Si on a besoin d affaires de qualité, il faut commander chez boutique officielle.
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Produit conforme à la description
I received a product that was too small and didn't match what was sold. €6 shipping costs to receive the product. €6 fee charged for returning the product. All this, more than the original product'... See more
Company replied
The most orgional and nice cloth
Company details
Written by the company
Leader sur le marché du Streetwear, LaBoutiqueOfficielle.com offre le plus grand choix de vêtements et de tenues stylées : Baskets, Pulls, T-Shirts et Jeans... Regroupant plus de 300 marques différentes vous trouverez parmi elles les plus stylées telles que Ellesse, Tommy Hilfiger, adidas, The North Face ou bien Calvin Klein...
Contact info
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
horribel
I received a product that was too small and didn't match what was sold.
€6 shipping costs to receive the product.
€6 fee charged for returning the product.
All this, more than the original product's value. What a scam!
8 July 2025
Unprompted review
Reply from La Boutique Officielle
Bonjour,
En effet, comme indiqué dans nos conditions générales de vente, les frais de retour sont à la charge du client. Toutefois, si vous constatez une anomalie sur les articles reçus (erreur de produit, défaut, etc.), nous vous invitons à prendre contact avec notre service client, qui reste à votre disposition pour examiner votre situation et vous proposer une solution adaptée.
Par ailleurs, nous mettons à disposition un guide des tailles détaillé sur chaque fiche produit afin d’accompagner au mieux nos clients dans le choix des tailles.
Nous restons disponibles si vous souhaitez échanger davantage à ce sujet.
Bonne journée.
It's terrible
It's terrible. Style, quality and price don't match what I ordered.
17 May 2025
Unprompted review
Reply from La Boutique Officielle
Hello,
To identify where the issue lies and to assess the situation, we invite you to contact our customer service by email and complete the form that was sent to you.
Have a nice day.
Zero responsibility
I never write reviews but I really felt like writing one now.
1. They only delivered one of the six items, I've ordered. I contacted the support team and they told me that the weight sent and received should have been the same. I took a picture and told them it was impossible to fit all the items in the box.
2. They told me that they started an investigation with the delivery company and they were going to get back at me, which never happened, until I'd sent them a new message, asking for an update. At this point, they told me immediately that my question was declined...
3. When I asked for a refund or to deliver the undelivered goods, they told me it wasn't possible because the goods were probably stolen, which is according to them not their responsibility. According to Belgian law it is.
4. Then they give me a link to the french government, which didn't work to access with my passport or ID..
Conclusion: They pocketed my money, didn't deliver and take zero responsibility. This has been a frustrating experience without any goodwill from these people. I wouldn't recommend anyone to buy from here. Same for the Ryses app, which is I think a part of them.
It's quite painful that they kept retargeting me with social media ads for probably the same amount of money that they could have used for a new delivery or compensation. I assume it's more interesting to find new customers, instead of building a trustfull relationship, with a satisfied customer.
26 February 2025
Unprompted review
Reply from La Boutique Officielle
Hello,
To carry out the necessary checks and provide you with an appropriate response, we invite you to complete the form that has been sent to you.
Have a great day
EDIT :
Hello,
After verification, we confirm that a response has already been provided by our customer service team. We invite you to check your emails to review the information shared and to send us the required documents for processing your request.
We remain at your disposal for any further questions and wish you an excellent day.
Asking for copy of passport!?!
Miserable webshop...
Order did not arrive even though the tracking information from the courier says the package was delivered. I tell the shop that I really did not receive the package and then they ask me to send a copy of my passport, because otherwise they can not start an investigation with the courier.
What kind of strange procedure is that? I'm really not going to send a copy of my passport to a random shop. They cannot guarantee that my passport will not be leaked in case of a data leak.
Be careful when ordering from this webshop, such practices are ridiculous!
8 January 2025
Unprompted review
Reply from La Boutique Officielle
Hello,
As mentioned by our customer service team, your ID is required to file a claim with the carrier and dispute the delivery of your order. Please be assured that this document is not retained once the claim is completed.
Have a great day!
article parfait
19 August 2024
Unprompted review
Top t-shirt nickel
Top t-shirt nickel, taille nickel impeccable. Impeccable. Je recommande
3 July 2024
Unprompted review
Impeccable.
23 March 2024
Unprompted review
Parfait parfait parfait !!!!
30 January 2024
Unprompted review
articles conforment à la description et…
articles conforment à la description et expédition rapide, rien à redire
26 December 2023
Unprompted review
I purchased HUGO
I purchased HUGO - Baskets Leon
Very poor quality at a high price + I found a hole in the front of the shoe
26 December 2023
Unprompted review
Reply from La Boutique Officielle
Hello,
Thank you for this information.
Our customer service will contact you to request photos of the defective product.
Have a nice day!
Simple et rapide
15 December 2023
Unprompted review
Super service !
14 December 2023
Unprompted review
oui oui oui oui
1 December 2023
Unprompted review
Parfait....
25 November 2023
Unprompted review
Super merci
23 November 2023
Unprompted review
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