MoneyGram International Reviews 45,867

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the user-friendly service for international money transfers, highlighting the convenience and speed of the process. Many customers value the ability to send money quickly and easily, especially to family members in other countries. The straightforward nature of the app and website is frequently mentioned, making it accessible for users of all ages, including those who are not particularly tech-savvy. Consumers also appreciate features like home delivery options and the ability to track transactions. People highlight the competitive exchange rates and the potential for reduced fees through rewards programs. They consider MoneyGram a reliable and secure way to send funds, particularly in urgent situations. However, some consumers report inconsistencies in payment processes and express concerns about fees and exchange rates. Despite these issues, the overall sentiment remains positive, with many customers expressing satisfaction with the service's efficiency and effectiveness.

Based on these reviews

Rated 4 out of 5 stars

1) The transfer process is always smooth and the exchange rate is pretty competitive than most of others in the market other than XE which is bit slightly more. I would definitely recommend it.... See more

Company replied

Rated 4 out of 5 stars

I used moneygram services to send money it was a good experience just 1 thing charges are bit high then other services.

Company replied

Rated 4 out of 5 stars
Invited

I find money gram easy to follow but sometime it’s very very hard just to get into the system I don’t know why. I try just to get to the screen where the past names I’d send money before so I can just... See more

Company replied

Rated 4 out of 5 stars
Invited

It's easy to send money to another country and easy for them to pick up. But, it would be great if we could enter our debit card for money pickup to be transferred to our accts when we are receiving... See more

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Rated 5 out of 5 stars

Money Gram provide outstanding services for me and my receiver have no problems and issues receiving the funds I sent. I always deal with Money Gram Agent in my Country and they are so profession... See more

Company replied

Rated 5 out of 5 stars
Invited

Simple. repetitive transaction. Most go through quickly, as this one did. I am still concerned about some, though, that, because they go to the Philippines, need to be checked to make sure they're l... See more

Rated 5 out of 5 stars
Invited

I've been using MoneyGram regularly to send money overseas. MoneyGram charges low fees and the exchange rates are favourable as compared to banks. It is easy to send money using the app. The entire pr... See more

Company replied

Rated 5 out of 5 stars
Invited

Moneygram is a quick, safe and reliable way for me to send money to a young boy - now a young man in India who I met while on holiday there and have kept in regular contact with for more than 10 years... See more

Company replied

Rated 5 out of 5 stars
Invited

I appreciate MoneyGram simplicity of access , only thing I didn’t understand, why rate stayed is not what we are being payed at ? Seems no one can answer , is it an additional fee ? I use MoneyGram 2-... See more

Company replied

Rated 5 out of 5 stars
Invited

Initially, I was a bit hesitant to use MoneyGram App to send money, due to negative reviews. I easily created an account profile. The App is easy to use, the fees are clearly indicated based on the am... See more

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Rated 5 out of 5 stars
Invited

I’ve been really impressed by the service offered by MoneyGram where funds are deposited directly into my foreign bank account in the local currency. The exchange rate is also very fair and the proce... See more

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Rated 5 out of 5 stars
Invited

I am a monthly user of this service. Money Gram has made it so convenient to send money home to Jamaica. Using the app, I can carry out transactions at my convenience and quite often, at short notice... See more

Company replied

Rated 5 out of 5 stars
Invited

I would like to share my positive experience with MoneyGram. This company has truly made my life and my family's life easier when it comes to transferring money. The service is reliable, and we can al... See more

Rated 5 out of 5 stars
Invited

There perhaps will never be a better way of transferring money abroad quickly particularly in an emergency. Being able to support loved ones abroad in a time of need is paramount…and all at an afforda... See more

Rated 5 out of 5 stars
Invited

The ability to send money overseas & have it picked up in an almost immediate time frame is fantastic I can literally send money to myself or Family for a modest cost. Carrying cash & exchanging it a... See more

Company replied

Rated 5 out of 5 stars
Invited

Website is very user friendly even for old timer like me that are not computer savvy. Having saved all relevant information of money recipients, my bank account details as well of my transaction his... See more

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Rated 3 out of 5 stars
Invited

If I send money to the receiver named Jahangir xxxx( his named still in my receiver list) , you always hold the funds until I ring you and verify his identity. This is absolutely I don’t like, feel em... See more

Company replied

Rated 5 out of 5 stars
Invited

MoneyGram is a user friendly way to send funds anywhere in the world regardless of your age. The app is straight forward as is the website. It is secure and literally walks you through the process w... See more

