GetYourGuide Reviews 46,689

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its ease of use and clear communication, which makes planning and booking activities straightforward. Many consumers highlight the informative nature of the platform, which provides a variety of options and competitive prices. The ability to defer payments and the convenience of having all vouchers and information accessible on the app are also well-regarded. Consumers consistently praise the guides, describing them as friendly, knowledgeable, and professional. These guides enhance the overall experience by sharing their expertise and creating a welcoming atmosphere. The seamless organization of tours, coupled with reliable and safe transportation, contributes to a sense of security and satisfaction. The platform is considered a valuable tool for travelers seeking diverse and enriching experiences.

Based on these reviews

Rated 4 out of 5 stars

Abdul took us in the mountains of Atlas. He did it very well, told us about the berber culture, arranged a good lunch with proper food. It was a safe trip, the bikes were good. Abdul talks different... See more

Rated 4 out of 5 stars

Maryam took us on a really interesting walking tour mainly in the Dotonbori area. She gave us snippets of information that enriched our knowledge of the sights and the lifestyle of the locals. She was... See more

Rated 4 out of 5 stars

ITS A GREAT JOURNEY THROUGH THE COAST... HOWEVER THE RESERVATION ON THE WEB GET YOUR RIDE IS COMPLICATE....IT SAYS WAY AND RETURN BUT ONLY RESERVE ONE WAY...AND THEN WE MUST PAY THE DIFFERENCE TO RET... See more

Rated 4 out of 5 stars

Overall great experience and fantastic view of Dyker Heights Lights. Our guide Horge was great and gave a lot of advices and knowledge to us.

Rated 5 out of 5 stars

Used get your guide in different countries on a few occasions now. Easy booking process and good communication before during and after events. Good if you like to plan ahead. Always felt safe as a sol... See more

Rated 5 out of 5 stars

Booking a tour / trip is very easy. Prices are reasonable. Information prior to the tour, ie meeting places, joining instructions etc are clear and concise. Have used Get Your Guide a few times now an... See more

Rated 5 out of 5 stars

Using GetYourGuide was easy. There was loads of info to help decide which trips we should go on, and all we're competitively priced. The fact that the payments can be deferred until 48 hours prior to... See more

Rated 3 out of 5 stars

Mistakes on their pages are not corrected, and no contact is possible. On the page "best art museums in Lisbon", links are not working, and Gulbenkian, their first choice, is closed for more than ha... See more

Company replied

Rated 5 out of 5 stars

We had a great day visiting 4 different sites. The tallest temple, the ancient city, a boat ride through three caves and a climb to a pagoda with spectacular views. Chang was very informative and he... See more

Rated 5 out of 5 stars

Travelled to Rome and booked a number of activities in advance. Easy to book, a good selection and competitive prices. Have done half so far because we are still here in Rome, but we have no complaint... See more

Rated 2 out of 5 stars

Got two daily tours from Baku to Gobustan and Hinalig/Guba last week: inconvenient, very old fashioned and unsafe vehicles, especially on the way to Hinalig village, and poor lunches (better not t... See more

Company replied

Rated 5 out of 5 stars

We really like this company and have enjoyed many excursions with your guides. From Rome, to Paris & now Vienna recently. It is easy to browse the app or website, find your excursion and book. There... See more

Rated 5 out of 5 stars

Inside out Italy. Gracias get your guide. Pudimos comprar las entradas al museo del Vaticano y la capilla Sixtina sin cola! Para el mismo día. (En la web del vaticano no había disponibilidad) y Desde... See more

Rated 5 out of 5 stars

Went to the blue safari tour with Tschico tours which started in Fumba Zanzibar and went to Kwale Island. The tour guide Nassor was amazing he was insightful and really friendly! I would highly recomm... See more

Rated 5 out of 5 stars

We just did the Rovaniemi Korouoma Canyon and Waterfalls tour. Communication leading to being picked up was excellent. The guide was excellent, providing info along the tour on surrounding nature and... See more

Rated 5 out of 5 stars

Great trip sightseeing Tauranga, New Zealand. Mr. Cooke ( Cookie ) our driver and guide was extremely friendly, helpful and informative. We could have happily done more trips with him. Our first... See more

Rated 5 out of 5 stars

I used get your guide for a visit to Cambodia. I fond this guide offering fair prices, prividing the full gamut of options from small trips to multi day ineneratries. The service providers on the grou... See more

