OneMain Financial Reviews 74,508

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism. Consumers highlight the positive and dedicated customer service, with employees going above and beyond to explain everything thoroughly and provide support during challenging times. People appreciate the pleasant and easy loan process, often mentioning specific employees who made their experience exceptional. The overall sentiment regarding the service is highly positive, with reviewers frequently describing it as fast, easy, and convenient. Consumers feel respected and listened to, with staff members taking the time to understand their individual needs. However, opinions on payment options and the app seem to vary, indicating a lack of consensus among reviewers.

Based on these reviews

Rated 5 out of 5 stars

Torrie Little made my experience very pleasant, she listen, she took her time and explained everything. She did not pressure me into anything. Her smile and personality is very contagious. She gen... See more

Rated 5 out of 5 stars
Invited

Lindsey in the Paducah office is AMAZING ♥️ she helped me get my credit card debt under control raised my score a little and I even got a little extra cash in my pocket this lady works hard for her... See more

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Rated 5 out of 5 stars

So yes the interest rates are high however the customer service team sits down with you and explains everything thoroughly and are all so incredibly sweet. Michelle at the old hickory tn branch has be... See more

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Rated 5 out of 5 stars
Invited

I was going through a tough times. I applied with one main financial and I got approved customer service they have there is outstanding very explaining and very helpful. I really appreciate it. Thank... See more

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Rated 4 out of 5 stars
Invited

The customer service agent I had was nice initially but then did show her impatience in the process as my phone for some reason kept signing me out. She asked that I put my phone in do not disturb but... See more

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Rated 3 out of 5 stars

I've tried twice to get a loan. I was approved both times but cannot get past the Identity Verification in the online closing process. It fails every time I try it, and apparently there is no workar... See more

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Rated 5 out of 5 stars
Invited

I worked with Michael in Eau Claire Wisconsin at a time I was struggling quite badly. He was kind, understanding, compassionate and professional. He helped me from being emotional and ashamed to happy... See more

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Rated 5 out of 5 stars
Invited

My experience with One Main financing is they treated me with utmost courtesy and gave me a chance to build my credit and help my daughter and her husband out. I really appreciate all they have done t... See more

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Rated 3 out of 5 stars
Invited

Up side: easy to apply if you need some xtra $ fast. A real person (local reps) will contact and walk through most part. If approve the money will be in you bank within couple hour. Down side: APR of... See more

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Rated 5 out of 5 stars
Invited

My representative Sherry worked really hard in helping me and was so pleasant. I have been with OneMain for several years . Jeffrey Vasby aka Uncle Jeff 😇😀

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Rated 5 out of 5 stars
Invited

I thought I filled this out and sent it. I am not computer literate so I don’t know what happened to it, but my experience with your company was exceptional. Mykaela was my loan officer and she was ve... See more

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Rated 5 out of 5 stars
Invited

This is not my first transaction with OMF. They do a good job, give options and I even appreciate them trying to upsell me. There is no heavy-handed sales job, when I say, "No thank you", they may a... See more

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Rated 3 out of 5 stars

Rude. Willing to help until they find you are not going to be approved for a loan. Then it was a quick “we can’t help you, bye”. I was needing some financial advice on what I could do, but person on p... See more

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Rated 5 out of 5 stars
Invited

Tatiana was extremely helpful and professional, My only dislike is the interest rate, I had a prior loan w you and I was always on time; I thought that would be cause for better interest rate.

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Rated 4 out of 5 stars
Invited

Yvette makes it a pleasure to do business and is always so pleasant and kind. She always takes time to explain what the process is even though I'm a repeat client.

