Chronopost Reviews 164,514

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers have expressed mixed feelings regarding delivery service and the overall service quality. While some people praise the speed and efficiency of deliveries, others report issues. The opinions appear to vary significantly, with no clear consensus. On the other hand, reviewers express concerns about the location and accessibility of some delivery points, as well as difficulties in contacting customer support. Several consumers report negative experiences with customer service, indicating potential areas for improvement.

Based on these reviews

Rated 4 out of 5 stars

Transporteur plus cher que la concurrence mais plus rapide. Attention à force de pratiquer des prix plus élevé de perdre vos clients....

Rated 4 out of 5 stars

Bonne car rapidité du délai de livraison en Pick up mais malheureusement nécessité de faire la queue à La Poste car pas de casier libre… Suggestion = Mettre plus de casiers pour organiser un VRAI Pi... See more

Rated 4 out of 5 stars

This was a good experience only because of the person who delivered my colis. The Chronopost website does not give the address of the collection point which is very near to me -“L’Atelier Fleuri”, a... See more

Rated 4 out of 5 stars

When I first found out my shipment was going to be delivered by chronopost - I went to search for their webpage which is only in french. Then I stumbled upon many negative comments about the compan... See more

Rated 2 out of 5 stars

I received the question if I am home on what day and good choose from different options / dates. Picking my date… adding my mobile phone number …..waiting the whole day, and no sign no call from chr... See more

Rated 2 out of 5 stars

No attempt to contact me at my delivery address even though I had provided detailed instructions to do so. I was there and waiting. I was then directed to go to a pick up site near the Gare Theirs... See more

Rated 5 out of 5 stars

The entire process has been very simple for getting our equipment. The pick-up was close by, easy and very fast. The only issue I've had is in trying to confirm my appointment. I get links to d... See more

Rated 2 out of 5 stars

Parcel with documents arrived humid on two sides and opened on one (it was insured for 1000€). Fortunately, nothing was missing. I tried to contact chronopost to let them know and I was redirected to... See more

Rated 5 out of 5 stars

Le suivi top Le retrait en point relais France pare brise, acceuil au top , heures d'ouverture au top , proximité top , Parking pour se garer top , accessibilité au top merci

Rated 5 out of 5 stars

I have never ever placed an order with any business in which the delivery firm took the package from the sender and the package was in my hands the next day ! , well done Chronpost staff , perfect ser... See more

Rated 5 out of 5 stars

Femme du Carrefour city super gentille souriante tres aimable et super cool. Merci à cette dame de ce Carrefour City d'Evreux Saint Pierre.

Rated 5 out of 5 stars

A very smooth and clear pick-up. Went better than even planned The instructions were clear, the location was easily accessible and the delivery happened exactly the day it was supposed to. The parcel... See more

Rated 2 out of 5 stars

Colis mis en relais or quand on attend pour rien et que l’on reçoit un mail d’accord téléphonique alors que l’on a même pas u un appel je trouve ça honteux

Rated 5 out of 5 stars

"I ordered a laptop and was pleasantly surprised by the fast delivery. It arrived within 3 days, as promised, via Chronopost. The package was well-protected, and the delivery process was smooth. I’m... See more

Rated 5 out of 5 stars

Made an order with a supplier in France. Delivery was by Chronopost, the purchase arrive in just over 48 hours to the Netherlands. Updated from the moment the order was collected. The package arrived... See more

Rated 2 out of 5 stars

I shipped a package from spain to france and everything went well at the begining when my package arrived to france in 2 days but after that my package has been sitting in a random city called poitie... See more

Rated 5 out of 5 stars

A good system - particularly when Orange Fast Fibre doesn’t work for almost a week and they have to send out a dongle

Rated 5 out of 5 stars

Point relais a grimaud carre pro la poste sympathique je recommande Relais pick-up impect dans les temps merci

Rated 5 out of 5 stars

Arrived on time when promised in the advice I received the night before. Had the option to change delivery place and time if required. Always a good service.

Rated 5 out of 5 stars

Point relais cocci marketing au 3 cours Gambetta Aix-en-Provence est un point de retrait ou la personne est sérieuse et aimable

Rated 5 out of 5 stars

Retrait en relais pickup à la station Total au top. Disponibilité, rapidité et gentillesse au rendez-vous. Merci.

