Delivery time is a Joke !!
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Just to reiterate what most other contributors have said, in the hope that somebody reading this will avoid this company at all costs. Incompatible devices that don't work and no communication as s... See more
Purchased after there false advertising. Took ages to arrive. Once arrived they are not compatible with apple. Numerous requests made for refund and keep getting the repeated emails of ‘have you tri... See more
Unfortunately I bought a scam product from "Swedish" company and shipment came eventually from China and is not connecting. They do not sync to my iPhone that has latest OS. Their "support" is just pl... See more
Not worthy of 1 star to be honest - SCAM. Brought items, eventually arrived from China. Wont connect, initially finds the tag but 15 seconds later flags up an error and contact supplier. Supplier... See more
This is a massive scam !! Bought pack of 3 that arrived from China and none work, started to do some investigations and the company not even registered in Sweden is all Chinese scammers, they did an... See more
I ordered two trackers, and only one actually worked. I followed the manual to the letter, trying multiple times, but it still didn’t work. Support was completely useless they just sent me the same ma... See more
Made two purchases for trackers, received email confirmation of the purchases and then radio silence. Been waiting over a month for items and refund but in the end asked Amex to get the cash back for... See more
I bought this product from the company website...Thought from Sweeden Europe, but at the end of the day it was dispatched from China. 14 days waiting period. Received the parcel non of the tracker wor... See more
After paying for the order on their payment provider's website, TrackGo did not finalise the order and did not send the order confirmation. After my e-mail saying that the amount was debited from my a... See more
Totally agree with al the negative reviews. Bought one on advice from our local police force but have never got it to connect through iOS! Have sent two emails to them with no response, not even... See more
Waited what seemed forever for them to arrive, I have tried every which way to pair them but they do not work, I would not recommend buying these so called trackers as looking at other reviews its imp... See more
Do not buy that scum. Cannot connect to iPhone 14, service is just sending manual which I have, they are useless. They are cheating people, the other information is on their website site, the other th... See more
Ordered on 03/10/25. . Scores of emails send. Occasional replies. Still not arrived. I'm initiating a refund process through my bank but I don't expect the product or my money back tbh.
It is a worthless piece of junk - it works only within your bluetooth range and with android. It couldn't locate my when it was in my pocket less then in an 100 m radius.
2 months, still waiting. useless communication, don't fall for this scam. money is gone
Silly me. Should have watched the videos before oredering... Of course it doesn´t work for that price... The worst thing is I cooperated in the Ali Express consumerism trap... GPS trackers are expensi... See more
Horrible, the item took weeks to come and then never worked, Contacted many times no one was responding, it is a scam just getting the money ans never reply on customer
Bought a tag on sept 22nd and received it on the 10th Oct. The tag doesn't work. I have written to the company a number of times without any response. I have asked for help fixing the tag or replaci... See more
This is fraudulent. It does not link to my I phone within the process. I have tried to contact customer support on many occasions without any reply!!! Do not waste your money on this item. Maybe the p... See more
Trackgopro does not connect with Iphone 15 Pro. This seems to be a scam brand. Not worth buying under any circumstances. Real Apple Airtags work flawlessly.
Very long delivery. Very bad service. No response to e-mail. I ordered 4 TAGs, 1x for Android and 3x for IOS (iphone). None of the 3 TAGs for IOS (iphone) work, it is impossible to connect. I wrote to... See more
I bought a Trackgo pro. I hoped, Trackgo pro being located in a European country that it should be ok. It got delivered. Not from Sweden, but from some country not in Europa I guess... The tracker d... See more
FaKE Website I order 3 items, pay and did not received any confirmation. the phone number on the TrackGo Pro doesn´t exist
SCAM- Avoid this site. The TrackGo Tag DOES NOT work with iPhone. Tried contacting customer support and it appears there isn't any as i've had no replies.
Waste of money do not buy will not connect to phone and unable to contact anyone in order to return device for money back
Agree with the other reviews. Product is totally useless with iOS. Customer service is non-existent. DO NOT BUY.
Scam. They sent non-working devices. Tried to solve it with support but after couple of mails they just started to be silent. I don't recommend to anyone.
I ordered them for my cats, I got the collars after 4weeks but not the trackers. They said that the trackers were sent but 2month later they still haven't arrived and the company does not reply to ema... See more
Scammers!!! Their product is a total junk! Chinese rubbish!! It does not work and customer service does not help you nor reply to your emails. Stay away from this website and their products.
I wouldn't have even rated 1 star i put one on my bike it doesn't work it give me a massive radius which isnt helpful if my bike got stolen plus most of the time it says it has trouble connecting very... See more
Took a month to arrive. Doesn’t work. No reply from customer service when asking why it won’t work. Scam!
It’s already one month and didn’t received my tracker It’s definitely scam
A complete fraud !! It says that can be connected with an iOS !! It is impossible that you can do !!!!! Fraudulent sale
They took my money and nothing arrived and no one has responded to my messages at all. Be carful
ordered from Malmo - Sweden, received from china 2 weeks later. Smart box, EU - price, chinese product, which does not even work, can not pair it with iphone. Wanted to return items - no reply from T... See more
Ordered 4 x Trackgo Pros and none of them will connect to iOS. They don’t respond to email so pay a bit more and buy genuine apple.
Scam stay away I bought 4 of them they came from China in 40 days and none of them could be paired with my IPhone no after sales service at all!! Stay away
Absolutly sh*t… I made the mistake of ordering before checking real rewievs and the next day i have decided i want to cancell my order (it has not yet been packaged or shipped) and i wrote 3 emails to... See more
Never get the item. No answer from customer service. No money back.
