chap at airport exit, a really pleasant chap who... See more

Rated 5 out of 5 stars

Our drivers were very polite and helpful on both inward & outward journeys. Bang on time for the return journey too. I used to hire cars every time I went on holiday but I'll definitely use holidaytax... See more

Rated 3 out of 5 stars

The lady who greeted us at the airport was really friendly and efficient and we had a fast transfer from Thessaloniki airport to Afitos. However the driver took us to the wrong hotel - Hotel Afites w... See more

Company replied

Rated 2 out of 5 stars

We booked a private transfer from Airport to Hotel for Reus Airport. On arrival in the arrivals hall there was no driver waiting for us. We waited 45 minutes but no show so phoned the supplier as dire... See more

Rated 5 out of 5 stars

Service réservé pour le transfert de l'aéroport de Rhodes (Grèce) vers mon hôtel. Service irréprochable (horaire, prestation). Arrivé à mon hôtel, celui-ci était... fermé pour travaux (merci mon op... See more

Rated 5 out of 5 stars

The transfer was very reliable, safe, and pleasant. Everything was uncomplicated and absolutely inexpensive. We used the shuttle service on Corfu, which you should book a few days in advance.

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Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Transportation Service

About HolidayTaxis

Written by the company

HolidayTaxis aims to provide a variety of different reliable airport transfers for your holiday, so you spend more time on holiday and less time at the airport #makingtraveleasy. Some of the airport transfers available are a private taxi, group minibus, shuttle, coach, and limousine to over 21,000 destinations and resorts in over 150 countries around the world.

All vehicles have aircon and heating making your journey nice and comfortable on the way to your destination. Each car and minibus has an ISOFIX perfect for families, add on car seats when booking your transfers too for additional costs. Without extended wait times our driver's wait fort 75 minuets from when you land.

Our customer service is open 7 days a week and we aim to provide you with the best service possible. All negative reviews are looked into to make sure our customers have the best experience when booking with HolidayTaxis. The winner at the 2018 TravelMole Awards, and was nominated for the Globe Travel Awards 2019.

We aim to provide the best deals available in our 21,000 destinations. Have a complicated booking that needs a bit more information. Get in touch with our Tailor Made team to book your transfers.


Contact info

3.9

Great

TrustScore 4 out of 5

55K reviews

5-star
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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

No taxi pick up from airport.

Taxis booked from and to the airport. Flight delayed by 15 minutes, waited 25 minutes in airport, no show.
We had rescheduled pick up from the original time, as my grandson lost his inhaler at security, so missed our flight going back for it. We organised new pick up time, this was all confirmed.
Having left our home at 3am and arriving at our destination for 12.15 am the next morning, to find the taxi was a no show, when travelling with a child is shocking.
I did send an email on our return, they did reply stating they would look into this, it has now been 10 days since my original email and nothing is sorted! I would never use this company again.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Would not trust again

Driver was not waiting in the arrivals hall as agreed. When I contacted the agent they insisted he was there. Then I got a message from the driver saying he'd been trying to contact me but had the wrong number and blamed my agent. (He had transcribed incorrectly, it was one digit out). The message he'd sent told me to go to a gate on a different level in the airport where a customer rep would direct me to the bus.
A car finally arrived but the driver told us he was an Uber driver and had only just got he call to pick us up
I complained about this but holiday taxis said the driver had been in the arrivals hall and left after the allotted time. In spite of the evidence from a stream of WhatsApp messages proving that this was simply not true. Insult to injury and very poor service. Wouldn't trust them again. I've used various cab companies over the years for airport pickups with no problem.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Good transfer no waiting around

Left Dalaman airport and found the kiosk. The driver and assistant were there waiting for us so we were taken to taxi straight away. Very flash van with lights and video which was very odd as we felt like we were on a train! Nice driver but he did drive quite fast pon the mountain roads but did get us there safely.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Coach company failed to pick me up

Coach company failed to pick me up . I waited at designated hotel pick up point, at the scheduled pick up time A coach arrived just ahead of me ( literally a few metres) half hour late. As I walked towards the coach to find out if it was mine ( holiday taxis use 3rd company transport with no confirmation of what the company is called who is picking us up.) it drove off . He literally stopped for a few seconds. Before this , I made subsequent calls to the transfer company to find out where the coach was . They advised to call back in 10 mins after initial call, after that they would not answer phone . After 45 mins I made the decision to get a taxi to the airport. I escalated a complaint when I returned home . After a month since I emailed a complaint, received a response saying I was not to be seen by the driver and they would not reimburse my taxi fee , offered me £2 compensation due to the driver being late!
Terrible company. Definitely avoid!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

The driver was on time and very help and polite.

