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I came in with an incredibly complicated mess: website down, backups corrupted, fatal errors everywhere, and malware grinding my site to a halt. The support rep I worked with (who deserves a raise)... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
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I had contacted IONOS twice before I got Stanley. He was one of the best, most professional, knowledgeable online assistants I have had in many years. Walked me through all my issues, never got impati... See more
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I don't know my host from my domain but Brian coached me thorough where to find and decipher a crypic message from my wordpress site and update my PHP (whatever that is!?) Appreciate his patience and... See more
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I had a problem with activating WordPress so I could edit my Website. The customer support person walked me through the process and showed me the step I was missing to get into the Admin area. He wa... See more
Company replied
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Francis was very knowledgable and patient. I have little computer knowledge, and he walked me through the various steps of viewing my identity theft/hacking claim that resulted in a $3,348.00 loss.... See more
Company replied
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I had issues getting back into my account after I forgot my password, and then the email address I had set up wasn't working so it was just a mess. Ernesto was the nicest, most patient support for m... See more
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John Lourd was extremely helpful and thorough with all of my concerns. The advice I received from Lourd was extremely appreciated, and helped me make a decision on how to move forward with my needs as... See more
Company replied
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I would have given them 5, but although the service was extraordinary and although the consultation was quick, the operator kindly obtained the information quickly. I must point out that this should b... See more
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JP listened to what was important to me. The suggestions that he made to resolve my issue were based on what what I needed. In this case, my Business Email address required my domain. His recommendati... See more
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Lisa was very pleasant to speak with and very knowledgeable with your product. Was able to give me great information to help me with editing my website. Also in how to get our company name out there... See more
Company replied
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The lady whom I initially spoke with did not help me. She told me that if I want to change my address in IONOS, I must send my ID, which I was not comfortable with due to security and privacy concerns... See more
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My most recent experience was terrific. A lot of patience by your very helpful advisor. However, I continue to hit some strange "road bumps" when using my custom email/domain in Apple Mail. I will ev... See more
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At our company Spiral Connections we only promote the best businesses and working with Ionos (formally 1 and 1) to assist in providing the services we offer has not ever been a problem. We joined them... See more
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Charm! She provided me with excellent customer service!! I am new customer to Ionos, and she was very patient in helping me get everything setup and answering all of my questions. I am very satisfi... See more
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Joey was such a great help, it was in the early hours in the morning I was frustrated the error messages wouldn't stop. Joey was very patient and understanding with me on the phone took the time to h... See more
Company replied
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Can't give Lourd high enough praise for going above and beyond to solve a problem that I had called about several times preciously. His friendliness and professionalism were very much appreciated. He... See more
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Gracelie was amazing! She was very patient with me. Very knowledgable and knew exactly how to help me with my issue. Very kind, professional and wise. She is a great customer service agent that I... See more
Company replied
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Lourd was incredible.First of all I called in a panic because my contract was canceled and my website and emails for my business were down. Not only did Lourd talk me through the process but he really... See more
Company replied
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After getting disconnected from the first two people, I finally found somebody that was able to help me with my issue and while it took some time to go through everything because of the settings and e... See more
Company replied
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I had an issue with my domain redirection, and my email had stopped working as a result. Neil was incredibly helpful in resolving the problem he guided me through pointing everything back to WordPr... See more
Company replied
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Ionos has been very helpful during our transition. On the 15th of October, I will purchase your website builder M for one of three websites, eventually all three websites will be redone by Ionos.... See more
Company replied
Absolutely terrible experience with IONOS. I cancelled my account within 5 days of signing up, well within their refund period. Yet no refund has been issued even after multiple contacts with... See more
Company replied
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Had issues receiving emails. Called in and got help from Gracelie and she helped me a lot with what i didn't understand and went above to explain it to me. She is a very good employee and hope if i ca... See more
Company replied
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I have been using Ionos for years now, and they have, without a doubt, been the best customer support I've ever experienced. Every agent has been very personable and understanding, and each time I've... See more
Company replied
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Upon canceling my contract, I was asked to call and confirm the cancellation. When I first called the first representative said he needed to transfer me to another department then I was put on hold... See more
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The initial call was answered quickly and the representative reviewed the issue for the recent charge to my credit card. We had a discussion about the features that were being charged, which I did not... See more
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Vincent Auxillo was so helpful and was able to assist me with my issue. He was able to help me with an issue that another technician was not able to assist me with. He helped me with my webmail issue... See more
Company replied
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Lourd was excellent. He listened, understood my needs. Lourd was able to repoint my website so as to avoid getting spam. Then he helped me know how to log into the admin section so that I can have it... See more
Company replied
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I had an issue and it was solved in record time. Usually customer service chats are less than helpful with other companies, not here! April was amazing and took care of everything I needed. Give her a... See more
Company replied
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John listened attentively, was patient, and genuinely sought to assist me and resolve my issue. I had used the online service, and each time, the chat was cut off without a solution, without even tr... See more
Company replied
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We had a great customer service experience with John Lourd Tariao at IONOS. He was very helpful in helping us resolve our issue. I'm glad he helped us.