Rated 5 out of 5 stars
Invited

I send money to my family in the Philippines regularly. For years I used Xoom and paid a high transfer rate as well as taking days to process, due to time differences, pickup at one if the pawn shops... See more

Company replied

Rated 5 out of 5 stars
Invited

Ever since I started using moneygram I have been very pleased with their service. Although the system may not be as fast as Worldremit, at least moneygram is very efficient and effective. I have not e... See more

Company replied

Rated 5 out of 5 stars
Invited

I will definitely give MoneyGram a 5 star review taking into consideration how far we’ve come and not letting me down even ones. They are fast, reliable and ready to solve problems when there is need.... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent service. Used MoneyGram for years. Even when a payment fails the reimbursement is quick. MoneyGram must ensure to charge less for its commission and give competitive exchange rates as t... See more

Company replied

Rated 5 out of 5 stars
Invited

Straightforward, money transfer delivered and available to my receiver, as indicated in seconds. A very pain free process. (Just get over the create later which is confusingly give the impressio... See more

Rated 4 out of 5 stars
Invited

I used another service before but they changed their agents overseas & increased their rates. So I look for new agency & found MoneyGram which is speedy & reliable plus many agencies which my recipi... See more

Rated 5 out of 5 stars
Invited

i use this service quite regular,and its very efficient.the funds get to a destination in minutes without any real problems.the only problem i amongst others was when it went down few months ago ,due... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent Service with Reliable Transfers! MoneyGram has been a lifesaver for me when it comes to sending money to my family abroad. The process is straightforward, and the transfer times are quick... See more

Company replied

Rated 5 out of 5 stars
Invited

The international money transfer is fast and easy. You just need to verify your identity by taking a picture of your id and upload thru the app. After that, you can send money to your home country, I... See more

Company replied

Rated 5 out of 5 stars
Invited

Once you have set up your account and linked to you debit or credit card, using MoneyGram is easy peasy!! It is simple and efficient. In all my time sending money thru MoneyGram, I only had one proble... See more

Company replied

Rated 4 out of 5 stars
Invited

As such things went well. Though my profile got blocked, not once, but twice. The 1st time I can understand the additional scrutiny. But why, after clearing all details with the security team, was I b... See more

Company replied

Rated 5 out of 5 stars
Invited

You know since 2016 I was first using Western Union and Western made it very difficult for my partner to receive funds. Because back then there was a lot of fraud.Then I tried Money gram and haven't h... See more

Company replied

Rated 4 out of 5 stars
Invited

MoneyGram was one of the best with the best exchange rate over the rest. After they had their issues with the cyber act they went downhill and I stopped using them due to many issues of money not goi... See more

Company replied

Rated 5 out of 5 stars
Invited

Over multiples years of experience sent money through money gram so simple and easy. Even when the details given was mistakenly written, still was easy to changed the details without cancelling the... See more

Company replied

Rated 5 out of 5 stars
Invited

MoneyGram makes my life way much easier, because I can send money directly into my bank account instantly. It doesn't take too long before I get an approval. Many thanks MoneyGram!

Company replied

Rated 5 out of 5 stars
Invited

Quick and easy to use the moneygram app. No need to go through lengthy identification process every time. It's convenient to send money to relatives/ friends by using a few taps on your phone as you... See more

Company replied

Rated 3 out of 5 stars
Invited

I dont appreciate the employees at Walmart asking my Son what he's using the money for that I send him. It's none of there business & he's receiving money not sending. This is the last time I'm using... See more

Company replied

Rated 3 out of 5 stars
Invited

It took 2 to 3 days for the recipient to receive the money sent while on your application, it says 10-minutes. That was not good at all. Customer service person was not professional at all and it too... See more

Company replied

Rated 5 out of 5 stars
Invited

I’ve only used MoneyGram a few times. I found it easy to send money abroad and all done while sitting at home, using the App. The fees charged were minimal and this was for the usually more expens... See more

Rated 4 out of 5 stars
Invited

Moneygram online has proven to be a valuable asset to me. The ease and relief of being able to do transactions online and from my own home is a comfort. Moneygram provides currency exchange informatio... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been working in a private commercial Bank in my country and found Money gram one of the best exchange company in this competitive world. I served customers for many years and found people happ... See more

