Ali Provided Amazing Support! The Kingdom Bank truly offers a wide range of solutions, and their staff are very knowledgeable, kind, and helpful. My Account Manager, Ali, explained everything clear... See more
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Big thanks to Rasids from Customer Success! I made a mistake with my request, but he called me right away and after quick explanation from my side, he helped fix the situation promptly. I would recom... See more
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Onboarding was a nightmare: high-pressure sales, promises of a “discount,” then nothing but delays and confusion. The process felt more like dealing with a pushy call-center than a legitimate bank. St... See more
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Very good Sevice , they helped me through all steps and everything was clear and professional Platform is user friendly and great Customer support . I highly recommend Special thanks to vio... See more
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Company details
Written by the company
The Kingdom Bank is a global fintech bank based in the Commonwealth of Dominica. Our award-winning bank proudly provides tailor-made secure, next-generation digital banking services to international customers. The Kingdom Bank provides corporate and correspondence banking services, local and global payments over 50 currencies.
Contact info
First Floor, 43 Great George Street, Roseau, Commonwealth of Dominica, 00109-8000, Roseau, Dominica
- team@thekingdombank.com
- thekingdombank.com
3.7
Average
195 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
The Kingdom team is polite
The Kingdom team and account manager Yavuz is polite, reliable, responsive, qualified, and fast. They won't leave you alone with a problem and will fight for you until the last possible moment. They know their job very well.
25 July 2025
Unprompted review
Reply from The Kingdom Bank
Dear Simon Møller,
Thank you for sharing your positive experience! We are pleased to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Verified
Andzelika at Kingdom Bank is truly…
Andzelika at Kingdom Bank is truly wonderful! She’s always so helpful and makes sure everything runs smoothly. She makes you feel supported every step of the way, and working with her is always a pleasure. I really appreciate all the effort she puts in!
12 September 2025
Reply from The Kingdom Bank
Dear Natalie,
Thank you for sharing your positive experience about our team! We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Professional
Professional, Veronica specifically, very thorough kyc , sumsub was a bit unstable but staff picked up quickly. Very good service so far in onboarding
10 September 2025
Unprompted review
Reply from The Kingdom Bank
Dear Robert,
Thank you for sharing your positive experience about our customer service team!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Verified
My account manager Esra has been really…
My account manager Esra has been really helpful. Always quick to respond and solves any issues quickly. It makes banking with The Kingdom Bank a lot easier
9 September 2025
Reply from The Kingdom Bank
Dear Igor,
Thank you for sharing your positive experience about our customer service team!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Andzelika Gierczak from the Kingdom Bank goes above and beyond!
Andzelika Gierczak is always such a help; nothing is ever too much trouble. She goes out of her way to make sure everything works out smoothly, and I never feel like just another customer. Really appreciate the extra effort every time. She's been fantastic to work with.
11 September 2025
Unprompted review
Reply from The Kingdom Bank
Dear Matt Jennings,
Thank you for sharing your positive experience about our customer service team! We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Verified
Friendly and knowledgeable
Friendly and knowledgeable, prompt customer service Kingdom Bank, thank you Veronica Gallo exellent service
9 September 2025
Unprompted review
Reply from The Kingdom Bank
Dear Hanna,
Thank you for sharing your positive experience about our customer sevice team!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out. We are always here to help!
Kind regards,
The Kingdom Bank
Disappearing Customer Support
I reported a missing deposit, but all I got were canned responses. My questions were never addressed, and eventually support just stopped replying. No escalation option, no phone number—just silence. That’s scary when money is involved.
3 September 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
Title: Exceptional service from Veronica G — a true asset to The Kingdom Bank
I rarely write reviews, but Veronica G deserves special recognition. She has been my corporate and personal Relationship Manager at The Kingdom Bank, and her service has been nothing short of outstanding.
Veronica is consistently responsive, clear, and proactive. She anticipates issues before they arise, explains requirements in plain language, and follows through until everything is resolved. From onboarding to navigating compliance/KYC and coordinating international transfers, she’s made complex processes feel simple and stress-free.
What really sets Veronica apart is her professionalism and genuine care. She treats every query—big or small—with urgency and attention to detail, and she’s been equally fantastic with the clients and colleagues I’ve referred to her. The feedback from them has been uniformly positive: fast responses, practical solutions, and a courteous, can-do attitude.
In short: Veronica is dependable, knowledgeable, and incredibly effective. I trust her completely with my banking needs and will continue recommending her without hesitation. The Kingdom Bank is lucky to have her.
