Suntransfers.com Reviews 40,322

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its excellent quality from beginning to end. People appreciate the punctuality and friendliness of the drivers, as well as the cleanliness and comfort of the vehicles. Many reviewers emphasize the ease of booking and the clear communication provided by the company, including confirmations and reminders. Consumers also value the reliability of the service, noting that drivers are always on time for both pick-ups and drop-offs. Consumers also appreciate the competitive prices offered. However, opinions on the booking process, location, and contact methods are mixed, with some reviewers expressing uncertainty. Despite these mixed opinions, the overall sentiment remains positive, with many customers expressing their intention to use the company again for future travel needs.

Based on these reviews

Rated 4 out of 5 stars
Invited

Both travels were good in general. Good busses with working AC and working seatbelts. Only annoying thing was that both ways we stopped at a tourist trap where the drivers get either paid or get free... See more

Rated 4 out of 5 stars
Invited

I have used suntransfers on several occasions for my holiday transfers and have always been happy with the price quoted and reliability of service. On this occasion I had two taxis turn up instead of... See more

Rated 4 out of 5 stars
Invited

No major problems.The only slight issue was the hotel i was dropped at,i put the same address in for pick up but had a phone call saying the bus was waiting at bus stop opposite supermarket.Where i wa... See more

Rated 4 out of 5 stars
Invited

Great service and communication via WhatsApp. Both outward and return drivers helpful and friendly. Only one gripe. The driver that picked us up from the airport felt the need to complain he'd been wa... See more

Rated 5 out of 5 stars
Invited

OUTSTANDING SERVICE Booked a private car transfer from Izmir airport to Kusadasi, Turkey (it's an 85km trip one way) Was very pleasantly surprised, was met and greeted at arrivals and leaded t... See more

Rated 3 out of 5 stars
Invited

We has used Suntransfers before in Italy so we used them again in Morocco. The return trip to the airport in Marrakech was fine so no complaint there. However when we arrived at the airport to begin o... See more

Company replied

Rated 5 out of 5 stars
Invited

Driver waiting for us at airport and turned up exactly on time for the return journey to the airport. Transport very spacious and clean and children’s car seats provided as requested. Drivers very... See more

Rated 3 out of 5 stars
Invited

Not easily identifiable who you are on arrival. There was no sign for SUN TRANFERS but there was other signs. After wandering around for ages we eventually found who we needed. We were then left wait... See more

Company replied

Rated 5 out of 5 stars
Invited

We a multiple user of sun transfers . There performance consistently first class , always friendly. The experience is a total package well tried and tested providing on time. Quality cars well maint... See more

Rated 5 out of 5 stars
Invited

Our outbound flight was a little late arriving. Our driver was nowhere to be seen at the agreed meeting place , nor for several minutes. Using the phone link on the details, the call was answered imme... See more

Rated 5 out of 5 stars
Invited

Turmed up on time and curtious in making room for my bike in the luggage hold and secure in transit. Only query is why yhe standard bus service offered from alicante airport doesnt allow bikes as lug... See more

Rated 5 out of 5 stars
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We booked a transfer from Dalaman Airport to Icmeler. We missed the transfer due to problems with our luggage. The company representative sent us on a private transfer, though we had to wait half an h... See more

Rated 5 out of 5 stars
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Cant fault the service, it was truly excellent from start to finish. The desk was easy to find at Mahon airport, the drivers were polite, helpful and smartly dressed, and the cars were both beautiful... See more

Rated 5 out of 5 stars
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Used Suntransfers to get me from Barcelona airport to Calella for Ironman Barcelona. Wanted stress free transfers with suitcases and bike box without having to get trains or share a shuttle. Whil... See more

Rated 5 out of 5 stars
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We have been using Suntransfers for many years now and they are absolutely fantastic, we would never use any other transfer from airport or port to hotel etc. My whole family use them and have recomm... See more

Rated 5 out of 5 stars
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Apart from a short wait for our taxi to arrive, I couldn't fault this service. The vehicle itself was of a high spec with a TV and the option of choosing which type of music you'd like to listen to on... See more

Rated 5 out of 5 stars
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I just returned from an amazing trip to Turkey with seven friends! We were picked up and taken to our destination just as promised, and we received all the details ahead of time, so we knew exactly wh... See more