Rated 5 out of 5 stars

If your looking for a submarine ride,this tour fits the bill. Most of the reefs are man made from donated planes and ships. You will see many local fish and maybe a passing turtle. However the experie... See more

Rated 5 out of 5 stars

Our guide, Alexandra was so friendly and personable, she had amazing enthusiasm for the history of the Vatican and her knowledge was vast. She was efficient getting the large group through security a... See more

Rated 5 out of 5 stars

Our tour guide Richard S. was outstanding! A native English speaker there was no communication difficulty. He was knowledgeable, warm, informative, interesting and willing to share personal experienc... See more

Rated 5 out of 5 stars
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While doing research on various sites at our destination, GetYourGuide popped up on our results. We were impressed by the variety of tours and excursions offered so we decided to book all of our activ... See more

Rated 5 out of 5 stars

This was a fantastic few hours from start to finish being kept up to date with messages even till being picked up and taken to our quad bikes being shown the controls and a test ride then took out... See more

Rated 5 out of 5 stars

Kousei was by far one of the most organized and entertaining tour guide I’ve ever had. He took us to so many stunning places and made the whole trip wonderful. Highly recommend seeing Mt Fuji

Rated 2 out of 5 stars

I had a tour booked and the organizer just cancelled 11 hours (9pm) before my 8am tour began. I had just driven 4 hours to the city where the tour would begin. I had to call and plead with the organi... See more

Company replied

Rated 5 out of 5 stars

I've been using Get Your Guide for at least two years now when I go on my travels and have yet to have a bad experience. Communication has always been great when there has been slight confusions or c... See more

Rated 5 out of 5 stars

GetYourGuide is a great tool. On our recent trip to Vienna it gave us loads of ideas on what we could do there and as of that we booked a couple of events. Very easy to do and I loved that I was remin... See more

Rated 5 out of 5 stars

The guide, Ken, was professional, fun, & concerned about our welfare & safety. He explained everything we needed to know & provided assistance. Overall spectacular tour to Halong Bay, Vietnam.... See more

Rated 5 out of 5 stars

The experience was very good. The guide was very helpful and friendly. The visit to the prison island, and sand bank was amazing. The stone town tour was also very interesting. Everything was well or... See more

Rated 5 out of 5 stars

Booking very easy and communication very fast. Andrew our guide for the day was absolutely fantastic! Front seat view which was amazing from start to finish. Our pick up was on time and then it st... See more

Rated 5 out of 5 stars

We had an amazing time on this tour! Our guide Bong Sim was on time, friendly and talked us through what we'd see for the day. He gave us a short history and information before each temple and another... See more

Rated 3 out of 5 stars

We booked a guided tour in the Forbidden city and the temple of Heaven in Beijing. But when the guide arrived, she told us that the visit was ONLY for the Temple of Heaven. The announcement in the web... See more

Company replied

Rated 5 out of 5 stars

I’ve had nothing but great experiences in Tokyo, Hong Kong, Albania, North Macedonia…. Everything I’ve booked through GetYourGuide has been fun, informative and reasonable priced. It’s the only site I... See more

Rated 5 out of 5 stars

I've used GetYourGuide a number of times now for various trips - some guided and some solo. All the services have been excellent. We've had some really great guided tours with fantastic guides. Its... See more

Rated 5 out of 5 stars

All the information was spot on! We had absolutely nothing to worry about regarding meeting places, times etc. Will certainly book other tours through Get Your Guide.

Rated 5 out of 5 stars

I have used multiple times and have found the experience positive. Clear communication and fair pricing, sometimes even better than booking when you get there. Good for organising before you trave... See more

Rated 5 out of 5 stars

I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and hel... See more

Rated 5 out of 5 stars

Easy to book, good information sent and used though the app. Guide was very good, on time, informative, interesting and entertaining. Couldn’t ask for more.

Rated 5 out of 5 stars

We had a great guide, telling a lot about London, joking etc. Just a very nice man. We loved seeeing London illuminated.

Rated 5 out of 5 stars

Booking on line was great, everything was explained and easy to follow .. Get your Guide is a company i can highly recommend..

