The Kingdom Bank Reviews 194

Huge thank you for your help Andżelika!
I must say she was so patient and understanding with me, finally a bank that provides me everything I need. Thank you.

Onboarding was a nightmare: high-pressure sales, promises of a “discount,” then nothing but delays and confusion. The process felt more like dealing with a pushy call-center than a legitimate bank. Staff didn’t even seem certain about their own services. I regret signing up in the first place.

Big thanks to Rasids from Customer Success! I made a mistake with my request, but he called me right away and after quick explanation from my side, he helped fix the situation promptly. I would recommend Kingdom bank!

I’m not saying anything illegal is happening, but the lack of transparency has really damaged my trust. Transactions take far longer than expected, explanations are vague, and I’m constantly asked to “wait for updates” that never arrive. The whole experience feels unstable and unreliable.

My fully verified account with KingdomBank was LOCKED DOWN the absolute moment I attempted to fund it and order a debit card. This immediate lockout is unacceptable and strongly suggests a malicious bait-and-switch operation: luring customers to deposit funds only to seize access. Support has been utterly useless, providing nothing but the repetitive, non-answer "compliance reasons" and deliberately refusing to offer a single detail or solution. This is not customer service; it is a brazen denial of access to my own money. KingdomBank clearly cares nothing for its customers, only for seizing capital. I DEMAND the immediate and full restoration of my account, or an official, detailed, and written justification for the closure. I will not tolerate further silence, and my negative public reviews will remain active—and multiplied—until this intolerable situation is rectified. Your current conduct has been a deliberate obstruction and a truly terrible experience.

Excellent experience with The Kingdom Bank. The onboarding was smooth, service fast, and everything clearly explained. A special thanks to Paolo, my account manager: professional, responsive, and genuinely helpful. Highly recommend.

My experience:

I paid $350 for an IBAN in May 2025, never got to use it, and received an email in August informing me that it was no longer available. It took 6 months to get a refund.

You have to explain and justify every bank transfer, otherwise they refuse it. They have denied transfers, from respected companies, several times in a row.

All incoming payments must be justified. Some of them are "lost". A transfer received has still not been credited (since Oct 1st). 2 months+. The MT103 was provided as proof of transfer on Oct 28th. 1 month+.

Ali Provided Amazing Support!

The Kingdom Bank truly offers a wide range of solutions, and their staff are very knowledgeable, kind, and helpful. My Account Manager, Ali, explained everything clearly and patiently answered all my questions. I’m very satisfied with their service and would definitely recommend them

I've had a great experience with this online bank. Paolo, my account manager, always replies very quickly and is extremely helpful throughout every procedure. The service overall is very professional, and I feel well supported whenever I need assistance. Highly recommended!

Great experience with Kingdom Bank. Especially thanks to customer advisor Rashid, who was very helpful, attentive, and answered all my questions.

I’m honestly furious. They deleted my review and I have no idea why?? I can provide the emails and proof of the contact with the kingdom bank.

In case they remove this one too, here’s the summary:
1.⁠ ⁠I was invited to open an account with Kingdom Bank right after I started the process with Jeton Bank, which made it very clear to me that they’re connected. Same setup, same style. And yes, I believe they probably have more companies under the same umbrella to move money around in different ways.
2.⁠ ⁠I had a meeting with one of their representatives, Muzaki, and he didn’t seem confident about the services or the company. He mentioned it could take more than a week for an application fee to arrive because things weren’t working properly at the moment at the kingdom bank. A week? For a bank? It already showed how unreliable their system is. The staff didn’t seem trained, didn’t understand basic financial terms. It honestly felt more like a call centre full of people who weren’t happy to be there and had no solid financial knowledge.
3.⁠ ⁠I know companies that have already onboarded with them, and even basic SWIFT or SEPA transfers don’t work properly. Payments get delayed forever or don’t arrive at all. Completely unacceptable.
4.⁠ ⁠The real issue seems to be the management. The employees just repeat scripts and don’t actually know what’s going on behind the scenes. Even they don’t speak positively about the company(this is the reason my concern started).
5.⁠ ⁠From everything I’ve seen and heard, this does not come across as a serious financial institution. It feels more like a place that focuses on onboarding high-risk clients just to move money around. That is my honest impression based on what I’ve experienced.
6.⁠ ⁠I was even told by their own employee on the meeting that the company is run in a very closed, Turkish traditional way, which explains a lot about how things operate internally.
7.⁠ ⁠I’m going to keep looking into this company, because there are too many unanswered questions. Who is running it? Who is investing in it? Why are they onboarding high-risk clients? Are they even authorised to operate in the UK? Where are their offices located? He said the it was located a walking distance from St Paul’s. But their presence in the uk raises a lot of doubts.
8.⁠ ⁠And yes, they will probably delete this review again. But if at least one person reads it before they do: please don’t open an account with this company. If they keep deleting my review, I’ll keep posting it. We need to stop this business from operating in European countries. Scammers are using this company to scam all of us.

Ali is a great manager. He helped me with a smooth account process. I highly recommend him for his timely responses and for patiently answering all my questions, even when I asked the same thing multiple times in a day.

exceptional support by Kerem D. he was really quick to respond my queries and solved my problems fast. Definitely recommend this bank. 10/10

Huge thanks to Rasids from Customer Success! He helped me so quickly and made everything super easy. Really great service. I’ll be recommending The Kingdom Bank to everyone!

It’s amazing lil while ago I talked to kerem demirag from the bank and it was pleasure talking to him and the way he explained is self satisfactory and I hope to be in touch so we can continue the business together thank you for your deep insights and for crypto market it seems so easy to go through the kingdom bank looking forward for the physical card now see how that will go

My client advisor Kerem helped me set up my account, and thanks to his support it all felt very simple—just as it should be.

Very good Sevice , they helped me through all steps and everything was clear and professional

Platform is user friendly and great Customer support .

I highly recommend

Special thanks to violeta

I am very pleased with our cooperation with the bank.
Our manager, Veronica, is always available to answer any questions and is always in touch.

Spoken to the agent, whose name was Andzelika was professional, calm, and resolved the potential issue within minutes, walking me through the steps to secure my account and order a new card.
Andzelika thank you once again.

From the very first contact, the sales rep tried to pressure me into opening an account — quoting a high fee, then offering a “discount,” which felt shady. Once I agreed, the onboarding was slow, confusing, and disorganized. Even worse: internal staff didn’t seem confident about their own services. It felt less like a real bank and more like a call-centre trying to push you through — absolutely no sense of reliability or long-term trust.