Rated 5 out of 5 stars
Invited

Have used Suntransfers many time now and will continue to do so . Always use for both airport pick up and drop off. Excellent prices , always on time . The young gentleman on pick up this time was so... See more

Rated 5 out of 5 stars
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I have used sun transfers a few times and everything has worked well. The last time I couldn't find the private transfer driver outside the airport which is always a worry especially late on a Saturda... See more

Rated 5 out of 5 stars
Invited

Patrick McMahon was outstanding! He greeted us at the airport with a warm welcome, assisted with luggage and we shared a great conversation on the way. He introduced us to Hurling and suggested we wa... See more

Rated 5 out of 5 stars

Use this company a lot when going on holiday. Extremely efficient. Picked up swiftly on arrival and taken to our hotel. Driver was really friendly and explained about Croatia which was really interes... See more

Rated 5 out of 5 stars
Invited

Booking covered a return trip from Malaga to a private appartment not a listed hotel so process was slightly more complex and was revised twice until the location was clearly identified. Pr... See more

Rated 5 out of 5 stars
Invited

Everything went smoothly. Driver there when landed. On the return, he was on time as well. Resort directed him to park off to the side when we were there waiting. Despite that he was very pleasant eve... See more

Rated 4 out of 5 stars
Invited

When we arrived in Lanzarote we were held up going through security, therefore delayed getting to the transport desk, the lady gave me a map with no 52 on it, l said bus no 52 she said yes, at the sa... See more

Rated 5 out of 5 stars
Invited

Both of our pick ups ran smoothly on time with good pleasant drivers. We have used Sun Transfers a few times in Paphos at competitive prices. However at other destinations we use regular Tenerife &... See more

Rated 5 out of 5 stars
Invited

Brilliant service from start to finish, I’ve used Suntransfers for two years running and will for many more trips. Great communication very reliable and value for money. Drivers are always on time, de... See more

Rated 5 out of 5 stars
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Adrian was very polite and helpful. Vehicle was clean and as specified. Seamless transfer from airport to hotel and then waited for us whilst we dropped our bags before heading to town. Perfect

Rated 5 out of 5 stars
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Pick up point airport was easy to find. Driver was waiting with clear name shield. Nice driver and very representative. Nearest drop off point possible to hotel. Pickup from hotel again very punctual!... See more

Rated 5 out of 5 stars
Invited

This was my first time using Suntransfers on holiday and I must say what a excellent experience we had from airport to hotel and from hotel back to airport. Both drivers on time and text me to say wai... See more

Rated 4 out of 5 stars
Invited

Booking online was simple. Communication excellent. Our first transfer was smooth - driver texted us the day before and on the day so we found him easily and the transfer was good. Transfer home our... See more

Rated 5 out of 5 stars
Invited

Sun Transfers & its’ wonderful employees go above and beyond their required duties. Both of the women that helped me were absolutely fabulous. They were extremely gracious, courteous and helpful. I w... See more

Rated 5 out of 5 stars
Invited

Always on time with great communication as soon as flight has landed. Never had an issue with pick up either. Drivers are polite and vehicles clean and very comfortable.

Rated 5 out of 5 stars
Invited

Used the service in Nice and needed to collect keys on the way to an Airbnb we were renting. The process was easy and on arrival we had a text confirming our taxi as well as written instructions. The... See more

Rated 5 out of 5 stars
Invited

Easy to book and pay. Good communication on pick ups. We were staying in an apartment so had to choose a nearby hotel for our drop off - a little difficult to find one for booking at home when you don... See more

Rated 5 out of 5 stars
Invited

Great trip both on arrival and at departure. The buses were clean and the drivers very helpfull. The drop-off/pick-up point were based os hotel drop-down list... This list needs to be extended as we... See more

Rated 5 out of 5 stars

The process was smooth. A car was waiting on arrival and a car was at our return pick up exactly on time. The drivers were both pleasant and amiable. The car luxurious and air conditioned. All togethe... See more

Rated 5 out of 5 stars
Invited

My driver was waiting in Arrivals displaying my name on a card, my wife and I were showing to our impressive vehicle and luggage took off us and put into boot and we were on our way to our Hotel in ji... See more