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Rated 5 out of 5 stars
Invited

The entire team there are very dedicated to their customers. While in a crisis they worked with me at my convenience and was very thorough with explaining everything to me. I am a repeat customer for... See more

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Rated 5 out of 5 stars

Naomi was amazing! She walked me through the loan process and I could hear the smile on her face! She was so helpful, we had computer problems and she very patiently solved them. I definitely will be... See more

Rated 5 out of 5 stars
Invited

I want to thank OneMain Financial on helping me to get a loan. Laredo Tx Delmar OneMain Financial team was amazing on getting me the best loan that will fit my needs. They had very outstanding custome... See more

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Rated 5 out of 5 stars
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So far easy experience I got screwed into a 25 apr auto loan for 23,000 on a vehicle worth $20,000 brand new in 2021 so I really hope they can get me the loan to trade and put down on a better vehicle... See more

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Rated 5 out of 5 stars
Invited

I called this OMF when I had an expected plumbing cost at my home. Not only were they able to loan me the money for the expense but they also offered to loan me money that paid off all my credit cards... See more

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Rated 5 out of 5 stars
Invited

My experience with one main financial was excellent. The young lady was very knowledgeable and explained everything where I could understand. Some bulla on there. Thank you so much for helping me out... See more

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Rated 5 out of 5 stars
Invited

The company helped me by giving me a loan. I will be in the office soon to make my 1st payment, and set up for direct payment monthly. I am happy with the experience and their staff was very friendly... See more

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Rated 4 out of 5 stars
Invited

CLAUDIA AND THE TEAM, THEY'RE PROFESSIONAL, INFORMATIVE AND TRY EVERYTHING POSSIBLE TO HELP YOU WITH YOUR NEEDS. I HATE THAT BEING AN OUTSTANDING CUSTOMER THAT THE COMPANY WOULD HAVE GOOD FAITH IN ME... See more

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Rated 5 out of 5 stars

It was a great experience Milena was so nice and sweet through the whole process. It was smooth and easy. She walked me through everything and explained everything to me very well. A very nice company... See more

Rated 5 out of 5 stars
Invited

Susan is amazing. She makes the loan process easy and pleasant. I will continue to go to One Main in California for all of my financial needs because of her.

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Rated 5 out of 5 stars
Invited

Think her name was Jasmine, she was great. She gave me suggestions on several different things to do to save money on my monthly payment. Great Customer Service

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Rated 5 out of 5 stars
Invited

Roxanna and her team are always pleasant and helpful. With me lord knows you gotta be. Always willing to re-explain something to me to make sure I got it.

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Rated 5 out of 5 stars
Invited

Every person that I worked with was very helpful and persistent. We had computer problems but Guadalupe was trying very hard to work through the situation. We finally got through it all. Thank you.

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Rated 5 out of 5 stars
Invited

I really enjoyed the pleasantness and experience in how she handled my paperwork. She made sure that what I needed was provided for and accomplished without any problems.

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Rated 5 out of 5 stars
Invited

The people and customer service are amazing. They are truly kind caring and willing to help in all aspects of the loan/ financial process.

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Rated 5 out of 5 stars
Invited

It was a real pleasant experience as always Sara Huff helped me she was able to get as much money as she could very helpful I could tell she is a good asset to the company

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Rated 5 out of 5 stars
Invited

They were so nice it wasn't even like I was getting a loan it was like I was visiting friends the group there is the best I'd recommend anybody to go there and I will

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Rated 5 out of 5 stars
Invited

I applied for a loan for Home improvement at 1:30 in the afternoon and had the loan amount by 4:30. I am very impressed with their rates and professionalism. Thank you.

Rated 5 out of 5 stars
Invited

They made it very easy for me to attain my loan with little a little pressure due come up with special things. I was very pleased. Very satisfied. That was done very quickly and everyone was very frie... See more

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Rated 5 out of 5 stars
Invited

Easiest place I’ve ever borrowed money from. The ladies I dealt with treated me great!! Will definitely recommend this place to friends and family!!!

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Rated 5 out of 5 stars
Invited

Keshia made our experience great and helped us get a great loan. It was more than we thought we would be able to get. The payments are very affordable.

