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My most recent experience was terrific. A lot of patience by your very helpful advisor. However, I continue to hit some strange "road bumps" when using my custom email/domain in Apple Mail. I will ev... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
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I had an issue with my domain redirection, and my email had stopped working as a result. Neil was incredibly helpful in resolving the problem he guided me through pointing everything back to WordPr... See more
Company replied
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Ionos has been very helpful during our transition. On the 15th of October, I will purchase your website builder M for one of three websites, eventually all three websites will be redone by Ionos.... See more
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I have been using Ionos for years now, and they have, without a doubt, been the best customer support I've ever experienced. Every agent has been very personable and understanding, and each time I've... See more
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Upon canceling my contract, I was asked to call and confirm the cancellation. When I first called the first representative said he needed to transfer me to another department then I was put on hold... See more
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From domain names, professional emails and web design to excellent LIVE agent customer service and support 24/7, IONOS has changed how we do web business for our clients! There has never been a call m... See more
Company replied
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agent was very helpful, identified the problem and offered to walk me through a fix. I chose a different route, due to a requirements change on my side, he confirmed that would solve the problem as w... See more
Company replied
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Donald was wonderful. He listened to my cancer story. He helped set up my domain names. He made me feel confident in your companies ability to continue as my Web Hosting site. Thank you Donald... See more
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The phone call was great and good customer service. But it was hard to find email to send cancellation to. Too much loopholes and info. Would be better to cleaner cancellation process when you send em... See more
Company replied
I rang Ionos' customer support line as I was struggling with getting the package I needed and I was caught by surprise when the phone was answered within seconds of ringing (literally - I had a mouth... See more
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Danicha was very patient with me and went over several times as I was having difficulty. She very professional and helpful in explaining. On a previous call several days ago the tech seemed to not w... See more
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He is helping to resolve the fact that an previous IONOS REP Tiffany Masters cancelled my contract and now my richly blessed website is no longer running Joshua OLasiman is helping to get this wo... See more
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I recently , in May, lost my home and belongings to a tornado. Struggling to make payments on all bills. Lourd assisted me in catching up on the payments as my contract has been suspended. He m... See more
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I’ve hired servers with most of the big name providers out there and I can confidently say Ionos by far has the best customer service. I don’t think there are many people out there that love setting u... See more
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We have use IONOS for many years now and what has always distinguished this company is the rapid and excellent customer support that saves me and my staff a great deal of time and problems. Especiall... See more
Company replied
My experience around 4 years with IONOS with 4 contracts , have been in general really well, But a couple of years ago i needed an update on my PHP configurations from their side, which were difficul... See more
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Japhet was very professional. I felt good talking to a real human and not Ai. He was kind, patient and very through. I've been using Godaddy for 22 years and they are using more Ai than ever! They had... See more
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Donald was a great help. He transferred domains to another ionos account and proactively activated Seo and domain guards for both domains. He took his time to understand what I needed to get done and... See more
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In a world where companies keep raising prices while lowering their standards for customer service, it’s refreshing to work with one that actually cares. I had a few minor issues after setting... See more
Company replied
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My old computer caught fire when I called for tech support, so I was quite frazzled. Jom was WONDERFUL - one of the BEST tech support calls I've ever had! I especially appreciated his calm manner... See more
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Joshua S assisted patiently with all my queries and suggested a plan tk safeguard mh domain too. I was worried as there was a login attempt made by someone. She helped and gave all answers to my doubt... See more
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Al Francis was my technical agent and was very helpful in every way. I am a long time Ionos customer, probably 15-20 years, even back to when it was named 1&1.com. I recommend Ionos always for quality... See more
Company replied
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Beethoven was outstanding: kind, helpful, and truly professional. I had a long-running issue that took many calls with no resolution, and he fixed everything in a single call. I was stressed and worri... See more
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Great communication, Patient and Polite. Brian was very helpful at getting things done. He was responsive and walked me through step by step. The issue was resolved quickly.
Company replied
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The person who helped me was very professional and he did assist me in getting back into my ftp files so that I could update my real estate website, that you host. This helped me beyond measure. I am... See more
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Mary is very passionate about the people she chats with. I found her very professional with compassion. Very polite and charming. She had provide excellent service and answered all my question concer... See more
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I truly appreciate the help I received from Cherry, my chat representative. She immediately understood my concern and got right to work, making the whole process quick and stress-free. I’m very grat... See more
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Very knowledgeable, patient and professional. He assisted me without making me feel like a just a number. He really cares about the IONOS brand and customers
Company replied
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He understood my login issue and resolved it quickly. THEN, he went above and beyond and walked me through the complete transfer process, so I knew it was done before we hung up.
