Interactive Brokers Reviews 4,986

TrustScore 3.5 out of 5

3.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the platform's wide range of markets, transparent fees, and competitive rates, particularly for forex and cash interest. The availability of numerous tools for portfolio management is also well-regarded. Many consumers find the platform interesting and convenient, with intuitive options trading and useful features on the mobile app. Some users highlight the educational resources available, considering them vast and beneficial for traders of all levels. However, some consumers report difficulties with the platform's user experience, describing the interface as complex and not user-friendly, especially for beginners. Some reviewers express frustration with the website's design, reporting issues with account verification and updating information. Others mention problems with technical support, citing unhelpful responses and delays. A few users have also reported issues with the stability and real-time data updates on the trading platforms.

Based on these reviews

Rated 4 out of 5 stars
Invited

Good: Execution is good, easy and reliable, orders can be routed by choice, order fees are not high. Tax documents are not correct for every country, so expect to do it for yourself. Some chart... See more

Rated 4 out of 5 stars
Invited

Overall best Bank and broker package What's great: - Comprehensive markets coverage - Feature packed mobile app - Good interest rate on idle cash - Very high FDIC insurance limit What could b... See more

Rated 4 out of 5 stars
Invited

Professional broker with which you can pretty much trade anything you can think of. Good margin interest rate. Great for overall portfolio management and risk analysis. Slightly weaker on complex... See more

Rated 4 out of 5 stars
Invited

Low cost, very good quality trades, and easy to use. Nearly perfect. Why not 5 stars? 2 reasons: I was - before Brexit - with IB UK and there was no withholding taxes on interests; IB sent me to Irela... See more

Rated 3 out of 5 stars
Invited

Generally a good service, with reasonable fees, easily-customizable charts and response time to tickets was quick - until the AI bots arrived. :-( My only real issue is trade alerts are sent as email... See more

Rated 2 out of 5 stars

Everything was goind well with my trading on this broker's platform until when I got this tsrange behavior from the support crew.I asked some questionsThey responded to one,and then they left me waiti... See more

Rated 5 out of 5 stars
Invited

Overall, this brokerage company is among the best there is. Fair, open, transparent, and helpful when you need them. I have been using their services for over 3 years now, and the reports they pro... See more

Rated 2 out of 5 stars

the only good thing is the tight spreads. Otherwise it's a terrible broker. It mades your life impossible due to endless rules, specially if you don't have a huge account. oh and btw, their pc app... See more

Rated 2 out of 5 stars

For example, I needed to spend a good chunk of time to find the information about: 1) Swap fees, whether they charge something for keeping overnight positions 2) Cost per one buying share 3) Taxa... See more

Rated 3 out of 5 stars
Invited

I'm struggling since a month to verify my account as your website is not user friendly and is not straight forward. I am unable to update my address but won't indicate what exactly I need to do or did... See more

Rated 3 out of 5 stars

The broker is for professional trading, and for beginners like me it would be very difficult. The platform itself has tons of different buttons, and the tutorials that they have are not clear at all... See more

Rated 5 out of 5 stars
Invited

John from Chicago was great! I had called the help line previously about technical difficulties and was completely shut down by an unhelpful ass. I was beginning to think IBKR was a scam since i could... See more

Rated 5 out of 5 stars
Invited

Excellent Trading Platform for Active Traders I really like the mobile platform — it’s clean, fast, and easy to use. The cash interest rate is one of the best out there, and for option sellers like m... See more

Rated 5 out of 5 stars
Invited

Have been using IBKR since 2019 and they are very responsive with support, such a wide range of markets i can buy and their fees (buy/sell and especially forex rates) are super competitive. Their cas... See more

Rated 3 out of 5 stars

Access to markets is very good - but incredible complex and difficult to use. Myriads of menus and columns with settings that that not even generic AI can explain what they mean. IBKR i... See more

Rated 3 out of 5 stars
Invited

Worst and most difficult interface ever. All my clients complaint about dealing with IBKR. Customer Service is 9/10. They are Wonderful. But that hides the fact that IBKR interface takes a nerd... See more

Rated 5 out of 5 stars
Invited

Simply the best brokers for dealing on markets worldwide. Exceptionally fair pricing in terms of commission and FX (where most brokers will sting with a vengeance). The IB platform is aimed at profess... See more

Rated 4 out of 5 stars
Invited

Once you get to explore the app - it becomes easy to trade in various stocks / bonds etc. Initial might look a bit complicated - its a matter to get used to the platform. The transaction cost is very... See more