The driver was on time and very helpful and polite and got us to the airport on time.
Only downside was that we had to stop at two garages for fuel and first one wasn’t working so had to go to another garage but other than that yes would always use Holiday Taxis for transfers. This is the second time I’ve used Holiday Taxis and not been disappointed with the vehicles we have had all nice with aircon.
I would highly recommend this company to use as I will be using them again next year.
Thank You for a great service.

27 September 2025
Unprompted review
Rated 2 out of 5 stars

No show for my airport to hotel transfer

The transfer from Krakow airport to my hotel simply failed to show . I waited over an hour and tried to call with no answer (even the emergency number). Lots of people were in the same situation . I paid for a taxi and tried to get an answer from holiday taxis and the local supplier the following day with no joy and no record of a problem . Luckily the taxi turned up for the return journey but it felt like a gamble. I have since been reimbursed for my taxi cost but this was a lot less than the 50% of the money I had paid for my original booking . So somebody has my money for doing nothing .

12 September 2025
Unprompted review
Rated 1 out of 5 stars

I was picked up at Enfidha airport for…

I was picked up at Enfidha airport for a smooth journey to Sousse palace Hotel !, On my return to the airport at the end of my holiday I was dropped off in the departure car park several hundred yards from the airport and not the main entrance .i have difficulty dragging my case all that distance! On the plane I was talking to a couple who had private transport-with another company-and they where driven to the main entrance in a 4x4 this is the second time this situation has happened I’m planning to return to Tunisia in a few moths time can you assure me I will be dropped off at the main Entrance at Enfidha Airport on my return home I’m 78 years old and I never complain but I need reassurance that my booking with you is correct -Thank You

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company at ALL costs

Avoid this company at ALL costs , this company were booked as my transport from the airport in VIenna to my hotel , rude driver made me wait over an hour and after 2 hours I got to my hotel tired and exhausted after along journey , tried contacting company but they said nothing to with us contact the travel agent you booked
Even worse coming home the driver did not turn up I tried the company again and was told we cant do anything pay for a taxi I explained I did not have enough money for the taxi but he said that's your problem , eventually after 35 minutes he turned up rude aggressive and no apology he just said my manager my manager tell him .
AVOID this company they are not suitable for contract I will NEVER recommend them do yourself a favour get some one else more reliable .
#Have emailed them my complaint and their reply contact the travel agent you booked with .0 stars .

11 September 2025
Unprompted review
Rated 1 out of 5 stars

When we arrived at the airport we had…

When we arrived at the airport we had to wait 1 hour before we were informed the coach was ready. We then went to the driver and he could not inform us how long the journey was or how long it would take or where we figured in the schedule of deliveries. He played the language barrier card. The driver was arrogant and rude.
As we were unable to gather this what should have been simple detail we chose to get another form of transport and paid a private transfer as significant cost.
The return journey was fine.
We would like a refund for the journey from Palma to our resort.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable and not to be trusted

Our flight arrived at Nice 20 minutes late and consequently we were delayed getting to the rendevouz point to meet the taxi. The driver should have waited for 60 minutes from the actual flight arrival time but we were informed he had left to make another pick-up. As a result we had to make our own arrangements at our own expense. We challenged our tour company, Iglu Cruises, about the failure and it took the matter up on our behalf. The response purports to prove we were responsible by not showing up in time, which we dispute. In support of their case a photo of the flight arrivals taken by the taxi driver was forwarded to us. Problem being our flight isn't even showing on the list!! It seems Holiday Taxis want to give the impression of being a professional outfit when actually they are not. Indeed 3 days later the same company was booked to take us from our hotel in Nice to Monaco cruise terminal. When the car didn't turn up we were thinking 'oh no not again' and had to contact them several times before it eventually arrived an hour late. It's the first time I have been with them, and it will be the last.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

Driving while using a phone in one hand & singing away !!!!

NEVER AGAIN do not use if you value your life ? !! Our experience with this company was truly shocking !! From our hotel to Ibiza airport a mini bus for my friend & myself a lady driver which I have recorded evidence by the way , driving using her phone in one hand & singing away . Absolutely appalling behaviour !!!! We were so relieved when we reached the airport !

2 August 2025
Unprompted review

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