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Rated 5 out of 5 stars
Invited

Everyone was very helpful and polite and very informative they will do anything to help you get what you need

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Rated 5 out of 5 stars
Invited

I would like to leave a review for Megan that initially assisted me first with the App. She was very helpful and knowledgeable with the process.

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Rated 5 out of 5 stars
Invited

Lisa was very knowledgable, helpful and professional. She made the processing rather easy and it didn't take a lot of time. Thank you, Lisa.

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Rated 5 out of 5 stars
Invited

I was treated very well. I worked with Hannah and was extremely pleased with how she explained my options and what would be in my best interest.

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Rated 5 out of 5 stars
Invited

It was very pleasant time very easy to get the documents for approval. I would recommend it to all my friends and family.

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Rated 5 out of 5 stars
Invited

Nona and Amanda were extremely helpful in helping me find the right loan and answering all my questions

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Rated 5 out of 5 stars
Invited

The staff were very informative, professional and helpful when it came to my financial needs. The process was convenient and the staff explained all my questions and made the transaction very comforta... See more

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Rated 5 out of 5 stars
Invited

Ashley, the one that held me she did an amazing job good service great performance

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Rated 5 out of 5 stars
Invited

Everyone are very helpful and professional. Made sure I was in getting what I need which eased my mind

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Rated 5 out of 5 stars
Invited

The loan officer handling the loan was patient and tolerant, which made everything easier and faster!

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Rated 5 out of 5 stars
Invited

It was the best experience I had ever had in my entire career in getting a loan and most of all I apply for one amount and was surprised with another amount I was in shock!!

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Rated 5 out of 5 stars
Invited

I was treated with respect and kindness. I was also listen to as a person not just another item to make money for the company.

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Rated 5 out of 5 stars
Invited

They were very informative friendly nd fast at getting thing done

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Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Financial Institution
  4. Loan Agency

About OneMain Financial

Written by the company


We look beyond your credit score to offer affordable loans.

$1,500 - $20,0002

Personal and Auto Loans

CHECK FOR OFFERS

Prequalified offers in minutes. Checking won't hurt your credit score.

Why so many people choose OneMain

  • Money as fast as 1 hour after loan closing3
  • Affordable, transparent loans
  • Fixed interest rate
  • Fixed monthly payments
  • No prepayment fees
  • 7-day Satisfaction Promise4

FIND YOUR BRANCH

Money for big and small needs

  • Household bills
  • Debt consolidation
  • Home and auto repair
  • Medical expenses
  • Vacation
  • Wedding
  • Almost anything you need 5


1 Real customer compensated for their time.

2 Not all applicants will qualify for larger loan amounts or most favorable loan terms. Larger loan amounts require a first lien on a motor vehicle no more than ten years old, that meets our value requirements, titled in your name with valid insurance. Loan approval and actual loan terms depend on your state of residence and your ability to meet our credit standards (including a responsible credit history, sufficient income after monthly expenses, and availability of collateral). APRs are generally higher on loans not secured by a vehicle. Highly-qualified applicants may be offered higher loan amounts and/or lower APRs than those shown above. Active duty military, their spouse or dependents covered by the Military Lending Act may not pledge any vehicle as collateral.

Borrowers in these states are subject to these minimum loan sizes: Alabama: $2,100. California: $3,000. Georgia: $3,100. North Dakota: $2,000. Ohio: $2,000. Virginia: $2,600.

Borrowers in these states are subject to these maximum loan sizes: North Carolina: $11,000 for unsecured loans to all customers, $11,000 for secured loans to present customers. Maine: $7,000. Mississippi: $12,000. West Virginia: $13,500. Loans to purchase a motor vehicle or powersports equipment from select Maine, Mississippi, and North Carolina dealerships are not subject to these maximum loan sizes.