Company replied
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"John" l believe was the young man who helped me set up my business email. He was knowledgeable, patient, with a kind demeanor. I am grateful l had the chance to experience his excellent customer s... See more
Company replied
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The person I spoke with on today (Naz) put me at ease & was kind enough to research info before we moved forward. I appreciated that as he took my updated information.
Company replied
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I am very pleased with the help I received from Melvin Bernades in fixing the extended problem I was having. He was very patient and helpful and explained every step as he was fixing it. A big thum... See more
Company replied
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Mia listened to my reasons for calling (monthly cost too high) and was able to find me a great discount. She has a very positive attitude and was eager to help me.
Company replied
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Ancel helped me right away without pushing me or trying to sell or retain my contracts. Explained the actions taken and expected turnaround time to complete.
Company replied
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Mia was an excellent representative and a great help in setting up my domains and email accounts. Everything was explained in detail and Mia made sure that i understood each step.
Company replied
Hi. I was having issues with my email being sent out to clients. Inhad the issue for about a week. No repnwas able to get it fixed. But Ray Temple was very helpful and quick on resolving my issues he... See more
Company replied
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he take time to lisen me because i dont speak english and this the only person in ionos try to hepl me after many call before
Company replied
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Getting through to tech support shouldn't be a chore. Grateful I was able to connect to Aldrin who understood the assignment and got things done quick!
Company replied
Getting through to tech support shouldn't be a chore. Grateful I was able to connect to Aldrin who understood the assignment and got things done quick!
Company replied
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Ched was amazing! Very friendly on the phone and willing to be helpful. I've worked with a few people on this issue, and Ched was by FAR the MOST helpful. Not to discredit the efforts of th... See more
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I had what seemed like a complicated problem and she solved it with me by telling me exactly what was happening in my email.
Company replied
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Daphne was excellent! I could understand her really well. She actually got to the reason my credit card payment had been rejected.
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Ionos offer great service combined with a great customer service. You can trust this reliable company. Sincerely, A. Pesce
Company replied
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It was a great experience with Lourd. He can help the community and meet their need. Therefore, I will recommend all my friends to this company for web services. Thank you!
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Rodante was fantastic. Gave me some great advice which saved me some money and made me a real advocate for IONOS.
Company replied
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He was attentive, patient and went over an las beyond to explain and fix all of my issues
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I had the absolute pleasure of working with Ms. Meryl from the retention department, and I can honestly say she went above and beyond my expectation. From the moment our conversation began, Ms.... See more
Company replied
Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1-484-254-5555
- support@ionos.com
- ionos.com
4.7
Excellent
35K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Invited
Reply from IONOS | ionos.com
Hi Greg,
We’re thrilled to hear that Lourd was able to handle everything for you quickly and efficiently. At IONOS, we strive to provide fast, reliable, and attentive support, and it’s wonderful to know that Lourd’s assistance made the process smooth and hassle-free. Thank you for sharing your experience!
Please remember, should you ever require further assistance, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X (Formerly Twitter) via @ionos_help_us.
Thanks,
Corrie, IONOS
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Good job Lourd
10 October 2025
Reply from IONOS | ionos.com
Hi Joe,
We’re absolutely delighted to hear that Lourd did such a great job assisting you. At IONOS, we always aim to provide support that is not only efficient but also friendly, patient, and attentive, and it’s wonderful to know that Lourd’s efforts left such a positive impression. Thank you so much for taking the time to share your experience!
Should you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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Lindell
Lindell, took his time to explain my best options pertaining to my concerns, and I appreciate him for his time and energy
10 October 2025
Reply from IONOS | ionos.com
Hi Michael,
Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear that Lindell took the time to thoroughly explain your best options and guide you with such care and attention. At IONOS, we pride ourselves on providing support that is not only helpful but also thoughtful and personalized, and it’s wonderful to know that Lindell’s dedication and energy made such a positive impression. We sincerely appreciate your trust and are thrilled we could make your experience a great one!
Please remember, if you ever require assistance, feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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Obtaining rapid confirmation of an email allegedly from IONOS seeking payment
John Lourd Tariao, the customer service representative with whom I spoke, could not possibly been more responsive and helpful.