Rated 4 out of 5 stars
Invited

On booking, instruction for meeting upon arrival given.This has been changed upon arrival, in majorca 2024 may;and amsterdam,30th September 2025. resulting in difficulty finding waiting taxi.custom... See more

Rated 5 out of 5 stars
Invited

Excellent communication before date of travel and on the day of travel. On the day of our return trip the main motorway to the airport was closed due to a major crash. Our driver went above and bey... See more

Rated 5 out of 5 stars
Invited

Really good transfer from airport to hotel, the return was a little different as the bus overheated going up hill. After a little while and a water top up we were on our way again. Definitely recommen... See more

Rated 5 out of 5 stars
Invited

On arrival driver was at the meeting point designated no delays and straight to our hotel. Driver cout helpful with luggage. Our return trip Driver bang on time again helpful with luggage and courteo... See more

Rated 5 out of 5 stars
Invited

Excellent service. My transfer was in a minibus. Only dropped off one other couple so transfer was quick. Driver was helpful loading cases etc. I received a text 24 hours before pick up to go back... See more

Rated 3 out of 5 stars
Invited

When we arrived at our destination airport we were expecting to get on a shuttle bus. We actually had to wait 90 mins and was put on a coach with longer transfer time not happy 😡

Company replied

Rated 5 out of 5 stars
Invited

Booked a transfer from Lanzarote airport to our resort in Puerto del Carmen. Very easy to find our driver and vehicle. Smooth process. Return trip equally as smooth. Will have no problem using them ag... See more

Rated 5 out of 5 stars
Invited

Booking is easy, the company sends a reminder message the day before the transfer. The drivers turn up on time in a comfortable, clean vehicle and have never let us down.

Rated 4 out of 5 stars
Invited

Driver was on time and professional. However, I had hoped for a private car not a mini van as I have mobility issues and find accessing a van very difficult. I sent a text to request a car but this st... See more

Rated 5 out of 5 stars
Invited

Very good pick up from Alicante airport and a lovely helpful driver. Great pickup from our apartment to Alicante but unfortunately the driver couldn’t speak a word of English so it was hard.

Rated 4 out of 5 stars
Invited

Picked up on time returning to airport. But trip from airport to hotel was frustrating taking to long, going to single drop obscure stops

Rated 5 out of 5 stars
Invited

Easy online booking with an immediate response. Received an email and text messages to confirm booking and informed of pick up time 24 hours in advance. Highly recommended.

Rated 5 out of 5 stars
Invited

Would highly recommend if you want to do a private transfer. Drivers very polite and helpful. Will definitely be using this service again

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Company details

  1. Taxi Service

Written by the company

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Best Price Guarantee

We make sure we offer you the best prices and will beat any comparable offer

Our best price guarantee is subject to the terms and conditions set out on our Best Price Guarantee claim form.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

40K reviews

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Replied to 94% of negative reviews

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Rated 5 out of 5 stars
Invited

Excellent return transfers from LPA…

Excellent return transfers from LPA airport to Riu Vistamar Puerto Rico, Gran Canaria. A slight delay going out, but it was not a problem. 1st class vehicles both ways. The drivers were safe & polite. The price was very competitive. I would definitely use them again.

3 October 2025
Rated 1 out of 5 stars
Invited

Driver not having a clue about where he…

Driver not having a clue about where he was going on the way from airport. We were staying at Salmakis hotel (probably the largest hotel in Gumbet). It seemed to take us all night.
Abandoned at hotel on return journey; Got an email two days before my pickup from hotel stating that we would be picked up at 8am. This was for a flight to Manchester at 11.50 pm. Spoke to the Suntransfers rep at the hotel who assured me that it was a mistake and that we would be picked up at 8 PM. He didn't even make a call to make sure that it was a typing error. We were waiting for our pickup at about 7 in the evening when by chance we met a Jet2 rep who made some phonecalls on our behalf. You can imagine my horror when she told me that the transfer had come for us at 8AM. Full marks goes to this lady for making more phonecalls and getting us on another transfer at about 7.30 PM. Goodness knows what we would have done without her. I WILL NEVER USE THIS COMPANY AGAIN !!