Company replied

Rated 4 out of 5 stars
Invited

It’s nice that you offer good rates compared to Western Union. Sad that there’s not many MoneyGram locations available at the receiving location. MoneyGram also needs to offer discounts to regular cus... See more

Company replied

Rated 5 out of 5 stars

I had a very bad experience with money gram what they did offer me a very good rate on moneygram app. when I made the actual transfer it shown a completely different. I have only found out only when... See more

Company replied

Rated 5 out of 5 stars
Invited

Minor problems like with everything else-But will not complain at all about major issues- I will recommend the company to use them without any hesitations - By t way the only issue I've had was the o... See more

Company replied

Rated 5 out of 5 stars
Invited

Sending money to family members to Belarus has been very helpful to myself and my family during these times of Russia/Ukraine war. If it was not for Moneygram I would have to be searching for other wa... See more

Company replied

Rated 3 out of 5 stars

The information I am looking for is if anyone knows where to receive money in London as all the post office in the UK stopped the services due to Cibber security. I only have 2 more weeks after the 90... See more

Company replied

Rated 5 out of 5 stars
Invited

I've used MG services for a few months now, and never have had issues. Been able to transfer directly to an account, and now I'm a member of the MG plus Rewards, enjoying discount in some transactions... See more

Company replied

Rated 5 out of 5 stars
Invited

I ABSOLUTELY LOVE MONEYGRAM. I DO NOT HAVE TO GO STAND IN LINE TO SEND FUNDS ANYWHERE IN THE WORLD. THE TWO TIME I HAD TO CALL IN TO GET HELP, THE PROBLEM WAS DEALT WITH COURTEOUSLY AND QUICKLY. I HA... See more

Company replied

Rated 3 out of 5 stars

we had a very bad experience ,my sister had to go to 5 different places before she got her money, The first place was super rude and sent her away 2 times. She had to drive to another town to get her... See more

Company replied

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Company details

  1. Money Transfer Service
  2. Financial Consultant
  3. Financial Institution
  4. Money Order Service
  5. Non-Bank Financial Service
  6. Payment Service

About MoneyGram International

Written by the company

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About MoneyGram

MoneyGram International, Inc. (NASDAQ: MGI), a global leader in the evolution of digital P2P payments, delivers innovative financial solutions to connect the world's communities. With a purpose-driven strategy to mobilize the movement of money, a strong culture of fintech innovation, and leading customer-centric capabilities, MoneyGram has grown to serve over 150 million people in the last five years. The Company leverages its modern, mobile, and API-driven platform and collaborates with the world's top brands to serve consumers through its direct-to-consumer digital channel, global retail network, and embedded finance business for enterprise customers. MoneyGram is also a leader in pioneering cross-border payment innovation and blockchain-enabled settlement. For more information, please visit ir.moneygram.com, follow @MoneyGram on social media, and explore the website and mobile app through moneygram.com.

Consumer services

MoneyGram provides customers with fast, reliable, and convenient international money transfers to their family and friends. Whether sending money online, from a mobile phone, at a kiosk, or any one of our over 400,000 locations, we connect customers whenever and wherever they need it. We also go beyond sending money transfers with bill payment services, money orders, and official check processing in select markets. Learn more about our consumer products here.

Business solutions

MoneyGram works with enterprises to provide high-performance payment and financial services. We're trusted by businesses, financial institutions, and our thousands of agents around the globe. We invite you to learn more about our banking solutions, biller solutions, how to become an agent, and to fill out our short product information form if you're interested in working with MoneyGram to improve your bottom line.

MoneyGram Foundation

MoneyGram Foundation is committed to supporting economic development through charitable grants that address financial literacy and workforce development/job readiness. In addition, the MoneyGram Foundation makes an annual grant to Save the Children for international disaster relief efforts.

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Contact info

4.2

Great

TrustScore 4 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Horrible horrible service

Horrible horrible service! The agents were unprofessional, disrespectful. I sent the money on Friday and the agreement that 3-4 business days which was Tuesday I should had received the reference numbers. I called since I did not receive it. The agent told me to wait still the end of Tuesday or latest in Wednesday. I called again in Thursday and they told me that it’s not ready for reference numbers. And told me to call after 6pm since it passed the 4th day. I called back and another agent told me to waited still the end of Thursday or the end of Friday to get the numbers! So this is a waiting game. I was mad and asked what other options and what if the references numbers won’t be available after Friday? They said that I can cancel the service and lost your sending fee! What? For real? When moneygram messed the service off, the customer will only lost their service fee? How convenient! I would definitely sue the hell out of moneygram for being cheated their clients into their game. case number 40669803