1 September 2025
Unprompted review
Reply from The Kingdom Bank
Dear Dan Agius,
Thank you for your detailed feedback. We’re glad to hear that your experience with our relationship management team has been smooth, supportive, and effective. Providing clear guidance, timely responses, and dependable service is exactly what we aim for at The Kingdom Bank. We appreciate your trust and the referrals you've made. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
Hidden or Misleading Fees
When I made my initial transfer, the platform promised minimal fees. But after reviewing my statement, I saw unexpected processing charges. Support just sent me to a long, vague policy PDF that didn't clarify anything. Feels like a bait-and-switch.
2 September 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
A solid choice for international business needs
Working with The Kingdom Bank has been smooth and professional. The onboarding process was clear, and once the account was active, payments and services ran without complications. The multi-currency setup and support team make it a solid choice for international business needs.
3 September 2025
Unprompted review
Reply from The Kingdom Bank
Dear Veronica De Madrid,
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
App Flakiness & Repeated Logouts
The app itself looks modern, but it's not reliable. Frequent logouts mid-transaction, frozen screens, and one feature after another fails to work. It’s unacceptable for a "digital-first" service to be this unstable.
1 September 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
App Constantly Crashes"Despite the…
App Constantly Crashes"Despite the fancy branding, this bank is full of technical problems. My app crashes constantly, and I’ve had issues logging in multiple times. Not reliable for serious financial needs.
14 August 2025
Unprompted review
Reply from The Kingdom Bank
Dear Andelara,
Thank you for your feedback. We’re currently reviewing the details and will follow up if any action is required. If you believe there’s an issue with your account or application, please contact our support team at support@thekingdombank.com or reach us through our contact page at https://www.thekingdombank.com/contact-us so we can assist you directly.
Kind regards,
The Kingdom Bank
Card Issuance Fee Surprise
I requested a "free" physical card during onboarding based on written confirmation from support—only to be hit with a retroactive $100 charge. They admitted the mistake but refused to issue the card for free. Felt predatory and disingenuous.
7 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
No transparency, just stalling
Every time I reach out, I get vague replies and no progress. I was promised my business account would be active in 48 hours. It’s been 2 weeks, and they keep asking for “one more document.
19 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
Verified
Impressed
My experience with The Kingdom Bank has been good overall, sometimes there ar some delays with the transactions but what really stands out is the support I’ve received from Esra. She is professional, patient, always finds a solution and make sure my questions are answered clearly. She makes the difference
27 August 2025
Reply from The Kingdom Bank
Dear Rami 1,
Thank you for sharing your positive experience!
We are happy to hear that you are happy with our services. If you have any further questions or feedback, feel free to reach out, we are always here to help!
Kind regards,
The Kingdom Bank
The app looks modern but it's not…
The app looks modern but it's not reliable. I kept getting logged out and some features just don't work properly.
26 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
Still can’t withdraw MY money
I’ve been trying to withdraw funds for over a week. They claim there's a 'compliance hold' but refuse to provide any documentation or timeline. It feels like my money is being held hostage.
26 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
App never works properly.
The mobile app crashes constantly—especially during transfers or login. I’ve reinstalled three times, nothing changes. For a “digital bank,” their tech is embarrassingly unstable.
16 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
Vanished funds, no help.
I transferred $3,000 to a vendor last week. Funds left my account but never arrived. Kingdom Bank says ��we're investigating” but hasn’t followed up in 5 days. This is unacceptable.
22 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
I signed up with kingdom bank because…
I signed up with kingdom bank because they advertise quick withdrawals, claimed to be processed within 12 to 24 hours. When I requested a withdrawal, I expected it to arrive promptly, but here I am, five business days later, still seeing no sign of it. Every message to support only says the issue is out of our hands, and I’m asked to wait, no clear explanation, no timeline. It’s incredibly frustrating, especially considering I had faster withdrawals in the past for smaller amounts. The lack of transparency is the real problem, it's like they don’t care about their customers once money's on hold.
1 August 2025
Unprompted review
Reply from The Kingdom Bank
Statement from The Kingdom Bank
We, at The Kingdom Bank, are aware of a coordinated campaign involving repeated, false claims that do not reflect genuine customer experiences. These reviews appear to be part of an intentional attempt to misrepresent our services.
We take all feedback seriously and always reach out to clients who report issues to better understand their experience and provide support. However, in these specific cases, our attempts to contact the reviewers have gone unanswered, and no legitimate concerns with our services have been identified.
We remain dedicated to maintaining the trust of our clients and the integrity of our platform, and we will take all appropriate steps to protect our reputation, uphold confidentiality, and defend the integrity of our services.
If you are a current or prospective client and have any questions or concerns, please contact us directly at team@thekingdombank.com. We are here to help.
Kind regards,
The Kingdom Bank
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