14 October 2025
Rated 2 out of 5 stars
Invited

Late pick ups, dangerous driving.

Our arrival pick up didn't know show. We stood for 40mins then woman told us our ride wasn't showing up so she put us with a different driver. The driver was driving dangerous, fast, multiple last minute on the breaks to stop an accident because they were driving right up the back side of people.

Return trip, late again. We were told it was traffic yet our pick up was 7am and there was no cars on the road. He had to wait for a mini bus to drop off a child's car seat. Again, dangerous driving. I've used Suntransfers in the past for Portugal and had no issues, but this Salou trip was awful for transfers.

27 September 2025
Rated 1 out of 5 stars
Invited

The transfero from hotel to airport The airport…

The transfero from hotel to The airport kas terrible.the rude and unprofessional be havior of The driver kas chocking.Net only that,The bus was also technically įn disrepaire.The whole way it creaked and rattled,it looked like it was about to break down.The air conditioner didnt work,people were chort of air,the windows were fogging up,and The driver was cleaning The windows bu hand The entire taip.It was terrible

14 October 2025
Rated 5 out of 5 stars
Invited

Clear communication throughout

Clear communication throughout. Easy to find the bus at the airport and at the hotel for return. Given a private transfer from Izmir airport as we were the only two going to our hotel which was great.

5 October 2025
Rated 5 out of 5 stars
Invited

Safe and efficient

Drivers friendly, on time and drove carefully (no texting or browsing social media while driving). Thank you!

14 October 2025
Rated 4 out of 5 stars
Invited

Delayed flight - missed transfer

Our flight was delayed for a day so we missed the transfer to our holiday.
We did advise the company and hoped we would get a transfer the next day. There were no cars available so we just got a taxi.
The return vehicle was supposed to be a car and we got an old mini bus. (Driver was friendly)
Not sure if we will use again.

14 October 2025
Rated 1 out of 5 stars
Invited

Feal Ripped off.

Would have given 0 if possible. Arrived at airport was guided to bus bay as per instructions.
39 people already waiting (Rep counted) & disapeared, some had been there over 30mins, no que just chaos. 20 mins later the rep came out and starting putting larger families in taxi mini buses, then disapeared. By now about 60 people waiting. Bare in mind people where constantly leaving to get taxis and more people arriving. The rep then reapeared 15 mins later & told us bus would 50mins. At this point we went and got a Taxi along with 4 other couples. I would estimate 50% of people left the chaos to get taxis.
Paid for a service not received and cost us another 35Euros to get to destination.
Not a good start to our holiday.

27 September 2025
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Reply from Suntransfers.com

Dear Gavin,

Thank you for taking the time to provide feedback on your recent experience with our transfer services.

We are disappointed to hear that your transfer did not run as smoothly as expected and would like to sincerely apologise for any inconvenience caused.

As stated on our website, the estimated time of arrival for your shuttle bus and our representative can be up to 30 minutes for the express shuttle and up to 1 hour for the standard shuttle after meeting the airport representative. In some cases, additional time may be required for our representative to coordinate passengers, especially when managing varying arrival times for different flights.

We understand how frustrating delays can be, and we greatly appreciate your patience. Please rest assured that the concerns you have raised have been thoroughly addressed with the relevant teams to help prevent similar issues from occurring in the future.

Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a smoother experience in the future.

Kind regards,

Nicolle
Customer Experience Specialist

Rated 3 out of 5 stars
Invited

Driver not at designated pick up

Everything went really smoothly with 1 major exception. The driver was not at the designated pick up spot at the airport. Instead he had sent a WhatsApp asking us to go to the car park to meet him. As I had not turned my mobile data on, I didn't get the message and spent time anxiously looking for him before he eventually came to the pick up point. He seemed very annoyed and was really quite abrupt. Not the best start to our holiday.

17 September 2025
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Reply from Suntransfers.com

Dear Henry,

Thank you for reaching out to us.

We are very sorry to read your words since this is not the level of experience that we wish to deliver.

Please accept our apologies for the inconvenience caused, and trust that we will investigate this further to avoid it from happening again.

Thank you again for your feedback and hope we have the chance to deliver a more pleasant transfer next time if you choose to travel with us again.

Best Wishes,

Nicolle
Customer Experience Specialist

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