Rated 5 out of 5 stars

Using “Get Your Guide” is great. They post lots of different activities In and around the area you will be in. Lots of choices with different pricing so it really is up to you when you choose.... See more

Rated 5 out of 5 stars

Senegall from CV. Bali Private Transports spent the day in a private tour showing us temples, waterfalls, rice terraces, and a coffee plantation in Ubud, Bali. He was courteous, friendly, flexible, a... See more

Rated 5 out of 5 stars

During the half-day tour, he gave us a very detailed explanation of Bahrain's history, industry, education system, and more. We appreciated that he was able to accommodate our English, even though it... See more

Rated 5 out of 5 stars

Use GetYourGuide in every country I've been to this year. It is easy to use very informative. Highly recommend for travel to do's. Easy apt to use.

Rated 5 out of 5 stars

My wife and I had a truly wonderful half-day exploring Marble Mountain and the majestic Lady Buddha. Our guide was warm, knowledgeable, and made the whole experience feel effortless. The transport wa... See more

Rated 5 out of 5 stars

Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atm... See more

What people talk about most

Booking process

The booking process is considered easy by some customers, with a wide variety of tours and excursions,... See more

Staff

Customers generally praise the staff, especially tour guides and drivers, for being knowledgeable, friendly,... See more

Service

Reviewers' experiences with the service are diverse. Many praise the smooth, well-organized tours and... See more

Location

Reviewers' experiences with locations are varied; some reported misleading information regarding meeting... See more

Holidays

Reviewers' experiences with holidays are varied; some reported positive experiences, praising helpful guides... See more

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Company details

  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.


Contact info

3.8

Great

TrustScore 4 out of 5

47K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

The experience was very good

The experience was very good. The guide was very helpful and friendly. The visit to the prison island, and sand bank was amazing. The stone town tour was also very interesting.
Everything was well organised and planned, felt safe all the time.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company for your excursions

We really like this company and have enjoyed many excursions with your guides. From Rome, to Paris & now Vienna recently.
It is easy to browse the app or website, find your excursion and book. There is plenty of choice, dates & times. Choice of pay now or later. The voucher, meeting point, and any information is all available on the app. We will definitely use again & again.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Good reliable tours provided …

Used get your guide in different countries on a few occasions now. Easy booking process and good communication before during and after events. Good if you like to plan ahead. Always felt safe as a solo female traveller. The tours can be a little on the pricier side but you get what you pay for. All the guides I have used have been reliable, informative and fully licensed. The company clearly put a lot of effort into selecting high quality freelance guides. Thank you for the great days out in Italy, Ireland and Egypt.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

The tour we booked was a disaster from start to finish

The tour we booked was a complete joke from start to finish. Firstly, we were told to book our own castle tickets. We emailed to enquire about time slots and receive no response, so we booked the closest ones. Then we received a WhatsApp messge late at night before the excursion letting us know the departure time would be an hour and a half later. We almost missed the bus as it picked up across the road from the marked pickup point we were sent on the map, then got soaked standing in a queue to get on while inept tour guides spent ages sorting everyone out.

Then they changed the schedule so we visited Brasov last. We were told we would need to pay our guide even more money for Peles entry since our tickets were timed slots and she could upgrade these to all day. At the time, we assumed this upgraded our Bran Castle tickets to all day tickets too and she was very unclear about this.

Arriving at Bran after queueing for 40 minutes in heavy rain, we were told our tickets were invalid. We explained the tour time had changed, and I had even emailed Bran earlier and they'd said we could use the tickets 3 hours either side of the booking window. We were there 3 hrs 20 mins late. The guy at the gates was rude and told us no entry, go buy more tickets and queued again. Since we already spent 180 lei, we weren't going to do this. Our tour guide was right there at the entrance gate, next to the ticketing guy. She didn't argue our case or communicate with him, or help in any way, simply avoided eye contact with us.

We had to leave and spent the next hour in a cafe waiting for the coach departure time. Since this was a special trip to celebrate, this ruined our experience.

Finally, because they made the decision to arrive in Brasov last, rather than second in the itinerary, it was dark and almost 5pm by arrival time. Everything was closed, or closing. We were unable to see the town at its most beautiful and the pouring rain meant we were freezing. Hardly anything was open so we ended up in KFC to keep warm.

I had been so excited to see Brasov and this just ruined it.

The only good part of the trip was Peles Castle and even that was poorly organised.