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Very clear in explaining what needed to be done, and was very helpful overall. I wish all customer service agents was just like this one- so refreshing
Company replied
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Lisa Starr helped me set up my e-mail with Ionos. It was the fastest experience I've ever had! No head-aches, no snags. Everything was seemless. She made me a very happy woman today. I think you shoul... See more
Company replied
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May Andreanna Indiola was very helpful and patient. She explained the instructions very well and they were clear. When I got impatient she remained calm and patient.
Company replied
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Straight to the point and very helpful! Helped me navigate a service cancelation with clear information and guidance. The process was under five minutes. Thanks again for the assistance!
Company replied
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Lourd did an excellent job of explaining my services to me and even provided me with the opportunity for monthly savings by updating the program currently being used. He did this while dealing with an... See more
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Lourd was very helpful, he when above and beyond to help me, he and Nick got me up and running with no help your salesman Tim Bradley. Tim Bradley is a disappointment, he said he would help me,... See more
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The service rep listened to me and validated the next steps I had to take. They were extremely pleasant and recognized that I had background in IT and client systems and did not talk to me like a nov... See more
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Top shelf support!!!!! Kareen was patient and helped me make this happen. Kuddos Im already enjoying my experience with your service.
Company replied
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Danicha Abalo was efficient and very thorough. I could not have completed my order without her assistance. She is very dedicated and knowledgeable.
Company replied
John emailed me the correct DNS information so I could make the changes. He ideantified the problem and explained the solution & gave me instructions
Company replied
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josh was so helpful through this process, i appreciate him so much. he’s helped build the perfect website in less than an hour.
Company replied
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Was a bit confused by a recent invoice and customer support walked me through it with great patience. This is much appreciated.
Company replied
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my order was rejected by the system but Danicha Abalo worked diligently to reinstate it. We are very pleased with the customer service we received
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I had an excellent experience with Ionos customer service recently. After trying to reactivate a domain and speaking with two other representatives who were helpful but couldn’t fully resolve the... See more
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Very helpful with my needs. Highly recommend the company and services. Both the initial customer service rep and Kristen.
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Joshua Olasiman was a great helping me setting up the account and adding new domains! Was extremely professional and polite.
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I recently had the pleasure of working with Donald Asingua, a customer service representative at Ionos, and the experience was outstanding. I had been trying to reactivate a domain and had already... See more
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The representative was so very helpful and knowledgeable. She was so very patient as well. I could not ask for a better experience.
Company replied
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Since this was my second time seeking a remedy Candace was great This rating is about how my first help seeking call did not help at all. Candace took time to check for the correct fix. Which wor... See more
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The support was pleasant and patient because my English is quite approximate. In the end, they understood me and solved my problem. I am 100% satisfied.
Company replied
Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1-484-254-5555
- support@ionos.com
- ionos.com
4.7
Excellent
35K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Invited
Kevin aybenes always helping me and i…
Kevin aybenes always helping me and i am really satisfied from his knowledge that he instructed me for right things always.
10 October 2025
Reply from IONOS | ionos.com
Hi Muhammad,
Thank you so much for sharing your experience! We’re thrilled to hear that Kevin has been such a consistent source of help and guidance for you. His knowledge and dedication to making sure you’re always pointed in the right direction truly reflect the level of care we strive to provide at IONOS. It’s wonderful to know that his support has left you feeling satisfied and confident.
Keep in mind, should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Great Service
10 October 2025
Reply from IONOS | ionos.com
Hi Ryan,
Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear that you received great service from our team. At IONOS, we always aim to provide support that is not only reliable and effective but also friendly, attentive, and reassuring. It’s wonderful to know that our efforts made a positive difference for you.
Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Rodante was fantastic
Rodante was fantastic. Gave me some great advice which saved me some money and made me a real advocate for IONOS.
10 October 2025
Reply from IONOS | ionos.com
Hi Dave,
Thank you so much for sharing your experience! We’re thrilled to hear that Rodante was able to provide helpful advice that not only saved you money but also strengthened your trust in IONOS. At IONOS, we strive to offer guidance that is practical, thoughtful, and tailored to each customer’s needs, and it’s wonderful to know that Rodante made such a positive impact. Your kind words truly inspire our team to continue delivering attentive and reliable service, and we sincerely appreciate you being an advocate for IONOS!
Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
We actually received the help we needed…
We actually received the help we needed and the problem was fixed
10 October 2025
Reply from IONOS | ionos.com
Hello,
We’re delighted to hear that you received the help you needed and that your problem was successfully resolved. At IONOS, we strive to provide support that is both effective and reassuring, ensuring every customer feels confident and cared for throughout the process. Thank you for taking the time to share your 5-star experience!
Remember, should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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Gracelie was amazing
Gracelie was amazing! She was very patient with me. Very knowledgable and knew exactly how to help me with my issue. Very kind, professional and wise. She is a great customer service agent that I would highly recommend. Thank you so much for helping me and being such a great company.
10 October 2025
Reply from IONOS | ionos.com
Hi Victoria,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Gracelie was patient, knowledgeable, and able to guide you through your issue with such professionalism and care. At IONOS, we strive to provide support that is not only effective but also kind, thoughtful, and reassuring, and it’s fantastic to know that Gracelie exemplified these qualities. We sincerely appreciate your feedback and are delighted we could provide such a positive experience!
If you ever have any questions or need assistance, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Excellent experience
Excellent experience. Quick, efficient, best I’ve had with a phone customer Service rep, in 4 weeks of managing husband’s accounts.
10 October 2025
Reply from IONOS | ionos.com
Hi Laura,
Thank you so much for sharing your experience! We’re absolutely delighted to hear that your interaction with our team member was quick, efficient, and stood out as the best you’ve had while managing your husband’s accounts. At IONOS, we always aim to provide support that is not only effective but also thoughtful, patient, and reassuring, and it’s wonderful to know that this made such a positive impression. Your kind words truly brighten our day and inspire our team to continue going above and beyond for every customer. We sincerely appreciate you taking the time to share your feedback and are thrilled we could make your experience such a great one!
If you ever have any questions, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
great job perfect help
10 October 2025
Reply from IONOS | ionos.com
Hi Patrick,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to provide perfect help and get the job done right. At IONOS, we aim to make every interaction smooth, helpful, and reassuring, and it’s wonderful to know that our efforts made a positive difference for you.
Should you ever need further support or have questions, please feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Reply from IONOS | ionos.com
Hi Samuel,
We’re delighted to hear that you received such great service and that our team member was able to provide impeccable support. At IONOS, we strive to make every interaction smooth, helpful, and positive, and it’s wonderful to know that this made your experience a great one. Thank you so much for sharing your experience!
If you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Reply from IONOS | ionos.com
Hi Greg,
We’re thrilled to hear that Lourd was able to handle everything for you quickly and efficiently. At IONOS, we strive to provide fast, reliable, and attentive support, and it’s wonderful to know that Lourd’s assistance made the process smooth and hassle-free. Thank you for sharing your experience!
Please remember, should you ever require further assistance, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X (Formerly Twitter) via @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Good job Lourd
10 October 2025
Reply from IONOS | ionos.com
Hi Joe,
We’re absolutely delighted to hear that Lourd did such a great job assisting you. At IONOS, we always aim to provide support that is not only efficient but also friendly, patient, and attentive, and it’s wonderful to know that Lourd’s efforts left such a positive impression. Thank you so much for taking the time to share your experience!
Should you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Lindell
Lindell, took his time to explain my best options pertaining to my concerns, and I appreciate him for his time and energy
10 October 2025
Reply from IONOS | ionos.com
Hi Michael,
Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear that Lindell took the time to thoroughly explain your best options and guide you with such care and attention. At IONOS, we pride ourselves on providing support that is not only helpful but also thoughtful and personalized, and it’s wonderful to know that Lindell’s dedication and energy made such a positive impression. We sincerely appreciate your trust and are thrilled we could make your experience a great one!
Please remember, if you ever require assistance, feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Obtaining rapid confirmation of an email allegedly from IONOS seeking payment
John Lourd Tariao, the customer service representative with whom I spoke, could not possibly been more responsive and helpful.
10 October 2025
Reply from IONOS | ionos.com
Hi Paul,
We’re delighted to hear that John was able to provide such responsive and helpful support while addressing your concerns. At IONOS, we understand how important it is to feel confident and secure when dealing with sensitive matters like email confirmations and payments, and it’s wonderful to know that John made the process smooth and reassuring for you. Thank you for sharing your experience!