16 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you for sharing your experience with us. We're sorry to hear that your experience with MoneyGram did not meet your expectations. We appreciate your loyalty and would like to apologize for any inconvenience you may have experienced. We'll take your feedback and strive to improve the quality of our service. Best regards, MoneyGram International.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

Unable to speak with any live agent…

Unable to speak with any live agent over the phone chat agents indian chat unresolved or logging me out very dismissive and very repetitive very poor customer service and 10 days to resolve any issues is outrageous

15 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 4 out of 5 stars

We were excited to see MoneyGram start…

We were excited to see MoneyGram start serving in Syria, giving us an option over the astronomically expensive Western Union, only to have it stop all of a sudden. Why?

15 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you so much for taking the time to leave such a fantastic review for MoneyGram. We appreciate your kind words and are glad that the MoneyGram app user-friendly for you. Thanks again, and have an awesome day!

Rated 3 out of 5 stars

My account got disabled without any…

My account got disabled without any tangible explanation after i lost a huge amount of money using this service , Getting started with SPACE BANK has been the best decision i ever made , I will forever stick with them because they always keep there promise .

13 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you for taking the time to share your feedback about MoneyGram. We sincerely appreciate your review and value your patronage. We hope to have the opportunity to serve you better in the future.

Rated 1 out of 5 stars

Avoid MoneyGram at all costs!


Avoid MoneyGram at all costs!
I verified my identity, submitted my passport, and followed all the limits and policies. After one successful transfer, my account was suddenly disabled without any reason or warning. Their support is absolutely useless — no explanation, no transaction details, nothing but generic responses. This is by far the worst experience I’ve had with a financial service.

14 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

My parents decide to gift me 1500 gbp…

My parents decide to gift me 1500 gbp at the counter the lady from money gram said that you can't send all amount in one go needs to be split in 2 and they charge a fee for both transaction what a scam !!!not talking about very bad costumer service they keep coming with excuses I raseid a complaint hope that is going be justice !

13 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

I had a relative send me money abroad a…

I had a relative send me money abroad a few days ago for a cash pick up, and I've never been so frustrated in all my life. Trying to find a location for a cash pick up is almost impossible, either the locations are closed or they no longer offer that service anymore even when the moneygram website says they do. If anyone thinks about using MoneyGram please don't as you will be wasting a lot of your time, try western union instead as most places seem to be using them more.

9 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS
Horrible service, they are not able to complete transactions.
I did a transaction with them for about 1000€ and it told me the transaction is completed and the money is ready to pickup. After the receiver went all the way to the bank to pick up the money just to hear that there is no such reference number available for pick up, I had to call their customer service to see what is the issue, and they told me to send them more documents, which I had already sent with the initial payment.
Also there is no personal information processing guidelines so I am not too sure about security of the information sent to them. They said it will be processed in 48 hours, but now we are at 8 days past the original transaction and they REFUSE to comment or even refund the money, just saying I need to wait another 2 days, any time I call them.
I will be pursuing this in the court of law.

UPDATE :
I clearly requested a refund in my writings, but after 8 days of delay they emailed me that the transaction has went through, which is completely illegal based on international law.

7 October 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

Took more than 10 days to ask me a…

Took more than 10 days to ask me a question about my transfer and that too when I contacted them 2nd time via chat and then finally approved my transaction. Pathetic service. Never using again

24 September 2025
Unprompted review
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Reply from MoneyGram International

Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

Account disabled permanently without explanation

They disabled my account permanently when I was just sending money to my brother, when I called customer service they didn't even tell me the reason and told me I had no chance of using their services again forever

4 October 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you for sharing your experience with us. We're sorry to hear that your experience with MoneyGram did not meet your expectations. We appreciate your loyalty and would like to apologize for any inconvenience you may have experienced. We'll take your feedback and strive to improve the quality of our service. Best regards, MoneyGram International.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

MoneyGram are not trustworthy

I transferred a small amount of money to my brother in Syria. After a few days MoneyGram stopped their service in Syria. The bank in Syria was unable to hand in the money to my brother because MoneyGram system has stopped working and is not allowing them to process the payment. Having spoken to customer services, they refunded me only the transaction but NOT the fee of £4.99. I spent more than 30 minutes on the phone speaking to different staff members in different departments and yet this refund has not been made. They said they need to approve it first l. How bizarre MoneyGram are unable to provide the intended service but they changed me for their service and took a long time from me on the phone negotiating the refund of their fee

19 September 2025
Unprompted review
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Reply from MoneyGram International

Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

Bad experience with Moneygram

My first and last experience with Moneygram. After creating a profile and filling out all details for my first transfer, receiving clearance from my bank(!), my profile was blocked. The customer service did not give a reason for the blocking and told me to visit a MoneyGram agency would mean 1 hour of driving. Tried to log on again to REMOVE my profile did not work. Back to Western Union again....