Rated 5 out of 5 stars
Invited

For me, Interactive Brokers has clearly been the best broker. The platform does take a little time to learn, but once you get used to it, it’s powerful, reliable, and has all the tools I need. Fees ar... See more

Rated 4 out of 5 stars
Invited

IBKR has the best fee structure in the market. I've seen the huge improvement in its software UI, Lots of modern functions that are available for retailed investors. The referral fee can be made mo... See more

Rated 3 out of 5 stars
Invited

On TWS Mosiac Desktop, the connection always get disconnected. It is troublesome to find a specific watchlist if there are a lot of watchlist. After enabling showing data outside trading hour in “... See more

Rated 5 out of 5 stars
Invited

Everything is great! This changed my life! The fees are very good, accessibility to market even pre and post market! App capabilities are insane for all levels, i i have gotten a lot of people with Ib... See more

Rated 5 out of 5 stars
Invited

have been using IB for the last 5 years. The best broker for me. Very responsible and reliable. Never had any issues with selling when black swant events happened. E.g. Robinhood and a few others wer... See more

Rated 4 out of 5 stars
Invited

Great platform - pretty stable, flexible and trustworthy. Keep doing what you're doing - it's right! Why 4 not 5 stars? The UI is sometimes very slow. The columns settings are often lost and reset to... See more

Rated 3 out of 5 stars
Invited

I like that IB works worldwide. I dislike IB, because it is impossible to login into my account now (IB requires installing their mobile app to login, but my phone does not support it). Their site ha... See more

Rated 5 out of 5 stars
Invited

When I applied for an IKBR account in 2020, there were some issues with the international transfer of assets from a German bank to IBKR UK. Since then, I never had any problem. All my questions wer... See more

Rated 2 out of 5 stars

Horrible interface. Information is hidden under numerous layers of unintuitive menus. The platform will let you struggle your way through ten steps, each hidden in a completely different section,... See more

Company replied

Rated 3 out of 5 stars
Invited

The CSR was extremely helpful. However, the problems I am experiencing continue. I have been trying to submit my W8 BEN form as I am not a US citizen and subject to a Double Taxation treaty which obta... See more

Rated 2 out of 5 stars

Still trying to fund my account....talk about frustrating!!! Not sure I want to continue with such a poorly operating system.

Rated 5 out of 5 stars
Invited

IBKR provides low fees, fast and dependable execution, and is a trustworthy platform. Its advanced trading features and broad market access made it a strong choice for managing my investments efficien... See more

Rated 5 out of 5 stars

I thought that your wallet should be fat enough to sign up with this top broker. At minimum, I shouldn't be able to hold this wallet in my hand :)) XD But they made stocks trading available for ever... See more

Rated 5 out of 5 stars
Invited

With IB, I’m able to explore investment opportunities in various markets with very affordable costs. When I plan to invest in real estate overseas, I use IB to convert money and when the plan is on ho... See more

Rated 5 out of 5 stars
Invited

I find IBKR platform very interesting and convenient for my use. Some features were simply not available to my older brokerage, and options trade are very intuitive with IBKR. I also like the feat... See more

Rated 3 out of 5 stars
Invited

I am experiencing two issues with the Trader Workstation on my Mac. 1.The application shuts down unexpectedly.I am experiencing two issues with the Trader Workstation on my Mac, not sure that it... See more

Rated 4 out of 5 stars

I took a peak at their overall pricing and itwas confusing at first, then I contacted support to clear that out. now I know that whatever yyou trade, you are going to pay the lowest possible fee hhe... See more

Rated 5 out of 5 stars
Invited

Pros more trading options, low cost, better margin cost and cash interest, in/out response. Cons report/history per stock needs to improve, it is uneasy to review now especially for a long histor... See more

Rated 2 out of 5 stars

My only experience with this company was requesting payout of the account. My nephew handled the set up, monitoring, etc. of the account. But we actually requested closure of the account back in late... See more

Rated 5 out of 5 stars
Invited

IBKR is my trusted broker since 2020. Best part of all it made sure you know about finance and seriousness around your hard earned money. Amazing platform with great app and functionality. Portfolio... See more

Rated 5 out of 5 stars

education of trading? Then you will find plenty of it here, and they have such a vast academy with all types of education. Anybody can find something interesting for themselves.