10 October 2025
Reply from IONOS | ionos.com
Hi Paul,
We’re delighted to hear that John was able to provide such responsive and helpful support while addressing your concerns. At IONOS, we understand how important it is to feel confident and secure when dealing with sensitive matters like email confirmations and payments, and it’s wonderful to know that John made the process smooth and reassuring for you. Thank you for sharing your experience!
If you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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Lourd helped solve my problem quickly.
10 October 2025
Reply from IONOS | ionos.com
Hi Phil,
Thank you so much for taking the time to share your experience! We’re absolutely delighted to hear that Lourd was able to help solve your problem quickly and smoothly. At IONOS, we strive to make every interaction not only efficient but also friendly and reassuring, so it’s wonderful to know that Lourd made such a positive impact. Your kind words truly brighten our day and motivate our team to continue providing the attentive, reliable, and caring support that our customers deserve. We’re so glad we could help and truly appreciate your feedback!
Remember, if you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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The payment confirmation process was…
The payment confirmation process was very challenging including the fact that I am from South Korea
10 October 2025
Reply from IONOS | ionos.com
Hi Nursultan,
We’re very sorry to hear that the payment confirmation process was difficult, and we regret that your experience did not reflect the level of service we strive to provide. Please accept our sincere apologies, and thank you for your patience in working through this. We truly appreciate you taking the time to share your experience, as your feedback helps us focus on improving the areas that matter most to our customers. We were able to locate your account from the information provided and emailed you with more details.
Thanks,
Corrie, IONOS
Reply from IONOS | ionos.com
Hi Lielia,
We’re delighted to hear that our team member was able to provide helpful support. At IONOS, we strive to make every interaction smooth and positive, and it’s wonderful to know that you felt satisfied with the assistance you received. Thank you for taking the time to share your experience!
Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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patient & understanding
Joey was such a great help, it was in the early hours in the morning I was frustrated the error messages wouldn't stop. Joey was very patient and understanding with me on the phone took the time to help me through the entire process thank you so much. You've made my 20 plus years at ionis worth it through that one very patient phone call
6 October 2025
Reply from IONOS | ionos.com
Hi Tena,
Thank you so much for sharing your experience! We’re thrilled to hear that Joey was able to provide patient, understanding, and thorough support—even during the early hours. It’s wonderful to know that their guidance helped resolve the error messages and made such a positive impact on your day. At IONOS, we deeply value our long-term customers, and it’s stories like yours that remind us why delivering attentive and caring service is so important. We truly appreciate your loyalty over the past 20 years and are grateful for the opportunity to continue supporting you!
Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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Reply from IONOS | ionos.com
Hi LL,
We’re delighted to hear that you appreciated connecting with a live team member and receiving personalized support. At IONOS, we strive to make every interaction helpful and human, because we know that having someone guide you directly can make all the difference. Thank you for taking the time to share your experience!
Just to note, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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Ionos offer great service combined with…
Ionos offer great service combined with a great customer service.
You can trust this reliable company.
Sincerely,
A. Pesce
7 October 2025
Reply from IONOS | ionos.com
Hi Ana,
Thank you for sharing your experience! We’re thrilled to hear that you find both our services and customer support reliable and trustworthy. At IONOS, we take pride in delivering solutions that our customers can count on, and it’s wonderful to know that our efforts made a positive impression on you. Your feedback means a lot to us and inspires our team to continue providing the high-quality service you expect. We truly appreciate your trust and look forward to supporting you in all your future projects.
Remember, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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Amazing customer service
He was attentive, patient and went over an las beyond to explain and fix all of my issues
7 October 2025
Reply from IONOS | ionos.com
Hello,
Thank you so much for your kind words! We’re delighted to hear that our team member provided attentive, patient, and thorough support to resolve all of your issues. At IONOS, we strive to go the extra mile to ensure every customer feels understood and supported, and it’s wonderful to know that this made a difference for you.
If you ever have any questions or need assistance, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Worst Company Ever
Worst Company Ever. in order to pay for your invoices you have to contact them to pay. it is so stupid. and their email services suck so bad that my emails dont even load. Please Dont use ionos as i will never use them ever again.
9 October 2025
Unprompted review
Reply from IONOS | ionos.com
Hello Blayz,
We always strive to deliver the best possible experience, and we sincerely apologize that your recent experience fell short of our usual standards.
We're eager to assist further and address any concerns you may have. However, as I currently lack sufficient information to locate your account, I've sent you a request for your Customer ID. Alternatively, if you prefer, you can email us at Help@IONOS.com with the subject line "Trustpilot Review" to provide your account details. We're committed to resolving this matter promptly and to your satisfaction.