Rated 5 out of 5 stars

BON SERVICE INFORMATIONS PREALABLES. CHANGEMENT DU POINT DE RELAIS MAIS SANS DIFFICULTE CAR LE NOUVEAU RELAY SE TROUVE A PROXIMITE DU PREMIER. PERSONNEL AIMABLE ET EFFICACE

Rated 2 out of 5 stars

Lost my package and spend one week finding it. International phone number did not speak English.

Rated 5 out of 5 stars

Respect des conditions de vente, emballage correct et solide. Je recommande vivement ce vendeur.

Rated 5 out of 5 stars

Notifications par mail/sms de la progression du colis et possibilité de changement de lieu de dépose si absence très facile et efficace. Merci

Rated 5 out of 5 stars

La rapidite de l expedition,le contact tres positif avec le 1023, la gentillesse au point relais, la reponse a ma demande pour ma cloture de box cause demenagement.

Rated 5 out of 5 stars

Suivie du colis au top , message d'alerte d'envoi nickel et réception au bureau de tabac SMC samoyède a danjoutin accueil serviable rapide et service au top.

Rated 5 out of 5 stars

relais accessible, personnel rapide. Stationnement en ville infect, mais c'est pas de la faute de Chronopost.

Rated 5 out of 5 stars

The delivery was quick and to a relay point that was very close for me to pick up.

Rated 5 out of 5 stars

ultra rapide, pas de tempsd'attente au guichet, personnel competent au bureau de poste

Rated 5 out of 5 stars

I've read some very bad opinions about this company. In my package there was a registration certificate for the car I bought, so it was extremely important. I had no influence on the choice of the c... See more

Rated 5 out of 5 stars

I work for an online shop and we often use Chronopost. Comparatively they are an excellent team and provide safe and sound service to my parcels. My products are often delivered in 2-3 working days, m... See more

Rated 3 out of 5 stars

I live in EU, but not France. I should receive a parcel which was wrongly routed to France, I tried several times to contact them by the customer service phone number, each time they just said t... See more

Rated 4 out of 5 stars

There was a delay for a couple of days in delivery but given the problems caused by COVID-19, it is more than acceptable.

Rated 4 out of 5 stars

Worrying myself when reading so many negative reviews, parcel showed up a couple of days late but all is ok.

Rated 2 out of 5 stars

displeased with delivery The parcel went back though i called them many times, arranged things with customs etc

Rated 5 out of 5 stars

Thank you very much for the special service! It was a pleasure! Without a doubt, the purchasing experience was one of the best I have ever had!

Rated 3 out of 5 stars

Never deliver to my address, lied on phone saying that i was someone else but i think he just was lazy to bring it to my home,the market owner wanted to steal my parcel btw.

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Company details

  1. Courier Service
  2. Delivery Service
  3. Shipping Company

About Chronopost

Written by the company

Chronopost est spécialisée dans la livraison express de colis jusqu’à 30kg aux entreprises et aux particuliers.


-------------------------------------

Contact Service Client


Pour toute information sur vos colis, consultez votre suivi 24h/24 et 7j/7 en ligne sur notre site ou en posant la question à notre Chatbot Léonard !

Nos conseillers clients sont à votre écoute
du lundi au vendredi de 8h à 19h
et le samedi de 8h à 12h.

au 09 69 391 391 *

sur Messenger

sur Twitter (DM)

sur chronopost.fr


* Appel non surtaxé


-------------------------------------

Important


Notez que pour la sécurité de vos colis et de vos données, nous vous recommandons de ne jamais communiquer vos numéros de suivi en public !


-------------------------------------


Contact info

3.6

Average

TrustScore 3.5 out of 5

165K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Disappeared parcel

Not realible delivery at all.
My parcel just disappeared on their platform. Without any information or notice.
Joke of the company .
It was a Christmas gift for my child.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Despite emailing them and calling them…

Despite emailing them and calling them at multiples times, they try to deliver my international package to a different city , 100 km away

Worst customer service , rude people most of the time and liars , saying oit will be delivered tomorrow, next day its on his back to the sender