Overall this was expensive, poorly organised, a rude tour guide (Stefania), and lack of communication throughout.
We would not book via Get Your Guide again.

2 October 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Paula, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 5 out of 5 stars

Using GetYourGuide was easy

Using GetYourGuide was easy. There was loads of info to help decide which trips we should go on, and all we're competitively priced. The fact that the payments can be deferred until 48 hours prior to the trip is really good, as they can be cancelled if you see bad weather. The companies used were excellent. A really good experience.

4 December 2025
Unprompted review
Rated 3 out of 5 stars

ALWAYS check their informations!

Mistakes on their pages are not corrected, and no contact is possible.
On the page "best art museums in Lisbon", links are not working, and Gulbenkian, their first choice, is closed for more than half a year. ALWAYS check if their informations are correct.

4 December 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Lars, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 1 out of 5 stars

NOT AT ALL RECOMMEND!!

NOT AT ALL RECOMMEND!!!
We booked a tour in Naples for the last day of our honeymoon, we received an email at 23:24 the night before saying that the tour is canceled due to insufficient participants- we were supposed to leave around 7:30.
Customer service had ZERO empathy or solutions. we had to book a similar tour for almost double the price. cancellations can happen, the timing of notice, the lack of solutions provided by the app and the lack of empathy did it for us. WE ARE NOT RECOMMENDING!

Edit:
They reached out after we gave them bad reviews, but technically did nothing... I spent my time writing again everything that happened to a representative (just like the one who replied down here) and the message was answered by a totally different representative. This time they were full of empathy but nothing more.
So if you are hurt by one of their service providers this is all you can count on (after you write a bad revidw of course)

28 November 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. I had to cancel my booking quickly after making it due to an emergency. As this situation is sensitive and private, I did not feel comfortable sharing any further details with customer service.

The lack of empathy I received was astonishing. Initially, I was told I could receive a refund or a gift card, but now I have been offered nothing, despite acting accordingly while dealing with this emergency. There is no heart in this company—only a focus on money. I will never use this service again; I am absolutely disgusted.

4 December 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi, we're sorry to hear about your experience with our Customer Service. Please send us all the details and a reference to this review at social.support@getyourguide.com from the same email address you used to register or to book the activity and we'll follow up with you as quickly as possible. Thanks!

Rated 5 out of 5 stars

Our tour in Budva, Montenegro

Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atmosphere throughout the journey.

Kristi was not only pally and approachable, but also highly professional—driving safely and ensuring that all tourists felt well cared for. He explained the beauty of the places we visited with clarity and enthusiasm, helping us appreciate Budva’s charm and history even more.

What stood out most was his thoughtful nature. At the end of the tour, Kristi surprised us with chocolates, a small gesture that reflected his kind heart and left a lasting impression.

Kristi is a fine man and an excellent guide. We truly enjoyed his guidance, his nicety, and the way he made the experience memorable. He is a great asset to the company, and we highly commend his work.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing

I am extremely disappointed with GetYourGuide and honestly shocked by how badly this situation was handled.

I booked a 5-star cruise experience for our honeymoon that clearly advertised transportation as part of the package. After booking, the activity provider then contacted me saying transport was not included at all and demanded an extra $25 per person per way. They even sent screenshots from what looked like a completely different page than my actual reservation to justify the extra charge.

When I contacted GetYourGuide for clarification, things only got worse.

I spoke to multiple agents who contradicted each other, misunderstood the booking, and gave inconsistent explanations. First, transport was “not included.” Then it was “included only in one direction.” Then it became “included only if you’re in a free pickup area.” I was repeatedly told conflicting information about whether pick-up, drop-off, or both were part of the booking — despite the fact the listing clearly included transportation.

At one point I was explicitly told escalation to a manager was not possible, which is completely unacceptable for a global company.

This is meant to be part of our honeymoon, and instead of excitement, I’ve been left stressed, frustrated, and uncertain whether we’d even be picked up at all unless we paid extra on the spot.

GetYourGuide lost a loyal customer today. Misleading listings, disorganised support, and zero accountability made this a horrible experience. I would strongly caution anyone booking something important through this platform.

4 December 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Simona, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 5 out of 5 stars

Auschwitz trip was excellent service

I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and helpful . Highly recommend.

3 December 2025
Unprompted review

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