Thank you for sharing your feedback with us, and we look forward to hearing from you soon.
Tara, IONOS
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I found it very easy and affordable to…
I found it very easy and affordable to get my domain name.
9 October 2025
Reply from IONOS | ionos.com
Hi Matthew,
Thank you for sharing your experience! We’re thrilled to hear that securing your domain name with IONOS was both easy and affordable. Making the process smooth and straightforward is something we take great pride in, and it’s wonderful to know that it made a positive difference for you. Your feedback motivates us to continue providing simple, reliable solutions for everyone’s online projects.
We truly appreciate you choosing IONOS and look forward to supporting you in the future! Please feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Francis was very knowledgable and…
Francis was very knowledgable and patient. I have little computer knowledge, and he walked me through the various steps of viewing my identity theft/hacking claim that resulted in a $3,348.00 loss. He will monitor my account until the company's investigation is over. I appreciate his good work.
9 October 2025
Reply from IONOS | ionos.com
Hi Kathryn,
Thank you for taking the time to share your experience. We’re so glad to hear that Francis was able to provide knowledgeable, patient, and supportive guidance during what sounds like a very challenging situation. At IONOS, we strive to ensure every customer feels confident and supported, no matter their level of technical experience. It’s wonderful to know that Francis is monitoring your account and helping you through this process—your safety and peace of mind are very important to us. We truly appreciate your feedback and are grateful for the opportunity to assist you.
If you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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Great Customer Service
9 October 2025
Reply from IONOS | ionos.com
Hi Maria,
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our customer service team. At IONOS, we’re committed to providing helpful and reliable support every step of the way, and it’s wonderful to know that this made a difference for you.
Please remember, should you ever require assistance, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X (Formerly Twitter) via @ionos_help_us.
Thanks,
Corrie, IONOS
Stay far from this company
I paid for a 30 day, money back trial yesterday 10/8/2025. Today, 10/9/2025 I canceled online. I received a notification that I was required to call and confirm the cancellation. I called and the agent said I’d been a customer “for so long”. I replied that it hadn’t even been 24hrs. She was quiet. Then she said it was canceled and that I would receive two emails.
Well, I received the first two stating cancelled. Then I received a third email stating my cancellation was REVOKED!
I must call again tomorrow to re-cancel.
Slippery.
9 October 2025
Unprompted review
Reply from IONOS | ionos.com
Hi Heidi,
We appreciate you bringing this to our attention. We're sorry you experienced issues canceling your trial and that you received conflicting emails.
After locating your account with the information you provided, we believe that our Executive Solutions Team is best suited to address your concerns. We will work with them to thoroughly review your case on your behalf. They will contact you promptly via phone and/or email to discuss this matter further.
Thanks,
Tara, IONOS
Invited
The customer service rep was very…
The customer service rep was very knowledgeable, and was a big helping in solving my problem!
9 October 2025
Reply from IONOS | ionos.com
Hi Dennis,
Thank you so much for sharing your experience! We’re thrilled to hear that our team member was able to provide knowledgeable and helpful support to resolve your issue. At IONOS, we strive to make every interaction smooth and effective, and it’s wonderful to know that this made a difference for you. Your feedback truly motivates us to keep delivering service that our customers can rely on. We look forward to continuing to support your projects and ensuring your experience with us remains seamless.
Should you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Invited
Very helpful
9 October 2025
Reply from IONOS | ionos.com
Hi Lauretta,
Thank you for your kind feedback! We’re thrilled to hear that you found our team very helpful. Making sure our customers get the support they need, when they need it, is always our top priority, and it’s wonderful to know we were able to assist!
If you ever require further support, please don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Expert and courteous service always
Expert and courteous service always, great value with their pricing packages
9 October 2025
Unprompted review
Reply from IONOS | ionos.com
Hello,
Thank you so much for your wonderful feedback! We’re delighted to hear that you consistently experience expert and courteous service from our team. It’s also great to know that our pricing packages provide the value you’re looking for—making your experience both smooth and worthwhile is exactly what we aim for. Your kind words motivate us to keep delivering the high-quality support and solutions our customers deserve. We truly appreciate you taking the time to share your experience!
Keep in mind, should you ever need any help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
Reply from IONOS | ionos.com
Hello,
Thank you for your kind words! We’re so glad to hear that you’ve found our team to be polite, efficient, and helpful—it means a lot to us that you noticed the care we put into our service. Doing a “nice job” for our customers is exactly what we strive for every day, and your feedback lets us know we’re on the right track.
We truly appreciate you sharing your experience and look forward to being here whenever you need us! Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.
Thanks,
Corrie, IONOS
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