Rated 4 out of 5 stars

IB educatinoal section is just VAST, plenty of stuff to learn some commissions r there

Rated 5 out of 5 stars
Invited

I'll start with a problem I have, hoping they see this post and do something about it. I'm a daytrader playing intraday setups using often 1-minute charts. I have a problem with backtesting historic... See more

Rated 5 out of 5 stars
Invited

Sure — вот краткий положительный отзыв на английском: > I’ve been using Interactive Brokers for over 6 years, and I’m extremely satisfied. Both the desktop and mobile platforms are very user-frien... See more

What people talk about most

User experience

Reviewers' experiences with the user experience are highly divided. Some customers praised the platform,... See more

Customer service

Customer opinions on customer service are highly divided. Some reviewers report terrible service, long wait... See more

Service

Reviewers' opinions on service are highly divided. Some customers report generally good service, with quick... See more

Website

Reviewers' opinions on the website are mixed. Many describe it as clunky, antiquated, and difficult to... See more

Price

Customers generally praise the low and competitive pricing, including affordable costs for international... See more

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Company details

  1. Investment Service
  2. Financial Institution
  3. Stock Broker

About Interactive Brokers

Written by the company

Interactive Brokers: A Global Firm for Global Investors

Interactive Brokers (NASDAQ: IBKR) is a global online brokerage offering low-cost access to stocks, options, futures, currencies, bonds, funds, and more across 160+ markets. With over 45 years of experience and clients in more than 200 countries and territories, IBKR combines advanced technology with transparent pricing and support for best execution. Our platform serves both individual and institutional investors seeking direct market access, sophisticated trading tools, and the confidence of working with a well-established, regulated broker.

Why Choose IBKR?

Whether you are a new investor or an experienced trader, Interactive Brokers offers the tools, platforms, and global access to help you meet your financial goals.

  • Transparent pricing: Commissions start at $0¹, with no added spreads, ticket charges, platform fees, or account minimums.
  • Global access: Fund your account in multiple currencies and trade products across 160+ markets worldwide.
  • Flexible trading platforms: Choose from a suite of platforms to match your experience level and trading style:
    • Trader Workstation (TWS): Our advanced desktop platform built for professional traders who need power and flexibility.
    • IBKR Desktop: A modern desktop platform with popular tools from TWS and new features driven by client feedback.
    • IBKR Mobile: A full-featured mobile platform with advanced tools for trading on the go.
    • IBKR GlobalTrader: A simplified mobile experience for global stock and options trading, including fractional shares.
    • Client Portal: Our all-in-one web platform for managing, viewing, and trading your account from one login.
    • IBKR ForecastTrader: Trade based on your views of real-world events with exchange-listed forecast and event contracts.
    • IBKR APIs: A range of APIs for traders and developers, supported by extensive examples and documentation.
    • IMPACT App: Use the IMPACT app to find and invest in companies that align with your values.
  • PortfolioAnalyst: A free tool for consolidating and analyzing your financial account information.
  • IBKR Campus: Free educational resources about current events, trading, financial markets and IBKR's trading tools.
  1. IBKR Lite provides commission-free trades in US exchange-listed stocks and ETFs. For complete information, see ibkr.com/commissions.

Explore global trading firsthand. Open an Interactive Brokers account today!

Connect with IBKR

Additional Resources:

Contact Info:
1 Pickwick Plaza, Greenwich, CT 06830 United States
www.interactivebrokers.com


Contact info

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3.7

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

shameful

I've been trying to open an account for over 2 years. No customer service. No emails received. Nothing. Not even a bot! I've switched to other platforms, obviously. It's shameful, and they claim to be the best. Avoid them! My sincere advice.

11 December 2025
Unprompted review
Rated 2 out of 5 stars

It’s a rubbish interface, poor service

It’s a rubbish interface. Overly complicated. Very very poor and slow responses from their message centre help. Woeful product overall. Main merit is wide range of assets that are tradable. Nothing else is compelling. Customer service support is very poorly qualified.

8 December 2025
Unprompted review
Rated 5 out of 5 stars
Invited

I love the IBKR platform

I love the IBKR platform, everything is very eady to understand and monitor and if you have any question, replies are always easy to understand and actionable, no matter if you use ticket or live chat. But usually the bot rightly solves 95% of the issues.

8 December 2025
Rated 3 out of 5 stars
Invited

Generally good, but outdated trade alert technology

Generally a good service, with reasonable fees, easily-customizable charts and response time to tickets was quick - until the AI bots arrived. :-( My only real issue is trade alerts are sent as email-to-SMS, technology that major phone companies are discontinuing Dec 31st. I really think IB really should upgrade to sending via direct SMS, as was done by my previous broker.

