Abdul took us in the mountains of Atlas. He did it very well, told us about the berber culture, arranged a good lunch with proper food. It was a safe trip, the bikes were good. Abdul talks different... See more
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Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.
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Replied to 97% of negative reviews
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The experience was very good
The experience was very good. The guide was very helpful and friendly. The visit to the prison island, and sand bank was amazing. The stone town tour was also very interesting.
Everything was well organised and planned, felt safe all the time.
Great company for your excursions
We really like this company and have enjoyed many excursions with your guides. From Rome, to Paris & now Vienna recently.
It is easy to browse the app or website, find your excursion and book. There is plenty of choice, dates & times. Choice of pay now or later. The voucher, meeting point, and any information is all available on the app. We will definitely use again & again.
A trusted company and well explained from bookings, payments and the experience of our Night Dinner Cruise in Prague was excellent as was the food and staff...
Booking on line was great, everything was explained and easy to follow ..
Get your Guide is a company i can highly recommend..
Good reliable tours provided …
Used get your guide in different countries on a few occasions now. Easy booking process and good communication before during and after events. Good if you like to plan ahead. Always felt safe as a solo female traveller. The tours can be a little on the pricier side but you get what you pay for. All the guides I have used have been reliable, informative and fully licensed. The company clearly put a lot of effort into selecting high quality freelance guides. Thank you for the great days out in Italy, Ireland and Egypt.
Get your Guide is my first option
Get your Guide is my first option to search for an activity in any city I have visited. Never failed me!
Booked three events. All Worked!
Booked three events. All worked out as expected.
The tour we booked was a disaster from start to finish
The tour we booked was a complete joke from start to finish. Firstly, we were told to book our own castle tickets. We emailed to enquire about time slots and receive no response, so we booked the closest ones. Then we received a WhatsApp messge late at night before the excursion letting us know the departure time would be an hour and a half later. We almost missed the bus as it picked up across the road from the marked pickup point we were sent on the map, then got soaked standing in a queue to get on while inept tour guides spent ages sorting everyone out.
Then they changed the schedule so we visited Brasov last. We were told we would need to pay our guide even more money for Peles entry since our tickets were timed slots and she could upgrade these to all day. At the time, we assumed this upgraded our Bran Castle tickets to all day tickets too and she was very unclear about this.
Arriving at Bran after queueing for 40 minutes in heavy rain, we were told our tickets were invalid. We explained the tour time had changed, and I had even emailed Bran earlier and they'd said we could use the tickets 3 hours either side of the booking window. We were there 3 hrs 20 mins late. The guy at the gates was rude and told us no entry, go buy more tickets and queued again. Since we already spent 180 lei, we weren't going to do this. Our tour guide was right there at the entrance gate, next to the ticketing guy. She didn't argue our case or communicate with him, or help in any way, simply avoided eye contact with us.
We had to leave and spent the next hour in a cafe waiting for the coach departure time. Since this was a special trip to celebrate, this ruined our experience.
Finally, because they made the decision to arrive in Brasov last, rather than second in the itinerary, it was dark and almost 5pm by arrival time. Everything was closed, or closing. We were unable to see the town at its most beautiful and the pouring rain meant we were freezing. Hardly anything was open so we ended up in KFC to keep warm.
I had been so excited to see Brasov and this just ruined it.
The only good part of the trip was Peles Castle and even that was poorly organised.
Overall this was expensive, poorly organised, a rude tour guide (Stefania), and lack of communication throughout.
We would not book via Get Your Guide again.

Reply from GetYourGuide
I always use this company when travelling.
I always use this company when travelling and they are very professional, prompt and reliable, great customer service and communication.
Overall great experience and fantastic…
Overall great experience and fantastic view of Dyker Heights Lights.
Our guide Horge was great and gave a lot of advices and knowledge to us.
Using GetYourGuide was easy
Using GetYourGuide was easy. There was loads of info to help decide which trips we should go on, and all we're competitively priced. The fact that the payments can be deferred until 48 hours prior to the trip is really good, as they can be cancelled if you see bad weather. The companies used were excellent. A really good experience.
ALWAYS check their informations!
Mistakes on their pages are not corrected, and no contact is possible.
On the page "best art museums in Lisbon", links are not working, and Gulbenkian, their first choice, is closed for more than half a year. ALWAYS check if their informations are correct.