If you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Lourd helped solve my problem quickly.
10 October 2025
Reply from IONOS | ionos.com
Hi Phil,
Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear that Lourd was able to help solve your problem quickly and smoothly. At IONOS, we strive to make every interaction not only efficient but also friendly and reassuring, so it’s wonderful to know that Lourd made such a positive impact. Your kind words truly brighten our day and motivate our team to continue providing the attentive, reliable, and caring support that our customers deserve. We’re so glad we could help and truly appreciate your feedback!
Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
The payment confirmation process was…
The payment confirmation process was very challenging including the fact that I am from South Korea
10 October 2025
Reply from IONOS | ionos.com
Hi Nursultan,
We’re very sorry to hear that the payment confirmation process was difficult, and we regret that your experience did not reflect the level of service we strive to provide. Please accept our sincere apologies, and thank you for your patience in working through this. We truly appreciate you taking the time to share your experience, as your feedback helps us focus on improving the areas that matter most to our customers. We were able to locate your account from the information provided and emailed you with more details.
Thanks,
Corrie, IONOS
Reply from IONOS | ionos.com
Hi Lielia,
We’re delighted to hear that our team member was able to provide helpful support. At IONOS, we strive to make every interaction smooth and positive, and it’s wonderful to know that you felt satisfied with the assistance you received. Thank you for taking the time to share your experience!
Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
patient & understanding
Joey was such a great help, it was in the early hours in the morning I was frustrated the error messages wouldn't stop. Joey was very patient and understanding with me on the phone took the time to help me through the entire process thank you so much. You've made my 20 plus years at ionis worth it through that one very patient phone call
6 October 2025
Reply from IONOS | ionos.com
Hi Tena,
Thank you so much for sharing your experience! We’re thrilled to hear that Joey was able to provide patient, understanding, and thorough support—even during the early hours. It’s wonderful to know that their guidance helped resolve the error messages and made such a positive impact on your day. At IONOS, we deeply value our long-term customers, and it’s stories like yours that remind us why delivering attentive and caring service is so important. We truly appreciate your loyalty over the past 20 years and are grateful for the opportunity to continue supporting you!
Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Reply from IONOS | ionos.com
Hi LL,
We’re delighted to hear that you appreciated connecting with a live team member and receiving personalized support. At IONOS, we strive to make every interaction helpful and human, because we know that having someone guide you directly can make all the difference. Thank you for taking the time to share your experience!
Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Ionos offer great service combined with…
Ionos offer great service combined with a great customer service.
You can trust this reliable company.
Sincerely,
A. Pesce
7 October 2025
Reply from IONOS | ionos.com
Hi Ana,
Thank you for sharing your experience! We’re thrilled to hear that you find both our services and customer support reliable and trustworthy. At IONOS, we take pride in delivering solutions that our customers can count on, and it’s wonderful to know that our efforts made a positive impression on you. Your feedback means a lot to us and inspires our team to continue providing the high-quality service you expect. We truly appreciate your trust and look forward to supporting you in all your future projects.
Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Amazing customer service
He was attentive, patient and went over an las beyond to explain and fix all of my issues
7 October 2025
Reply from IONOS | ionos.com
Hello,
Thank you so much for your kind words! We’re delighted to hear that our team member provided attentive, patient, and thorough support to resolve all of your issues. At IONOS, we strive to go the extra mile to ensure every customer feels understood and supported, and it’s wonderful to know that this made a difference for you.
If you ever have any questions or need assistance, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Worst Company Ever
Worst Company Ever. in order to pay for your invoices you have to contact them to pay. it is so stupid. and their email services suck so bad that my emails dont even load. Please Dont use ionos as i will never use them ever again.
9 October 2025
Unprompted review
Reply from IONOS | ionos.com
Hello Blayz,
We always strive to deliver the best possible experience, and we sincerely apologize that your recent experience fell short of our usual standards.
We're eager to assist further and address any concerns you may have. However, as I currently lack sufficient information to locate your account, I've sent you a request for your Customer ID. Alternatively, if you prefer, you can email us at Help@IONOS.com with the subject line "Trustpilot Review" to provide your account details. We're committed to resolving this matter promptly and to your satisfaction.
Thank you for sharing your feedback with us, and we look forward to hearing from you soon.
Tara, IONOS
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