Now its back to the sender me but i sent this while on holidays

1 October 2025
Unprompted review
Rated 1 out of 5 stars

NEVER SEEN WORST THAN THIS

NEVER SEEN WORST THAN THIS . THEY MARKED MY DELIVREY AS "DELIVRED "WHILLE I NEVER EVEN GOT IT AND I WAS THERE ALL TIME THEY DIDNT RING NOR THEY GAVE IT TO SOMEONE . I TRIED TO CONTACT THEM AND ONE FINALLY ANSWERED ME ,SAID OKEY I WILL LET U TALK W SOMEONE FOR INTERNATIONAL DELIVERY PROBLEMS AFTER IT SHE NEVER ANSWERED AGAIN IN TWITTER . NOW CUZ IM SCARED TO FALL W THIS COMPANY AGAIN I GOTTA ALWAYS CHECK WHO WILL DELIVRE IT TO ME ,LIKE NEVER AGAIN OMG ARE THEY THIEFS OR SCAMMERS OR WHAT?

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Extremely bad service and rude too

Extremely bad service and rude too. The package has not been updated in 5 days, it took me 20 minutes to get through their customer service number and then the person there was very condescending and rude and his first piece of advise was that I should "relax" (I was not speaking in a loud voice or sounding stressed) and just wait, and maybe tomorrow it would be updated. Also that I should call Vinted or the seller of the item, after which I said Vinted is not a shipping company and the seller doesn't know more than what you tell them, and you're not telling them anything. He had no explanations, no updates, and then he hung up on me. Worst shipping company experience of my life.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Just terrible

Paid 65 euros for something to be delivered overnight from France to England. It took 7 days, for something I needed urgently. Then I asked for a refund. They said I would receive a link to begin the refund process within 14 days. I waited 15 days, the link never came. I have been sitting in their messenger app for 2.5 hours, and no reply. Terrible service.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Hidden fees

Bought a mosquito net for 33€ and they charged 45€ fees on delivery on top of 40€ of delivery fees already paid. So 85€ to deliver a mosquito net!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

What an incompetent company. Delivery was scheduled for last Friday but the driver refused to hand me the package because I wasn't sent a code. It was supposed to be redelivered the same day but wasn't. Then was supposed to be delivered the next day. It's now 5 days later and after the tracking telling me they were 9 stops away, it's now being sent to a post office at some point within the next 24 hours. Numerous phonecalls and messages to them and amazon just to get absolutely nowhere.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Chronopsot do not even call your mobile…

Chronopsot do not even call your mobile or ring the bell of your house to deliver things in 2025!! Specifically when the objects are oversize. It's much simpler for their driver to lie, claiming to have been in touch with the recipient: 'client not home' when you're sitting waiting the delivery, then leave the goods either at their depot or pick up point. This has happened on 3 occasions (11, 12 & 13th of Sept) even after calling their HQ office in France. What a bunch of cowboys - I would not recommend their services to my worst enemy.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience with Chronopost, consistently unreliable


I’ve unfortunately had to receive more than 10 orders through them, and the problems are always the same.
• Drivers often call for only 1–2 seconds, hang up, and then mark the delivery as “missed” even if you pick up immediately.
• Yesterday, the driver called me, I answered right away, and he deliberately hung up pretending not to hear me, then never called back.

I immediately contacted customer service to ensure the package would be delivered the next day since it was urgent. They confirmed it would.

Today, I called again only to be told my order was never scheduled for delivery and that nothing could be done. When I asked to file a complaint, I was told it wasn’t possible. I asked for the agent’s name and was told she had “already said it once” and refused to repeat it, even though I hadn’t heard it clearly.

This shows a shocking lack of professionalism both from drivers and customer service. Chronopost is unreliable, unhelpful, and disrespectful to customers’ time and needs.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless. A week for a 24/48h delivery. My parcel has not moved from Carentan all week despite being marked out for delivery a week ago.
If I could give 0 stars I would as it would be more accurate.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

1 month between two neighbouring countries

It is a mystery to me how this company still manages to have 3.6 stars here. After a long time, I had to use Chronopost again for a return and I now remember why my impression was so negative in the past. A return parcel, never opened and sent back immediately, took almost a full month to travel between two neighboring countries ( Switzerland and France). I genuinely cannot understand how such delays are possible (UPS and Fedex take 3 days).

This experience also makes me decide to carefully check in the future which transport providers distributors are using. I will definitely avoid ordering from any distributor that relies on Chronopost.

7 September 2025
Unprompted review

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