This company is fraudulent, my son bought 4 and none of them work. Not even worthy of 1 star DO NOT BUY
It does not work. I asked for refound and did not receive and answer. Purhesed in sept 25.
Very bad firm and their goods do not work. Dont use your money there. I have returned but they kept the money. Very bad.
very poor communication! very bad service, unfriendly stuff! VERY DISAPPOINTED!
Tags simply don’t work. Took 3 weeks to arrive.
Scam!!! I bought 4 for iPhone and it’s not working
Don't buy it, it won't work😡
Shite, don’t waste your money.
Dus not work 😏
Lurendrejeri!
What people talk about most
Supers hit product
This product is Super Shit. I baught mine and it was expensive and because it's expensive you would think it's legit but let me tell you it's KAK in capetal letters. Delivery time was a lie and the product is also a lie. It only pics up signal when you are in wifi reach other Than that it does not update on where the true location is. It just moves with you on your phone if you are in the car. I hope this compeny burns to the ground because we don't need scamers with product that does not work as advertised. Please people think 5 times before buying this product.
Regards
Kappie
10 December 2025
Unprompted review
I brought two trackers and a bell hide
I brought two trackers and a bell hide, and of course they arrived from china. One tracker works perfectly but shows up on any android phone as detecting an unknown tracking device, so my housemate showed me, so not very hidden lol. The other doesn’t work even after numerous emails still no response about returning or exchanging the faulty tracker.
2 October 2025
Unprompted review
TRACKGO PRO does not work on IPHONE
MY Four trackers took very long to arrive and now they do not connect to an i phone 16. we tried them on 3 different iphones and there is only one answer.
technical Error
9 December 2025
Unprompted review
PLEASE do not buy this product!
Just to reiterate what most other contributors have said, in the hope that somebody reading this will avoid this company at all costs.
Incompatible devices that don't work and no communication as soon as a return / refund is mentioned.
This is most definitely a scam based in China.
PLEASE do not buy.
1 December 2025
Unprompted review
The reviews say it all… get a proper AirTag!
Purchased after there false advertising. Took ages to arrive. Once arrived they are not compatible with apple. Numerous requests made for refund and keep getting the repeated emails of ‘have you tried this… have you tried that’.
Don’t waste your money, the reviews on here say it all!
1 November 2025
Unprompted review
don't trust trackgo
2 months, still waiting. useless communication, don't fall for this scam. money is gone
30 November 2025
Unprompted review
Absolute rubbish
Waited what seemed forever for them to arrive, I have tried every which way to pair them but they do not work, I would not recommend buying these so called trackers as looking at other reviews its impossible to send them back for a refund
22 November 2025
Unprompted review
It’s already one month and didn’t…
It’s already one month and didn’t received my tracker
It’s definitely scam
25 November 2025
Unprompted review
Don't Hold Your Breath: This is Going to Take Some Time
Don't hold your breath: by the time the product arrives from China, all the possessions you wanted to protect will have been stolen and shipped abroad. You'd be better off with an Apple Tag after all. I look forward to seeing if the darn thing actually works if I haven't died of old age waiting. Addendum: they arrived! I was able to connect them and they appear to be working properly. Upgrading this review to 4 stars on the strength of this (would have been 5 if delivery had been a bit quicker).
7 November 2025
Unprompted review
Scammers
Made two purchases for trackers, received email confirmation of the purchases and then radio silence. Been waiting over a month for items and refund but in the end asked Amex to get the cash back for me. Absolute scam
18 November 2025
Unprompted review
Scam
Took a month to arrive. Doesn’t work. No reply from customer service when asking why it won’t work. Scam!
11 November 2025
Unprompted review
TrackGo Pro are scammers!
After paying for the order on their payment provider's website, TrackGo did not finalise the order and did not send the order confirmation. After my e-mail saying that the amount was debited from my account but the order had not been processed, they replied that they could not find my order and payment. After their payment provider presented evidence that the funds were withdrawn from my account in favour of TrackGo, they stopped responding to my emails. I repeatedly requested a refund, but received no response. They are real scammers! Do not deal with them under any circumstances. They will simply cheat you by withdrawing your money and disappearing!
15 November 2025
Unprompted review
Unfortunately I bought a scam product
Unfortunately I bought a scam product from "Swedish" company and shipment came eventually from China and is not connecting. They do not sync to my iPhone that has latest OS. Their "support" is just playing time telling that they wait for their technical departments support but nothing has happened. More than month is now gone and they avoid crediting my purchase.
14 September 2025
Unprompted review
It is a worthless piece of junk
It is a worthless piece of junk - it works only within your bluetooth range and with android. It couldn't locate my when it was in my pocket less then in an 100 m radius.
24 October 2025
Unprompted review
Ordered on 03/10/25
Ordered on 03/10/25. . Scores of emails send. Occasional replies. Still not arrived. I'm initiating a refund process through my bank but I don't expect the product or my money back tbh.
3 October 2025
Unprompted review
Dreadfull - SCAM.
Not worthy of 1 star to be honest - SCAM.
Brought items, eventually arrived from China. Wont connect, initially finds the tag but 15 seconds later flags up an error and contact supplier.
Supplier did respond blaming Apple for an ios update, they say they will pass on to the technical department.
I think after a month of chasing this i have really given them a fair change to prove themselves.
Tags have gone in the bin, where they belong.
14 November 2025
Unprompted review
Spot on works great with iPhone I was…
Spot on works great with iPhone I was impressed
14 November 2025
Unprompted review
Scammers!!
Scammers!!! Their product is a total junk! Chinese rubbish!! It does not work and customer service does not help you nor reply to your emails. Stay away from this website and their products.
12 November 2025
Unprompted review
very poor communication!
very poor communication!
very bad service,
unfriendly stuff!
VERY DISAPPOINTED!
11 November 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.