3 Funds within an hour after loan closing must be accessed by using a bank-issued debit card and are disbursed through the SpeedFunds® debit card network. Funds may also be disbursed by electronic deposit to the borrower’s bank account through the ACH network and available approximately 1 to 2 business days after closing or disbursed by check. SpeedFunds® is a registered trademark of OneMain Financial Holdings, LLC.

4All loan funds paid at closing to customer or paid on customer’s behalf (except any fees paid for lien placement) must be returned to OneMain Financial by debit card, certified check, cashier’s check, money order, or uncashed original OneMain Financial loan check within 7 calendar days after the Date at the top of the Loan Agreement. Personal checks cannot be accepted. Any OneMain Financial loan(s) paid off with proceeds of the canceled loan will be reinstated. If you financed the purchase of insurance or other optional products at the time of the loan, you have the option to cancel or keep your noncredit insurance product or membership plan. If you choose to retain these products, you will need to pay for the purchase. Any credit insurance products you purchased will be canceled with the loan.

5Loan proceeds cannot be used for postsecondary educational expenses as defined by the CFPB's Regulation Z such as college, university or vocational expenses; for any business or commercial purpose; to purchase cryptocurrency assets, securities, derivatives or other speculative investments; or for gambling or illegal purposes.

OneMain Financial Group, LLC (NMLS# 1339418) – CA: Loans made or arranged pursuant to Department of Financial Protection and Innovation California Finance Lenders License. PA: Licensed by the Pennsylvania Department of Banking and Securities. VA: Licensed by the Virginia State Corporation Commission - License Number CFI-156. OneMain Mortgage Services, Inc. (NMLS# 931153) – NY: Registered New York Mortgage Loan Servicer. Additional licensing information available on OneMain Disclosures.

For residents of the State of Washington only: OneMain Financial Group, LLC – Consumer Loan Company License – NMLS # 1339418.

For Housing Counselors in the State of Washington, please email us at the following link in regards to your customers loan modification status: REModifications@onemainfinancial.com. Please ensure your customer has provided us with authorization to work with you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75K reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

The process wasn't a long one

The process wasn't a long one. People were good to work with. Paid my bills with peace of mind. Thanks

14 October 2025
OneMain Financial logo

Reply from OneMain Financial

Hi David. Thank you for your kind words. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement -SG

Rated 5 out of 5 stars
Invited

Professional

Professional - from start to closing - local officer was excellent . Her name is Tina Weber. No nonsense , all business and highly efficient -all delivered with utmost courtesy.

14 October 2025
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Reply from OneMain Financial

Hi Jerome! Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources -SG

Rated 5 out of 5 stars
Invited

Fast and efficient

Fast and efficient

14 October 2025
OneMain Financial logo

Reply from OneMain Financial

Hi Renee. Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement -SG

Rated 5 out of 5 stars
Invited

They made my life so much easier After…

They made my life so much easier After falling a little behind on bills. The process was simple and fast. I have never had service like that before I appreciate everything you’ve done for me.. I 100% recommend

14 October 2025
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Reply from OneMain Financial

That's what we love to hear, David! Thank you for sharing your experience with us. Our team members work very hard to make sure they understand and meet our customer's needs! -SG

Rated 5 out of 5 stars
Invited

The ladies at your Roswell are super…

The ladies at your Roswell are super stars and took great care of me

14 October 2025
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Reply from OneMain Financial

Hi William. We really appreciate you taking the time to leave such a positive review. We aim to provide an excellent experience for all of our customers and we are so happy that we were able to do that for you. Thanks again! -SG

Rated 5 out of 5 stars
Invited

Excellent

Art was very helpful and the atmosphere is the office was very nice.

14 October 2025
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Reply from OneMain Financial

Hi Lucia. Thank you for your kind words. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement -SG

Rated 4 out of 5 stars
Invited

Representative did her due diligence to…

Representative did her due diligence to help.