Reply from GetYourGuide
Use GetYourGuide in every country I've…
Use GetYourGuide in every country I've been to this year. It is easy to use very informative. Highly recommend for travel to do's. Easy apt to use.
NOT AT ALL RECOMMEND!!
NOT AT ALL RECOMMEND!!!
We booked a tour in Naples for the last day of our honeymoon, we received an email at 23:24 the night before saying that the tour is canceled due to insufficient participants- we were supposed to leave around 7:30.
Customer service had ZERO empathy or solutions. we had to book a similar tour for almost double the price. cancellations can happen, the timing of notice, the lack of solutions provided by the app and the lack of empathy did it for us. WE ARE NOT RECOMMENDING!
Edit:
They reached out after we gave them bad reviews, but technically did nothing... I spent my time writing again everything that happened to a representative (just like the one who replied down here) and the message was answered by a totally different representative. This time they were full of empathy but nothing more.
So if you are hurt by one of their service providers this is all you can count on (after you write a bad revidw of course)

Reply from GetYourGuide
Easy to book
Would recommend get your guide app.
Easy to book and have used it before. Hassle free pre booking.
I would give zero stars if I could
I would give zero stars if I could. I had to cancel my booking quickly after making it due to an emergency. As this situation is sensitive and private, I did not feel comfortable sharing any further details with customer service.
The lack of empathy I received was astonishing. Initially, I was told I could receive a refund or a gift card, but now I have been offered nothing, despite acting accordingly while dealing with this emergency. There is no heart in this company—only a focus on money. I will never use this service again; I am absolutely disgusted.

Reply from GetYourGuide
Our tour in Budva, Montenegro
Our tour in Budva, Montenegro on November 28 was made truly special thanks to our guide, Kristi. His kindness and genuine goodness touched everyone in the group, creating a warm and friendly atmosphere throughout the journey.
Kristi was not only pally and approachable, but also highly professional—driving safely and ensuring that all tourists felt well cared for. He explained the beauty of the places we visited with clarity and enthusiasm, helping us appreciate Budva’s charm and history even more.
What stood out most was his thoughtful nature. At the end of the tour, Kristi surprised us with chocolates, a small gesture that reflected his kind heart and left a lasting impression.
Kristi is a fine man and an excellent guide. We truly enjoyed his guidance, his nicety, and the way he made the experience memorable. He is a great asset to the company, and we highly commend his work.
Extremely disappointing
I am extremely disappointed with GetYourGuide and honestly shocked by how badly this situation was handled.
I booked a 5-star cruise experience for our honeymoon that clearly advertised transportation as part of the package. After booking, the activity provider then contacted me saying transport was not included at all and demanded an extra $25 per person per way. They even sent screenshots from what looked like a completely different page than my actual reservation to justify the extra charge.
When I contacted GetYourGuide for clarification, things only got worse.
I spoke to multiple agents who contradicted each other, misunderstood the booking, and gave inconsistent explanations. First, transport was “not included.” Then it was “included only in one direction.” Then it became “included only if you’re in a free pickup area.” I was repeatedly told conflicting information about whether pick-up, drop-off, or both were part of the booking — despite the fact the listing clearly included transportation.
At one point I was explicitly told escalation to a manager was not possible, which is completely unacceptable for a global company.
This is meant to be part of our honeymoon, and instead of excitement, I’ve been left stressed, frustrated, and uncertain whether we’d even be picked up at all unless we paid extra on the spot.
GetYourGuide lost a loyal customer today. Misleading listings, disorganised support, and zero accountability made this a horrible experience. I would strongly caution anyone booking something important through this platform.

Reply from GetYourGuide
Patrizia our guide is simply the best
Patrizia our guide is simply the best. Better than all the rest
Auschwitz trip was excellent service
I have to say that the service we received from Get Your Guide was excellent. The communication was brilliant and our designated driver to Auschwitz, Damian was absolutely amazing, so friendly and helpful . Highly recommend.
Easy to use
Easy to use ,good pricing ,often cheaper that at the ticket office
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