3 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you for sharing your experience with us. We're sorry to hear that your experience with MoneyGram did not meet your expectations. We appreciate your loyalty and would like to apologize for any inconvenience you may have experienced. We'll take your feedback and strive to improve the quality of our service. Best regards, MoneyGram International.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

I do not appreciate opening the…

I do not appreciate opening the account. Taking money and then closing the account due to what customer service rep says non-agreeable activity. 

I got no feedback on how or what policy they did not agree with.

2 October 2025
Unprompted review
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Reply from MoneyGram International

Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

The absolute worse

The absolute worse. Do not use this service. They promise to be fast but it took over 6 hours to fix a cancelled account only to have issues again when trying to send money. They don't accept all documents their system doesn't recognize all documents. I will go back to using good old trusty WESTERN UNION!

1 October 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 4 out of 5 stars

Customer service

In a few minutes I was out no long waiting

2 September 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you so much for the glowing review - it means a lot to us! We're thrilled to hear that MoneyGram provided a great experience, and we can't wait to have the opportunity to serve you again. Thanks again for taking the time to share your positive experience with others - we truly appreciate it!

Rated 1 out of 5 stars

Do not send money with Money Gram

Want to send the money to Pakistan. Rate was quoted Rs.394 but when go to the final stage of sending the money, the rate drop to the Rs.386 that is a scam.
Anyway I go ahead and still send the money.
After I receive the email that they need extra information.
when call them, they need the Receiver's Father name and Grand Father's name as well.
They want to know the whole family history.
So cancel the transaction.
They are big scam.

20 September 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you for taking the time to leave a review. We sincerely apologize for any negative experiences you may have had with our service. We appreciate your feedback and will use it to improve our system. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

Stay away from Moneygram at any cost

Stay away from Moneygram at any cost. They have a breached platform, horrible customer service and take no responsibility. Someone made three transfers $1500 each from my bank account using my Moneygram credentials. I never received any two factors authentication and yet they authorized the transactions. Now they tell me there is nothing I can do.

29 September 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

Fraud account and lost money

An account was created under my details. Two transactions were made. I reported these the moneygram. I was told the money can't be returned, and the account used has been closed due to moneygram was unable to verify the account. They should not have made the transfer if the account could not be verified. I have been left to report to the police and action fraud to try to get the transferred money back as MoneyGram is not interested in reviewing their security and helping on the fraud they allow.

29 September 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you for taking the time to leave a review about your experience with MoneyGram. We apologize for any inconvenience caused and appreciate your feedback. We hope to serve you better in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

Don’t use them

Don’t use them. They are the worse ever. Entering the receiver occupation wrong will end up your account getting blocked.
And they don’t even bother to review your account or send an email back to tell you of the outcome.

26 September 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you for leaving a review. We apologize for any negative experience you may have had while using our services. We appreciate your feedback and hope to make improvements in the future. Thank you for choosing MoneyGram.
Please visit MoneyGramFeedback.com to tell us more about your experience.

Rated 1 out of 5 stars

I had a terrible experience with moneygram

I had a terrible experience with MoneyGram. My account was suddenly blocked right after I filed a dispute for a failed transaction. Instead of helping me resolve the issue, they treated me like the problem. There was no proper explanation, no clear communication, and no resolution—just a locked account and frustration.

It’s unfair that a customer who simply wants their money back for a failed transfer ends up punished. Customer support was unhelpful and dismissive. I trusted MoneyGram with my hard-earned money, and they completely let me down.

I would not recommend using MoneyGram—there are plenty of other transfer services that actually value their customers and handle issues responsibly.

24 September 2025
Unprompted review
MoneyGram International logo

Reply from MoneyGram International

Thank you for taking the time to leave a review of MoneyGram. We are sorry to hear that your recent experience with us did not meet your expectations. We apologize for any inconvenience this may have caused you. We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Please visit MoneyGramFeedback.com to tell us more about your experience.

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