12 September 2025
Rated 1 out of 5 stars

Atrocious Support, UI, UX


Reaching a human in support is difficult. The system defaults to a bot and large FAQ pages, while chat and phone options are hidden and slow to respond.

Login depends entirely on the IBKR Mobile app. If the app is not installed or not registered, the website does not say so — it keeps showing “notification resent” and you cannot access your account.
That alone is enough for 1/5 rating, as when you want to login to execute one of your rare long-term bets - by then it's understandable you don't remember all the details - and it looks 100% like a bug.

The app is a joke, it's basically interface to web, I'm pretty sure. Likely why I deleted it

The interface is slow and complicated. Simple actions require many steps, and information is split across multiple sections.

Deposits and FX conversions are not displayed clearly. Cash appears in the balance but not in any straightforward deposits or trade history view, which makes verification hard.

The secure message center is hard to find and not consistent with the instructions given in alerts.

Marketing the platform as an options provider — then denying you access without explanation — is disingenuous. Just take my money already or stop wasting my time.

And wasting time it is - setting up an account is multi-hour myriad-step process.

Low fees do not excuse this level of friction when dealing with money access and authentication.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Not a trustworthy company

Pros: overnight trading available, low interest on margin
Cons: very bad customer service (lack of knowledge), not easy to get help when needed and the worst of all is the worst accounting mistakes: always make mistakes on cost basis. For example: I submitted MAX ST Gain
as method on sale, IBKR shows a gain on its Statement Activity but loss on Transaction. I need to file new ticket to have the issue corrected for each time if I use other methods instead of FIFO. It always shows errors! And sometimes when I filed tickets, the response can still be not correct because the staff who responded didn’t investigate the issue but responded carelessly so I have to file again to have it corrected. It really wastes a lot of my time! Even the margin interest is low, but it causes me to pay a lot extra taxes and waste my time to file amend returns. It’s not worth it. I will exit this terrible company next January. I can’t leave now because I have been waiting for IBKR to correct the mistakes they made. After everything goes back to the right track, I will transfer all my assets in IBKR to another brokerage as soon as possible!

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Customer support is effectively absent

Customer support is effectively absent. Everything leads to chatbots and FAQ pages, and live help appears to be a feature that simply doesn’t exist. Onboarding shouldn’t feel like solving a coded riddle, but that’s exactly what it turns into.

If funding an account is already this complicated, it raises serious questions about how difficult withdrawals or any urgent issues might be. For a platform handling actual money, the lack of direct human support is unacceptable.

4 December 2025
Unprompted review
Rated 2 out of 5 stars

the only good thing is the tight…

the only good thing is the tight spreads. Otherwise it's a terrible broker. It mades your life impossible due to endless rules, specially if you don't have a huge account.
oh and btw, their pc app is TERRIBLE

If I had another alternative, I would dump them like a rock

4 December 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Very Good Platform and Service

Overall, this brokerage company is among the best there is. Fair, open, transparent, and helpful when you need them. I have been using their services for over 3 years now, and the reports they provide make tax filing easy, their platform makes trading easy, and their communications keep you constantly informed. So, overall, I am very satisfied and will continue using their services.

Recently I had a problem with my authentication and called their technical support, and was given outstanding service. The agent was helpful, professional, and got me back into the system with everything corrected and even improved. I like whenI know I can count on good service when I need it.

2 December 2025
Rated 1 out of 5 stars

Closing a profitable position is a…

Closing a profitable position is a struggle. Whenever I try, the spreads widen and slowly eat away what I made. You think you have earned something, then watch it fade right in front of you. it's really hard to explain.

What I make on Macr𝘰tory labs don't get chipped away. Service is automated and every request is processed in time.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

I nagged them for years to make UK…

I nagged them for years to make UK ISA's available. I opened one immediately. Then I wished I hadn't. They charge a fee just for the privilege of having the account, and don't allow you to transfer positions out. Horribly inflexible company, clunky apps & website. Poor customer service. They used to be cheap, but not any more.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The scale!

It's a huge broker, and there are benefits to trading with the big guys cuz prices are lower.
- 0.18% for crypto trades if less than 100k volume
- 1.5 points for gold spot

30 November 2025
Unprompted review
Rated 2 out of 5 stars

Wierd support

Everything was goind well with my trading on this broker's platform until when I got this tsrange behavior from the support crew.I asked some questionsThey responded to one,and then they left me waiting for like an hour or so.Then they got back and gave feedback but unclear.When I clarified my question-they didn't respond for even longer time.This is weird.Although I enjoyed TWS.

29 November 2025
Unprompted review

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