14 October 2025
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Reply from OneMain Financial

Hi Tyrone. Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources -SG

Rated 5 out of 5 stars

This loan company is the Best The Staff…

This loan company is the Best The Staff including Tiffany especially was very understanding reasonsble n helpful as well as everybody esle who worked at this location. Thank You n will use this Company n Location again Give you n the Staff 5 Stars

15 October 2025
Unprompted review
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Reply from OneMain Financial

Hi Justin. Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement -SG

Rated 5 out of 5 stars
Invited

Jennifer was absolutely amazing she…

Jennifer was absolutely amazing she made the process so easy and she over all details and answered any questions I had. Thank you Jennifer for your excellent customer service.

14 October 2025
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Reply from OneMain Financial

Hi Adrian! We appreciate your awesome review about your experience with Jennifer! We strive to provide excellent service to all customers. Thank you! -SG

Rated 5 out of 5 stars
Invited

I had all the documents required and…

I had all the documents required and the processing was quick and very satisfactory .

14 October 2025
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Reply from OneMain Financial

Hi Jocelyn. Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources -SG

Rated 5 out of 5 stars
Invited

Morell was amazing

Morell was amazing. Easy to talk to and got me approved quickly for the amount I was looking for.

14 October 2025
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Reply from OneMain Financial

We love to read great things about our customers’ interactions with Morell. Thank you for sharing your experience with us! -SG

Rated 5 out of 5 stars
Invited

Thank you One Main financials for…

Thank you One Main financials for helping me out on this loan. I really needed it and you were the first ones to help me out. I really appreciate you. Thank you so much for giving me a chance.

14 October 2025
OneMain Financial logo

Reply from OneMain Financial

Hi Dora. We really appreciate you taking the time to leave such a positive review. We aim to provide an excellent experience for all of our customers and we are so happy that we were able to do that for you. Thanks again! -SG

Rated 5 out of 5 stars
Invited

Alicia was very pleasant and very…

Alicia was very pleasant and very informative and took good care of us. We appreciate everything that she has done for us.

14 October 2025
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Reply from OneMain Financial

Hi William. We are very happy to hear about your positive experience with Alicia. We look forward to helping you reach your goals. -SG

Rated 5 out of 5 stars
Invited

The ease of paperwork and the…

The ease of paperwork and the knowledgeable employees made this process a great experience.

14 October 2025
OneMain Financial logo

Reply from OneMain Financial

Hi Diana. Thank you for choosing us and for sharing your experience! Improving finances is a journey and we're glad to start that process with you. Don't forget to take advantage of our helpful articles, tools, and tips at: https://www.onemainfinancial.com/resources -SG

Rated 5 out of 5 stars
Invited
OneMain Financial logo

Reply from OneMain Financial

Hi Dolores. Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement -SG

Rated 5 out of 5 stars
Invited

It was very easy to apply and got the…

It was very easy to apply and got the money very fast

14 October 2025
OneMain Financial logo

Reply from OneMain Financial

Hi Pedro. We’re happy to hear that you received the attention, empathy, and help you deserved. We appreciate the chance to assist you. -SG

Rated 5 out of 5 stars
Invited

Have used the Conroe

Have used the Conroe, Tx office for years. Always helpful and informative. Wonderful people.

14 October 2025
OneMain Financial logo

Reply from OneMain Financial

Hi Mary. Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement -SG

Rated 5 out of 5 stars
Invited

Lady's were very professional and made…

Lady's were very professional and made everything easy

14 October 2025
OneMain Financial logo

Reply from OneMain Financial

Hi Scott. Thank you for your kind words. Every step counts and leads to better financial health. We’re proud to be on the journey with you. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement -SG

Rated 4 out of 5 stars
Invited

good review

The One Main personal listened to what my goals were and reacted with enthusiasm.

14 October 2025
OneMain Financial logo

Reply from OneMain Financial

Hi Vance. Putting customers first is what we’re all about. Thanks for the positive feedback. Don't forget: You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement -SG

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